PARKROYAL on Kitchener Road Singapore
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PARKROYAL on Kitchener Road Singapore

181, Kitchener Road, Little India, Singapore, Singapore, 208533
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Superior Twin - Bed PARKROYAL on Kitchener Road Singapore
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    PARKROYAL on Kitchener Road Singapore Reviews

    7.8
    Very good
    /10
    (4779 reviews)See what guests said
    10.0
    Exceptional

    "We have been staying at this hotel over the years cos of its location and also it has a very nice ambience which makes you feel very at home."

    kulasingam

    -

    December 17, 2018

    7.9
    Very good cleanliness
    Recommended by 82% of guests

    Things you’ll love about PARKROYAL on Kitchener Road Singapore

    Things you'll love

    • 280 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.5
    See map
    Better than 85% of properties in Singapore
    Excellent location - Inside city center
    Popular
    Nearby
  • Battlebox1.94 km
  • Orchard Road2.23 km
  • Singapore Flyer2.48 km
  • Merlion Park2.65 km
  • Cloud Forest3.1 km
  • Marina Bay Sands Casino3.22 km
  • Gardens by the Bay3.31 km
  • Supertree Grove3.38 km
  • Universal Studios7.23 km
  • Sentosa Island7.49 km
  • This property is in high demand!

    Booked 24 times since yesterday | 24 travelers are looking at this property right now

    Value for money7.5
    Distance to city center3. Km
    Location rating8.5
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport15.6 km

    Rooms available at PARKROYAL on Kitchener Road Singapore

    7.8
    Very good
    Room comfort & quality
    Superior King
    Superior King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive King Suite
    Executive King Suite
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Orchid Club
    Orchid Club
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family Triple
    Family Triple
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Family Quad Room
    Family Quad Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Club Twin
    Club Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Room with Breakfast & Indian Set Dinner for Two
    Deluxe Room with Breakfast & Indian Set Dinner for Two
    ...
    • Room size: 28 m²/301 ft²
    • Bathtub
    • 2 single beds or 1 double b...
    Enter dates to see prices

    What people love about PARKROYAL on Kitchener Road Singapore

    • 10.0
      Exceptional
      Location

      "Hotel just nearby 24H shopping mall & a lot of food choices nearby"

      Ahmad

      |

      December 10, 2018

    • 6.4
      Good
      Location

      "location is good with many amenities around."

      Irene

      |

      January 10, 2019

    • 9.2
      Exceptional
      Staff 

      "Very good location and staff were very helpful."

      siti H.

      |

      January 14, 2019

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    More about PARKROYAL on Kitchener Road Singapore

    More about PARKROYAL on Kitchener Road Singapore

    9.2
    Exceptional

    "We have enjoyed our stay at Parkroyal Hotel."

    Mostafizul

    |

    November 25, 2018

    An overview

    Show less

    What they offer

    8.0
    Very good
    Staff 

    "The hospitality stood out"

    amoa

    |

    October 17, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Paddington House of Pancakes
    90 m American, Halal
    Suprette
    540 m American
    TWO bakers
    550 m American, Cafe, French
    Asian cuisine
    Asian cuisine
    Spice Brasserie
    30 m Asian, Chinese, Indian
    Jewel of India Restaurant
    30 m Asian, Indian, Vegetarian
    Momiji Japanese Buffet Restaurant
    90 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Shun Feng Kitchen
    180 m Chinese
    Indian Wok
    190 m Chinese, Indian
    Beijing Neng ren JU
    390 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of PARKROYAL on Kitchener Road Singapore from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4779)Booking.com Reviews (2589)
    7.8
    /
    10
    Cleanliness7.9
    Facilities7.6
    Location8.5
    Room comfort and quality7.8
    Service7.7
    Value for money7.5
    All languages
    All guests (4779)
    All room types

    Show reviews that mention 

    Showing 3560 verified guest comments
    12345
    5.2
    Wilson from Philippines
    Couple
    Superior Room PROMO
    Stayed 1 night in June 2019

    Above average”

    No basic amenities like toothbrush and razor. No bathrobes too. The soap bar has a disgusting smell. The bar has nothing. Zero.

    Reviewed June 29, 2019

    Dear Wilson, Thank you for your feedback.Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. We sincerely regret the aspect of our product and services did not reflect the quality we strive for. Please be rest assured that your comments have been shared with the respective team for review and actions to improve. Thank you once again, we hope we may one day welcome you back with us at PARKROYAL on Kitchener Road, and to recover the impression you may have of the hotel. Warm regards, Richard Ong General Manager

    Responded July 01, 2019
    PARKROYAL on Kitchener Road Singapore
    8.8
    Excellent
    Konstara from Indonesia
    Business traveler
    Superior Twin
    Stayed 2 nights in May 2019

    Excellent”

    1. The connecting room has no lock at all. A group of indian family was next door (1820), they were shouting and laughing late at night. Me and my dad was trying hard to sleep in room 1821. There is one point at a time, where they tried to open the connecting room and laughing, and luckily the door was attached to a lock, otherwise they wouldve open the connecting door. 2. Someone pranked our room phone at the same times for 2times. I would assume it was room 1820 too. You might want to consider how many people should be in 1room restrictly, because i know the room was full with around 4-5people in 1820. I am a regular customer everytime i visited singapore to the hotel, and this is my first bad experience in the hotel.

    Reviewed May 15, 2019

    Dear Konstara, Thank you for taking the time to share your feedback with us. I regret to learn about the challenges you experienced during your stay with us. We do take all feedback to heart and use them in our efforts to get better. Please be assured that your feedback for improvement has been shared with the team so that the individuals involved can handle this better going forward. We highly value every one of our guests and once again, sincerely apologise for falling short of your expectations and hope we will have another chance to welcome you back again. Warm Regards, Richard Ong General Manager

    Responded May 16, 2019
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Wai from Thailand
    Business traveler
    DOUBLE SUPERIOR - BED AND BREAKFAST
    Stayed 2 nights in February 2019

    Good location plenty of shopping”

    If you are here for work or visiting, probably not spend too much time in the room .. this is a great hotel with above average facility and food .. but great on accessibility to town with Train, bus and most public transport at your doorsteps. It is also sandwiched in between 2 shopping centres .. City Square Mall and a 24 hrs Mustafa. So, you can run some shopping practically anytime.

    Reviewed February 16, 2019

    Dear Wai, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Warm Regards, Richard Ong General Manager

    Responded February 18, 2019
    PARKROYAL on Kitchener Road Singapore
    6.4
    Good
    Tengku from Malaysia
    Family with young children
    Superior Twin
    Stayed 2 nights in February 2019

    Good”

    Easy for muslim traveler as you can go to the opposite mall for halal food. Please take note the hotel is not a Halal certified hotel but this is overcomed by the nearest mall.

    Reviewed June 25, 2019

    Dear Tengku, Thank you for taking the time to share your feedback. We are glad that you liked the convenience of our location, and we hope to welcome you back to our hotel very soon! Warm regards, Richard Ong General Manager

    Responded June 27, 2019
    PARKROYAL on Kitchener Road Singapore
    9.6
    Exceptional
    ALPHANSO
    Couple
    Superior Twin
    Stayed 5 nights in April 2019

    Paynes from Australia”

    The hotel is clean and staff helpful. The hotel was full with tourists but the staff coped well. The room was excellent spacious, clean, water pressure in shower was excellent. In-house buffet had ample choice - staff were stretched but still got good service. Check-in and out was easy. All in all the Hotel was good. Near MRT, shops, eating places.

    Reviewed May 12, 2019

    Dear Alphanso, Thank you for your time in sharing this generous rating of your recent stay with us. Our team is heartened to be rewarded with your positive feedback, as providing an experience that goes beyond the expectations of our guests is something we work tirelessly toward achieving. We very much look forward to extending our hospitality to you again soon. Warm Regards, Richard Ong General Manager

    Responded May 30, 2019
    PARKROYAL on Kitchener Road Singapore
    5.6
    RATNAKAR from India
    Business traveler
    Superior Twin
    Stayed 1 night in May 2019

    Above average”

    Despite advising the hotel at the time of booking that I would require a room on arrival 9 AM hours, I was initially told that no room is available until 3 PM but a room was immediately made available upon charging me almost 100 USD for 6 hours. I consider this as sheer ' Blackmail ' and will not stay there again.

    Reviewed May 09, 2019

    Dear Ratnakar, Thank you for sharing your feedback on your recent stay with us. I have read your comments about an early check in. Our committed check in time is at 3:00 PM, as you can imagine we get numerous requests for both early check in and late check out. So much so, that we have to prioritize who receives this service. We give priority to our most loyal Pan Pacific Discovery (our hotels loyalty program) elite level members. I trust with your continued patronage of Pan Pacific Hotels & Resorts you will soon be earning your way to a priority early check in or late check out. Please be assured that your feedback for improvement has been shared with the team so that the individuals involved can handle this better going forward. We do take all feedback to heart and use them in our efforts to get better. We appreciate your feedback and hope we will have another chance to welcome you back again. Warm Regards, Richard Ong General Manager

    Responded May 10, 2019
    PARKROYAL on Kitchener Road Singapore
    9.6
    Exceptional
    Nur from Singapore
    Family with young children
    Superior Twin
    Stayed 2 nights in January 2019

    Excellent staycation ”

    Very clean hotel and location is excellent few steps away from city Square mall and Mustafa ctr. Do expect a large crowd especially during check-in. Excellent stay we will definitely come back again!! 🥳🥳🥳🥳

    Reviewed January 27, 2019

    Dear Nur, Thanks for your review of PARKROYAL on Kitchener Road. It was good to have you with us, I was happy to read that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a perfect 5 and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager

    Responded January 28, 2019
    PARKROYAL on Kitchener Road Singapore
    8.8
    Excellent
    Peter from Malaysia
    Family with teens
    Superior Twin
    Stayed 1 night in December 2018

    A Great stay at ParkRoyal”

    The rooms are big and clean. Location is excellent. Opposite the hotel is the City Square Mall and beside the hotel, there is Mustafa 24/7 supermarket and departmental store selling all sort of products at reasonable prices. MRT station is only a stone throw away. The eatery beside the hotel sells very good mutton Murtabak.

    Reviewed January 02, 2019

    Dear Peter, Thank you for your review on PARKROYAL on Kitchener Road. We are glad to hear that you liked our location in the heart of Little India. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager

    Responded January 03, 2019
    PARKROYAL on Kitchener Road Singapore
    8.0
    Excellent
    John from Tanzania
    Solo traveler
    Superior King
    Stayed 1 night in May 2018

    Good facilities but very noisy”

    The hotel was very full of noisy guests who were obstructing access and generally making coming and going very difficult. Lobby, entrance and even the outside pavement were overflowing with noisy guests and the hotel staff were so busy with them that I found it difficult to get any service. However, the actual hotel facilities are quite good and the location convenient.

    Reviewed November 19, 2018

    Dear John, Thank you for your review on PARKROYAL on Kitchener Road. Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. I am concerned to read that we were not able to address this prior to your departure from the hotel. Your comments will be shared with our leadership team so that we can do better. Please let us know when you plan your next visit to Kitchener Road so that we can make it up to you. Warm regards, Paolo - General Manager

    Responded November 20, 2018
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Adnan from Bangladesh
    Business traveler
    Superior Twin
    Stayed 4 nights in October 2018

    Great Stay”

    The best part of the hotel is, whenever you are inside the hotel it's feels like you are at home.The staff's are very efficient and always smiling.I almost come to Singapore every month. Never stayed on any other hotel.

    Reviewed October 19, 2018

    Dear Adnan, I was happy to read you feel like home when you stayed with us, and that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a memorable experience and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo - General Manager

    Responded October 22, 2018
    PARKROYAL on Kitchener Road Singapore
    10.0
    Exceptional
    Christina from Singapore
    Couple
    Superior Twin
    Stayed 3 nights in August 2018

    Very Helpful staff”

    One of your staff Henry was very helpful and attentive when we went to get the parking coupon. He even offered us the news paper which we never knew its available for customers upon request. This little gesture does show that Park Royal go extra mile in providing good service to your customers.

    Reviewed August 28, 2018

    Dear Christina, Thank you for this "Very Helpful Staff" review of PARKROYAL on Kitchener Road. Our people are at the heart of everything we do and it is great Henry was able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests. Please let me know when you plan your next PARKROYAL adventure so we can continue to look after you and your family. Sincerely yours, Paolo General Manager

    Responded August 29, 2018
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Goh from Malaysia
    Couple
    Deluxe King Room
    Stayed 4 nights in August 2018

    Good location ”

    Nice beautiful room and the bed is comfort to sleep, good service, speed internet WiFi... Breakfast is great and MRT is just opposite the hotel... Hotel management send the birthday cake to my room and it was surprise and it makes me good memories...

    Reviewed August 18, 2018

    Dear Goh, Thank you for your "Good location" review of PARKROYAL on Kitchener Road. We are glad you enjoyed the convenience of our unique local. Our people are at the heart of everything we do and i am happy that we were able to make you feel like a valued guest. Let me know when you plan your next PARKROYAL adventure so that we can continue to look after you. Sincerely yours, Paolo General Manager

    Responded August 24, 2018
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Amir from Brunei Darussalam
    Group
    Family Quad Room
    Stayed 3 nights in November 2017

    Excellent”

    Check in staff was supposed to call me when the room was ready, never received the phone call; minor issue as we went out and left the luggage at the hotel and only came back around night time. Other than that, the area was constantly busy with shoppers and tourists alike. Near the MRT, sops, restaurant and cafe's and places of interest. Recommend to stay as a base for your travels around Sing City.

    Reviewed August 15, 2018

    Dear Amir, Greetings from PARKROYAL on Kitchener Road. Thank you for sharing your experience with us and we are glad you enjoyed the convenience of our unique locale. To share, we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends and reviewing the systems for improvement. Please be assured that our guests' feedback is taken onboard and duly addressed in order to improve our standards. We look forward to welcome you back again soon. Regards, Paolo Campillo General Manager

    Responded August 17, 2018
    PARKROYAL on Kitchener Road Singapore
    10.0
    Exceptional
    Tanveer from Bangladesh
    Couple
    Superior Twin
    Stayed 1 night in January 2018

    Exceptional”

    I loved everything about this hotel. Great location. The MRT is located just in the underground of the Mall opposite to the hotel. Only the breakfast was a problem for us as they served mostly South Indian food. Other than that, it is a very good hotel. Plus the Mostofa Mart is right around the corner and a lot of restaurants for Halal food around the Mart. Overall had a great experience staying there.

    Reviewed August 09, 2018

    Dear Tanveer, Thank you for your time in sharing this generous rating of your recent stay at PARKROYAL on Kitchener Road. We are glad you enjoyed the convenience of our unique locale and we look forward to welcome you back again soon. Regards, Paolo Campillo General Manager

    Responded August 10, 2018
    PARKROYAL on Kitchener Road Singapore
    8.0
    Excellent
    Nguyen from Vietnam
    Family with young children
    Superior Twin
    Stayed 1 night in July 2018

    It is good hotel with big room (in Singapore)”

    Check in takes long time as there are only 2 opened counters. We checked in around 5pm but still waited for long time. The hotel is good location in Indian Town, near MRT and there is a shopping hall just in front of hotel. The price is good also.

    Reviewed August 01, 2018

    Dear Nguyen, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. To share, we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends and reviewing the systems for improvement. Please be assured that our guests' feedback is taken onboard and duly addressed in order to improve our standards. We look forward to always providing you with the best service whenever you visit us. Best Regards, Paolo Campillo General Manager

    Responded August 08, 2018
    PARKROYAL on Kitchener Road Singapore
    6.0
    Jade from Singapore
    Couple
    Superior Twin
    Stayed 1 night in April 2019

    Service can be better ”

    Choose parkroyal to celebrate my birthday. Normally I go to other 4-5 star hotel they will serve a small birthday cake when they know it’s for birthday celebration. However they did not have this service. Buffet food spread is quite good lots of choice to choose even for dinner buffet when there are not a lot of customer. Room need some renovation it is too plain and out dated. Lucky toilet is renovated so over all it good.

    Reviewed April 10, 2019

    Dear Jade, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. We believe in creating positive and memorable hotel experiences for all our guests and are very sorry that we fell short, We do take all feedback to heart and use them in our efforts to get better. We highly value every one of our guests and hope we will have another chance to welcome you back again. Warm Regards, Richard Ong General Manager

    Responded April 12, 2019
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Siti from Singapore
    Family with young children
    Executive King Suite
    Stayed 1 night in March 2019

    Worth the $$”

    The hotel staff was friendly and nice. We were checked in at the lounge which was very comfortable. Wifi was great. We had a few guest over and the hotel room was enough space for friends and family. Room Service was quick too.

    Reviewed April 02, 2019

    Dear Siti, Thank you for your review of PARKROYAL on Kitchener Road. While it was good to have you with us, I am happy to read that our associates were able to make you feel like a valued guest. Our team works hard to make each stay a memorable one and its great to get feedback. Thanks again for staying with us and we hope to welcome you back again soon. Warm Regards, Richard Ong General Manager

    Responded April 03, 2019
    PARKROYAL on Kitchener Road Singapore
    8.8
    Excellent
    Praveen from India
    Family with young children
    Superior Twin
    Stayed 6 nights in March 2019

    Excellent hotel with friendly staff. ”

    I had asked for an early check in and luckily I got it by noon. Hotel was good and breakfast had wife range and was satisfactory. Housekeeping was a bit disappointing. Location is excellent. Mrt is just a stone throw away. Overall hotel was good and staff were friendly. Appreciate if you can welcome guest with a welcome drink.

    Reviewed March 26, 2019

    Dear Mr Praveen, Thank you for sharing your experience with us, and glad that you have enjoyed the convenience of our unique locale. Although overall you have had a pleasant stay, it was disappointed to know you left feeling underwhelmed. We would like to apologise for the less-than-satisfactory experience with our housekeeping team, and we would like to assure you that we will continue to conduct the necessary training to ensure that our guests receive the positive and memorable hotel experiences that we are committed to deliver. I value your patronage and hope to welcome you back to PARKROYAL on Kitchener in the future for a more successful experience. Warm Regards, Richard Ong General Manager

    Responded March 27, 2019
    PARKROYAL on Kitchener Road Singapore
    6.4
    Good
    Irteja from Bangladesh
    Family with young children
    Deluxe Twin
    Stayed 9 nights in March 2019

    Feel free to book if you are ok with Horrible Housekeeping”

    Housekeeping performance was horrible. We were there for 10 days. Most of the days they only provided one towel for hand and face as we were a family with a small child from the first day they should have provided atleast 2 towels. After 3 days of our stay they took away one of our in-room slippers and never replenished it. One the first day, we got to use the bath robes that were in the room after the first cleaning they took it away and never gave fresh ones.

    Reviewed March 20, 2019

    Dear Irteja, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. We would like to assure you that we will continue to conduct the necessary training to ensure that our guests receive the positive and memorable hotel experiences that we are committed to deliver. Once again I am sorry that that we failed to meet your expectations. Please let me know when you plan your next visit to Kitchener Road so that we can make it up to you. Warm Regards, Richard Ong General Manager

    Responded March 21, 2019
    PARKROYAL on Kitchener Road Singapore
    9.2
    Exceptional
    Milani from Sri Lanka
    Family with young children
    Superior Twin
    Stayed 4 nights in March 2019

    Closer to shopping and other places”

    It was a pleasant stay and clean. Really liked the attitude of the employees they were very welcoming and helpful. One thing this place stands out is the human touch and the support of employees. The room we got was smaller than we expected and the breakfast was not good but ok.

    Reviewed March 14, 2019

    Dear Milani, Thank you for sharing your experience with us. Our people are at the heart of everything we do and its great our associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests. We look forward to welcome you back. Warm Regards, Richard Ong General Manager

    Responded March 15, 2019
    PARKROYAL on Kitchener Road Singapore
    12345
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    PARKROYAL on Kitchener Road Singapore
    |Very good 7.8
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    • Excellent location
    • Battlebox
    • Farrer Park MRT Station is within 0.25 km