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Excellent8.2
Based on 6500 reviews
91% would recommend to a friend
PARKROYAL Kuala Lumpur
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Interior view
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8.2 Excellent guest rating
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"It was great, nice place, quite central location and the peo..."

Yong J.Singapore
Swimming pool
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9.0 Excellent location
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9.0Location
  • 200 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Club Deluxe (Club access)
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  • City view
  • 31 m²/334 ft²
  • 1 double bed or 2 single be...
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Club Premier Suite
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  • City view
  • 62 m²/667 ft²
  • 1 king bed
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Superior Queen
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  • City view
  • 23 m²/248 ft²
  • 1 queen bed
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Premier Twin (Large Beds) with Club Benefits
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  • 36 m²/388 ft²
  • 2 double beds
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Family Suite
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  • City view
  • 53 m²/570 ft²
  • 2 queen beds
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Deluxe Twin
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  • City view
  • 30 m²/323 ft²
  • 2 single beds
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Premier King with Club Benefits
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  • 36 m²/388 ft²
  • 1 super king bed
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Deluxe King
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  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Club Studio Suite
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  • City view
  • 53 m²/570 ft²
  • 1 king bed
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Orchid Club Premier
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  • City view
  • 36 m²/388 ft²
  • 1 king bed
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Have a question for PARKROYAL Kuala Lumpur?

Nearest essentials

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
  • 18.4 km
  • Kuala Lumpur International Airport (KUL)
  • 44.3 km
Public transportation
  • Bukit Bintang Monorail Station
  • 220 m
  • Imbi Monorail Station
  • 370 m
Hospital or clinic
  • Thetole Acupuncture & Herbal Medical Centre
  • 820 m
Pharmacy
  • Guardian
  • 220 m
Convenience store
  • 7 Eleven
  • 90 m
Cash withdrawal
  • ATM
  • 100 m

More about PARKROYAL Kuala Lumpur

An overview

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Verified guest reviews

Agoda Reviews (6500)Booking.com Reviews (2624)
Filter by guest type:
Cleanliness8.3
Facilities8.1
Location9.0
Room comfort and quality8.3
Service8.2
Value for money7.9
Provided by verified guests of Agoda
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Showing 6035 verified guest comments
12345
5.6
Choong from Malaysia
Couple
Superior Queen
Stayed 1 night in September 2017
Room std and deco not matching hotel rating and re
Poor park ing facilities and services
Reviewed October 02, 2017
Dear Choong, We appreciate your valuable feedback as they provide us an opportunity to target areas of concern and make improvements. I hope to welcome you back for a better hotel experience. Guy Charles Owen | General Manager
Responded October 03, 2017
PARKROYAL Kuala Lumpur
Did you find this review helpful?|
6.0
KIA from Singapore
Couple
Deluxe Twin - 2 Double Beds
Stayed 1 night in September 2017
Great Location But Lack 24 Hours Smoking Zone
Park Royal I would say location is definitely good for food & shopping as they are all within 5-7min walking distance,We are there only for a night stay as we will be travelling up to Genting for another 3 night stay.We are surprise that Park Royal have got no smoking room provided and worse of all,the pool area on the 6th level where we can smoke close and lock up at 12 midnight,we do understand we can go down to the main lobby entrance to smoke,it’s very troublesome to predict when we are going to smoke & when not,can’t expect us to stand at the main lobby entrance to chit chat and smoke for Long,every smokers will definitely not want to stand the long hours to stand by for a puff,moreover we have to go up and down just to smoke.Hope Park Royal Hotel can consider to create a seating capacity area for smoker 24 hour,that will definitely post a thumbs up for smoker traveller.
Reviewed October 01, 2017
Dear KIA, Thank you for the feedback. We are glad that you found the location convenient for all of your travel needs. Thank you again and I hope to see you back at PARKROYAL Kuala Lumpur. Guy Charles Owen | General Manager
Responded October 03, 2017
PARKROYAL Kuala Lumpur
Did you find this review helpful?|
6.8
Mubsharah from United Kingdom
Family with teens
Superior Queen
Stayed 3 nights in September 2017
Was not what I exiected
Needs revamping room spelt and bathroom out dated. Needs updating
Reviewed September 30, 2017
Dear Mubsharah, We appreciate your valuable feedback as they provide us an opportunity to target areas of concern and make improvements. I hope to welcome you back for a better hotel experience. Guy Charles Owen | General Manager
Responded October 01, 2017
PARKROYAL Kuala Lumpur
Did you find this review helpful?|
10.0
Roy from Singapore
Business traveler
Superior Queen
Stayed 2 nights in September 2017
My home in Kuala Lumpur
My review title says it all - this hotel has everything you could want/need. Just beware if at check-in the staff want to reserve an amount on your credit card for any in-hotel purchases. Politely decline and pay for things like room-service with cash.
Reviewed September 30, 2017
Dear Roy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Guy Charles Owen | General Manager
Responded October 01, 2017
PARKROYAL Kuala Lumpur
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10.0
Siti from Singapore
Group
Deluxe Twin - 2 Double Beds
Stayed 3 nights in September 2017
Comfortable stay and Convenient location
Our room was clean and quite spacious. Staff were friendly and ready to help. Special thanks to Hafiz for making our early check in a breeze and for being professional! Park Royal is strategically located, convenient to go to shopping malls like Berjaya Times Square and Pavilion on foot. Would consider coming here again!
Reviewed September 29, 2017
Dear Siti, Thank you for your feedback. I am delighted to learn that you recognized our great location and had a pleasant visit. We sincerely look forward to welcoming you back soon! Guy Charles Owen | General Manager
Responded October 01, 2017
PARKROYAL Kuala Lumpur
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5.6
Yu from Singapore
Family with teens
Deluxe Twin - 2 Double Beds
Stayed 1 night in September 2017
Above average
Front desk staff name Eka??? ( A 3 alphabet name staff ) Forgotten her name. not very friendly. A bit Sarcastic when I ask is there any Free room upgrade. I am a bit offended during check in (for 2 rooms) by the way she reply. Swimmer at the pool is naked. A man lying face down but naked so showing his butt while my kids are enjoying at the pool. Hope the authority can look into this. This is not my first stay but this time more disappointing
Reviewed September 29, 2017
Dear Yu, Thank you for taking time to share your review. We regret to learned that our team did not meet your expectations during your stay with PARKROYAL Hotel. We appreciate your valuable feedback as they provide us an opportunity to target areas of concern and make improvements. I hope to welcome you back for a better hotel experience. Guy Charles Owen | General Manager
Responded October 01, 2017
PARKROYAL Kuala Lumpur
Did you find this review helpful?|
8.0
Chin from Singapore
Family with young children
Deluxe King
Stayed 1 night in March 2017
Okay
Good location, value for money but free baby cot offered looked rather old..
Reviewed September 28, 2017
Dear Chin, Thank you for the feedback. We are glad that you found the location convenient for all of your travel needs and had a pleasant stay. Nevertheless, I am very concerned with your comment about the baby cot. The Executive Housekeeper is on to it. Thank you again and I hope to see you back at PARKROYAL Kuala Lumpur. Guy Charles Owen | General Manager
Responded October 01, 2017
PARKROYAL Kuala Lumpur
Did you find this review helpful?|
5.2
TAN from Malaysia
Family with young children
Superior Queen
Stayed 1 night in September 2017
Dissapoited
The room was small, 1 small washroom and 1 small shower room. Inside the shower room was no place for you to put your tower and your things.
Reviewed September 28, 2017
Dear TAN, We appreciate your valuable feedback as they provide us an opportunity to target areas of concern and make improvements. I hope to welcome you back for a better hotel experience. Guy Charles Owen | General Manager
Responded October 01, 2017
PARKROYAL Kuala Lumpur
Did you find this review helpful?|
5.2
zamhuri
Family with young children
Deluxe King
Stayed 1 night in September 2017
not welcoming mr front desk to customer.long waiti
l have booked my booking through agoda and received email confirmed 3hours before arrival.to my surprised at the counter to checkin was mr checkin asked me to send the confirmation again to the hotel since no booking appeared on his screen.asking my family and me to wait.an hour later i came back got checked in after all queries and time waited.no apologised given.next morning at counter breakfast again another hasled and lousy front desk confirmed no breakfast but i mentioned many times that my coupon included breakfast. never believed to my words doubled confirmed and my whole family went right up to the counter asking the mr frontdesk to throughly checked all pages that i have sent.at the end of the argument then only realised the coupon included breakfast.too late and very bad service and l lost the appetite for having breakfast.all the hasled and nothing apologised from mr front desk l really feeled the service given to me and my family looked bad and not welcoming at all...bad
Reviewed September 26, 2017
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6.8
Yu from Singapore
Family with young children
Superior Queen
Stayed 1 night in September 2017
Good
Counter staff Emi ( cant remb correctly) is a 3 lady with 3 alphabet. Not friendly when I ask for any free room upgrade. Disappointing during check in
Reviewed September 26, 2017
Dear Yu, Thank you for taking time to share your review. My humble apology for the unsatisfactory experience you had during your stay. I am addressing these shortcomings with the team to get things right. I understand your sentiment of disappointment, but I hope to have the opportunity to welcome you back for a better experience in the future. Guy Charles Owen | General Manager
Responded October 01, 2017
PARKROYAL Kuala Lumpur
Did you find this review helpful?|
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