PARKROYAL Kuala Lumpur
2018

PARKROYAL Kuala Lumpur

Jalan Sultan Ismail, Kuala Lumpur, Malaysia., Bukit Bintang, Kuala Lumpur, Malaysia, 50250
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Superior Queen PARKROYAL Kuala Lumpur
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    Interior view PARKROYAL Kuala Lumpur
    Interior view PARKROYAL Kuala Lumpur
    Swimming pool [outdoor] PARKROYAL Kuala Lumpur
    Superior Queen PARKROYAL Kuala Lumpur
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    Exterior view PARKROYAL Kuala Lumpur

    Guest reviews

    8.3
    Excellent
    /10
    (8407 reviews)See what guests said
    8.8
    Excellent

    "Called agoda and was upgraded to a better room."

    JUN T.

    -

    November 29, 2018

    8.3
    Excellent cleanliness
    Recommended by 90% of guests

    Property highlights

    • 220 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    This property is in high demand!Booked 18 times since yesterday | 28 travelers are looking at this property right now
    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Sungei Wang Plaza190 m
  • BB Plaza230 m
  • Lot 10 Mall230 m
  • KLCC - Bukit Bintang Pedestrian Walkway240 m
  • Lot 10 Shopping Centre250 m
  • Plaza Low Yat (IT Mall)270 m
  • Fahrenheit 88290 m
  • Walter Greenier Food Court290 m
  • Low Yat Plaza300 m
  • Bukit Bintang Plaza300 m
  • Fast facts about PARKROYAL Kuala Lumpur

    Value for money8.0
    Distance to city center0.5 Km
    Location rating9.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.7 km
    Select your room
    8.3
    Excellent
    Room comfort & quality
    Club Deluxe (Club access)
    Club Deluxe (Club access)
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 1 double bed or 2 single be...
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    Club Premier Suite
    Club Premier Suite
    ...
    • Room size: 62 m²/667 ft²
    • City view
    • 1 king bed
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    Family Suite
    Family Suite
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 2 queen beds
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    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
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    Deluxe King
    Deluxe King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Studio Suite
    Club Studio Suite
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Orchid Club Deluxe with Breakfast - Ramadhan Promo (RAM18)
    Orchid Club Deluxe with Breakfast - Ramadhan Promo (RAM18)
    ...
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      Orchid Club Premier
      Orchid Club Premier
      ...
      • Room size: 36 m²/388 ft²
      • City view
      • 1 king bed
      Enter dates to see prices
      Deluxe Twin - 2 Double Beds
      Deluxe Twin - 2 Double Beds
      ...
      • Room size: 30 m²/323 ft²
      • City view
      • 2 double beds
      Enter dates to see prices
      Superior Queen
      Superior Queen
      ...
      • Room size: 23 m²/248 ft²
      • City view
      • 1 queen bed
      Enter dates to see prices
      Have a question for PARKROYAL Kuala Lumpur?

      What people love about the property

      • 7.6
        Very good

        "Good and safe location"

        TSEN

        |

        October 18, 2018

      • 6.8
        Good

        "The winner comes to the restaurant service and choice of menu."

        Pratiwi

        |

        January 14, 2019

      • 9.6
        Exceptional

        "You have a good fresh brewing coffee machine in the room and every time when your make up the room, you have a box of chocolate giving to as, is very touching t..."

        Simon

        |

        January 3, 2019

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      More about PARKROYAL Kuala Lumpur

      More about PARKROYAL Kuala Lumpur

      10.0
      Exceptional

      "Like the staff, the service, the location, the cleaness, the..."

      Dian

      |

      October 21, 2018

      An overview

      Show less

      What they offer

      6.8
      Good

      "Good location,."

      Pratiwi

      |

      January 14, 2019

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      Fuel Shack Signature
      270 m American, Fast food, Pizza
      Big Apple Restaurant
      300 m American, Asian, International
      O'Coffee Club
      320 m American
      Asian cuisine
      Asian cuisine
      Kurata Japanese Fine Dining
      60 m Asian, Japanese, Seafood
      Kim Gary Restaurant
      70 m Asian, Chinese
      Fong Lye
      200 m Asian, Chinese, Taiwanese
      Chinese cuisine
      Chinese cuisine
      Restoran Yipin
      120 m Chinese
      Ju Xiang Cai Guan
      180 m Chinese
      Chef Rasa Sayang Sharkfin Restaurant
      180 m Chinese, Seafood

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Real reviews from real guests

      Agoda Reviews (8407)Booking.com Reviews (3158)
      8.3
      /
      10
      Cleanliness8.3
      Facilities8.1
      Location9.0
      Room comfort and quality8.3
      Service8.2
      Value for money8.0
      Provided by verified guests of Agoda
      All languages
      All guests (8407)
      All room types

      Show reviews that mention 

      Showing 6683 verified guest comments
      12345
      9.2
      Exceptional
      Carrie
      Group
      Superior Queen
      Stayed 3 nights in February 2019
      Large and clean space”
      Great place with lots of room to open large suitcases. The shower pressure and temperatures were great, but some water could leak out despite closing the shower door. The location is a 5 min walk to the train and near many shopping places. It is also close to the start of the hop on & off bus route, which makes it convenient to explore the city. One downside is that to cross the road, you have to walk a few minutes on either end to get to the main crosswalks, as you're next to a main road.
      Reviewed February 16, 2019
      10.0
      Exceptional
      Hamiruddinshah from Brunei Darussalam
      Couple
      Superior Queen
      Stayed 2 nights in February 2019
      Still Good 👍”
      ✅ Fast Check in ✅ Majority of staff (except one) were friendly, accomodating, professional and efficient ✅ Location is excellent, accesible to both MRT and monorail ✅ Breakfast offers wide varieties ✅ Room was spacious (1901) ✅ Gym and pool well maintained
      Reviewed February 08, 2019
      Dear Hamiruddinshah, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager
      Responded February 13, 2019
      PARKROYAL Kuala Lumpur
      10.0
      Exceptional
      SHARIFAH from Singapore
      Family with young children
      Family Suite
      Stayed 2 nights in February 2019
      Excellent”
      Porters and staff still remembered us even though our last trip was last year. Room was very spacious and clean and we got it at a steal. Breakfast is superb as always. Although it was the peak period when we went, they are still able to deliver good customer service with a smile.
      Reviewed February 07, 2019
      Dear SHARIFAH, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are very happy to hear that you had a fantastic visit with us. Thank you again for all your lovely comments of our hotel & associates, which I have shared with our team. We are looking forward to welcoming you back for another amazing stay! Guy Charles Owen | General Manager
      Responded February 13, 2019
      PARKROYAL Kuala Lumpur
      8.4
      Excellent
      nurul from Singapore
      Family with young children
      Deluxe King
      Stayed 3 nights in February 2019
      Nice stay”
      We arrived at 1.30pm for check-in and there was no queue.. was told that the deluxe king room we booked was full, so they upgraded ua to the orchid club room.. excluding the orchid club privileges.. the room was nice, clean & spacious.. there was also a coffee machine which we could use for free.. there were bath robes available as well.. Only down side was that we heard some loud noises from time to time above us.. as we stayed on the 5th floor, we suspect that it could be the gym above us.. staffs were generally nice & friendly.. the breakfast spread was similar for the 3 days we were there.. the road outside our hotel tend to be congested too.. but it wasnt too much of an issue..
      Reviewed February 18, 2019
      8.4
      Excellent
      Timothy from South Korea
      Solo traveler
      Superior Queen
      Stayed 3 nights in February 2019
      Excellent”
      Staff and general hotel appearances were professional and good. My problems. Refrigerator didn't cool below room temperature. I informed them on the first day of my stay. Nothing was done or they considered it normal. I don't know. And a pet peeve...cheap tiny toilets. There you go.
      Reviewed February 16, 2019
      10.0
      Exceptional
      yingsi from Singapore
      Couple
      Superior Queen
      Stayed 1 night in February 2019
      Good and affordable ”
      Nice place, good location and very clean.
      Reviewed February 19, 2019
      10.0
      Exceptional
      choo from United States
      Business traveler
      Superior Queen
      Stayed 1 night in January 2019
      Perfect location and easy access to the nearby local food and shop ”
      I was staying here few years ago. The Hotel was under renovation. I was disappointed with the noise and the painting smelled. I decided to give it a try after few years later. I hope they will keep it up to my expextion clean and cozy always! Best wishes.
      Reviewed February 01, 2019
      Dear Choo, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager
      Responded February 05, 2019
      PARKROYAL Kuala Lumpur
      8.0
      Excellent
      cherry from Indonesia
      Business traveler
      Superior Queen
      Stayed 2 nights in February 2019
      clean, net, great location”
      i was coming for business, stay was great, breakfast was alright. will come back to this hotel again
      Reviewed February 18, 2019
      10.0
      Exceptional
      vk from Malaysia
      Solo traveler
      Superior Queen
      Stayed 1 night in February 2019
      Clean and good location ”
      All goos
      Reviewed February 18, 2019
      8.4
      Excellent
      CHIA
      Business traveler
      Superior Queen
      Stayed 2 nights in November 2018
      Excellent”
      great location and room was very nice and clean.
      Reviewed February 17, 2019
      8.8
      Excellent
      Zulmazliza from Malaysia
      Family with young children
      Deluxe King
      Stayed 2 nights in February 2019
      Worth it. Worth it.”
      Absolutely worth the price. Very good room (huge), great amenities and well spread breakfast buffet, right smack in the middle of bukit bintang and its monorail, it just got better. Plus, our 11yo got to eat breakfast for free (unlike some 5* hotels that charge kids a hefty price for it). Yes, this is definitely worth it (yes,must mention twice) ^_^
      Reviewed February 13, 2019
      Dear Zulmazliza, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. I am very pleased to hear that you and your family had a fantastic experience at our hotel. We very much look forward to the pleasure of welcoming you back soon. Guy Charles Owen | General Manager
      Responded February 13, 2019
      PARKROYAL Kuala Lumpur
      7.6
      Very good
      Thien from Australia
      Couple
      Superior Queen
      Stayed 3 nights in February 2019
      Very good”
      Location was great very central but not in the bustling area. just a minute walk to butik bintang mrt. Surround by shops and walking distance to all the main attractions. Buffet breakfast was terrible. Staff was friendly and helpful enough but not 5 star service. Old hotel very well built and clean. I would definitely stay here again for location purposes.
      Reviewed February 11, 2019
      8.0
      Excellent
      waty from Indonesia
      Family with teens
      Standard Suite - Deluxe Family Suite
      Stayed 1 night in February 2019
      All of the quality was good except the staff”
      We stay at park royal after our friends and family's recommendations. The room and food was great but my only problem is with the staff. The reception and the bell boy was rude, never smile or even greet you. The reception ask me for paspor and see me as if i didn't understand what she's saying. She raise her voice several time at me until i need to tell her to behave. This is 4-5 star hotel, i expect more, even at a 3star hotel.
      Reviewed February 10, 2019
      7.2
      Very good
      Steven from Malaysia
      Family with young children
      Deluxe King
      Stayed 1 night in February 2019
      Location is good but the room is in bad condition. ”
      Pros : location good and breakfast is ok. Cons : room condition and preparation is not up to standard. Toiletries not provide in complete , toilet is leaking and floor is wet all the times , room and toilet is with strong smell , towel not available, bathrobe not provide. This was my 3rd visit and disappointed to see the quality is dropping and don’t feel worth of the value it charged.
      Reviewed February 10, 2019
      Dear Steven, Thank you for sharing your comments with us regarding your recent stay at PARKROYAL Kuala Lumpur. I am glad to know that you enjoyed our fantastic location in the heart of the city. I am sorry to hear that we did not meet your expectations in several aspects of your stay, I can assure you that your comments have been passed to our senior operations team. We hope to have the opportunity to welcome you back in the future for a better experience. Guy Charles Owen | General Manager
      Responded February 12, 2019
      PARKROYAL Kuala Lumpur
      9.2
      Exceptional
      from Thailand
      Couple
      Deluxe King
      Stayed 2 nights in December 2018
      Great Location In The City”
      Comfortable bed and pillows. The room was clean and the housekeeping staff was very helpful. The location of the hotel is good as it was very close to shopping malls, banks, restaurants, and the MRT station - however if you're planning to take Grab from the hotel, don't as the traffic is terrible on the main road.
      Reviewed January 01, 2019
      Dear Guest, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Our hotel is certainly a perfect location for both business and leisure purposes. We are glad that you enjoyed our facilities and our fantastic team met your expectations. We very much look forward to welcoming you back for another memorable PARKROYAL experience. Guy Charles Owen | General Manager
      Responded January 09, 2019
      PARKROYAL Kuala Lumpur
      8.8
      Excellent
      Ezah from Singapore
      Family with young children
      Deluxe Twin - 2 Double Beds
      Stayed 3 nights in December 2018
      Expensive hotel”
      Book 2 rooms was given 3 level. Facing construction site and even on sat and sun the construction site are still on operation which disturb our sleeping. Rooms are clean with nespresso machine with capsules and milk.
      Reviewed December 26, 2018
      Dear Ezah, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager
      Responded December 26, 2018
      PARKROYAL Kuala Lumpur
      10.0
      Exceptional
      Siti from Singapore
      Family with young children
      Deluxe King
      Stayed 2 nights in December 2018
      Nice hotel great location”
      Hotel is located in a strategic location, walking distance to Berjaya Times Square and Pavilion. Clean rooms, good spread of breakfast, approachable staff. Take note for cars with roof storage the clearance limit for basement parking is 1.8m. Anything higher would need to find your own parking, or you may request to park your cars at the space along lobby pick up area (subject to space availability)
      Reviewed December 18, 2018
      Dear Siti, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are very happy to hear that you had a fantastic visit with us. Thank you for all your lovely comments of our hotel & associates, which I have shared with our team. We are looking forward to welcoming you back for another amazing stay! Guy Charles Owen | General Manager
      Responded December 25, 2018
      PARKROYAL Kuala Lumpur
      9.6
      Exceptional
      from Thailand
      Couple
      Superior Queen
      Stayed 2 nights in December 2018
      Old hotel but great location”
      The superior queen room was small but comfortable. The hotel is old however it's not bad. The ceiling near the aircon needs repair - it looks as if it once leaked. The view from the room was nice. The hotel is near to shopping malls, banks, Monorail and the MRT station. Very convenient.
      Reviewed December 17, 2018
      Dear Guest, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Rest assure that we have taken note on the highlighted issue. See you soon for another memorable hotel experience. Guy Charles Owen | General Manager
      Responded December 25, 2018
      PARKROYAL Kuala Lumpur
      8.4
      Excellent
      Felicia from Singapore
      Couple
      Superior Queen
      Stayed 1 night in December 2018
      Excellent”
      The walk from Berjaya Times Square was about 5 minutes away and another 10 minutes to Pavillion. The location of the hotel is prime for walking around the area. But if you're taking a taxi/grab out from the hotel, I wouldn't recommend doing it during peak periods as the crossroad outside the hotel will be jammed. Staff was very accommodating when we arrived early in the morning and the room was clean.
      Reviewed December 17, 2018
      Dear Felicia, Thank you for your feedback. I am delighted to learn that you recognized our great location and had a pleasant visit. We sincerely look forward to welcoming you back soon! Guy Charles Owen | General Manager
      Responded December 25, 2018
      PARKROYAL Kuala Lumpur
      9.6
      Exceptional
      Cheok from Singapore
      Couple
      Superior Queen
      Stayed 1 night in December 2018
      Return Guests”
      Our fave accommodation whenever in KL. Love the rooms service food & facilities. Right in the middle of the city where all the malls & eateries are. However I’m upset that now we got to pay for parking at President house as it is not under Parkroyal management. I think Parkroyal should reimburse their guests for parking charges.
      Reviewed December 16, 2018
      Dear Cheok, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Kindly be informed that the hotel parking is managed by the Parking Company effective of October 2018, hotel guest is giving the flat rate of RM 6 per day with multiple entries. We hope to welcome you back to our hotel very soon! Guy Charles Owen | General Manager
      Responded December 25, 2018
      PARKROYAL Kuala Lumpur
      12345
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      PARKROYAL Kuala Lumpur
      |Excellent 8.3
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      Experiences on Agoda. Because your room is just the beginning.

      • Exceptional location
      • Pavilion Kuala Lumpur
      • Bukit Bintang Monorail Station is within 0.22 km