This property is in high demand!
Booked 14 times since yesterday | 22 travelers are looking at this property right now
"Brand New Hotel - wonderful rooms, staff and location is sim..."
December 30, 2018
380 meters to public transportation
Located in heart of Kuala Lumpur
Free Wi-Fi in all rooms!
Booked 14 times since yesterday | 22 travelers are looking at this property right now
|Value for money||8.5|
|Distance to city center||0 km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||17.9 km|
Nestled in the heart of Bukit Bintang, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is an ideal spot from which to discover Kuala Lumpur. The city center is merely 0 km away, and the airport can be reached within 60 minutes. With its convenient location, the property offers easy access to the city's must-see destinations.
Banyan Tree Hotels & Resorts is renowned for its quality services and friendly staff, and Pavilion Hotel Kuala Lumpur Managed by Banyan Tree lives up to expectations. To name a few of the property's facilities, there are free Wi-Fi in all rooms, daily housekeeping, taxi service, wheelchair accessible, facilities for disabled guests.
The property features 325 beautifully appointed guestrooms, many of which include flat screen television, carpeting, clothes rack, complimentary instant coffee, complimentary tea. The property offers an excellent variety of recreational facilities, including fitness center, outdoor pool, spa, massage. When you are looking for comfortable and convenient accommodation in Kuala Lumpur, make Pavilion Hotel Kuala Lumpur Managed by Banyan Tree your home away from home.
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Great service, clean and nice smelling hotel. Staff always smiling and give a helping hand. We took the club room and it was wow!very big bathroom and nice view. Bed was comfy, awesome amenities provided.Very accessible to Pavillion Shopping Mall; just by taking their lift and it directly leads to the mall. Overall, two thumbs up!
Location is Perfect”
Buzzing beeping sound from security alarm from doors left ajar outside the room throughout the whole night was a nightmare! This was pursuant to calls to front desk and reminders to workers walking in and out to shut the door! Nightmare and wanted to pack and leave!!! Otherwise everything else is awesome!
New Hotel in the heart of KL city”
Can't fault this option as it's directly attached to pavilion mall. Recommended to book the club room for extra room size and perks at the club lounge. Great service at the club lounge, good choice of breakfast too.
The hotel is located at the heart of city, actually the same building with the Pavilion mall so it is super convenience !! The room is great, the bed is comfy, the breakfast has many choices and delicious. Definitely be back to stay here again if we visit KL :-)
Dear THIDARAT, Thank you so much for taking the time to share your experience during your recent visit to Pavilion Hotel Kuala Lumpur. We are pleased to know that our ideal, the room as well as the breakfast selection enhanced your time with us. Thank you again for sharing this perfect score, THIDARAT, and we hope to have an opportunity to welcome you back for a future stay. Best regards, Anders General Manager
New hotel with direct access to Pavilion Mall, carpark is complimentary, infinity pool, breakfast is above average standard, hotel rate is the most worth among nearby hotel since it's currently having opening promo, would definitely recommend to everyone!!!
Dear Ooi, Thank you for choosing our hotel during your recent visit to Kuala Lumpur. We appreciate your kind words especially on ideal location, and we look forward to welcoming you back to Pavilion Hotel Kuala Lumpur in the near future. Best regards, Anders General Manager
Newly built hotel ”
Very comfortable stay in KL. The location is wonderful as the pavilion shopping mall is just below the hotel. Newly built hotel which is acceptable in all aspect. The only thing that does not live up to expectation is the breakfast buffet which is quite bad & lousy.
Dear Zhiwel, Thank you for sharing your excellent review in Agoda during your recent visit with our newly opened Pavilion Hotel. We delighted to learn that you had a pleasant and an enjoyable stay however please accept our sincere apologies on the breakfast quality. We do appreciate your comments as this will allow us to improve our services and please rest assured that we are continuously train our associates in order for this not to happen again. We are glad you managed to enjoy the rest of your stay Zhiwel. Thank you once again for choosing our brand for your travels and we look forward to welcoming you back in the years ahead. Best regards, Juan Carlos Hotel Manager
Very pleasant stay”
Very friendly and attentive staff! Room is clean and new, bedding and pillows are so comfortable and minibar has a lot to offer! Unbeatable location as it is connected to Pavilion mall, very convenient as I travelled with young kids. Just got to take note that lobby is at level 8, and it u drive be sure to park at hotel car park instead of mall carpark(same entrance) On top of the great stay, Buffet breakfast is delicious! Highly recommend this hotel and will definitely come back!
Dear Joo, Thank you for sharing your amazing comments in Agoda during your previous stay at our newly opened Pavilion Hotel. It is indeed a pleasure to receive such a nice review highlighting our room, facilities, breakfast selection and most of all, appreciation of which we are most proud, our friendly and helpful staff. Nothing reads better than a delightful review like yours, thank you again for reviewing us and we would be honoured to welcome you back to our hotel in the near future. Best regards, Anders Dimblad General Manager
As this hotel is extremely new, the staff are very inexperienced. But I have to give credit to their polite attitude as they are trying their best to accomplish my needs. Breakfast buffet need improvement, the choice and food are very limited, some are even overnight leftover food. Some room are described as king size but is actually a combination of 2 single beds.
Dear keng, Thank you very much for outlining your experiences during your recent visit to Pavilion Hotel Kuala Lumpur. We regret to learn about your experience regarding our breakfast selection and quality. Kindly rest assured it has been addressed with the Culinary team and we are working hard to improve the breakfast experience for your next visit. Thank you again for sharing your valuable feedback with us, Keng. We will continue to strive for improvement and excellence and hope you will give us the chance to serve you again in the near future. Best regards, Anders General Manager
A newly open hotel , it was a mess from the system and parking access . Staff still in their learning curve , i personally does not think it live up the brand of Banyan Tree . A positive note to their Gym trainer cum lifeguard , he make the difference with his passion and excellent customer experience
Overall is good but the lift from the hotel directly to Pavilion shopping mall is only from 10am- 10pm.
Dear Choon, It was truly a pleasure having you as our guest during your recent visit to Pavilion Hotel Kuala Lumpur. Thank you for recommending us to the world and we look forward to welcome you back very soon for another memorable stay. Best regards, Anders General Manager
Great new hotel”
Very good hotel with great services. Very nice breakfast spread. Will be back to stay again. Thankful to the staffs for the bday arrangement for both of my friends. Appreciate the efforts by the team at pavillion hotel.
Dear Shu, Thank you for choosing us as your preferred accommodation during your visit to Kuala Lumpur especially on the birthday arrangement and we greatly looking forward for you and your friends return to Pavilion Hotel in the near future. Best regards, Anders General Manager
A hotel with a mall attached to it”
We got an excellent room overlooking the courtyard on the higher floors, which is great. The room itself is very spacious and clean with amazing bath. The infinity pool has an amazing view of the city. Breakfast is decent and more than adequate to start the day of shopping at the Pavilion mall which is directly accessible from the hotel. Staff is wonderful and friendly and always taking first initiative with whatever help we may require. Check-in reception is on the 8th floor which is fine I guess, but I'd prefer it right at the lobby when you enter the hotel to ride the 'wow' factor. I may be slightly old-fashioned.
Dear Mustafa, Thank you for taking the time to recommend Pavilion Hotel during your recent visit to Kuala Lumpur. It is indeed a pleasure to receive such a nice review highlighting our wonderful hospitality, facilities as well as our spacious rooms with remarkable views overlooking the city centre, which we take great pride in. Thank you again for leaving your review in Agoda.com and we certainly hope to welcome you, again and offer you another perfect stay. Best regards, Anders General Manager
Good location but mediocre service”
It has a good location and up to pay in renovation maybe cause its new. However, I think due to the inexperience staff, after i checked out the following day i got an email stating that I had consume 2 cans of coke and they wanna charge me for it. I've never drank the coke and i don't even know where the fridge is. Hence I replied them and after around a day they exempted me from paying. It was a bit disappointing. Overrall the location was great as it is attached with Pavilion it self, however the room service was a bit mediacore as everything they clean the room you can tell that its a different person and there was once i wanted to use the slipper , the slipper was tainted brownish which disgusted me. They change a new one for me after my complain.
Dear Chiang, Thank you for taking the time to post your review on your recent stay with us here at our newly opened Pavilion Hotel. We are happy to read that you enjoyed your stay however we regret to hear on the experience which you have encountered with our services. Kindly rest assured it has been addressed with the team and we are working hard to improve the experience for your next visit. Thank you again for sharing your constructive feedback Chiang, and we hope to have an opportunity to welcome you back for a future stay. Best regards, Anders Dimblad General Manager
New Hotel and worth it”
Nice hotel, staffs are friendly and helping me a lot. Connecting to the mall, new hotel.
Brand new hotel with great location.”
Hotel is in very good condition as it's brand new. Staffs were eagerly helpful and friendly. Location is top notch, since it's located at the top of Pavilion KL Mall with easy access. Room is big, complete amenities. The only negative experience that I met was the daily cleaning service were not that thorough. It could be improved though, it's 8/10.
Great hotel and attentive staff”
Short trip in KL and the hotel was located at Pavilion Mall so is very convenient to access to everywhere. Good security and staff are friend from the door step and seamless check in. Thank you for allowing me to check in early and great hospitality on your service. I will be back again😀
Dear Mui, Thank you for sharing this great remark during your previous visit to Kuala Lumpur. We glad that you enjoyed your evening with us and truly appreciate you taking the time out of your day and recognizing the hospitality that you received from our staff. It is a pleasure to read that our staff made such a positive impact towards your experience with Pavilion Hotel Kuala Lumpur and we will definitely share your kind words with them. Thank you again for recommending us to the world Mui, and we certainly hope to welcome you again to our hotel and offer you another wonderful experience. Best regards, Anders General Manager
Hotel need to train their staff. Reception was not welcoming. Basic room but clean. Food was okay. Love the pool & gym. I must say the security guards at the lift were more helpful and friendlier than the ones at reception . Couple Malaysia
Dear Jaimie, Thank you for choosing Pavilion Hotel during your visit to Kuala Lumpur. We are glad to hear that you enjoyed your stay however please accept our apologies for the unpleasant experienced you had with our Reception. Kindly rest assured it has been addressed with the respective team and we are working hard to improve the service experience in your next visit. It is an honor and delight to read your observations, Jaimie. Thank you again for staying with us and we look forward to welcome you back to our hotel in a foreseeable future. Best regards, Anders Dimblad General Manager
Good Location but Bad Hardware”
Pros: - New and good location Cons: - Not a real king bed, could feel a big gap in the middle (due to combination of two beds) - Door Lock malfunctioned (Could not close the room door) - The sink not functioned well - Conditioner/shampoo not refilled (on 1st night of stay) - Dust after construction not cleaned thoroughly
Good experience stayed , new hotel , connecting with Pavilion Shoping Mall , nice staff
Dear NG, Thank you very much for taking time to recommend our hotel. We appreciate your kind words, and we look forward to welcoming you again. Best regards, Anders General Manager
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree