PARKROYAL Penang Resort

Batu Ferringhi Beach, Batu Ferringhi, Penang, Malaysia, 11100 - See map
Free Wi-Fi
8.6
Excellent
15.1% this month
/10
(10,759 reviews)See what guests said
Breakfast231
Housekeeping190
Beach156
select your datePlease enter your stay dates to see price
PARKROYAL Penang Resort

"I experience and observed great customer service all around."

Nurita - March 11, 2020

Superior - Bathroom PARKROYAL Penang Resort
Lobby PARKROYAL Penang Resort
Interior view PARKROYAL Penang Resort
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Popular landmarks
Batu Ferringhi Beach 130 m
Escape Theme Park 4.23 km
Entopia 4.32 km
Kek Lok Si Temple 8.6 km
Cheong Fatt Tze - The Blue Mansion 11.33 km
Armenian Street 11.78 km
Khoo Kongsi 11.96 km
Penang Fort Cornwallis 12.11 km
Pinang Peranakan Mansion 12.11 km
Nearby landmarks
Batu Ferringhi Beach 130 m
Batu Feringghi Night Market 180 m
Yahong Art Gallery 230 m
Bora Bora by Sunset 360 m
Batu Ferringhi Night Market 520 m
Raz Kashmir Crafts 1.13 km
Adventure Zone 1.66 km
Moonlight Bay Beach 1.95 km
Tropical Spice Garden 2.02 km
Penang Tropical Spice Garden 2.06 km
8.8

Excellent

Location rating score

100 meters to the beach
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Daily disinfection in common areas
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
What guests are saying:Read all 10,759 reviews
Exceptional reputation
Recommended by 93% of guests
Excellent facilities on premise
8.7 facilities on premise
Excellent cleanliness
8.6 rating for cleanliness
Excellent service
8.6 rating for service

+ friendly and professional staff +pool area +”private beach” +close to restaurants and night marke We would definitely recommend!

Tobias | March 14, 2020

Extremely warm welcome from hotel staff Spacious and comfy room Great to hang out by the pool

Leonard | October 21, 2019

The recent renovation and upgrade works make the room feel fresh with a nice aesthetic.

RIA | November 26, 2019

Lovely inclusive buffet breakfast which can be enjoyed with a seaside view.

RIA | November 26, 2019

Front line and restaurant staff were excellent: helpful and ready to help.

Sean | March 20, 2020

Refreshment drinks are provided all over the place in a hot and sunny day.

Bernard | March 3, 2020

  • Airport transfer

  • 100 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Penang every 2 minutes on Agoda.com
Value for money8.2
Distance to city center12KM
Location rating8.8
Nearest airportPenang International Airport (PEN)
Distance to airport19.8 km

Rooms available at PARKROYAL Penang Resort

8.3
Excellent
Room comfort & quality
Suite
Suite
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
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Premier Sea View King Suite
Premier Sea View King Suite
...
  • Room size: 60 m²/646 ft²
  • Sea view
  • 1 king bed
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2-Bedroom Family Sea View
2-Bedroom Family Sea View
...
  • Room size: 40 m²/431 ft²
  • Sea view
  • 2 single beds and 1 king be...
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Lanai Suite
Lanai Suite
...
  • Room size: 48 m²/517 ft²
  • Ocean view
  • 1 king bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 1 king bed
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Premier Sea View Twin Suite
Premier Sea View Twin Suite
...
  • Room size: 60 m²/646 ft²
  • Sea view
  • 2 single beds
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Deluxe Double Seafacing Room
Deluxe Double Seafacing Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 queen bed
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Deluxe Twin
Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • Nature view
  • 2 single beds
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Premier Double Room with Sea View
Premier Double Room with Sea View
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 king bed
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Premier Sea View King Room
Premier Sea View King Room
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Is breakfast offered at PARKROYAL Penang Resort?

Buffet breakfast is offered at PARKROYAL Penang Resort from 6:30 AM to 10:30 AM.

What are my dining options at PARKROYAL Penang Resort?

PARKROYAL Penang Resort has many in-house restaurants for hungry guests to dine-in. Cinnamon Asian Kitchen, Javana Lounge, Sunset Bar, Gustoso By The Beach and Gustoso offer an extensive range of cuisines including Italian, Middle Eastern, international and seafood. You can also choose from a delicious array of menu choices including buffet, " la carte and set menu options.
Leave room for a bite of cakes and desserts to finish off your meal.

What is the smoking policy at PARKROYAL Penang Resort?

PARKROYAL Penang Resort is not a smoke-free property. Guests are also permitted to smoke in the designated smoking areas provided by the property. There are both smoking and non-smoking floors available at PARKROYAL Penang Resort. Simply indicate your preference when booking on Agoda, and PARKROYAL Penang Resort will place you on the requested floor type.

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What people love about PARKROYAL Penang Resort

  • 10.0
    Exceptional
    Staff 

    "Friendly staff through out my stay with my family."

    Ainurizam

    |

    March 2, 2020

  • 9.2
    Exceptional
    Cleanliness

    "Pros: Large comfortable bed, very clean."

    RIA

    |

    November 26, 2019

  • 9.2
    Exceptional
    Staff 

    "Nice, clean hotel with friendly staff."

    Phillip

    |

    March 9, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
8.3/10
Location score
8.7/10
Room size
38 sqm.
Review score - United States
8.1/10
Better than
97
%
of Penang properties
Better than
95
%
of Penang properties
Bigger than
95
%
of Penang properties
Better than
95
%
of Penang properties
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Overall rating:
8.6
Excellent
10,759 reviews
Cleanliness
8.6
Facilities
8.7
Location
8.8
Read all reviews >
What travelers say they love:
Very conducive place for corporate and private events.
Kai from Malaysia
Business traveler
More about PARKROYAL Penang Resort

More about PARKROYAL Penang Resort

Whether on a business trip or holiday, each of the 309 rooms at this 5-star property are designed to help guests relax in comfort and style. In-room facilities include a TV, internet access, bathrobes, and hairdryer. Also to be found at PARKROYAL Penang Resort is a restaurant, meeting facilities, and shops. For the enjoyment of guests interested in sports or leisure, there is a kid's club, gym, and outdoor pool on the grounds. With its commitment to service and focus on hospitality, you'll enjoy your stay at PARKROYAL Penang Resort.

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Most talked about facilities

Breakfast
458 mentions
Swimming Pool
422 mentions
Beach
298 mentions
Housekeeping
148 mentions

What they offer

8.8
Excellent
Cleanliness

"Rooms were clean, modern and thoughtfully laid out."

Sean

|

March 20, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Halal
Vegetarian
Gluten-free
Kosher

Restaurants on site

Cinnamon Asian Kitchen
Cuisine:Asian, Local, Malaysian
Menu:Buffet, A-la-carte
Gustoso
Cuisine:Italian
Menu:Buffet
Gustoso By The Beach
Cuisine:Italian
Menu:Buffet
Javana Lounge
No additional information available
Sunset Bar
No additional information available

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of PARKROYAL Penang Resort from real guests

Overall rating
8.6
Excellent
From 10759 reviews
8.8Facilities
8.8Location
8.7Cleanliness
Agoda Reviews (7085)Booking.com Reviews (3674)
Rating via Agoda8.5
/
10
Cleanliness8.6
Facilities8.7
Location8.8
Room comfort and quality8.3
Service8.6
Value for money8.2
High score for Penang
Rating
9+ Exceptional (1780)
8-9 Excellent (940)
7-8 Very Good (1144)
6-7 Good (413)
<6 Below Expectation (388)
Time of the year
Mar - May (1059)
Jun - Aug (1221)
Sep - Nov (1142)
Dec - Feb (1243)
Don't miss out!Users are booking a place in Penang every 2 minutes on Agoda.com
All guests (7085)
All room types
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Show reviews that mention 

Showing 4665 verified guest comments
12345
9.0
Exceptional
Todd from Australia
Couple
Superior
Stayed 2 nights in January 2013

nice hotel, awesome pool area but aging building”

amazing swimming pool area and foyer

we stayed for 3 nights at parkroyal penang and enjoyed every minute. while from the outside the hotel appears quite old, the foyer and pool area are very well renovated and kept. the room we stayed in (upgrade from standard hillview) was comfortable with enough room to swing a tiger. the bath/shower area was reasonably standard and the decor/feel of the room could do with an overhaul but overall very happy. the breakfast was also fantastic and while the hotel is towards the end of the major hotel strip in batu ferringhi, there isn't a great deal worth exiting the hotel for other than the markets and for local food at night. a bus right outside the hotel will cost you close to nothing but will take a substantial amount of time to get to georgetown (komtar) if you wish to check it out (just one day would be enough) overall, top quality hotel.

Reviewed February 11, 2013
9.7
Exceptional
KAYEE from Hong Kong
Couple
Superior
Stayed 2 nights in March 2012

Truly relaxing stay and best pick for holiday!!”

Wonderful resort with relaxing atmosphere for holiday, lovely sunset and friendly staff

totally decision-wise to pick parkroyal hotel over hardrock and golden sands for it was the kind of resort i looked for which is really relaxing and lovely! the breakfast is great with plenty of choices. the curry, omelette, fresh carrot juice are particularly good! outdoor seats will be your favourite for you love a morning breeze in a natural environment with birds and greenery around. the aroma placed outside the elevator was lovely and felt like being home. the room (hillview) is a bit dated but did not harm my mood of stay while the amenities are good enough. the airconditioning was rather strong even after reconciliation though. the pool area is terrific and we enjoyed the welcoming drink there which was so amazing! yet we did not try any food other than breakfast since the hotel is centrally located in batu ferringhi that many good resturants and bars can be found within minutes of walk such as living room cafe. parkroyal is definitely my choice for i return back in the future!

Reviewed March 30, 2012
9.6
Exceptional
Afif from Indonesia
Couple
Premier Double Room with Sea View
Stayed 2 nights in November 2018

Good Hotel by the beach with good atmosphere”

before staying at this hotel we stayed at gurney area in penang, and at this hotel the beach resort atmosphere is really significant. The lobby is huge with relaxing feel, the check in process also quite fast and within the comfort of their lounge. We book the premier sea front room, the room is a bit small with this type but it's cozy and it have balcony looking out to the batu ferringhi beach. The breakfast is great with many amount of variety to choose from. The location is near to the near starbuck and selection of dinner area. Overall great stay with ParkRoyal

Reviewed December 25, 2018

Hi, Thank you for sharing your wonderful stay and all your feedback about our food, location and helpful team as well as our service. I shall share your kind words with the entire team. We truly value the opinion of our guests that helps us to further improve to deliver excellent service. Thank you again for staying with us. We hope for your return. Kind regards. Ed Edward Kollmer General Manager

Responded December 28, 2018
PARKROYAL Penang Resort
9.0
Exceptional
Vijayalakshmi from Singapore
Couple
Superior
Stayed 2 nights in January 2013

Hotel where you can feel at home”

Excellent Staff Service, Beautiful and Strategic Location, Big Rooms

parkroyal, batu ferringhi penang, is away from the hustle and bustle of the city. the beach location was perfect for us as a couple to have a relaxed time. we were received with a warm welcome from the excellent hotel staff. the hotel room was huge. we had a romantic time at the hotel beach restaurant. strategically located. sea sport activities were just outside the hotel. likewise the night market springs up just outside the hotel. all eateries were of walkable distance from the hotel. totally had a great time!

Reviewed January 31, 2013
9.7
Exceptional
Kevin from Indonesia
Couple
Superior
Stayed 5 nights in May 2014

Great Place!”

Affordable, Comfortable, Nice location

Overall i am very happy with my stay in PARKROYAL. The place is located in batu fehringghi (spelling) and its walking distance away from the nightmarket. The bus stop is right outside the hotel and you can catch the 101 bus if you want to go the the city centre (in our case, we only went to the gurney plaza/paragon shopping malls and tesco). The hotel also provides a shuttle that goes to the city centre for an affordable price (but then again, with the bus stop right infront of the hotel, its recommended just to catch the bus) The room was big and spacious, the bed i believe is 2 queensize beds merged into 1, its VERY SPACIOUS, if you're a family travelling with 2 kids you can easily fit everyone in 1 bed. The only thing that i don't like from the room is the floor is not carpet and it tends to feel a bit (just a bit) dirty. And they don't provide slippers as well. The room service was great! We ordered nasi briyani with lamb, seafood horfun, fish & chips, and chicken nuggets + wedges, the fish and chips is good for a really affordable price, the nasi briyani and seafood horfun is slightly more expensive but it is totally worth it. I will definitely go back to this hotel if i visit Penang again.

Reviewed June 06, 2014
9.0
Exceptional
Wing from United Kingdom
Couple
Stayed 5 nights in September 2013

best hotel from our selection of 5!”

great local attractions, transport links and wonderful staff.

Out of the 5 hotels which we stayed in Malaysia, this was the best. We contacted all hotels, notifying them it was for our honeymoon and this was the only establishment to make an effort. Not only did they upgrade our room, the daily housekeeping was most thoughtful. On every occasion, our housekeeper left a pleasant gesture and ensured she made our stay memorable. Located in Batu Ferenghi, it's constantly a buzz from the local night markets and eateries but it still a trek away from Georgetown and major shopping complexes. But this shouldn't be a put off as transports links are frequent and fast. Our only negatives point is the constant presence of tiny brown ants. This was reported and facilities were very quick to respond. It certainly did not put off our stay as this has to be expected from staying by the coast. It's just natural life nearby. The Parkroyal is a wonderful hotel, I met a family there who go to Penang quite reguarly, they have stayed in Parkroyal 8 times! It's no wonder as the service is second to none.

Reviewed October 02, 2013
8.8
Excellent
Ivy from Hong Kong
Couple
Deluxe Twin
Stayed 3 nights in October 2019

Relaxing Penang”

Parkroyal Penang Resort is renovated, swimming pool is great, room is big, just a minute walk to batu ferringhi beach, few minutes walk to 長園美食中心 Long Beach Cafe. my husband & I had a very relaxing and enjoyable weekend trip, we will definitely visit this place again.

Reviewed October 22, 2019

Hi Ivy, Thank you for taking time to share you great time. I am delighted the team was fantastic with fabulous service and looked after you during your moment at the resort. Great to know you like our location near to the beach and Long Beach Café, the swimming pool as well as the room allocated. Your comments are greatly appreciated as it helps us strive to continually improve to deliver excellent service. Thank you again for staying with us. We look forward to your return. Kind regards. Ed Edward Kollmer General Manager

Responded November 13, 2019
PARKROYAL Penang Resort
10.0
Exceptional
Michelle from Australia
Family with young children
Deluxe King
Stayed 5 nights in October 2019

Wonderful resort in Batu Ferringhi”

I love staying at the Parkroyal Penang Resort, it has excellent facilities with the beach right on your doorstep. The staff are always so wonderfully polite, friendly and helpful especially the concierge staff. The buffet breakfast is included in the room price and has a great selection of local and western food and if you have children, there is both a kids pool and one for adults. One of my favourite things every afternoon was to relax on the lounge chairs and watch the sun set. A truly relaxing and enjoyable experience at Parkroyal.

Reviewed October 19, 2019

Hi Michelle, Thank you for taking time to share your experience and rating us as excellent. I really appreciate your feedback about the team, service and resort. I am pleased to know that the service delivered by the team was excellent and you had a wonderful time. All mentioned will be shared with the team especially the team from concierge. Great to know your like the food, view and the pools. Your thoughts mean a lot to us all as it helps us strive even further to deliver excellent service. Thank you again for staying with us. We hope for your return. Kind regards. Ed Edward Kollmer General Manager

Responded October 29, 2019
PARKROYAL Penang Resort
8.7
Excellent
HABIB from Pakistan
Couple
Stayed 2 nights in May 2011

Awesome place. The staff is welcoming.”

Best location nice rooms

We stayed for two nights at parkroyal Penang hotel. The hotel is located right next to holiday inn hotel on the main batu ferringhi road. The building from the outside looks rustic but the lobby is huge and the rooms are also awesome. Swimming pool is very tempting and remains open till 2300 hours. The bazar area is very close where you can find spa, restaurants, Internet cafe and many more things. Highly recommend.

Reviewed June 04, 2011
10.0
Exceptional
Francis from Australia
Couple
Superior
Stayed 3 nights in March 2012

Beautiful beach resort with well appointed rooms ”

Friendly, helpful staff, large marble bathroom, comfortable bed and beautiful gardens and swimming pools

great location at batu ferringhi beach, weather warm and sunny. saw lutong monkeys in trees outside our hill view room. wonderful selection of multi national cuisine at tamarind restaurant where we had breakfast daily. complimentary drink on arrival was a nice touch. the bus stopped outside the hotel and for the low cost of rm 1-3 (ringits), less than a#1 we could go to georgetown and the tropical spice garden, the batik factory, the penang butterfly park, the teluk bahang reservoir and the teluk bahang tropical fruit farm. you could also go to tanjung benoa pier and take and then take a boat tour to monkey island for rm 80 per boat or to turtle island for rm 150. you could also go to many other locations on the island including gurney drive and plaza and the toy museum. however, i could not recommend the toy museum which costs rm 20 adult. this museum is advertised as the world's largest toy museum but it is very shabby, crammed with loads of exhibits with minimal information. there is a night street market every evening outside the hotel and there are lots of local restaurants nearby. one night we had an enjoyable meal in a local food court and we had good meals at the boatman restaurant and the living room restaurant. food was really cheap but good.

Reviewed April 18, 2012
10.0
Exceptional
Rick from Australia
Couple
Deluxe King
Stayed 8 nights in July 2018

Great Location, Newly Renovated”

We stayed at the newly renovated ParkRoyal Penang for 8 nights and really enjoyed it. The staff were great, friendly and extremely helpful in very way. Batu Ferringhi is the top spot in Penang to holiday and the ParkRoyal is the best place by far.

Reviewed July 29, 2018

Hi Rick, Thank you for sharing your excellent stay with us. I am delighted that the service delivered by team was helpful and friendly. Your kind words will be shared with the entire team. We hope for your return. Kind regards. Ed Edward Kollmer General Manager

Responded July 31, 2018
PARKROYAL Penang Resort
9.2
Exceptional
Haniff from Singapore
Group
Deluxe Sea Facing King Room
Stayed 2 nights in March 2019

Awesome!”

Although Batu Ferringhi (where the resort is located) is far from the main sights in Penang, the resort has a beautiful private beach. ParkRoyal has excellent service and friendly staff. Definitely worth the stay!

Reviewed August 14, 2019

Hi Haniff, Thank you for sharing your excellent time with us. I am glad the team was friendly and excellent and thank you for your positive thoughts of the team’s service. It shall be shared with the entire team. Your positive thoughts about our resort and your stay is greatly appreciated. Thank you again for staying with us. We look forward to your return again. Kind regards. Ed Edward Kollmer General Manager

Responded August 29, 2019
PARKROYAL Penang Resort
8.8
Excellent
Joanne from Singapore
Couple
Superior
Stayed 3 nights in September 2018

ENJOYABLE HOLIDAYS”

Stayed here 3nites. Practically like everything about it. Spacious lobby area, nice pool, great buffet spread n ambience, nice beach views, great lounge performances, nice furnished clean room with strong aircon. Good staff services. Also like the complimentary ice dispenser on our floor. Good food with affordable price especially the pizza at their Gustoso restaurant . And also like the overall relaxing resort feel from the moment we stepped in. Parkroyal Penang Resort-u will c us very soon again.

Reviewed September 28, 2018

Hi Joanne, Thank you for staying with us and your compliments about our resort, team, service and pool. I am pleased to know you enjoyed the lounge performance, buffet breakfast and you had a relaxing time. Your kind review will be shared with the entire team. We truly value the opinion of our guests. It helps us to strive to further improve. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

Responded September 30, 2018
PARKROYAL Penang Resort
10.0
Exceptional
Jean-Louis from Australia
Couple
Premier Sea View King Room
Stayed 11 nights in March 2019

Wonderful resort hotel”

We have just returned from a 11 night stay at the Parkroyal Penang and have had a very very enjoyable stay, so much so we are already planning our next holiday there again. The staff were amazing, very friendly and went out of their way to make our stay perfect. We chose to eat mostly at the hotel as the food was so good and very reasonably priced. Our room was a premier sea facing which was very well appointed and spotlessly clean. Cant recommend this this hotel enough. Thanks very much to Parkroyal Penang and their wonderful staff.

Reviewed March 13, 2019

Hi Jean-Louis, Thank you for staying with us and delighted that you had an excellent time. It is good to know you like our room and the quality of food as well as the price. I am delighted that the team provided an excellent service and they are friendly. This will be shared with the team. We truly value the opinion of our guests. It helps us to strive to further improve. Thank you again for staying with us. We are excited to welcome you back for another memorable stay with us. Kind regards. Ed Edward Kollmer General Manager

Responded March 21, 2019
PARKROYAL Penang Resort
10.0
Exceptional
Muztaffa from Singapore
Family with teens
1-Bedroom Family Sea View
Stayed 2 nights in November 2018

Excellent ambience. Excellent staff ”

After the recent renovation, Parkroyal Penang is gorgeous. The ambience itself felt like that of a beach resort in Bali. There were welcome drinks presented to us when we arrived. The hotel was so serene and peaceful. Rooms were brand new. Basically everything was new as they just revamped the hotel. Breakfast was a whole selection of international foods. Rooms were big enough and could fit more than 3 people. Our balcony was just a huge shared garden with your own private walkway. I booked the one bedroom sea view. The location itself was close to several eateries/restaurants and every night the night market would stretch along the streets outside the hotel. Water sports were really accessible and affordable right by the beach.

Reviewed November 19, 2018

Hi Muztaffa, Thank you for staying with us and your compliments about our resort, team and service. I am pleased to know you enjoyed the welcome drinks during check-in. Your kind review will be shared with the entire team. Glad to know we have met your expectations. I really appreciate the opinion of our guests. It really helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

Responded November 22, 2018
PARKROYAL Penang Resort
9.0
Exceptional
JACK from Australia
Couple
Superior
Stayed 3 nights in November 2015

On the beach front”

Lovely gardens, fantastic breakfast, handy location

Hotel is handy for everything - beach front, night markets, and best of all the bus stops right outside. No haggling with taxi drivers bus 101 is air conditioned clean and frequent, maybe every ten minutes or so (reduced service on Sunday). 2.70RM gets you to Georgetown (get off at Komtar) in about 45 minutes. Buy a week's bus pass for 30RM at Komtar while you are there. It costs even less to get to Gurney Plaza and its night market or the National Park in the opposite direction. Bus 102 will take you from airport to Batu Ferringhi (and the ParkRoyal)for 4RM but is less frequent.

Reviewed December 07, 2015
9.3
Exceptional
NORDIANA from Malaysia
Family with young children
Stayed 1 night in May 2011

Great time at Parkroyal Penang!”

Lovely hotel, five star service,

It was a good stay. My friend recommended me other hotels along Batu Ferringhi but somehow my heart said why shoul I when i know i am going to enjoy staying at Parkroyal Penang. Will definitely stay here on our next visit.

Reviewed July 11, 2011
8.0
Excellent
Amy from Australia
Couple
Superior
Stayed 6 nights in April 2012

Nice relaxing holiday”

gardens, pool, breakfast buffet

We had a nice 6 night stay at the Parkroyal in Penang. Highlights were the extensive breakfast buffet and the garden/pools. We opted for a hillview room, as we didn't plan to spend much time in the room, but other guests may prefer a sea view. Location is central in Batu Ferringhi, with many restaurants nearby. The local bus to Georgetown stops just outside the hotel. While we were in Penang, there was an earthquake and associated tsunami warning (which thankfully didn't eventuate!). Staff at the Parkroyal acted promptly to move guests away from the beach, explain what was happening and to reassure any guests who were nervous. They handled the situation very well.

Reviewed May 11, 2012
9.6
Exceptional
Chervon from Malaysia
Couple
Superior
Stayed 1 night in October 2018

Nice room but poor breakfast ”

We booked a superior room with breakfast provided. We bought this from a deal. Our room is facing the front of the hotel. The room is very clean and new. The toilet is big. We liked the room. We were very disappointed with the breakfast. I have to agree with the review from other traveller that the breakfast is poor and it is not the quality of a 5 stars hotel. All the hot food served for the breakfast were cold. There were not many varieties of the hot food. Despite the less varieties for “hot food”, the hotel served 3 types of rice which were cold ie coconut rice, briyani rice and another type of rice. All 3 types were cold and the briyani rice was just rice with Chili (not the right way to cook briyani rice) and it was cold and wet. We did not expect this is the quality of food served by a 5 stars hotel. We had stayed in other parkroyal hotels but we think the breakfast served in this parkroyal is the worst. What was good from the breakfast is the pastries and breads. There were quite a lot of varieties for pastries n bread for the breakfast and the quaintly were good. The staff is friendly. The pool is shallow, not practical for Swimming. Basically for soaking. We will stay here again but We will not pay for the breakfast if the quality has not improved. We hope the management will improve the breakfast selections and quality.

Reviewed October 30, 2018

Hi Chervon, Thank you for sharing your recent stay with us. Glad to know that the team looked after you and the service delivered by the team met your expectations. Your comment about quality of food is noted and please rest assured that this will be conveyed to the Executive Chef to address for improvement. I am sorry about this and thank you for bringing it to my attention. We truly appreciate the comment of our guests that helps us to further improve to deliver excellent service. Thank you again for staying with us. If I can assist further please do contact me. Kind regards. Ed Edward Kollmer General Manager

Responded October 31, 2018
PARKROYAL Penang Resort
10.0
Exceptional
Adlina from Malaysia
Family with young children
Superior
Stayed 1 night in January 2021

Super satisfied”

BED WAS SPACIOUS, food was so good(by far the best hotel food), staff was excellent, super comfortable, it is what you can expect from a 5 star hotel 👍🏻👍🏻👍🏻

Reviewed January 12, 2021
12345
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  • Excellent location
  • Batu Ferringhi Beach
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