PARKROYAL Serviced Suites Kuala Lumpur
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8.5
Excellent
23.8% this month
/10
(4010 reviews)See what guests said
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8.7
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Kitschy Classy Kuala Lumpur60 m
  • No Black Tie90 m
  • The Weld120 m
  • Green Man150 m
  • Olé Café150 m
  • Jalan Changkat Bukit Bintang180 m
  • Travel Han190 m
  • Ceylon Bar200 m
  • Frangipani Bar210 m
  • Dry Point230 m
  • Free Wi-Fi
    2017

    PARKROYAL Serviced Suites Kuala Lumpur

    No 1, Jln Nagasari off Jln Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map
    "The only good part of this hotel is the great breakfast and the outstanding team that prepares and serves breakfast."
    Shamsur - January 11, 2019
    Exceptional reputation
    Recommended by 92% of guests
    Excellent service
    8.8 rating for service
    • 290 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 117 times | 8 travelers are looking at this property right now

    Property ranking|Compared to 13,128 Kuala Lumpur properties
    See all rankings
    Service score
    8.8/10
    Cleanliness score
    8.7/10
    Room comfort score
    8.7/10
    Review score - United States
    8.6/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Value for money8.5
    Distance to city center0.5 Km
    Location rating8.7
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.3 km

    Rooms available at PARKROYAL Serviced Suites Kuala Lumpur

    8.7
    Excellent
    Room comfort & quality
    2 Bedroom Premier
    2 Bedroom Premier
    ...
    • Room size: 96 m²/1033 ft²
    • City view
    • 1 king bed & 1 queen bed
    Enter dates to see prices
    Two Bedroom Suite
    Two Bedroom Suite
    ...
    • Room size: 87 m²/936 ft²
    • City view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    Studio Suite
    Studio Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    1 Bedroom Premier
    1 Bedroom Premier
    ...
    • Room size: 69 m²/743 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    One-Bedroom Suite Triple
    One-Bedroom Suite Triple
    ...
    • Room size: 65 m²/700 ft²
    • Shower and bathtub
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Three Bedroom Suite
    Three Bedroom Suite
    ...
    • Room size: 96 m²/1033 ft²
    • City view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    Studio Suite Twin
    Studio Suite Twin
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Suite Two Bedrooms
    Suite Two Bedrooms
    ...
      Enter dates to see prices
      Premier Suite, 2 Bedrooms
      Premier Suite, 2 Bedrooms
      ...
      • Kitchenette
      Enter dates to see prices

      What people love about PARKROYAL Serviced Suites Kuala Lumpur

      • 8.4
        Excellent
        Staff 

        "Excellent customer service with friendly & helpful staff across the organisation."

        Hamidah

        |

        October 25, 2018

      • 10.0
        Exceptional

        "Awesome stay definitely!"

        YIJING E.

        |

        December 5, 2018

      • 8.8
        Excellent
        Staff 

        "Excellent service as always from the front counter staff and room spotless as ever."

        David

        |

        December 19, 2018

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      More about PARKROYAL Serviced Suites Kuala Lumpur

      More about PARKROYAL Serviced Suites Kuala Lumpur

      10.0
      Exceptional

      "The location is superb, nearby to main shopping malls and ea..."

      ELISA

      |

      January 2, 2019

      An overview

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      What they offer

      10.0
      Exceptional

      "I love this place."

      Arthur

      |

      January 10, 2019

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      American cuisine
      American cuisine
      The Burger Bar by Fatboy's Concepts
      20 m American, Bar, Barbecue
      51 Restaurant & Bar
      170 m American, Bar, European
      Racks Bar and Baby Backs
      210 m American, Asian, Bar
      Asian cuisine
      Asian cuisine
      Restoran Nagasari Curry House
      10 m Asian, Halal, Indian
      Lima Blas
      30 m Asian, Fusion, Malaysian
      Table 23
      50 m Asian, European, Fusion
      Chinese cuisine
      Chinese cuisine
      Yan's Restaurant
      290 m Chinese
      Shui Kee
      340 m Chinese
      Yaw Char Kuay, Alor Street
      350 m Chinese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of PARKROYAL Serviced Suites Kuala Lumpur from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (4010)Booking.com Reviews (2881)
      8.5
      /
      10
      Excellent
      23.8% this month
      Cleanliness8.7
      Facilities8.3
      Location8.7
      Room comfort and quality8.7
      Service8.8
      Value for money8.5
      Rating
      9+ Exceptional (1080)
      8-9 Excellent (738)
      7-8 Very Good (684)
      6-7 Good (234)
      <6 Below Expectation (166)
      Time of the year
      Mar - May (729)
      Jun - Aug (842)
      Sep - Nov (593)
      Dec - Feb (738)
      All guests (4010)
      All room types
      All languages

      Show reviews that mention 

      Showing 2902 verified guest comments
      12345
      8.4
      Excellent
      Jenifer from Malaysia
      Solo traveler
      Studio Suite
      Stayed 3 nights in July 2019

      Definitely will come back again”

      This was my second time staying here. Most of all, the room was so spacious and comfy. Staff was very friendly and welcoming. Location was very strategic and only 7 minutes of walking to the nearest shopping mall. The parking is free too.

      Reviewed July 24, 2019

      Dear Jenifer, Thank you for taking time share your experience with us on your recent stay. It is through continuous feedback from guests such as yourself that we are able to objectively review the facilities and services to ensure that they meet our guests' expectations. We are delighted that you have thoroughly enjoyed your stay in PARKROYAL Serviced Suites Kuala Lumpur and your feedback has been shared with our team. If we can ever be of assistance or service to you, please do not hesitate to contact us. Sincerely, Jessica Lee Front Office Manager

      Responded July 25, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      9.6
      Exceptional
      Lee from Singapore
      Business traveler
      Double or Twin
      Stayed 4 nights in July 2019

      Park Royal Suites”

      Great hotel for a short stay in KL. The rooms are apartment style with small kitchen and seating area, bed is comfortable, shower and bathtub, still cleaned on a daily basis. Didn't try the breakfast, so cant comment. Staff were helpful, check in and check out were quick. Location was ideal for me in the Bukit Bintang area and close to shops, mall, public transport and restaurants. I would recommend this hotel and would also stay there again.

      Reviewed July 15, 2019

      Hi Lee, Thank you for taking time share your experience with us on your recent stay. It is through continuous feedback from guests such as yourself that we are able to objectively review the facilities and services to ensure that they meet our guests' expectations. We are delighted that you have thoroughly enjoyed your stay in PARKROYAL Serviced Suites Kuala Lumpur and your feedback has been shared with our team. If we can ever be of assistance or service to you, please do not hesitate to contact us. Sincerely, Jessica Lee Front Office Manager

      Responded July 25, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      8.4
      Excellent
      Audrey from Singapore
      Group
      Two Bedroom Suite
      Stayed 2 nights in July 2019

      Lovely suite! ”

      We booked the 2 bedroom suite which was very spacious. Although we reached in the evening, the staff told us that our suite wasn't ready as it was still being cleaned and she suggested taking two separate rooms with a connector. Of course we refused as it was a downgrade and the amount we paid was for a suite. Fortunately the suite was ready by the time we came by after dinner. Slightly disappointed by the late check in but most of the staff members were really friendly and helpful. The place is a 10 mins leisure walk to Pavilion and the monorail station so the location was pretty good. Would stay here again!

      Reviewed July 13, 2019
      9.2
      Exceptional
      Mohammad from Singapore
      Family with young children
      2 Bedroom Premier
      Stayed 2 nights in July 2019

      2nd stay with parkroyal”

      Had a birthday celebration for my son this time at the hotel...room is big and spacious..hotel gave us a birthday cake but had requested for ID to verify the date (that's fair!) Cake was delicious and we enjoyed the stay..breakfast spread was great! Abt 5 to 8mins walk to pavilion via Chulan entrance.. Abt 8 mins walk to bukit bintang food street/foot massage area ... great location

      Reviewed July 22, 2019
      8.4
      Excellent
      Siti from Singapore
      Couple
      Studio Suite
      Stayed 2 nights in June 2019

      Hotel near pubs & Jalan Alor”

      Pros: walking distance to lively pubs, Cafes, bukit Bintang, jln Alor, pavilion. Opposite hotel has local mamak 24hrs restaurant, minimart, barbershop & Arab RESTAURANT. The room is big with great shower. Wifi is stable & fast enough. Welcoming drink is available every day. Cons: breakfast was not that great. If it rains, it will be a prob walking to bkt Bintang area cos no sheltered walkway. The pathway is also not wheel-chair friendly. Tight one lane road & always jammed during peak hours.

      Reviewed July 10, 2019
      9.6
      Exceptional
      Robert from Australia
      Solo traveler
      Studio Suite
      Stayed 21 nights in June 2019

      Food failure”

      Great property and location but seriously let down by the food. Pre cooked eggs/omelettes are not on in this type property. Boring repetitive food for breakfast not up to standard of this property. A new contractor from my previous visit is not up to scratch.

      Reviewed July 07, 2019

      Dear Robert Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement. Looking forward to the opportunity to provide you with service on your next visit to KL. Kind regards Bernard

      Responded July 08, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      9.2
      Exceptional
      wei from Malaysia
      Family with young children
      One Bedroom Suite
      Stayed 3 nights in July 2019

      Will come back again ”

      Pros: Clean Spacious Friendly customer service Even the guard is helpful Very polite staff (housekeeping, office stuff) Cons: The breakfast buffet choice is not much, but overall is ok The area it’s located is quite “mix up” a lot of foreign workers at the shop nearby, so don’t recommend to walk to pavilion/Lot 10 at night time I think it will be quite dangerous especially if you’re alone

      Reviewed July 13, 2019

      Dear Wei, Thank you very much for taking time to share your experience with us on your recent visit. We are delighted that you enjoyed our hospitality and rest assured that we will share this with the team as its a great motivation for them. We have taken note on the breakfast area that requires our attention which we are in the midst of enhancing for better experience. We appreciate the sharing and look forward to welcome you back again. Sincerely Jessica Lee Front Office Manager

      Responded July 25, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      10.0
      Exceptional
      Arief
      Family with young children
      Suite
      Stayed 3 nights in July 2019

      Perfect!”

      We went on a family vacation with small children. Its location in the city center makes it easy when we want to go to various places. To go to the mall, Pavillion for example, you can just walk, every woman would love it, I am very sure. Or if you want to find food, just go to Jalan Alor, which is quite close. The room is comfortable, clean, tidy, and quite complete, everything you need is there. Just a little advice from us, maybe it would be better if you could provide one more kitchen chair, so that at least my wife and I could sit together while having dinner. For the rest, the service is very satisfying. The wifi is also quite fast, and the signal is also stable. The staff are all friendly, always smiling, and ready to help. Give our warmest regards to Ms. Siti from the receptionist, she is very friendly and we are very satisfied with her service. Thank you ParkRoyal Serviced Suites, we will definitely stay there again next time!

      Reviewed July 13, 2019
      10.0
      Exceptional
      Muhammad from Malaysia
      Group
      Two Bedroom Suite
      Stayed 1 night in June 2019

      Thank you for the great service.”

      Friendly and attentive staff. Great location. Everything is nearby. And amazing with super comfortable suite. One thing I would like to suggest though, is to improve it's TV. HD quality TV I think is must for a 5 star hotel nowadays.

      Reviewed June 24, 2019

      Dear Muhammad Thank you for sharing your recent feedback and while we are glad that you found the location to your liking, we do note the areas highlighted for further improvement. Looking forward to welcoming you back very soon. Kind regards Bernard

      Responded June 24, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      9.2
      Exceptional
      Sannica from Singapore
      Family with teens
      Two Bedroom Suite
      Stayed 3 nights in June 2019

      Good place to stay for family with older kids”

      Friendly & helpful staffs. Very near to Alor food street. Stayed in 2 big bedrooms suite. Spacious with nice view & comes with washing machine & dryer. Toilets are big but think it’s time to upgrade maybe. Last, we enjoyed the yummy free drink at lobby.

      Reviewed June 19, 2019

      Dear Sannica Thank you for your splendid review and we look forward to welcoming you back very soon. Sincerely Bernard

      Responded June 20, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      8.8
      Excellent
      David from United Kingdom
      Solo traveler
      1 Bedroom Premier
      Stayed 22 nights in May 2019

      Highly recommended”

      Great location and great front office staff and decent breakfast and clean and spacious rooms with the only drawback that the cleaning staff often don't seem to hit the upper floors until 4.30 pm which is rather late.

      Reviewed June 11, 2019

      Dear David, Thank you for taking the time to share your recent stay experience with us. While it was pleasant one in the main, we do note the area of attention as highlighted for further improvement. Looking forward to welcoming you back to better stay experience soon. Sincerely, Bernard

      Responded June 13, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      10.0
      Exceptional
      Glen from Malaysia
      Couple
      One Bedroom Suite
      Stayed 1 night in May 2019

      Perfect placement, absolutely dependable”

      I'm a fan of the bar hops of Pisco, Havana, etc. in the Changkat & BB area. This one is one of my normal go-to hotels for the area. I love the room setups, with separated living area from the bed and bathroom. The kitchen area is stocked as it should be. Their swimming pool setup is one of my favorites in the area, and the gym here is suitable for my morning workouts. Breakfast may be a bit lacking by my standards overall (in terms of selection), but the egg station chef is usually willing to work with me on that end. Front desk is solid, and security takes good care of the front end of the hotel, as well.

      Reviewed June 03, 2019

      Dear Glen Thank you for your splendid review and we look forward to welcoming you back very soon. Sincerely Bernard

      Responded June 03, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      2.4
      Sultan
      Family with young children
      2 Bedroom Premier
      Stayed 6 nights in July 2019

      It’s not a 5-star!”

      The reception lady was very rude, misbehaved and unprofessional. The furniture are old and stained. The breakfast has repeatedly limited choices. The cleanliness was bad, bathtub was old and with dirty water stains and there were stains on the shower head and the toilet bowl as well.

      Reviewed July 20, 2019
      9.2
      Exceptional
      Mohammad from Singapore
      Family with young children
      Two Bedroom Suite
      Stayed 2 nights in December 2018

      Great stay”

      This is a late review... hotel ess great..bfast was great... staff were great too...greeted us sell even though we checked in really late close to midnight.. were very welcoming.. We are coming to stay again in 2 weeks time!!

      Reviewed July 06, 2019

      Dear Muhammad Thank you for your splendid review and we look forward to welcoming you back very soon. Sincerely Bernard

      Responded July 08, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      10.0
      Exceptional
      Nurhika from Malaysia
      Family with young children
      Studio Suite Twin
      Stayed 1 night in March 2019

      A very pleasant stay at a great location ”

      We just loved our suite! The facilities are great. Fully equipped kitchen, this is great for me. Superb location. Tentative staffs. Everything was perfect & our stay was truly pleasant. Look forward to stay here again!

      Reviewed March 31, 2019

      Dear Nurhika, Warm greetings from PARKROYAL Serviced Suites Kuala Lumpur! Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred home-away-from-home! Nothing is more important than to make our guest feel at home. The team and I are extremely delighted that we have met your expectation. Once again, thank you so much for staying with us and taking time writing such a beautiful feedback. We look forward welcoming you back again in your next visit to Kuala Lumpur. Warmest regards, Ani Afidah Manoh - Business Center Administration

      Responded April 01, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      8.0
      Excellent
      David from Australia
      Couple
      Studio Suite
      Stayed 3 nights in March 2019

      Great spot to stay local or explore K/L”

      Great stay at the Suites where we had a studio room. Almost a perfect room cept A/C was not perfect?? The stereo/DVD player was only half working and the towels were a lighter shade of Grey. Breakfast was good (nice egg bar) 2 amazing pools where the roof top pool has great views of K/L. Eating wise in the street around the corner (turn right from Hotel entrance and right at the end of the road) Irish pubs, Arabic, Asian, Irish and local restaurants abound. Some "interesting" people in an eclectic area! Perfect!

      Reviewed March 19, 2019

      Dear Mr David, We would like to thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation during your visit to Malaysia. We are incredibly and sincerely sorry to hear about your experience staying with us. We do have a rigorous maintenance program in place, yet despite pre-arrival checks, on rare occasions problems can unfortunately still arise. But be rest assured that we will not going to ignore the problem as I have reached out to all the team and repeatedly reminded them on the all the details about room maintenance.Once again, my team and I are sorry for the shortfall and wish to have an opportunity to renew your experience with us again in near future. Warmest regards, Dayana Anuar - Front Office Manager

      Responded March 22, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      10.0
      Exceptional
      Wai from Malaysia
      Family with young children
      Studio Suite
      Stayed 1 night in February 2019

      Excellent Hotel”

      Hotel location is nice, at the central of KL. Big and Clean room, suitable for family with young kids like me. The only thing that wish could improve would be the breakfast, if could add more variety would be perfect. Thanks

      Reviewed February 19, 2019

      Dear Mr Wai, We would like to thank you for taking the time to write such a beautiful review about your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are delighted to hear that you enjoyed your stay with us and found our location and service to your expectation. Our central location is really the ideal place to explore the amazing city of Kuala Lumpur. I have shared your feedback with our team, we will certainly be working with our breakfast provider to constantly tweak the variety and quality of our daily offerings. Once again, thank you very much for staying at the PARKROYAL Serviced Suites and for sharing your comments. We sincerely look forward to welcome you back on your next visit to Kuala Lumpur!

      Responded February 19, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      10.0
      Exceptional
      Haji from Brunei Darussalam
      Family with young children
      One Bedroom Suite
      Stayed 3 nights in February 2019

      Great place for young family”

      First arrived: Security and staff were quick to greet and get our luggages out of the taxi into the trolley. Check in: process was fast and straight forward with a bit of deposit required(was refunded upon checkout). Brought to our room which had a king bed in it which was insufficient,as we brought along 3 kids.We requested for an additional (single)bed for the three nights which was delivered within 15 minutes. Really greatful as the recieptionist gave it as complimentary. Breakfast: great throughout the whole stay. Room service: room always clean everytime we return from adventure Location: 5-10mins walking distance to Sungei Wang I guess, and roughly RM20 by taxi to KLCC which I think can be cheaper. Facilities: Swimming pool was closed for maintenance during the stay but others were well maintained and clean. Checkout: Also a breeze and straightforward with smiles from the receiptionist all the way to the security guy. Thank you Park Royal Nagasari for the great stay.

      Reviewed February 18, 2019

      Dear Mr Muhammad, We would like to thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation during your visit to Malaysia. It's really heart warming to read your beautiful review, and I'm delighted to know that you've a collection of wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us. Please be assured that we have passed your kind words to our team. We truly appreciate your kind feedback and compliments. We sincerely look forward to welcome you and your wonderful family back on your next visit to Kuala Lumpur. Warmest regards, Dayana Anuar – Front Office Manager

      Responded February 19, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      10.0
      Exceptional
      Raymond from Singapore
      Family with young children
      Two Bedroom Suite
      Stayed 2 nights in February 2019

      One of the Best Serviced Suites We’ve Ever Stayed at”

      The apartment was very spacious & clean. The place was well-maintained, the bed was comfortable and the city view was great. If only there were more clothes hanger in the bathroom and mirror in the room, it would be great. The breakfast could be better too. Other than those, we had a perfect stay here.

      Reviewed February 17, 2019

      Dear Mr Raymond, It's really heart-warming to read your beautiful review, and I'm delighted to know that you've a collection of wonderful experiences from your stay. As the property evolves itself, we too are looking to improve the standards of each department within our property to raise the standard for hospitality in Malaysia. Your comment has been addressed with all Department Heads concerned for better improvement. Once again, thank you for taking the time to share your experiences with us. We hoped that you will still continue to support PARKROYAL Serviced Suites for your future visits here to Kuala Lumpur. Warmest regards, Dayana Anuar - Front Office Manager

      Responded February 19, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      9.6
      Exceptional
      XIAONA from China
      Family with young children
      Studio Suite Twin
      Stayed 5 nights in February 2019

      Exceptional”

      I have been stayed in this hotel two years, beside the breakfast is not that much selection than before . Everything is ok, great location for food and shopping, also with two swimming pools which are good for family with children.

      Reviewed February 10, 2019

      Dear Ms Xiaona, Many thanks for posting such a beautiful review following your stay with us at PARKROYAL Serviced Suites Kuala Lumpur. We are so grateful to read about your stay was such a success and that you enjoyed our superb location and our services. Hopefully we will have the pleasure to welcome you back to our Serviced Suites in the not too distant future. With kindest regards, Dayana Anuar – Front Office Manager

      Responded February 15, 2019
      PARKROYAL Serviced Suites Kuala Lumpur
      12345
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      PARKROYAL Serviced Suites Kuala Lumpur
      |Excellent 8.5
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      • Excellent location
      • Pavilion Kuala Lumpur
      • Raja Chulan Monorail Station is within 0.29 km