Very good”

Great location in the heart of Darling Harbour. Convenient store across the road. A park near by for the kids. The room was modern, nice, comfortable beds but the shower head had low water pressure because it was a rain shower head, it should have also included a hand held massage shower head. We had an issue with the TV not working but it was fixed relatively quickly. We had breakfast included but food ran out pretty quickly especially the muffins and croissants because the staff underestimated how busy the weekend would be with so many kids. Overall a pleasant stay.

expired products were served in the room”

Don't expect much from a "4.5 star" ratings, basically, it is definitely not a 5 star or even 4.5 star. Maybe a good 3.5-4 star hotel instead. Expired chocolate drinks were served in the room, check before you consume.

Best location and wonderful breakfast ”

Stayed at park royal Darling harbour for four nights in two rooms. Exceptional and friendly staff. The breakfast had plenty of variety with fresh juice. Great location for all sightseeing. Would definitely visit again.

Great stay deal in Agoda. But got stung with a $65 valet parking bill where there’s no parking ”

No parking nearby to avoid the valet charge. Breakfast was very disappointing.. was told breakfast ran until 10.30 on a weekend.. was so over populated at the food area.. I arrived at 9.20am and there were no chocolate pastries.. burcher Muslie was empty the fruit was was low and looked scrappy.. service was non existent.. I was told I could have free coffees the day before.. I couldn’t find the staff to get a coffee at breakfast and if I found staff they wouldn’t look up so that I wave them over. My son had one piece of vegemite toast out of the whole buffet. He just couldn’t get in to get any food so wasn’t interested. Disaster.

Great location but....”

The hotel is in an excellent location for tourists - easy and convenient access to the the trains, ferries and tourist spots. The view from the hotel rooms are however a disappointment. The frontage faces a raised thoroughfare and the back looks right into rooms of an apartment block. I could see what programs that the occupants in one apartment was watching! Housekeeping staff are friendly but the neatness and cleanliness of the room could be improved. I also think that some of them cannot understand English - because some of my requests where misunderstood and I needed to get reception to intervene.

Exceptional pleasant stay”

Excellent breakfast choices, clean room, convenient location

Fantastic service, food and location ”

Loved our stay here! Breakfast was delicious and the room were spacious and comfy. Will be back :)

Very good customer service, clean and tidy room.”

Prompt action on any customer concerns or issues, and follow up call from assistant manager if it has been resolved or not.

Location ”

Location is very convenience. Nice hotel.

Very good”

Stayed for 5 nights at ParkRoyal Darling Harbour and I am satisfied with the location. What I am not happy is that the bed sink in and it's very soft. I am also not happy with the breakfast; as in replenishment of food is very slow and one can still have croissant if goes for early breakfast i.e. before 9am.

Getting worst”

Check in and out was slow. Room was not cleaned until 2pm. By 2pm we were back in the room. We don't really want to go out again. So we only asked for towels and water. The cleaner screamed and shouted across the hall to get more towels. Not professional at all. Breakfast was average. Upon check out, the manager was confused about how the parking tickets work for the hotel and made us waited for a long time for them to figure out. We ended up paying a lot more (extra at exit car park) even with the validated and paid ticket issued by the hotel. That is unacceptable inconpetency. We stayed in this hotels many times but the services are getting worst and dissaiponting..

The best hotel in Sydney”

Was treated very kindly by the staff. Nice clean hotel. Good location. Would definitely stay again

Nice hotel”

Pretty good. Near darling harbour & children playground. One thing need to improve is the shower - very low pressure

Great Location”

Nice stay.

Delicious breakfast and good location ”

I love their breakfast buffet ! However the staff mention there is no other room for our package so they give us a accessible room and the bed linen is dirty . So we require them to change it. Overall is good but we did not satisfy with the room given .

Darling Harbour gem”

The customer service as we arrived to the hotel was 10/10.. not a bad thing to say about the employee's they were always willing to help out anyway possible. Only downside was it was a little tricky to get to via car if you aren't from Sydney and don't know the streets very well. But all in all a great stay super comfy bed and pillows.

Return visit to hotel but was disappointed”

We returned to this hotel again after a two night stay in blue mountains but were sorely disappointed. We requested for a bathtub in room a few months before the check in date and were promised one but the room did not come with it. Hotel staff said that it was fully booked and nothing could be done. Some of the staff were really nice(eg concierge and bell boys) but some were not very helpful. Also, we asked to leave some of our luggage at the hotel during our blue mountain stay since we were returning but were rejected.

Good location and size of room, but strict about some things ”

The size of the room was great for us and location was really good too. Bed and pillows were comfortable but hotel is slightly dated and the staff were really strict about check out time and giving more bottles of water.

Strategic Location & Superb Service”

The location of Park Royal Darling Harbor is very strategic as it is just a few minutes walk away from darling harbor and around 10 minutes walk to Chinatown. Hotel staffs are very courteous and are always willing to help and assist hotel guests. The concierge even helped us arrange a car service from hotel to airport at a good price. Hotel is very safe as no outsiders can go up to the rooms as one needs key cards to access the hotel elevators. Rooms are spacious and clean. However, they can still improve cleanliness especially the carpet under the bed. It was a great experience for us at Park Royal even better than a 5-Star hotel I stayed in Sydney CBD last October 2015. Overall, I will rate this hotel as excellent. Keep up the good work Park Royal On Darling Harbor team!

Excellent in location in Sydney”

it's really clean and tidy and I'm so sure I'd like to visit again. there's korean staff is wonderful in smile in everytime we asked something. and most of staffs are smile and kindness. It is nearly perfect stay there,,,, thanks