Park Plaza Westminster Bridge Hotel
Park Plaza Westminster Bridge Hotel
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9.2
Exceptional

"This hotel is perfect to celebrate new year eve."

Shirley

|

January 14, 2018

Superior Twin Internal View - Bathroom Park Plaza Westminster Bridge Hotel
Superior Twin Internal View - Bathroom
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Lobby Park Plaza Westminster Bridge Hotel
Lobby
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Lobby Park Plaza Westminster Bridge Hotel
Lobby
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Interior view Park Plaza Westminster Bridge Hotel
Interior view
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See map Park Plaza Westminster Bridge Hotel
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Exceptional
Location
9.2
See all 6 photos Park Plaza Westminster Bridge Hotel
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What guests are saying:
Aaron knight made it special
Linda from United States
Business traveler
This hotel is perfect to celebrate new year eve. It is very near to the London Eye and Fireworks. Security is good and tight too.
Shirley from Malaysia
Couple
Great location ! Clean rooms ! Easy accessibility
Ankeet from India
Couple
lovely modern hotel with excellent rooms. Friendly staff and excellent facilities.
David from United Kingdom
Solo traveler
Is the best of best.
Yukchun from Hong Kong
Family with teens
Can do better by providing some hotel transport to and from the hotel. Ie shuttle busses etc. or vehicles that are cheaper than traditional mode of transport i.e. Black cabs and airport transfers
Pik from Singapore
Family with teens
Very accommodating and helpful staff
Evangeline from Philippines
Family with teens
Perfect location at London. Very friendly staff. I will surely recommend this hotel to my friends.
SUNGSIN from South Korea
Business traveler
nice room nice views nice person
Cho from Hong Kong
Couple
Highly recommend this hotel. Very nice and very clean. Friendly and courteous staff. Amazing location. Close to everything! Awesome views! loved our stay there!
Sharon from United States
Family with teens

Park Plaza Westminster Bridge Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 626 reviewsSee what guests said
8.3
/
10
Excellent room comfort and quality
8.5
Recommended by 86% of guests
Value for money7.6
Location rating9.2
Nearest airportLondon City Airport (LCY)
Distance to airport11.7 km
  • 410 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Booked 31 times since yesterday | 16 travelers are looking at this property right now
Two-Bedroom Apartment
Two-Bedroom Apartment
...
  • Room size: 61 m²/657 ft²
  • City view
  • 2 single beds and 1 king be...
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Studio King
Studio King
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed and 1 sofa bed
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1 Bedroom Suite
1 Bedroom Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Studio Twin Room
Studio Twin Room
...
  • Room size: 34 m²/366 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Superior Double Internal View
Superior Double Internal View
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 1 king bed
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Superior Twin Internal View
Superior Twin Internal View
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
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Superior Double Accessible
Superior Double Accessible
...
  • Room size: 31 m²/334 ft²
  • Shower and bathtub
  • 1 king bed
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Superior Double Atrium Facing
Superior Double Atrium Facing
...
  • Room size: 27 m²/291 ft²
  • Shower and bathtub
  • 1 king bed
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Standard Studio
Standard Studio
...
  • Bathtub
  • Kitchenette
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Studio Capacity 3
Studio Capacity 3
...
  • Bathtub
  • Kitchenette
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Have a question for Park Plaza Westminster Bridge Hotel?

What people love about the property

  • 6.8
    Good

    "Spacious clean and modern rooms."

    Lin

    |

    December 2, 2016

  • 6.8
    Good

    "Room was spacious and clean."

    Fred

    |

    November 21, 2016

  • 8.4
    Excellent

    "Studio rooms are spacious and wide array of breakfast."

    Angelie

    |

    November 9, 2016

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More about Park Plaza Westminster Bridge Hotel

More about Park Plaza Westminster Bridge Hotel

10.0
Exceptional

"The food was excellent and the staff were friendly"

karen

|

March 27, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

British cuisine
British cuisine
Gillray's Steakhouse & Bar
150 m British, European, Gluten Free
Afternoon Tea at The Library Lounge
170 m British, Gluten Free
Barbarella's
220 m British, Cafe
American cuisine
American cuisine
Black and Blue
420 m American, British, Steakhouse
Horse Bar & Restaurant
440 m American, British
Five Guys
960 m American, Fast food
European cuisine
European cuisine
L'Italiano
50 m European, Gluten Free, Italian
Troia
150 m European, Gluten Free, Greek
Auberge - Waterloo
520 m European, French

What they offer

8.4
Excellent

"Great location"

Preeprem

|

September 2, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (626)Booking.com Reviews (14469)
8.3
/
10
Cleanliness8.5
Facilities8.2
Location9.2
Room comfort and quality8.5
Service8.0
Value for money7.6
Provided by verified guests of Agoda
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All guests (626)
All room types
Showing 411 verified guest comments
12345
2.0
sigyeong from South Korea
Business traveler
Superior Twin Internal View
Stayed 2 nights in January 2018
my reservation was canceled without notice!!!”
when i arrived at night, my reservation was canceled without notice. (it turned out hotel's fault) i have to pay extra charge to enter the room. during 2hours all staff was irresponsible and i was unappreciated
Reviewed December 11, 2018
Thanks for sharing your feedback regarding your stay with us back in January. I am sorry if there was a miscommunication regarding your reservation. We would love to understand what exactly happened as our internal records do not reflect. Feel free to reach out to us.
Responded December 12, 2018
Park Plaza Westminster Bridge Hotel
10.0
Exceptional
Emma from United Kingdom
Group
Studio King
Stayed 2 nights in December 2018
Perfect location - perfect stay”
Amazing! We have just stayed as a group with 4 different rooms. All rooms were fantastic. This is quite a new hotel so no issues with anything. We’ve stayed in many London hotels and this has been our favourite. Fantastic breakfast. Lovely staff. Can’t wait to book again for next Christmas!
Reviewed December 10, 2018
Wow, thanks for the amazing review Emma. We will look forward to welcoming you back next year!
Responded December 10, 2018
Park Plaza Westminster Bridge Hotel
8.0
Excellent
siak from Malaysia
Business traveler
Superior Double Internal View
Stayed 2 nights in November 2018
good hotel as expected.”
hotel front counter checked me in a room that is still under cleaning. kettle was dirty but they brought me a clean one after my feedback. location is good and near to train station, big ben, london eye. room is spacious. satisfied overall.
Reviewed December 01, 2018
Thanks for sharing your feedback Siak
Responded December 05, 2018
Park Plaza Westminster Bridge Hotel
6.4
Good
Incheol from South Korea
Family with teens
Studio Triple Room With Sofa Bed
Stayed 1 night in December 2018
Good location but poor facilities”
My family stayed 1 night. It was very strategic location for taking a walk to West mindter, St. James park, Buckingham palace and London eye. But poor bathroom need to fix. My wife got angry with stupid temperature & presure of shower water.
Reviewed December 09, 2018
Sorry to hear that you encountered some difficulties using the controls in your room
Responded December 10, 2018
Park Plaza Westminster Bridge Hotel
9.2
Exceptional
Vanessa from Australia
Couple
Superior Double Internal View
Stayed 3 nights in September 2018
Great location, prompt, efficient and friendly service”
Great location, only a 6-9 min walk to Westminster or Waterloo Train Station. Within walking distance to Big Ben, Westminster Abbey & London Eye. Great pool, steam room & sauna. Very modern gym with a variety of equipment for everything that you need. The machines are well maintained and are high tech. Used this gym every morning without fail. When you need assistance from staff, they are super quick to attend to your needs. Great stay. I would recommend!
Reviewed September 24, 2018
Hi Vanessa, Thank you for sharing your wonderful review on Agoda. delighted to see you loved the facilities in the gym, we had a full refurbishment at the end of 2017 so I am pleased you enjoyed using the equipment. I hope to see you back again soon.
Responded September 25, 2018
Park Plaza Westminster Bridge Hotel
8.8
Excellent
Marian from Australia
Couple
Superior Double Internal View
Stayed 6 nights in September 2018
Fantastic base to explore London”
Modern hotel with large rooms, excellent shower and lovely elemis spa products. Good gym facilities and pool and although we didn’t have time to use the spa it did look nice and relaxing. We were given a very early check-in which was much appreciated as we had come after a very long flight from Australia. It is literally across the Westminster Bridge and there are 2 tube stations within walking distance making it a great base to explore London. The popular attractions including London eye and dungeon and Shrek are at your doorstop.
Reviewed September 20, 2018
HI Marian, Delighted to read that we were able to get you into your room earlier after your long flight. I am pleased you enjoyed your stay with us and I hope we have the pleasure of looking after you again on your next trip to London.
Responded September 21, 2018
Park Plaza Westminster Bridge Hotel
10.0
Exceptional
Paul from United States
Couple
Superior Double Internal View
Stayed 7 nights in May 2018
Wonderful Westminster”
The hotel is almost equidistant from to main underground stations which then can put you anywhere in London. The staff is all amazing and all very helpful. The concierge is like an oracle ready to answer all your questions and give great instruction on how to getvto your destination .
Reviewed June 03, 2018
Thanks for highlighting the team for service. It was a pleasure looking after you and I hope to see you back soon.
Responded June 13, 2018
Park Plaza Westminster Bridge Hotel
8.0
Excellent
Yuen from Hong Kong
Couple
Studio King
Stayed 2 nights in December 2017
Very good”
Walkable distance to Waterloo and Westminster stations. Exceptional front-desk services provided by the night-shift staff (the LATAM duo A&M!), who had led us to a smooth check-in and resolved all of our queries.
Reviewed January 04, 2018
Thanks for sharing your review
Responded January 23, 2018
Park Plaza Westminster Bridge Hotel
5.2
Carey from New Zealand
Business traveler
Studio King
Stayed 3 nights in August 2018
100% Over Rated”
Great Chain - howevber this property needs some serouis work on the staff! many elemets of service - or general good Hotel Manners , are just not good enough - and Management need a decent look at themselves - House keepoing is terrible , is it to much to ask for coffee and tea , 2 x Towels and replace shampoo etc. Maintanice painting hallways in the middle of the day. seroulsy ? - this dosen't happen in 4 star hotels! - give youselves a 2 star rateing and all good - but if you wish to live upto a 4 star rating and that of other Park Plaza Hotels ( which are fantastic!) - stop living off the Location - and have a decent think about whom your employing - and how you treat your guests... Step it Up
Reviewed September 10, 2018
Thanks for taking the time to share your feedback with us Carey. We aim to achieve the highest standards of guest service and I'm sorry to hear on this occasion we didn't meet your expectations in all aspects of your stay. Please be assured I have shared your comments with the relevant management team for their review and follow up. I hope we have the opportunity to welcome you back in the future to restore your faith in us.
Responded September 10, 2018
Park Plaza Westminster Bridge Hotel
10.0
Exceptional
SUZIE from Malaysia
Couple
Studio King
Stayed 3 nights in August 2018
Great Location, Great Hotel!”
Great location- easy access to tourist spots like The London Eye, The Big Ben, the Imperial War Museum and a great walk to other places like Covent Garden, Trafalgar Square. The hotel room is also a 5-star for us - King Studio is also equipped with a microwave which was convenient for us to reheat our take-away food. Overall, we had a great 3-night stay at the hotel!
Reviewed September 01, 2018
Dear Suzie Thanks for sharing your great review and rating with us. We really appreciate your comments and look forward to welcoming you back again soon. Kind regards Suat Binkaya General Manager
Responded September 02, 2018
Park Plaza Westminster Bridge Hotel
8.4
Excellent
Marilyn from United Kingdom
Couple
Superior Double Atrium Facing
Stayed 13 nights in July 2018
One day missing hand towels, & another day missing face cloth & floor towel. ”
On August 7, the day before our August 8 departure, our own spray can of Fabreze room deodorizing was missing from the bathroom. On the same day, also missing from our bathroom, were all of the wet wash packets. We kept the large and not empty Fabreze spray can, and a supply of wet wash packets always visible and useable (by us) in the bathroom. These inexplicable disappearances are baffling. We had these same items viewable in our bathroom every day, and they were not empty, and they were not in the trash, but, they were gone 8/7/18, when we returned to our room #841, after a full day of being away from our room. Best regards. Marilyn Smith
Reviewed August 09, 2018
Thanks for sharing your feedback Marilyn, our Executive Head Housekeeper is investigating.
Responded August 09, 2018
Park Plaza Westminster Bridge Hotel
10.0
Exceptional
Aiden from United States
Family with teens
Studio Twin Room
Stayed 2 nights in June 2018
Exceptional”
Great value in an excellent location, walked to many sites and London Eye and Queen's Walk. We arrived 4 hours early and our room was ready, this wasn't expected. Our first time in London from US. Highly recommend
Reviewed June 19, 2018
Thanks for the fantastic recommendation to your fellow travellers Aiden.
Responded July 10, 2018
Park Plaza Westminster Bridge Hotel
10.0
Exceptional
Lucy from Philippines
Group
Superior Double Internal View
Stayed 1 night in July 2017
Thumb's Up! ”
Sad , so many road blocks all around the hotel. Otherwise, the location is perfect! Only walking distance to Big Ben, the Parliament, Westminster Abbey, London Eye, Shreks Adventure, Thames River Cruise.. and so many Hop On Hop Off Bus to choose from. If that's not good enough, then i don't know what is.
Reviewed July 29, 2017
Thanks for the positive review Lucy, it was a pleasure looking after you.
Responded November 29, 2017
Park Plaza Westminster Bridge Hotel
10.0
Exceptional
Haji from Oman
Couple
Studio King
Stayed 5 nights in December 2016
Fantastic ”
Very friendly staff, location is very close to eye of London, waterloo station and Westminster station, close to parliament and big ban. I stayed at studio room facing the London eye. Breakfast was excellent and the rooms are cleaned every day. I enjoyed my stay.
Reviewed December 07, 2016
8.7
Excellent
Andy from Singapore
Business traveler
Superior Double Accessible
Stayed 6 nights in February 2016
Great Experience Stay”
Comfort, cleaniness, location
My stay in Park Plaza Westminster Bridge hotel is great experience, the staff is friendly, the rooms are big and comfortable and the breakfast has a good spread. The location of the hotel which it's proximity to Waterloo station is also a plus point. Nothing bad to talk about my stay here and hence I would recommend anyone who visit London to stay in this hotel.
Reviewed March 08, 2016
9.0
Exceptional
Suresh from Malaysia
Family with teens
Superior Twin Internal View
Stayed 1 night in September 2015
Better than Expected”
Design, Comfort, Location
Stayed here last week with my family. I really loved the rooms (modern minimalist design), very centrally placed near 2 underground stations, taxi rank outside and great service. Will definitely stay again
Reviewed September 22, 2015
8.0
Excellent
Albertus from Indonesia
Solo traveler
Superior Double Atrium Facing
Stayed 1 night in May 2014
A very decent hotel in central of London”
Close to major attractions, modern, expensive...
Stayed for one night at this hotel because the tour for next day started from this hotel. This is a typically modern hotel in the center of city, very close to major attractions like Big Ben, London Eye which is walking distance. But not easy to find restaurants around, just a small mini market which is (also) expensive, like the hotel. The room is very clean, comfortable although not large, basic stuffs are available. To my surprise, they provided stuffs to make tea or coffee (even milk/creamer) but they did not provide the coffee or tea itself!
Reviewed May 26, 2014
8.0
Excellent
Michael from United Kingdom
Solo traveler
Superior Double Atrium Facing
Stayed 3 nights in April 2014
Central to Westminster”
Close to London Buses, close to The Tube, great bar.
First time here. I knew the location and thought that I would give the Park Plaza a go. Did not disappoint. One of the best hotel bars in London.Plenty of local restaurants and bars within a 5 minute walk. Nice pool. Swam every day.
Reviewed May 09, 2014
9.2
Exceptional
Vicki from United Kingdom
Couple
Superior Twin Internal View
Stayed 1 night in November 2018
Exceptional”
Excellent service loved the hotel Very clean lovely room Great bed
Reviewed November 27, 2018
Thanks for the fantastic review Vicki, I hope to see you back again soon.
Responded November 27, 2018
Park Plaza Westminster Bridge Hotel
7.2
Very good
alessandro from Italy
Business traveler
Studio King
Stayed 1 night in August 2018
It looks better than it is”
I've found a (apparently)good offer: one night in a "studio king"room.I bought also the brekfast.The room wasn't uncleaned and complimentary biscuits and tea stock wasn't complete so I had to complain about with customer relations manager.I had to wait another hour and half, after being moved to another room (with worst view), to finally come back to first original room, finally cleaned and with complete complimentary stock of tea, coffee and biscuits.The view wasn't too bad (I could see the Big Ben), but the hospital building in the nearby was't so pleasant.The breakfast is overpriced and the quality low. For the same price I had buffet breakfast in other Hotels (mainly in Kensington) so assorted and high quality that i didn't need to eat anymore during the rest of the day. But not at Park Plaza,where I basically just tasted all, because food quality didn't allow me to properly "eat". Conclusion: this hotel has big potential, but looks and costs more than real value.Details neglected
Reviewed October 05, 2018
Thank you for taking the time to share your feedback regarding your recent stay with us. Sorry that your room was not 100% perfect for your first arrival.
Responded October 06, 2018
Park Plaza Westminster Bridge Hotel
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  • Exceptional location
  • London Eye
  • Lambeth North Tube Station is within 0.41 km