"The reception desk staff is helpful and friendly."
Location rating score
90 meters to public transportation
Located in heart of Kuala Lumpur
Free Wi-Fi in all rooms!
|Value for money||8.6|
|Distance to city center||0 km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||18.1 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
For those who wish to drive their own cars, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree does not permit smoking in any of its rooms or indoor areas.
"The staff was friendly, helpful and polite."
November 13, 2019
"The staffs were very friendly and helpful."
March 17, 2020
"Staff are polite with impeccable manners."
January 2, 2020
Nestled in the heart of Bukit Bintang, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is an ideal spot from which to discover Kuala Lumpur. The city center is merely 0 km away, and the airport can be reached within 60 minutes. With its convenient location, the property offers easy access to the city's must-see destinations.
Banyan Tree Hotels & Resorts is renowned for its quality services and friendly staff, and Pavilion Hotel Kuala Lumpur Managed by Banyan Tree lives up to expectations. To name a few of the property's facilities, there are free Wi-Fi in all rooms, daily housekeeping, taxi service, wheelchair accessible, facilities for disabled guests.
The property features 325 beautifully appointed guestrooms, many of which include flat screen television, carpeting, clothes rack, complimentary instant coffee, complimentary tea. The property offers an excellent variety of recreational facilities, including fitness center, outdoor pool, spa, massage. When you are looking for comfortable and convenient accommodation in Kuala Lumpur, make Pavilion Hotel Kuala Lumpur Managed by Banyan Tree your home away from home.
"We like the room, breakfast and facilities."
January 12, 2020
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Children 0-4 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 5 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Show reviews that mention
Birthday Stay and First Time in KL and Pavilion KL”
There are several features of Pavilion that we r impressed with/ PROS of staying at Pavilion: - Clean, comfortable room (we r traveling with my young 6 year old boy, so this is important) - Spacious room with a good size bath tub that my boy loves playing in - 2 basins (so 2 of us can be using the bathroom at the same time) - The controls of the air conditioning was different for each separate space (eg the air con temperature could be adjusted to be different for the living room, bedroom, dining area) - Good service crew (there r service ppl stationed all over the hotel and they pay attention to your needs when u pass by) - Buffet Breakfast queue is fast moving (the service crew is fast at clearing up tables and showing us to our table) - Buffet breakfast spread has a good variety that is constantly topped up - Since Pavilion is managed by banyan tree the toiletries that is used is the same, thus the whole place emits a relaxing, soothing ambience - There is a variety of Asian, wester
Dear Traveler, Thank you for taking the time to post your comments in Agoda on your previous stay in Pavilion Hotel Kuala Lumpur. It is very delightful to read your generous comments especially on our rooms as well as the facilities and we love knowing that you found the service from our associates were up to your expectation, which we take great pride in. We thank you once again for choosing us to be part of your birthday celebration and we are looking forward to welcoming you back for many more joyous occasions. Best regards, Anders General Manager
Pavilion Hotel is the One ”
If you love to shop, eat good food and being treated good all the time, Pavilion Hotel is the place you should stay. Firstly, it’s location, what else can I say, it’s linked to Pavilion Shopping Centre, for me, the best shopping centre in Kuala Lumpur (KL). Everything is so close, walking distance to most of the attractions in KL. There is even a covered walkway that will link to KLCC ( 10-15 mins walk). Next, the service standard in this hotel. It’s Fantastic, you are always greeted by its staff. The rooms are, of course, wonderful too. I had 3 wonderful nights, sleeping on its bed. No complains. For breakfast, the spread is very good, if you manage to get in the main breakfast buffet. But if you come in a little late, you will be guided to another restaurant, on the same floor, to ease the hotel’s inability to cope with big breakfast crowd. The selection of food in this restaurant may not be as good as the main breakfast hall. Anyway, I would still come back here again.
Dear Mohd, It was truly a pleasure having you as our guest during your recent visit to Pavilion Hotel Kuala Lumpur. Thank you for recommending us to the world and we look forward to welcome you back very soon for another memorable stay. Best regards, Anders General Manager
Perfect weekend staycation”
Love the strategic location of the hotel attached to the Pavilion Shopping Mall. In order to entitled free parking for hotel guest, need to pass through the 2nd auto gate indicated hotel guest signboard and get your parking ticket validated by front desk, otherwise you will have to pay according to mall parking charges. When check in need to go to level 1M for tempature check due to pandemic season, then proceed to Level 8 for check in. Professional, friendly and well trained hotel staff I must said, kudos to all front desk, cafe staff and chef, we feel warmth and welcomed during our 2D1N stay here. Breakfast in buffet style, though not much choices but satisfactory. Infinity swimming pool quite small but that's ok since we are not coming for this. Feeling refresh and waking up in the center of the KL city and overseeing the busy city in a quiet way. We really feel relaxed and satisfied on our weekend short staycation here with the quiet room, nice bed, spacious bathroom and basin, good job to Banyan Tree management.
Dear Samantha, Thank you for sharing your overall positive experience during your weekend staycation in Pavilion Hotel Kuala Lumpur. We love reading that you found the property to be wonderful with our strategic location, spacious rooms and the service met your expectations which we take great pride in. We will also share your kind sentiments with the entire team and we are grateful of your praises. Thank you again for sharing with the Agoda travellers, Samantha and we look forward to your next visit sometime soon. Best regards, Anders General Manager
Would come back again!”
Extremely good location and hotel is connected to Pavilion mall, which is super convenient! Hotel room is clean too and love the Banyan tree soap and toiletries! Managed to use the infinity pool at the rooftop early in the morning and loved it! Breakfast was not bad and staffs are friendly too. Would definitely book again if I’m back to KL in the future! :)
Dear Hui, Thank you for staying with Pavilion Hotel during your recent visit to Kuala Lumpur. We are very pleased to know that you had a great experience and that our services and facilities provided were up to your expectations. Thank you again for sharing with the travellers in Agoda and we look forward to your next visit sometime soon. Best regards, Anders General Manager
A good 5 Star Hotel right in the city centre.”
Location is excellent, direct access to Pavilion Mall. Room is new, clean and spacious. No signal on TV when it rains, but there was a reminder message on TV for that. Door tends to rattle a little when other Rooms open & close doors. Breakfast spread is good, but very crowded and cramp. They should reorganise the buffet spread. Perhaps Pavilion Hotel can have option of no-breakfast in Agoda, good for people who want to sleep late and do not need breakfast. Overall is still good, under Banyan Tree brand, one would expect more.
Dear Kian, Thank you so much for taking the time to share your experience during your recent visit to Pavilion Hotel Kuala Lumpur. We are glad that you have enjoyed our central location as well as our spacious room, however please accept our sincere apologies on the TV signal and the buffet spread which are the shortfalls that affected your stay. Kindly rest assured, we are working hard to improve the experience in your next visit. Thank you again for sharing Kian. We are looking forward of having the opportunity to welcome you back to our hotel in the years ahead. Best regards, Anders General Manager
Strategic location new hotel”
Pros: nice deco, clean room, spacious, well functioning water heater, bath robe, slipper and toiletries same as Banyan Tree Hotel. Comfortable bed. Variety buffet breakfast. Location is superb. Car park is free for hotel guest. Cons: front desk promise to call us when the room is ready but failed to do that. We checked with them for 3 times before enter the room. The tea spoon is not wash properly by house keeping. Swimming pool is small, gym room is small too. Overall is ok, it is just a hotel managed by Banyan Tree but yet to achieve Banyan Tree's level. If you looking for luxurious stay, this is not the best choice. It is suitable for those who like shopping or travellers who do not drive.
Dear Sheau, Thank you so much for taking the time to share your experience during your recent visit to Pavilion Hotel Kuala Lumpur. It is with regret to learn of the inconvenience that you have encountered during your stay especially on the room delay of the room as well as the dirty teaspoon, rest assured that reoccurrences of such scenarios do not happen and areas that need reworking are fixed as soon as possible. We glad that you managed to enjoy the rest of your stay, Sheau. We will continue to strive for improvement and excellence and hope you will give us the chance to serve you again in the near future. Best regards, Anders General Manager
Overall Good Experience, Centralized Location and Shopping Areas Near Hotel”
I like the hotel as it's connected to Pavilion Mall Kuala Lumpur and other shopping areas along the street. The location is centralized and it's convenient. The front desk is a little slow but the downside is the check-in reception is at 8th floor. Hotel rooms are spacious and we requested for a connecting room with another friend, the experience is not bad. Will go back to this hotel again if i visit KL...thank you.
Dear Celia, Thank you for sharing your great comments in Agoda during your stay in Pavilion Hotel Kuala Lumpur. It is indeed a pleasure to receive such a nice review highlighting our finest location as well as the rooms. Thank you again for your recommendation Celia, and we hope we have the pleasure to welcome you back again to our hotel in the near future. Best regards, Anders General Manager
Birthday Stay and First Time in KL and Pavilion KL”
This is our first road-trip to KL and it was meant as a birthday celebration for my boy. We were impressed by the service level of Pavilion and were taken away by the spacious Pavilion Suite. Though we booked an oasis king size room, Pavilion upgraded us to their second largest room, Pavilion Suite, as they wanted to help us celebrate our boy’s birthday. In addition, the service staff prepared a mini size birthday cake and their signature small turtle toy that can also act as a paper weight for my boy. Indeed we had a memorable celebration. There are several features of Pavilion that we r impressed with/ PROS of staying at Pavilion: - Clean, comfortable room (we r traveling with my young 6 year old boy, so this is important) - Spacious room with a good size bath tub that my boy loves playing in - 2 basins (so 2 of us can be using the bathroom at the same time) - The controls of the air conditioning was different for each separate space (eg the air con temperature could be adjusted to
Dear Traveler, Thank you for choosing Pavilion Hotel to celebrate your boy's birthday. We are delighted to read that you and your family enjoyed your stay with us. Knowing that the birthday cake, spacious room, facilities as well as the warm hospitality from our associates were up to your expectations are something we take great pride in. We thank you once again for choosing us to be part of the celebration and we are looking forward to welcoming you and your family back for many more joyous occasions. Best regards, Anders General Manager
My choice for this staycation was made easy when I saw that it was managed by Banyan Tree, a name that speaks luxury and practices sustainability. This impression continued as I entered the premises, highly impressed by the efforts taken to create awareness (eg sustainability channel on the tv) and practice sustainability (eg use of shampoo/ soap dispensers). The room I booked did not fail - it was a comfortable space. I enjoyed the connectivity using the smart tv and the information (ie spa, room service) made accessible. My favorite bit about this hotel is its strategic location to the shopping areas ie Pavilion mall is literally next door (surrounded by many other malls). Also, accessibility to trains is convenient. Breakfast was average and was appalled by the lack of food labels describing content (sometimes food generically pooled so not individually named). local dishes were a great add to the menu although useful to have instructions on how to consume it eg sayur lodeh
Dear Esther, Thank you for your exceptional review in Agoda during your recent visit to Pavilion Hotel Kuala Lumpur. We are honoured to earn your compliment and we are indeed blessed to be recognised for our sustainability practices as we do care deeply for the environment as well as the society. Meantime, we also have taken note on food labels at breakfast, feedback of all kinds are very important to us and we will certainly look into your valued observations. We look forward to welcoming you back to our hotel soon again and if there is anything we can assist with, do not hesitate to let us know. Best regards, Anders General Manager
We really had an awesome stay. From the time we reached the hotel, we were greeted by their friendly staffs. At the reception, everything was smooth sailing, we got an upgrade to the Club room. The room that we stayed was very clean, smell nice and spacious. The bath room is huge too.. hahaha. Clean and spotless. But there’s no bathtub. But it’s ok. Lol. They served international spread for breakfast, i really enjoy the satay and the dim sum. And pls check out their infinity pool. Awesome view. To sum it up, we had an awesome experience staying here. Friendly staff and great hospitality. We will definitely come back for sure. To all the staffs of Pavilion Hotel, you guys are great..!! Thank you..!!
Dear Afiqah, Thank you for taking the time to post your comments in Agoda during your recent stay in Pavilion Hotel Kuala Lumpur. It is very delightful to read your generous comments especially on our rooms as well as the facilities and we love knowing that you found the service from our associates were up to your expectation, which we take great pride in. Thank you again for your recommendation, and we hope we have the pleasure to welcome you back again to our hotel in the near future. Best regards, Anders General Manager
Just check that its the one you want. Excellent location and value for Pavillion and Bukit Bintang.”
THere are two Banyan Tree hotels in KL. I didn't realize this when i booked as i wanted to stay at the OTHER one with the Vertigo Bar for photography purposes. So that lead to a very disappointed me at checkin . However, the hotel itself (room etc) was very nice and turned out to be more convenient for accessing the MRT etc.
Dear Hsiu, Thank you for taking the time to recommend Pavilion Hotel during your recent visit to Kuala Lumpur. We are glad you enjoyed your stay with us and we certainly hope to welcome you back again and offer you another perfect stay. Best regards, Anders General Manager
The location was very good as it directly connects to Pavilion mall so that we didn't need to walk outside when it was very hot. We stayed on the club level and could have some drinks and refreshment while we were waiting for our check-in process. Every night we enjoyed some drinks , cakes and some food at the lounge. It's drink selection was not very broad but ok. With all these drinks, cakes and food, free 3 pieces of laudry per day, daily breakfast, the price was quite reasonable. The housekeeping was not the best as a bit of hair left in the bathroom when we checked in and a lot f oily finger prints were found on the desk. One day, coffee cups had a lot of gel type of soap left (it had the same smell as the hand soap in the room) and I've drunk some water using the cup and ingested a bit of soap. It took a while to get rid of the soap taste out of my mouth and my stomach didn't feel too well that day. Otherwise other staff were very attentive and helpful. We'll stay here again.
Dear Mina, Thank you for sharing your thoughts regarding your recent visit to Pavilion Hotel Kuala Lumpur. We are happy to read that you enjoyed your stay however we would like to apologize on the shortcomings which you have encountered during check-in upon your arrival. Kindly rest assured it has been addressed with the respective team and we are working hard to improve the experience for your next visit. \It is an honour and delight to read your observations. Thank you again for being our guest and we hope to have an opportunity to welcome you back to our hotel for a remarkable stay. Best Regards, Anders General Manager
Beautiful new hotel in Pavilion mall”
Love the room and service. Staff are so polite and well trained by Banyan management. Buffet breakfast delicious. Good to see fried eggs being done outside to keep the oily smells out of the restaurant. Satay for breakfast was an added bonus! I would suggest however not having a staff member walk around with a broom and dust pan constantly around the breakfast room. It is a bit off putting in an eating environment.
Dear Raymond, Thank you for penning down an exceptional review in Agoda during your recent visit to Pavilion Hotel Kuala Lumpur. We are pleased to know that you have enjoyed your stay with us especially with our Satay which was served during our breakfast, the rooms as well as the wonderful hospitality, were up to your expectation, which we take great pride in. Thank you again for sharing this review, Raymond and we hope to have an opportunity to welcome you back for a future stay. Best regards, Anders General Manager
A hotel with a mall attached to it”
We got an excellent room overlooking the courtyard on the higher floors, which is great. The room itself is very spacious and clean with amazing bath. The infinity pool has an amazing view of the city. Breakfast is decent and more than adequate to start the day of shopping at the Pavilion mall which is directly accessible from the hotel. Staff is wonderful and friendly and always taking first initiative with whatever help we may require. Check-in reception is on the 8th floor which is fine I guess, but I'd prefer it right at the lobby when you enter the hotel to ride the 'wow' factor. I may be slightly old-fashioned.
Dear Mustafa, Thank you for taking the time to recommend Pavilion Hotel during your recent visit to Kuala Lumpur. It is indeed a pleasure to receive such a nice review highlighting our wonderful hospitality, facilities as well as our spacious rooms with remarkable views overlooking the city centre, which we take great pride in. Thank you again for leaving your review in Agoda.com and we certainly hope to welcome you, again and offer you another perfect stay. Best regards, Anders General Manager
Great location and value for money”
I stayed at the Pavilion Hotel for 2 nights at the end of Nov 2019. I booked a standard King room and got upgraded to the club floor when I checked in. The room was a good size with good amenities, mattress was firm though pillows a bit soft. Shower was excellent with rain shower and excellent water pressure. We were only missing a hook in the bathroom to hold clothes/towels etc. The only hook was on the inside of the toilet which didn't make sense to us. Everything was new looking though we feel that the lightish carpet colour was not a good choice as dirt and stains would be obvious. The corridor carpet was the same problem and had a musty smell when we exited the lifts. One thing that can be improved is the breakfast as the selection was average and the chef at the egg station was rather slow. But overall, I would recommend the hotel as the location is excellent with a direct connection to the Pavilion Mall which then links to the rest of central KL.
Dear Connie, We would like to thank you for taking the time to share your review during your two nights stay with Pavilion Hotel Kuala Lumpur. We regret to learn about your experience regarding room issues as well as the breakfast selection and hope you will accept our sincere apologies for the shortfalls in service provided to you. It is an honour and delight to read your observations, Connie. We are glad you have enjoyed the rest of your stay and hope this didn’t hesitate you to visit us again in the near future. Best regards, Anders General Manager
Very pleasant stay”
Very friendly and attentive staff! Room is clean and new, bedding and pillows are so comfortable and minibar has a lot to offer! Unbeatable location as it is connected to Pavilion mall, very convenient as I travelled with young kids. Just got to take note that lobby is at level 8, and it u drive be sure to park at hotel car park instead of mall carpark(same entrance) On top of the great stay, Buffet breakfast is delicious! Highly recommend this hotel and will definitely come back!
Dear Joo, Thank you for sharing your amazing comments in Agoda during your previous stay at our newly opened Pavilion Hotel. It is indeed a pleasure to receive such a nice review highlighting our room, facilities, breakfast selection and most of all, appreciation of which we are most proud, our friendly and helpful staff. Nothing reads better than a delightful review like yours, thank you again for reviewing us and we would be honoured to welcome you back to our hotel in the near future. Best regards, Anders Dimblad General Manager
Is a good hotel but it make me disappointed ”
1st of all, I will book this hotel because of a artist which Pavilion Hotel are one of the sponsor. But around 2 weeks before staying, I had received a notice from the event organized said that the concert will be postponed to June'2020. Thus I had contacted to Agoda and the Hotel directly but it been rejected to let me change the date although I had attached the concert's postpone letter to them. They had ask me to book for June'2020 room 1st and submit to them to get the approval for change date but that is subject to their approval. May I know if there is not approve then how can I get back my money.? or if now I had already place a booking for June'2020 what benefit your end will provide to me.? It make me very disappointed on this issue and i did send an email to request early check in but check-in counter said no receive this request so I need to wait for half an hour more. Overall the hotel breakfast, location are good. Hope can get a better respond from the Hotel on this.Tks
Dear NG, Thank you so much for taking the time to share your experience during your recent visit to Pavilion Hotel Kuala Lumpur. We are glad that you have enjoyed your stay with us however we regret to learn about your experience with the reservation process. Kindly rest assured it has been addressed with the respective team and we are working hard to improve the experience for your next visit. Thank you again for sharing your valuable feedback with us, NG. We will continue to strive for improvement and excellence and hope you will give us the chance to serve you again in the near future. Best regards, Anders General Manager
Worth to stay, will come again on my next trip to KL”
The hotel very convinent connect to pavilion. The staff very nice and helpful. But I got a thing want to inform to Pavilion Hotel which is there is alot of mosquito in the room and i get bite alot and the mosquito quite 'poison', all the bites very big size.
Dear Alvin, Thank you for choosing Pavilion Hotel Kuala Lumpur as your preferred choice of accommodation. We greatly appreciate your time and pleased to hear of your overall positive experience with us especially on the ideal location, as well as our wonderful hospitality were up to your expectation, which we take great pride in. Meantime, we also appreciate your comment on the mosquitoes in the room, kindly rest assured that reoccurrences of such scenarios do not happen and areas that need reworking are fixed as soon as possible. It is an honour and delight to read your observations, Alvin. Thank you again for being our guest and we look forward to welcome you back to our hotel in a foreseeable future. Best regards, Anders General Manager
The hotel room was spacious, clean and comfortable. The location was ideal because it is walking distance to the Jalan Alor and it is integrated into the Pavilion Mall. Shopping, eating and drinking was not a problem. The staff was friendly, helpful and polite. The breakfast buffet was one of the best we had in terms of variety and it was cooked wonderfully and good variety of coffee too. It was indeed a flavourful experience. I would definitely come back to stay and recommend to my friends and family.
Dear Swee, Thank you for taking the time to post your comments in Agoda on your previous stay in Pavilion Hotel Kuala Lumpur. It is very delightful to read your generous comments especially on our spacious rooms as well as the breakfast selection and we love knowing that you found the service from our associates were up to your expectation, which we take great pride in. Thank you again for your recommendation Swee, and we hope we have the pleasure to welcome you back again to our hotel in the near future. Best regards, Anders General Manager
I would like to know express our gratitude to the reception country staff named Ms Angela. She gone an extra mile for looking out for us a available room with upgraded choice and club lounge access with a nominal charges. Due to the long drive from home, we did not regret accepting Ms Angela recommendation. Th room is superb and tremendously huge and amazingly clean with tip top facilities. Not forgetting the unforgettable experience over at the infinity pool...!!!! Magnificent view. Keep it up. Staffs at every lift lobby greeted us repeatedly with a constant smile on their faces. We felt very much welcome. And it's our FIRST experience here at Pavilion Hotel. Indeed it supercede some of our other favorite go to property! Good job. Thumbs up. Well done.
Dear noor, Thank you for your staying with us at Pavilion Hotel and for taking the time to write your review on Agoda. We are happy to know that you enjoyed your stay with us and with the hotel’s strategic location, spacious room, great facilities, as well as the wonderful hospitality from our team which we are very proud of. Thank you for your kind comments of our team in particular Angela from the reception and the rest of the team who are delighted to hear your kind words. Thank you again for choosing to stay with us and we look forward to your next visit soon. Best regards, Anders General Manager