PARKROYAL on Kitchener Road Singapore
PARKROYAL on Kitchener Road Singapore
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"The room where we stayed is clean, spacious and comfortable."

MARIA C.

|

April 18, 2018

Superior Twin - Bed PARKROYAL on Kitchener Road Singapore
Superior Twin - Bed
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Lobby PARKROYAL on Kitchener Road Singapore
Lobby
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Swimming pool PARKROYAL on Kitchener Road Singapore
Swimming pool
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Fitness center PARKROYAL on Kitchener Road Singapore
Fitness center
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See map PARKROYAL on Kitchener Road Singapore
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Excellent
Location
8.5
See all 38 photos PARKROYAL on Kitchener Road Singapore
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PARKROYAL on Kitchener Road Singapore

Excellent location
- Inside city center
- What's nearby?
Very good
From 4307 reviewsSee what guests said
7.7
/
10
Very good cleanliness
7.9
Recommended by 81% of guests
Value for money7.4
Distance to city center3. Km
Location rating8.5
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport15.8 km
  • 250 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Last booked 10 hours ago | 12 travelers are looking at this property right now
Executive King Suite
Executive King Suite
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
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Superior King
Superior King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Orchid Club
Orchid Club
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Family Triple
Family Triple
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 single bed and 1 double b...
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Family Quad Room
Family Quad Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds and 1 double ...
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Deluxe King Room
Deluxe King Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Superior Twin
Superior Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds or 1 double b...
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Club Twin
Club Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Room Selected at Check In
Room Selected at Check In
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
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Have a question for PARKROYAL on Kitchener Road Singapore?

What people love about the property

  • "Good location, good hotel value for money"

    Ravindra

    |

    March 12, 2018

  • "Rooms are good, beds comfortable."

    Rahul

    |

    January 7, 2018

  • "The room was clean and amenities were great!"

    Amirah

    |

    January 1, 2018

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More about PARKROYAL on Kitchener Road Singapore

More about PARKROYAL on Kitchener Road Singapore

"Thanks for the good stays"

Bee J.

|

March 27, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Paddington House of Pancakes
90 m American, Halal
Suprette
540 m American
TWO bakers
550 m American, Cafe, French
Asian cuisine
Asian cuisine
Spice Brasserie
30 m Asian, Chinese, Indian
Jewel of India Restaurant
30 m Asian, Indian, Vegetarian
Momiji Japanese Buffet Restaurant
90 m Asian, Japanese, Sushi
Chinese cuisine
Chinese cuisine
Shun Feng Kitchen
180 m Chinese
Indian Wok
190 m Chinese, Indian
Beijing Neng ren JU
390 m Chinese

What they offer

"Location is great, service is good, room quality is excellen..."

Yoke F.

|

March 29, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (4307)Booking.com Reviews (2934)
7.7
/
10
Cleanliness7.9
Facilities7.5
Location8.5
Room comfort and quality7.8
Service7.7
Value for money7.4
Provided by verified guests of Agoda
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All guests (4307)
All room types
Showing 3415 verified guest comments
12345
10.0
Exceptional
hussain from Maldives
Couple
Superior Twin
Stayed 7 nights in October 2018
time ”
fantastic
Reviewed November 09, 2018
Dear Hussain, Thanks for your review of PARKROYAL on Kitchener Road. It was good to have you with us, our team works hard to make each stay a perfect 10 and it looks like we have just about done so. Your feedback will be shared with our leaders so that we can continue to improve and help inspire our team to continue to engage with our guests. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm regards, Paolo General Manager
Responded November 12, 2018
PARKROYAL on Kitchener Road Singapore
2.0
Huzaifa from Malaysia
Solo traveler
Superior Twin
Stayed 1 night in October 2018
My Money lost”
They charge me more than quoted
Reviewed November 08, 2018
Dear Huzaifa, Thank you for your review of PARKROYAL on Kitchener Road. Further to your comments, we did an investuigation and noted that there was a cancellation made for a non-refundable booking, one day before the date of arrival. The Hotel had proceeded with the cancellation charges on the card provided. It might have been a case of misunderstanding as the rates reflected are subject to 10% Service charge and 7% Goods and Services Tax. We hope this clarify and look forward to welcome you back soon. Warm Regards, Paolo – General Manager
Responded November 12, 2018
PARKROYAL on Kitchener Road Singapore
3.6
jagannath from India
Business traveler
Deluxe King Room
Stayed 2 nights in October 2018
Acceptable”
Very very bad experience in checking time I waiting for checking three hours , they want to charge me for three hours $ 175 /
Reviewed November 08, 2018
Dear Jagannath, Thank you for taking the time to share your feedback. I am concerned to read that our colleagues were not able to address with you in a polite manner. Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm Regards, Paolo - General Manager
Responded November 09, 2018
PARKROYAL on Kitchener Road Singapore
2.4
Firdaus from Singapore
Business traveler
Superior Twin
Stayed 2 nights in September 2018
Not a second time ”
Bad experience
Reviewed November 01, 2018
8.0
Excellent
Lal from Sri Lanka
Business traveler
Superior Twin
Stayed 1 night in October 2018
Very good”
Though everything was good, check in time and checkout times are rather uncomfortable. For a previously planned early checkin they charged almost the room rate.
Reviewed October 31, 2018
Dear Lal, Thanks for your review of PARKROYAL on Kitchener Road. Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. I have read your comments with regard to early check in and unfortunately because this is a peak period, it is difficult for us to commit early check in. For your future stays I would recommend you book direct and become a member of Pan Pacific Discovery (our loyalty program) which we give priority for early check in. Your feedback is important to us because it is through this that we can continue to improve the products and service we provide our guests. Once again I am sorry that that we failed to meet your expectations. Please let me know when you plan your next visit to Kitchener Road so that we can make it up to you. Warm Regards, Paolo General Manager
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PARKROYAL on Kitchener Road Singapore
6.8
Good
SHARMIN from Bangladesh
Family with young children
Deluxe Twin
Stayed 3 nights in October 2018
Not value for money.”
The hotel needs renovation and most problematic subject is they cant ensure timely check in. Huge line and chaos all around. Early check in is impossible even we checked in on 3:35 pm (quoted time was 3pm) though we were waited from 1pm with a little kid. We informed via mail that we need early checked in. Their common answer for all was the room is not ready and cleaning works in process. Reception stuffs could not manage the line in a professional way. Lift were not working most of the time. We did not take anything from their minibar (not even cold water) but they charged 11.80 dollar for 2 mini water bottles that were kept beside our bed (they did not even informed that we have to pay if we consume) but they mentioned in their bill that this charge is for minibar beverage though we did not touch anything from the so called minibar. Only positive thing is the Location and nearby Mustafa Mart. The room is big though the bed were small.
Reviewed October 31, 2018
Dear Sharmin, Thanks for your review of PARKROYAL on Kitchener Road. Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. Your concerns on the quality of rooms and public area of the hotel will definitely be addressed as we finalize our plans for a renovation. Your feedback is important to us because it is through this that we can continue to improve the products and service we provide our guests. Once again I am sorry that that we failed to meet your expectations. Please let me know when you plan your next visit to Kitchener Road so that we can make it up to you. Warm Regards, Paolo General Manager
Responded November 01, 2018
PARKROYAL on Kitchener Road Singapore
10.0
Exceptional
Monika from Sri Lanka
Family with young children
Deluxe King Room
Stayed 2 nights in October 2018
Great location and staff. ”
We were very happy with the location, our bedroom was very spacious and clean, staff was super helpful and friendly. Highly recommend this hotel.
Reviewed October 30, 2018
Dear Monika, Thanks for your "Great location and staff" review of PARKROYAL on Kitchener Road. It was good to have you with us, our team works hard to make each stay a perfect 10 and it looks like we have just about done so. Your feedback will be shared with our leaders so that we can continue to improve. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm regards, Paolo General Manager
Responded November 01, 2018
PARKROYAL on Kitchener Road Singapore
5.6
Shariq from Sri Lanka
Business traveler
Superior King
Stayed 2 nights in October 2018
Above average”
The staff wasn’t interacting well and they never told where we need to have breakfast or either the time but for checking 11 pm they needed only the money ! Last stay and never
Reviewed October 30, 2018
Dear Shariq, Thanks for your review of PARKROYAL on Kitchener Road. Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. I am concerned to read that we were not able to address this prior to your departure from the hotel. Your comments will be shared with our leadership team so that we can do better. Your feedback is important to us because it is through this that we can continue to improve the products and service we provide our guests. Once again I am sorry that that we failed to meet your expectations. Please let me know when you plan your next visit to Kitchener Road so that we can make it up to you. Warm Regards, Paolo - General Manager
Responded October 30, 2018
PARKROYAL on Kitchener Road Singapore
8.0
Excellent
Maria from Sweden
Couple
Executive King Suite
Stayed 2 nights in October 2018
Good location and clean room in a well-worn hotel, the Club Lounge was less good.”
Nice staff with good service. We hade a executive svit, it was nice, Clean an big. The hotel and rooms needs to have some rebounds.
Reviewed October 24, 2018
Dear Maria, Thanks for your review of PARKROYAL on Kitchener Road. It was good to have you with us, I was happy to read that the PARKROYAL team was able make you feel like a valued guest. It is always great to get the feedback as it will help inspire our team to continue to engage with our guests. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager
Responded October 25, 2018
PARKROYAL on Kitchener Road Singapore
10.0
Exceptional
Amit
Family with young children
Executive King Suite
Stayed 5 nights in October 2018
Superb place for Indian Pure Vegetarian”
Excellent place, worth it trying especially for Indian people looking for Veg breakfast, which was so grand that you will definitely cherish the moments. Also, behind the hotels are Mustafa Center for shopping and Balaji restaurant for Veg meals. I would definitely recommend this hotel for all the Pure Veg Indians visiting Singapore.
Reviewed October 22, 2018
Dear Amit, We are glad that you liked our location in the heart of Little India and that you've enjoyed your stay with us. Thank you for staying with us and we hope to welcome you back again soon. Warm Regards, Paolo - General Manager
Responded October 25, 2018
PARKROYAL on Kitchener Road Singapore
8.4
Excellent
Adnan from Bangladesh
Business traveler
Superior Twin
Stayed 4 nights in October 2018
Great Stay”
The best part of the hotel is, whenever you are inside the hotel it's feels like you are at home.The staff's are very efficient and always smiling.I almost come to Singapore every month. Never stayed on any other hotel.
Reviewed October 19, 2018
Dear Adnan, I was happy to read you feel like home when you stayed with us, and that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a memorable experience and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo - General Manager
Responded October 22, 2018
PARKROYAL on Kitchener Road Singapore
4.4
Logesh from United States
Family with young children
Superior Twin
Stayed 2 nights in October 2018
Acceptable”
Definitely not worth the be pric. Staff does not have hospitality
Reviewed October 18, 2018
Dear Logesh, Thank you for taking the time to share your feedback. I am concerned to read that we were not able to address this prior to your departure from the hotel. Your comments will be shared with our leadership team so that we can do better. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm Regards, Paolo - General Manager
Responded October 22, 2018
PARKROYAL on Kitchener Road Singapore
6.0
jyothi from India
Family with young children
Deluxe King Room
Stayed 4 nights in October 2018
Above average”
If you are looking at staying in little India this works a hotel with easy access to MRT and India food joints.
Reviewed October 17, 2018
Dear Jyothi, We're glad that you liked our location in the heart of Little India. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo - General Manager
Responded October 22, 2018
PARKROYAL on Kitchener Road Singapore
8.4
Excellent
Mohamed from Sri Lanka
Family with teens
Superior Twin
Stayed 4 nights in October 2018
This my 3rd Stay ”
If any family Traveller. I can recommend
Reviewed October 17, 2018
Dear Mohamed, It was good to have you with us again on your 3rd stay, I was happy to read that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a memorable experience and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo - General Manager
Responded October 22, 2018
PARKROYAL on Kitchener Road Singapore
8.0
Excellent
amoa from Singapore
Solo traveler
Deluxe King Room
Stayed 3 nights in October 2018
a pleasant place for stay around great amenities.”
the hospitality stood out
Reviewed October 17, 2018
Dear Amoa, It was good to have you with us, I was happy to read that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a perfect 5 and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo - General Manager
Responded October 22, 2018
PARKROYAL on Kitchener Road Singapore
4.8
Andy from Malaysia
Business traveler
Superior Twin
Stayed 4 nights in October 2018
Revisit the hotel but with disappoinment”
I re-book the same hotel for another biz trip to SG. But, the services that i get was disappointing compare to my first visit. I requested for a large bed during my booking but i was being arrange to a small twin bed room. Besides, i requested for a wine glass which i get it during my first stay, but in my recent stay, the staff telling me i can't get the glass unless i order a wine. Then i ordered room service and i normally charged to room so that i can pay all together when check out. But, when the food is delivered to my room, i was being informed that i can't charge the bill to my room and i was force to pay with cash which i can during my first stay. Looks like the hotel services is getting bad and holding my back to revisit the hotel again for my next trip.
Reviewed October 15, 2018
Dear Andy, Thanks for your review of PARKROYAL on Kitchener Road. Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. I am concerned to read that we were not able to address this prior to your departure from the hotel. Your comments will be shared with our leadership team so that we can do better. Once again I am sorry that that we failed to meet your expectations. Please let me know when you plan your next visit to Kitchener Road so that we can make it up to you. Warm Regards, Paolo General Manager
Responded October 16, 2018
PARKROYAL on Kitchener Road Singapore
9.6
Exceptional
Siti from Singapore
Couple
Superior King
Stayed 1 night in October 2018
Good Service”
Compliments to Kazim from the front desk. He’s friendly n helpful. Thumbs up..!
Reviewed October 09, 2018
Dear Siti, Thanks for your staying with us! I was happy to read that the PARKROYAL team and Kazim were able make you feel like a valued guest. Our team work very hard to make each stay a perfect 5 and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager
Responded October 15, 2018
PARKROYAL on Kitchener Road Singapore
10.0
Exceptional
SAM from Malaysia
Family with young children
Superior King
Stayed 2 nights in August 2018
good stay”
adjoined with Mustaffa Center
Reviewed October 09, 2018
Dear Sam, Thank you for staying with us and I'm glad that you liked our location in the heart of Little India. Do let us know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager
Responded October 15, 2018
PARKROYAL on Kitchener Road Singapore
10.0
Exceptional
SAM from Malaysia
Family with young children
Superior Twin
Stayed 2 nights in August 2018
overall good stay”
all good
Reviewed October 09, 2018
Dear Sam, Thanks for your review of PARKROYAL on Kitchener Road. I was happy to read that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a perfect 5 and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager
Responded October 15, 2018
PARKROYAL on Kitchener Road Singapore
9.6
Exceptional
Shafayet from Bangladesh
Business traveler
Superior Twin
Stayed 5 nights in September 2018
Excellent Service”
The hotel is in great location. The staffs are excellent and well behaved. I got help within 5 minutes whenever I had called the reception.
Reviewed October 01, 2018
Dear Shafayet, It was good to have you with us, I was happy to read that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a perfect 5 and it is always great to get the feedback. Thank you for staying with us and we look forward to welcome you back with us soon. Warm Regards, Paolo (General Manager)
Responded October 09, 2018
PARKROYAL on Kitchener Road Singapore
12345
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