Patong Bay Hill Resort
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8.1
Excellent
/10
(140 reviews)See what guests said
See map
7.4
Very good
Location rating score
Very good location
Parking
FREE
  • Patong Beach1.9 km
  • Karon Beach3.83 km
  • Wat Chalong5.39 km
  • Phuket Big Buddha5.76 km
  • Kata Beach6.34 km
  • Phuket Fanta Sea8.8 km
  • Kamala Beach8.84 km
  • Surin Beach11.16 km
  • Nai Harn Beach11.29 km
  • Promthep Cape13.25 km
  • 5-star Resort
    Free Wi-Fi

    Patong Bay Hill Resort

    79 Hasib Pee Road,, Patong, Phuket, Thailand, 83150 - See map

    Don't miss out!

    5 travelers are looking at this property right now | 7 travelers have booked today.

    "Breakfast was awesome enjoyed it.the view from my pool access room was defintely the best one can get in phuket."
    Nishad - December 20, 2018
    Excellent cleanliness
    8.8 rating for cleanliness
    Exceptional reputation
    Recommended by 85% of guests
    Excellent service
    8.1 rating for service
    Very good facilities on premise
    7.8 facilities on premise
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    Cheaper than 96% of all properties in Phuket in the last 24 hoursCompared to 12,615 Phuket properties at Agoda for various dates
    Value for money8.4
    Distance to city center2 km
    Location rating7.4
    Nearest airportPhuket International Airport (HKT)
    Distance to airport25.6 km

    Rooms available at Patong Bay Hill Resort

    Premier Suite with Pool Access
    Premier Suite with Pool Access
    ...
    • Room size: 60 m²/646 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Duplex
    Duplex
    ...
    • Room size: 120 m²/1292 ft²
    • Sea view
    • 1 queen bed & 2 single beds
    Enter dates to see prices
    Premier Suite Sea View
    Premier Suite Sea View
    ...
    • Room size: 60 m²/646 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Suite Seaview
    One Bedroom Suite Seaview
    ...
    • Room size: 60 m²/646 ft²
    • Sea view
    • 1 king bed or 1 single bed ...
    Enter dates to see prices
    Pool Access Suite
    Pool Access Suite
    ...
    • Room size: 60 m²/646 ft²
    • Pool view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Sea View Suite with Pool Access
    Sea View Suite with Pool Access
    ...
    • Room size: 60 m²/646 ft²
    • Sea view
    • 1 king bed or 1 single bed ...
    Enter dates to see prices
    Duplex Apartment
    Duplex Apartment
    ...
    • Room size: 120 m²/1292 ft²
    • Balcony/terrace
    • 1 single bed and 1 double b...
    Enter dates to see prices
    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 60 m²/646 ft²
    • Garden view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Premier Suite
    Premier Suite
    ...
    • Room size: 60 m²/646 ft²
    • Nature view
    • 1 king bed
    Enter dates to see prices
    Premier Suite with Hot Tub
    Premier Suite with Hot Tub
    ...
    • Room size: 60 m²/646 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices

    What people love about Patong Bay Hill Resort

    • 8.4
      Excellent

      "Beautiful place."

      Carol

      |

      May 14, 2018

    Property ranking|Compared to 12,615 Phuket properties
    See all rankings
    Review score - United States
    9.1/10
    Cleanliness score
    8.8/10
    Room size
    67 sqm.
    Value for money score
    8.4/10
    Better than
    99
    %
    of Phuket properties
    Better than
    98
    %
    of Phuket properties
    Bigger than
    98
    %
    of Phuket properties
    Better than
    96
    %
    of Phuket properties
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    More about Patong Bay Hill Resort

    More about Patong Bay Hill Resort

    9.2
    Exceptional

    "Service was excellent as well."

    Nishad

    |

    December 20, 2018

    Description

    Show less

    Most talked about facilities

    Breakfast
    2 mentions
    Beach
    2 mentions
    Housekeeping
    1 mention

    What they offer

    8.0
    Very good

    "Will go back again!"

    CHERYL

    |

    June 4, 2016

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Asian
    Continental

    Restaurants on site

    Restaurant
    Cuisine:American, Asian, European
    Menu:Buffet

    Nearby restaurants

    Thai cuisine
    Thai cuisine
    Bai touy
    1.9 km Thai
    Sweet Home Restuarant
    9.7 km Thai
    Asian cuisine
    Asian cuisine
    Rayaan's Oriental Restaurant
    1.4 km Asian, European, Halal
    Number 6
    1.8 km Asian, Seafood, Thai
    Kazu Patong Phuket
    2.8 km Asian, Japanese, Sushi

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of Patong Bay Hill Resort from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (140)Booking.com Reviews (240)
    8.1
    /
    10
    Cleanliness8.8
    Facilities7.8
    Location7.4
    Room comfort and quality4.0
    Service8.1
    Value for money8.4
    High score for Phuket
    Rating
    9+ Exceptional (27)
    8-9 Excellent (11)
    7-8 Very Good (15)
    6-7 Good (7)
    <6 Below Expectation (18)
    Time of the year
    Mar - May (16)
    Jun - Aug (9)
    Sep - Nov (8)
    Dec - Feb (45)
    All guests (140)
    All room types
    All languages
    Showing 78 verified guest comments
    1234
    9.6
    Exceptional
    Melvin from United States
    Couple
    Sea View Suite with Pool Access
    Stayed 3 nights in June 2019

    First time to Phuket”

    Love the pool outside the room. The service and attentive to our needs were great. Staff at breakfast and in the restaurant were wonderful and the food was great. Would recommend to anyone who travels to Patong.

    Reviewed June 27, 2019

    Hi Melvin, thank you for leaving such lovely feedback! We are really pleased that you enjoyed your stay and would recommend us to anyone who travels in Patong. We hope you will visit us again in the future!

    Responded July 09, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Les from Australia
    Group
    Pool Access Suite
    Stayed 3 nights in July 2019

    Good clean hotel, close to Patong, ”

    New beautiful Resort, close to Patong, staff friendly, good breakfast, Please book pool access room-clean "almost private poo and spa". Will go back again.

    Reviewed July 15, 2019

    Hi Les, thanks for your feedback. We are pleased you enjoyed your stay with us and look forward to welcoming you back!

    Responded July 20, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Jamie from United Kingdom
    Family with young children
    One Bedroom Suite
    Stayed 6 nights in February 2019

    Very good hotel with potential for excellence ”

    Firstly the location, it’s out of the way from central Patong however here are shuttle buses (more on this later) and I did walk to local shops/market in the day but it’s hard work in the heat with the hills. Rooms, these are fantastic, spacious and new with infinity pools to each block. We had a pool room (ground) which was great for us and the kids. We had 2 sun loungers and a table and umbrella. Rooms had sofa bed, good for kids not sure adults would like them. Large Fridge with mini bar, tv, shower, ample wardrobe space. Not sure how you’d go on if you had an upper room with no pool access. The part for me which confirmed the hotel wasn’t established was the language, English language wasn’t great from staff, appreciate this was Thailand but I’ve never come across a hotel where staff don’t speak adequate English, this lead to mix ups with shittle booking which was far from a smooth operation but didn’t impact greatly. Building works minimal.

    Reviewed March 01, 2019

    Thanks for the comments regarding your recent stay, Jamie. We are pleased to read them and will share with our team. We hope to welcome you back again in the future.

    Responded March 17, 2019
    Patong Bay Hill Resort
    6.4
    Good
    Avinash from India
    Couple
    Premier Suite with Hot Tub
    Stayed 4 nights in April 2019

    It's okay if you don't bother much about the service”

    Pros: Room was very good for us Location is close to Patong Beach Area Cons: No common pool available for such a big property Breakfast is poor The service is the big let down as the staff are bit ignorant. Me and my wife enjoyed our stay as we did not expect much from the resort. We knew the cons before we arrived and were well prepared. The lack of service did not affect our stay much, as we knew how to enjoy ourselves in Phuket as this was our 5th visit. We just experiment with new properties. Will not recommend this property to anyone unless the Customer Service improves and all the amenities are available.

    Reviewed May 08, 2019

    Thanks for staying with us, Avinash, and for your feedback. Understood that you were not pleased with the customer service or the overall property itself, however, the website does clearly state that the property is still under construction. Your comments have been noted.

    Responded May 22, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Suzy
    Couple
    Premier Suite with Hot Tub
    Stayed 4 nights in January 2019

    Beautiful and in a good location ”

    The only downfall to this hotel was that it is not stated on the booking that £100 = 800 baht was required for a deposit. I do understand a deposit needed but it wasn’t expected on the spot to be taken. Apart from that the hotel was in a great location and was sparkling clean. If you get a jacuzzi room, just note it takes forever to fill up! They didn’t tell me at first but the hot tub needs to be filled with cold water first and then hot water at the end otherwise you will end up with a tub full of cold water. You don’t have to get a motorbike but it is recommended if you want to see more of the local area as the free shuttle provided by the hotel comes like every 2 hours. You can order food from the restaurant to your room which is also a great bonus!

    Reviewed February 19, 2019

    Thank you for the excellent feedback, Suzy. The issue with the deposit will be discussed with our team - we are sorry for that inconvenience. We do hope you will come and stay with us in the future.

    Responded March 17, 2019
    Patong Bay Hill Resort
    6.0
    Daniel from Australia
    Couple
    Premier Suite with Hot Tub
    Stayed 4 nights in January 2019

    Lovely Jacuzzi room But that was the only positive”

    We enjoyed the jacuzzi room. Hotel only has one food outlet with a very limited menu overlooking construction site. Require a shuttle bus to get to room and limited shuttle service to the town and a 300 baht taxi ride back as it stops at 8.30pm. Our room included breakfast which you can have in your room for a additional 100baht. On the 3rd morning it didn’t appear, brought this to receptions attention and 4th morning it failed to appear again. To add insult to injury on checking out, the hotel queried me about a missing tea spoon - must have been gathered up when I washed up our room service dinner one night - furthermore the porter offered no assistance to carry our 4 bags down 2 flights of stairs nor helped loading into the shuttle truck. Construction all around the hotel and gym being refurbished so not available.

    Reviewed January 26, 2019

    Thank you for your feedback. We have taken your constructive criticism to our team and will work on improving our services in the future. We appreciate your comments.

    Responded March 17, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Dominik from Poland
    Couple
    Pool Access Suite
    Stayed 5 nights in December 2018

    Great”

    Fantastic pools with direct access from room, very helpful staff, transportation to town etc., only minus is the fact that u need to take internal taxi to get to ur room due to the size of property. Overall it was a great experience!

    Reviewed January 08, 2019

    Glad you enjoyed the stay, Dominik! We appreciate your feedback very much and have passed it on to our staff.

    Responded March 17, 2019
    Patong Bay Hill Resort
    9.2
    Exceptional
    Nishad from Malaysia
    Couple
    Pool Access Suite
    Stayed 1 night in December 2018

    Terrific stay , loooved this hotel and its location both.”

    I was lucky enough to get to stay in this hotel after a terrible stay at a hotel earlier (Andatel Grande hotel Patong). Patong Bay hill has been the best i have stayed anywhere in phuket or south east asia probably (for the price ) and the view from the hotel is amazing. Its located on a very quiet hill away from the noise and lights of patong, Far not yet far. Perhaps 15 to 20 mins by walk. transport is not an issue at all as they provide free shuttle back and forth. Breakfast was awesome enjoyed it.the view from my pool access room was defintely the best one can get in phuket. service was excellent as well. they even provide complimentary cocktail drinks as well and also some nice fruits. fast check in / check out and excellent service by the local and russian receptionists there. wish the price was a bit lower other than that highly recommended will definitely stay again.

    Reviewed December 20, 2018

    Hello Nishad, thanks for leaving us your review. We appreciate all of your comments are pleased you had a wonderful stay with us. We hope to welcome you back again in the future.

    Responded March 17, 2019
    Patong Bay Hill Resort
    6.4
    Good
    Ang from Malaysia
    Business traveler
    Large Double or Twin Room
    Stayed 1 night in May 2019

    Good location ”

    Easy access to all attraction .

    Reviewed June 03, 2019

    Hi Ang, thanks for leaving feedback regarding your recent stay at Patong Bay Hill Resort. We are pleased you enjoyed easy access to all attractions!

    Responded June 05, 2019
    Patong Bay Hill Resort
    9.2
    Exceptional
    srmed from United Arab Emirates
    Couple
    Premier Suite with Hot Tub
    Stayed 3 nights in March 2019

    Exceptional”

    Everything was good in the hotel except for the hub water wasn't clean the last day but honestly the hotel deserve a rate more than 7

    Reviewed March 21, 2019

    Thanks for your feedback. We are pleased you enjoyed your stay with us.

    Responded May 22, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Marhazwani from Brunei Darussalam
    Couple
    Premier Suite with Hot Tub
    Stayed 2 nights in February 2019

    Super! ”

    Would definitely stay again.

    Reviewed February 22, 2019

    Thanks for your excellent feedback! We hope to see you again in the future!

    Responded March 17, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Carol from Australia
    Solo traveler
    One Bedroom Suite
    Stayed 7 nights in May 2018

    Beautiful place, but too far from town.”

    Beautiful place. Too far from town. Shuttle service limited. Very noisy. Buses running all the time. Can’t enjoy breakfast with continuos motors running right outside the door... constant whistle blowing by the traffic controllers, even very late at night. Still doing construction so you have that noise also. Staff are very helpful, however there is difficulty communicating. I reported tv stations out three times before anything done. Buiggest issue is the noise, as I wanted a restful holiday lazing in the pool.

    Reviewed May 14, 2018

    Thanks for your feedback, Carol. We have taken your comments into consideration and hope you will stay with us again in the future.

    Responded June 05, 2019
    Patong Bay Hill Resort
    8.0
    Excellent
    CHERYL from Singapore
    Family with teens
    One Bedroom Suite
    Stayed 3 nights in May 2016

    Enjoyable Stay ”

    You will like this hotel for its exclusivity coz it is way right up the hill. The hotel location is quite far from patong beach and jungceylon shopping mall but the hotel do provide shuttle service at certain timings. Staffs were really friendly and helpful! Will go back again!

    Reviewed June 04, 2016

    Thank you for staying with us, Cheryl, and for your comments. We hope to welcome you back again in the future.

    Responded June 05, 2019
    Patong Bay Hill Resort
    4.8
    nik from Malaysia
    Family with teens
    Premier Suite with Hot Tub
    Stayed 3 nights in February 2019

    Cheap, isolated location, not so good service”

    Location isolated and far from happening area. Many facilities still not available. As rooms are very far from reception we have to rely on shuttle. But sometimes the shuttles are not available so have to walk far. Very inconvinient

    Reviewed February 25, 2019

    Thanks for your feedback, Nik. As stated on our website, the resort is in its soft opening phase and still under construction. We will discuss the issue with the shuttle bus on-site.

    Responded March 17, 2019
    Patong Bay Hill Resort
    4.4
    Jermaine from Ireland
    Couple
    One Bedroom Suite
    Stayed 3 nights in December 2018

    Acceptable”

    Acccused of steeling a tea spoon after spending a few nights here to which I did not spare on any expense in the resort. I paid over 150€ Per night in this resort. Upon checking out I was approached by a member of staff and asked to pay 300 baht for a tea spoon which I never even used. In actual fact I don’t even drink tea or coffee staff were lovely. Manangement was terrible really amateur unprofessional.Such a pity it’s a nice spot I was so embarrassed and humaliated in the reception. I would not recommend

    Reviewed January 02, 2019

    Thank you for your feedback, Jermaine. We apologize for the tea spoon incident and will be sure to educate our staff on how to deal with such situations. All other comments will also be discussed with our team.

    Responded March 17, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Chanya from Thailand
    Couple
    Sea View Suite with Pool Access
    Stayed 1 night in April 2019

    good experience”

    GSA day time are friendly. best service. everything there are very well i will be back :) but i check out in night time. night shift took long time to check out.

    Reviewed April 23, 2019

    Hello Chanya, we're pleased to read you had a great experience with us. We look forward to welcoming you back again in the future.

    Responded May 22, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Hamza from United Arab Emirates
    Family with teens
    Pool Access Suite
    Stayed 4 nights in July 2017

    Very nice ”

    Good hotel friendly stuff thanks

    Reviewed July 30, 2017

    We appreciate your feedback, Hamza. Do come see us again in the future.

    Responded June 05, 2019
    Patong Bay Hill Resort
    5.6
    thayanin from Thailand
    Couple
    Sea View Suite with Pool Access
    Stayed 1 night in February 2020

    Not impressed ”

    The majority of guests are Chinese and Russian. There is a cigarette smell throughout the hotel. Staff do not have service mind. Accommodation is located on the hill and needs a shuttle service. Customers have to call the shuttle, but the staff who are gossiping customers in Thai language. The rooms are not decorated in a typical hotel style. Only the apartment has a pool. There are people smoking around the pool area which is very disturbing to relax. Normal breakfast The staff stand to talk to each other while working.

    Reviewed February 09, 2020
    10.0
    Exceptional
    Kanoknan from Thailand
    Group
    One Bedroom Suite
    Stayed 1 night in January 2020

    100”

    1000

    Reviewed February 05, 2020
    4.4
    THI from Australia
    Family with young children
    Sea View Suite with Pool Access
    Stayed 3 nights in January 2020

    Location and facilities ”

    Location is not convenient and facilities not enough. Also waiting for car to pick us taking so long.it will be ok if you rent a car or bike but for whoever don’t rent any vehicle. Pls Be mindful for taxi and tuck tuck in Phuket. It’s expensive

    Reviewed February 04, 2020
    1234

    Reviews of Patong Bay Hill Resort from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (140)Booking.com Reviews (240)
    8.1
    /
    10
    Cleanliness8.8
    Facilities7.8
    Location7.4
    Room comfort and quality4.0
    Service8.1
    Value for money8.4
    High score for Phuket
    Rating
    9+ Exceptional (27)
    8-9 Excellent (11)
    7-8 Very Good (15)
    6-7 Good (7)
    <6 Below Expectation (18)
    Time of the year
    Mar - May (16)
    Jun - Aug (9)
    Sep - Nov (8)
    Dec - Feb (45)
    All guests (140)
    All room types
    All languages
    Showing 78 verified guest comments
    1234
    9.6
    Exceptional
    Melvin from United States
    Couple
    Sea View Suite with Pool Access
    Stayed 3 nights in June 2019

    First time to Phuket”

    Love the pool outside the room. The service and attentive to our needs were great. Staff at breakfast and in the restaurant were wonderful and the food was great. Would recommend to anyone who travels to Patong.

    Reviewed June 27, 2019

    Hi Melvin, thank you for leaving such lovely feedback! We are really pleased that you enjoyed your stay and would recommend us to anyone who travels in Patong. We hope you will visit us again in the future!

    Responded July 09, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Les from Australia
    Group
    Pool Access Suite
    Stayed 3 nights in July 2019

    Good clean hotel, close to Patong, ”

    New beautiful Resort, close to Patong, staff friendly, good breakfast, Please book pool access room-clean "almost private poo and spa". Will go back again.

    Reviewed July 15, 2019

    Hi Les, thanks for your feedback. We are pleased you enjoyed your stay with us and look forward to welcoming you back!

    Responded July 20, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Jamie from United Kingdom
    Family with young children
    One Bedroom Suite
    Stayed 6 nights in February 2019

    Very good hotel with potential for excellence ”

    Firstly the location, it’s out of the way from central Patong however here are shuttle buses (more on this later) and I did walk to local shops/market in the day but it’s hard work in the heat with the hills. Rooms, these are fantastic, spacious and new with infinity pools to each block. We had a pool room (ground) which was great for us and the kids. We had 2 sun loungers and a table and umbrella. Rooms had sofa bed, good for kids not sure adults would like them. Large Fridge with mini bar, tv, shower, ample wardrobe space. Not sure how you’d go on if you had an upper room with no pool access. The part for me which confirmed the hotel wasn’t established was the language, English language wasn’t great from staff, appreciate this was Thailand but I’ve never come across a hotel where staff don’t speak adequate English, this lead to mix ups with shittle booking which was far from a smooth operation but didn’t impact greatly. Building works minimal.

    Reviewed March 01, 2019

    Thanks for the comments regarding your recent stay, Jamie. We are pleased to read them and will share with our team. We hope to welcome you back again in the future.

    Responded March 17, 2019
    Patong Bay Hill Resort
    6.4
    Good
    Avinash from India
    Couple
    Premier Suite with Hot Tub
    Stayed 4 nights in April 2019

    It's okay if you don't bother much about the service”

    Pros: Room was very good for us Location is close to Patong Beach Area Cons: No common pool available for such a big property Breakfast is poor The service is the big let down as the staff are bit ignorant. Me and my wife enjoyed our stay as we did not expect much from the resort. We knew the cons before we arrived and were well prepared. The lack of service did not affect our stay much, as we knew how to enjoy ourselves in Phuket as this was our 5th visit. We just experiment with new properties. Will not recommend this property to anyone unless the Customer Service improves and all the amenities are available.

    Reviewed May 08, 2019

    Thanks for staying with us, Avinash, and for your feedback. Understood that you were not pleased with the customer service or the overall property itself, however, the website does clearly state that the property is still under construction. Your comments have been noted.

    Responded May 22, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Suzy
    Couple
    Premier Suite with Hot Tub
    Stayed 4 nights in January 2019

    Beautiful and in a good location ”

    The only downfall to this hotel was that it is not stated on the booking that £100 = 800 baht was required for a deposit. I do understand a deposit needed but it wasn’t expected on the spot to be taken. Apart from that the hotel was in a great location and was sparkling clean. If you get a jacuzzi room, just note it takes forever to fill up! They didn’t tell me at first but the hot tub needs to be filled with cold water first and then hot water at the end otherwise you will end up with a tub full of cold water. You don’t have to get a motorbike but it is recommended if you want to see more of the local area as the free shuttle provided by the hotel comes like every 2 hours. You can order food from the restaurant to your room which is also a great bonus!

    Reviewed February 19, 2019

    Thank you for the excellent feedback, Suzy. The issue with the deposit will be discussed with our team - we are sorry for that inconvenience. We do hope you will come and stay with us in the future.

    Responded March 17, 2019
    Patong Bay Hill Resort
    6.0
    Daniel from Australia
    Couple
    Premier Suite with Hot Tub
    Stayed 4 nights in January 2019

    Lovely Jacuzzi room But that was the only positive”

    We enjoyed the jacuzzi room. Hotel only has one food outlet with a very limited menu overlooking construction site. Require a shuttle bus to get to room and limited shuttle service to the town and a 300 baht taxi ride back as it stops at 8.30pm. Our room included breakfast which you can have in your room for a additional 100baht. On the 3rd morning it didn’t appear, brought this to receptions attention and 4th morning it failed to appear again. To add insult to injury on checking out, the hotel queried me about a missing tea spoon - must have been gathered up when I washed up our room service dinner one night - furthermore the porter offered no assistance to carry our 4 bags down 2 flights of stairs nor helped loading into the shuttle truck. Construction all around the hotel and gym being refurbished so not available.

    Reviewed January 26, 2019

    Thank you for your feedback. We have taken your constructive criticism to our team and will work on improving our services in the future. We appreciate your comments.

    Responded March 17, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Dominik from Poland
    Couple
    Pool Access Suite
    Stayed 5 nights in December 2018

    Great”

    Fantastic pools with direct access from room, very helpful staff, transportation to town etc., only minus is the fact that u need to take internal taxi to get to ur room due to the size of property. Overall it was a great experience!

    Reviewed January 08, 2019

    Glad you enjoyed the stay, Dominik! We appreciate your feedback very much and have passed it on to our staff.

    Responded March 17, 2019
    Patong Bay Hill Resort
    9.2
    Exceptional
    Nishad from Malaysia
    Couple
    Pool Access Suite
    Stayed 1 night in December 2018

    Terrific stay , loooved this hotel and its location both.”

    I was lucky enough to get to stay in this hotel after a terrible stay at a hotel earlier (Andatel Grande hotel Patong). Patong Bay hill has been the best i have stayed anywhere in phuket or south east asia probably (for the price ) and the view from the hotel is amazing. Its located on a very quiet hill away from the noise and lights of patong, Far not yet far. Perhaps 15 to 20 mins by walk. transport is not an issue at all as they provide free shuttle back and forth. Breakfast was awesome enjoyed it.the view from my pool access room was defintely the best one can get in phuket. service was excellent as well. they even provide complimentary cocktail drinks as well and also some nice fruits. fast check in / check out and excellent service by the local and russian receptionists there. wish the price was a bit lower other than that highly recommended will definitely stay again.

    Reviewed December 20, 2018

    Hello Nishad, thanks for leaving us your review. We appreciate all of your comments are pleased you had a wonderful stay with us. We hope to welcome you back again in the future.

    Responded March 17, 2019
    Patong Bay Hill Resort
    6.4
    Good
    Ang from Malaysia
    Business traveler
    Large Double or Twin Room
    Stayed 1 night in May 2019

    Good location ”

    Easy access to all attraction .

    Reviewed June 03, 2019

    Hi Ang, thanks for leaving feedback regarding your recent stay at Patong Bay Hill Resort. We are pleased you enjoyed easy access to all attractions!

    Responded June 05, 2019
    Patong Bay Hill Resort
    9.2
    Exceptional
    srmed from United Arab Emirates
    Couple
    Premier Suite with Hot Tub
    Stayed 3 nights in March 2019

    Exceptional”

    Everything was good in the hotel except for the hub water wasn't clean the last day but honestly the hotel deserve a rate more than 7

    Reviewed March 21, 2019

    Thanks for your feedback. We are pleased you enjoyed your stay with us.

    Responded May 22, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Marhazwani from Brunei Darussalam
    Couple
    Premier Suite with Hot Tub
    Stayed 2 nights in February 2019

    Super! ”

    Would definitely stay again.

    Reviewed February 22, 2019

    Thanks for your excellent feedback! We hope to see you again in the future!

    Responded March 17, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Carol from Australia
    Solo traveler
    One Bedroom Suite
    Stayed 7 nights in May 2018

    Beautiful place, but too far from town.”

    Beautiful place. Too far from town. Shuttle service limited. Very noisy. Buses running all the time. Can’t enjoy breakfast with continuos motors running right outside the door... constant whistle blowing by the traffic controllers, even very late at night. Still doing construction so you have that noise also. Staff are very helpful, however there is difficulty communicating. I reported tv stations out three times before anything done. Buiggest issue is the noise, as I wanted a restful holiday lazing in the pool.

    Reviewed May 14, 2018

    Thanks for your feedback, Carol. We have taken your comments into consideration and hope you will stay with us again in the future.

    Responded June 05, 2019
    Patong Bay Hill Resort
    8.0
    Excellent
    CHERYL from Singapore
    Family with teens
    One Bedroom Suite
    Stayed 3 nights in May 2016

    Enjoyable Stay ”

    You will like this hotel for its exclusivity coz it is way right up the hill. The hotel location is quite far from patong beach and jungceylon shopping mall but the hotel do provide shuttle service at certain timings. Staffs were really friendly and helpful! Will go back again!

    Reviewed June 04, 2016

    Thank you for staying with us, Cheryl, and for your comments. We hope to welcome you back again in the future.

    Responded June 05, 2019
    Patong Bay Hill Resort
    4.8
    nik from Malaysia
    Family with teens
    Premier Suite with Hot Tub
    Stayed 3 nights in February 2019

    Cheap, isolated location, not so good service”

    Location isolated and far from happening area. Many facilities still not available. As rooms are very far from reception we have to rely on shuttle. But sometimes the shuttles are not available so have to walk far. Very inconvinient

    Reviewed February 25, 2019

    Thanks for your feedback, Nik. As stated on our website, the resort is in its soft opening phase and still under construction. We will discuss the issue with the shuttle bus on-site.

    Responded March 17, 2019
    Patong Bay Hill Resort
    4.4
    Jermaine from Ireland
    Couple
    One Bedroom Suite
    Stayed 3 nights in December 2018

    Acceptable”

    Acccused of steeling a tea spoon after spending a few nights here to which I did not spare on any expense in the resort. I paid over 150€ Per night in this resort. Upon checking out I was approached by a member of staff and asked to pay 300 baht for a tea spoon which I never even used. In actual fact I don’t even drink tea or coffee staff were lovely. Manangement was terrible really amateur unprofessional.Such a pity it’s a nice spot I was so embarrassed and humaliated in the reception. I would not recommend

    Reviewed January 02, 2019

    Thank you for your feedback, Jermaine. We apologize for the tea spoon incident and will be sure to educate our staff on how to deal with such situations. All other comments will also be discussed with our team.

    Responded March 17, 2019
    Patong Bay Hill Resort
    10.0
    Exceptional
    Chanya from Thailand
    Couple
    Sea View Suite with Pool Access
    Stayed 1 night in April 2019

    good experience”

    GSA day time are friendly. best service. everything there are very well i will be back :) but i check out in night time. night shift took long time to check out.

    Reviewed April 23, 2019

    Hello Chanya, we're pleased to read you had a great experience with us. We look forward to welcoming you back again in the future.

    Responded May 22, 2019
    Patong Bay Hill Resort
    8.4
    Excellent
    Hamza from United Arab Emirates
    Family with teens
    Pool Access Suite
    Stayed 4 nights in July 2017

    Very nice ”

    Good hotel friendly stuff thanks

    Reviewed July 30, 2017

    We appreciate your feedback, Hamza. Do come see us again in the future.

    Responded June 05, 2019
    Patong Bay Hill Resort
    5.6
    thayanin from Thailand
    Couple
    Sea View Suite with Pool Access
    Stayed 1 night in February 2020

    Not impressed ”

    The majority of guests are Chinese and Russian. There is a cigarette smell throughout the hotel. Staff do not have service mind. Accommodation is located on the hill and needs a shuttle service. Customers have to call the shuttle, but the staff who are gossiping customers in Thai language. The rooms are not decorated in a typical hotel style. Only the apartment has a pool. There are people smoking around the pool area which is very disturbing to relax. Normal breakfast The staff stand to talk to each other while working.

    Reviewed February 09, 2020
    10.0
    Exceptional
    Kanoknan from Thailand
    Group
    One Bedroom Suite
    Stayed 1 night in January 2020

    100”

    1000

    Reviewed February 05, 2020
    4.4
    THI from Australia
    Family with young children
    Sea View Suite with Pool Access
    Stayed 3 nights in January 2020

    Location and facilities ”

    Location is not convenient and facilities not enough. Also waiting for car to pick us taking so long.it will be ok if you rent a car or bike but for whoever don’t rent any vehicle. Pls Be mindful for taxi and tuck tuck in Phuket. It’s expensive

    Reviewed February 04, 2020
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    Patong Bay Hill Resort
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    Experiences on Agoda. Because your room is just the beginning.

    • Very good location
    • Patong Beach