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Pattom Royal Hotel
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7.9 Very good location
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7.9Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Air conditioning

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More about Pattom Royal Hotel

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Verified traveler reviews

Agoda Reviews (32)
Booking.com Reviews (44)

6.6

Filter by traveler type
  • Cleanliness 6.9
  • Facilities 6.0
  • Location 7.9
  • Room comfort and quality 8.3
  • Service 7.7
  • Value for money 7.7
Excellent
based on 6 reviews
  • Cleanliness 7.0
  • Facilities 7.0
  • Location 9.3
  • Room comfort and quality 10.0
  • Service 9.3
  • Value for money 8.3
Very good
based on 9 reviews
  • Cleanliness 7.6
  • Facilities 6.0
  • Location 7.6
  • Room comfort and quality 8.0
  • Service 7.1
  • Value for money 7.8
  • Cleanliness 6.7
  • Facilities 6.0
  • Location 7.9
  • Room comfort and quality 8.3
  • Service 7.9
  • Value for money 7.9
Review score
based on 2 reviews
  • Cleanliness 6.0
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 6.0
  • Value for money 6.0
Very good
based on 1 reviews
  • Cleanliness 8.0
  • Location 6.0
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 8.0
Review score
based on 1 reviews
  • Cleanliness 2.0
  • Facilities 2.0
  • Location 6.0
  • Service 2.0
  • Value for money 2.0
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Room type
  • Royal Standard Room

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Showing 31 verified reviews
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8.0
Kavita from India
Business traveler
Royal Standard Room
Stayed 3 nights in October 2016
Location and price”
Primarily I chose this hotel for its location. Close to railway station, access to public transport, auto, markets everything.
Reviewed October 11, 2016
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8.4
Kavita from India
Business traveler
Royal Standard Room
Stayed 4 nights in September 2016
Value for Money”
Will Travel again
Reviewed September 25, 2016
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5.6
Ahmed from Maldives
Solo traveler
Royal Standard Room
Stayed 1 night in April 2016
Bad water quality, clogged drains”
I stayed in this hotel a few weeks after its opening. And at that time the staff were excellent and everything was clean and I could not have been more happier. Since then, I have stayed a couple of times and each time I observed that everything is a bit downhill. And this time things were the worst in terms of maintenance. The toilet flush wouldn't work and the moment I tried to take a shower, the bath area would fill up with water because the drain wasn't working. And even the wash basin would fill up the moment the tap is opened. The worst thing was the condition of the water. It was brownish or black in colour. I informed this to the hotel staff and the maintenance people came and just took a look and nothing happened. The hotel keeps changing its staff and every time I have booked this hotel, almost all staff are new. I do not think at present they even have waiters to deliver room service, so someone who works in the kitchen or somewhere else delivers the food. I believe the hotel need to improve the standard of their service and retain staff for a longer period because when staff are changing all the time, regular customers of the hotel don't get to enjoy the occasional privileges and helpfulness that many hotels offer to customers who are known to the staff.
Reviewed May 09, 2016
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5.6
Ahmed from Maldives
Solo traveler
Royal Standard Room
Stayed 2 nights in April 2016
A hotel slowly going into demise”
I stayed in this hotel a few weeks after its opening. And at that time the staff were excellent and everything was clean and I could not have been more happier. Since then, I have stayed a couple of times and each time I observed that everything is a bit downhill. And this time things were the worst in terms of maintenance. The toilet flush wouldn't work and the moment I tried to take a shower, the bath area would fill up with water because the drain wasn't working. And even the wash basin would fill up the moment the tap is opened. The worst thing was the condition of the water. It was brownish or black in colour. I informed this to the hotel staff and the maintenance people came and just took a look and nothing happened. The hotel keeps changing its staff and every time I have booked this hotel, almost all staff are new. I do not think at present they even have waiters to deliver room service, so someone who works in the kitchen or somewhere else delivers the food. I believe the hotel need to improve the standard of their service and retain staff for a longer period because when staff are changing all the time, regular customers of the hotel don't get to enjoy the occasional privileges and helpfulness that many hotels offer to customers who are known to the staff.
Reviewed May 09, 2016
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6.8
Santhosh from Oman
Business traveler
Royal Standard Room
Stayed 1 night in April 2016
Review”
The hotel location is excellent, the staffs in reception, restaurant are very good, excellent corporation. The food in restaurant is superb and serving in very traditional way!!!! The housekeeping for the room and common area and lobby is very poor, it is not the problem of staffs, the quality of floor finishes is not good, the room must clean and keep ready before the arrivals of guests, very unprofessional way it kept. Today am in Ernakulam one hotel, the house keeping is excellent here!!!!
Reviewed April 27, 2016
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2.8
YUSUF from Maldives
Group
Royal Standard Room
Stayed 10 nights in January 2016
awful experience”
staff very unfriendly, very poor room service, toilets unclean, had a very bad experience with some staff at the reception, frequent power breakouts and had to change our rooms 4 times during a stay of 10 days an awful experience and will never stay in this hotel again!
Reviewed April 22, 2016
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5.7
Pallab from India
Couple
Royal Standard Room
Stayed 3 nights in February 2016
Nice room, terrible service”
Room Size, Room furnishing, Availability of Buffet
The rooms are spacious and well appointed. The room service is terrible. Took us over an hour to get a bottle of mineral water, even 3 cups of tea took an hour and 3 reminder calls. Additional bed, is just a mattress on the floor. There were insects in the bathroom. The Buffet dinner was cold (all 3 nights I stayed). The leftover night dinner buffet is usually given as lunch buffet, at least it seemed thus (the items were the same). à la carte orders are taken but delayed over an hour on the pretext of kitchen location. Preferred to deal with buffet which is cold. The Hotel was grossly understaffed or it seemed.
Reviewed March 02, 2016
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6.0
Mohamed from Maldives
Couple
Royal Standard Room
Stayed 5 nights in February 2016
I did not stay at this hotel”
I just made a booking for some relatives; I did not stay here personally. So I can't say much about this hotel. Sorry.
Reviewed February 17, 2016
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7.0
Ahmed from Maldives
Solo traveler
Royal Standard Room
Stayed 1 night in January 2016
NIce and comfortable rooms”
The comfortable bedding, Value for money and Staff
Over-all the stay was good. This is a very good hotel compared to other hotels that we get at the same price. Room is spacious enough, Housekeeping attends to requests promptly. Almost all staff are friendly and helpful. I would say the restaurant food is not very good, but compared to a year before it has improved. I would recommend this hotel to anyone coming to trivandrum, because it really is a value for money hotel and you one won't get a better place at the same rate. A special thank you to Mr. Deepu at the front desk. He was really a friendly and helpful guy.
Reviewed January 20, 2016
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7.0
Ahmed from Maldives
Solo traveler
Royal Standard Room
Stayed 2 nights in January 2016
Nice comfortable rooms and Value for money”
Location, Comfortable rooms and value for money
The hotel is a good choice for the budget traveler. The breakfast doesn't have much choice and the hotel needs to make sure it gets ready on time. Over-all it was a good stay.
Reviewed January 20, 2016
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