Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
Newly built
Free Wi-Fi

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

170 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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 Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
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    City Oasis King - Bed Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
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     Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Reviews

    8.9
    Excellent
    /10
    (142 reviews)See what guests said
    10.0
    Exceptional

    "Brand New Hotel - wonderful rooms, staff and location is sim..."

    Chia L.

    -

    December 30, 2018

    9.2
    Exceptional cleanliness
    Recommended by 91% of guests

    Things you’ll love about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

    Things you'll love

    • 380 meters to public transportation

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    Exceptional
    Location
    9.6
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Pavilion Kuala Lumpur150 m
  • Aquaria KLCC560 m
  • Kuala Lumpur City Centre (KLCC)900 m
  • Suria KLCC1.01 km
  • Petronas Twin Towers1.12 km
  • Petaling Street1.88 km
  • Sri Maha Mariamman Temple2.08 km
  • Thean Hou Temple4.19 km
  • Mid Valley Mega Mall5.3 km
  • Batu Caves10.89 km
  • This property is in high demand!

    Booked 14 times since yesterday | 22 travelers are looking at this property right now

    Value for money8.5
    Distance to city center0 km
    Location rating9.6
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.9 km

    Rooms available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

    Special Offer - Urban Suite King
    Special Offer - Urban Suite King
    ...
    • Room size: 72 m²/775 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Urban Suite King
    Urban Suite King
    ...
    • Room size: 72 m²/775 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Club Grand Oasis King
    Club Grand Oasis King
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Urban King Suite
    Urban King Suite
    ...
    • Non-smoking
    • Shower
    • 1 king bed
    Enter dates to see prices
    Club City Oasis Twin
    Club City Oasis Twin
    ...
    • Non-smoking
    • Shower
    • 2 single beds
    Enter dates to see prices
     Special Offer - Pavilion Suite
    Special Offer - Pavilion Suite
    ...
    • Room size: 100 m²/1076 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Club Grand Oasis
    Club Grand Oasis
    ...
    • Non-smoking
    • Shower
    • 1 king bed
    Enter dates to see prices
    Courtyard OasisTwin
    Courtyard OasisTwin
    ...
    • Non-smoking
    • Shower
    • 2 single beds
    Enter dates to see prices
    Urban King Studio
    Urban King Studio
    ...
    • Non-smoking
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Club City Oasis King
    Club City Oasis King
    ...
    • Non-smoking
    • Shower
    • 1 king bed
    Enter dates to see prices
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    More about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

    More about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Pavilion Hotel Kuala Lumpur Managed by Banyan Tree from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (142)Booking.com Reviews (285)
    8.9
    /
    10
    Cleanliness9.2
    Facilities8.4
    Location9.6
    Service8.8
    Value for money8.5
    All languages
    All guests (142)
    All room types
    Showing 54 verified guest comments
    123
    9.6
    Exceptional
    AHMAD from Singapore
    Couple
    Urban King Studio
    Stayed 1 night in May 2019

    Great Hotel”

    Great service, clean and nice smelling hotel. Staff always smiling and give a helping hand. We took the club room and it was wow!very big bathroom and nice view. Bed was comfy, awesome amenities provided.Very accessible to Pavillion Shopping Mall; just by taking their lift and it directly leads to the mall. Overall, two thumbs up!

    Reviewed May 21, 2019
    8.4
    Excellent
    CHINWEI from Malaysia
    Business traveler
    Grand Oasis King
    Stayed 1 night in May 2019

    Location is Perfect”

    Buzzing beeping sound from security alarm from doors left ajar outside the room throughout the whole night was a nightmare! This was pursuant to calls to front desk and reminders to workers walking in and out to shut the door! Nightmare and wanted to pack and leave!!! Otherwise everything else is awesome!

    Reviewed May 13, 2019
    10.0
    Exceptional
    Richard from Malaysia
    Business traveler
    Club City Oasis King
    Stayed 1 night in April 2019

    New Hotel in the heart of KL city”

    Can't fault this option as it's directly attached to pavilion mall. Recommended to book the club room for extra room size and perks at the club lounge. Great service at the club lounge, good choice of breakfast too.

    Reviewed May 08, 2019
    10.0
    Exceptional
    THIDARAT from Thailand
    Family with young children
    City Oasis King
    Stayed 1 night in April 2019

    Superb”

    The hotel is located at the heart of city, actually the same building with the Pavilion mall so it is super convenience !! The room is great, the bed is comfy, the breakfast has many choices and delicious. Definitely be back to stay here again if we visit KL :-)

    Reviewed April 21, 2019

    Dear THIDARAT, Thank you so much for taking the time to share your experience during your recent visit to Pavilion Hotel Kuala Lumpur. We are pleased to know that our ideal, the room as well as the breakfast selection enhanced your time with us. Thank you again for sharing this perfect score, THIDARAT, and we hope to have an opportunity to welcome you back for a future stay. Best regards, Anders General Manager

    Responded June 10, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    10.0
    Exceptional
    Ooi from Malaysia
    Couple
    Courtyard Oasis King
    Stayed 1 night in April 2019

    Superb location”

    New hotel with direct access to Pavilion Mall, carpark is complimentary, infinity pool, breakfast is above average standard, hotel rate is the most worth among nearby hotel since it's currently having opening promo, would definitely recommend to everyone!!!

    Reviewed April 15, 2019

    Dear Ooi, Thank you for choosing our hotel during your recent visit to Kuala Lumpur. We appreciate your kind words especially on ideal location, and we look forward to welcoming you back to Pavilion Hotel Kuala Lumpur in the near future. Best regards, Anders General Manager

    Responded May 31, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    9.2
    Exceptional
    Zhiwei from Singapore
    Couple
    City Oasis King
    Stayed 2 nights in March 2019

    Newly built hotel ”

    Very comfortable stay in KL. The location is wonderful as the pavilion shopping mall is just below the hotel. Newly built hotel which is acceptable in all aspect. The only thing that does not live up to expectation is the breakfast buffet which is quite bad & lousy.

    Reviewed March 19, 2019

    Dear Zhiwel, Thank you for sharing your excellent review in Agoda during your recent visit with our newly opened Pavilion Hotel. We delighted to learn that you had a pleasant and an enjoyable stay however please accept our sincere apologies on the breakfast quality. We do appreciate your comments as this will allow us to improve our services and please rest assured that we are continuously train our associates in order for this not to happen again. We are glad you managed to enjoy the rest of your stay Zhiwel. Thank you once again for choosing our brand for your travels and we look forward to welcoming you back in the years ahead. Best regards, Juan Carlos Hotel Manager

    Responded April 18, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    10.0
    Exceptional
    Joo from Malaysia
    Family with young children
    City Oasis King
    Stayed 1 night in March 2019

    Very pleasant stay”

    Very friendly and attentive staff! Room is clean and new, bedding and pillows are so comfortable and minibar has a lot to offer! Unbeatable location as it is connected to Pavilion mall, very convenient as I travelled with young kids. Just got to take note that lobby is at level 8, and it u drive be sure to park at hotel car park instead of mall carpark(same entrance) On top of the great stay, Buffet breakfast is delicious! Highly recommend this hotel and will definitely come back!

    Reviewed March 11, 2019

    Dear Joo, Thank you for sharing your amazing comments in Agoda during your previous stay at our newly opened Pavilion Hotel. It is indeed a pleasure to receive such a nice review highlighting our room, facilities, breakfast selection and most of all, appreciation of which we are most proud, our friendly and helpful staff. Nothing reads better than a delightful review like yours, thank you again for reviewing us and we would be honoured to welcome you back to our hotel in the near future. Best regards, Anders Dimblad General Manager

    Responded April 12, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    8.4
    Excellent
    keng from Malaysia
    Couple
    City Oasis King
    Stayed 2 nights in February 2019

    Need Improvement”

    As this hotel is extremely new, the staff are very inexperienced. But I have to give credit to their polite attitude as they are trying their best to accomplish my needs. Breakfast buffet need improvement, the choice and food are very limited, some are even overnight leftover food. Some room are described as king size but is actually a combination of 2 single beds.

    Reviewed February 26, 2019

    Dear keng, Thank you very much for outlining your experiences during your recent visit to Pavilion Hotel Kuala Lumpur. We regret to learn about your experience regarding our breakfast selection and quality. Kindly rest assured it has been addressed with the Culinary team and we are working hard to improve the breakfast experience for your next visit. Thank you again for sharing your valuable feedback with us, Keng. We will continue to strive for improvement and excellence and hope you will give us the chance to serve you again in the near future. Best regards, Anders General Manager

    Responded March 13, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    8.0
    Excellent
    Kim from Malaysia
    Family with young children
    City Oasis King
    Stayed 1 night in December 2018

    Very good”

    A newly open hotel , it was a mess from the system and parking access . Staff still in their learning curve , i personally does not think it live up the brand of Banyan Tree . A positive note to their Gym trainer cum lifeguard , he make the difference with his passion and excellent customer experience

    Reviewed December 25, 2018
    8.4
    Excellent
    Choon from Malaysia
    Family with young children
    Courtyard Oasis King
    Stayed 2 nights in April 2019

    Excellent Location”

    Overall is good but the lift from the hotel directly to Pavilion shopping mall is only from 10am- 10pm.

    Reviewed April 28, 2019

    Dear Choon, It was truly a pleasure having you as our guest during your recent visit to Pavilion Hotel Kuala Lumpur. Thank you for recommending us to the world and we look forward to welcome you back very soon for another memorable stay. Best regards, Anders General Manager

    Responded June 12, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    10.0
    Exceptional
    Shu from Singapore
    Group
    City Oasis Twin
    Stayed 2 nights in April 2019

    Great new hotel”

    Very good hotel with great services. Very nice breakfast spread. Will be back to stay again. Thankful to the staffs for the bday arrangement for both of my friends. Appreciate the efforts by the team at pavillion hotel.

    Reviewed April 05, 2019

    Dear Shu, Thank you for choosing us as your preferred accommodation during your visit to Kuala Lumpur especially on the birthday arrangement and we greatly looking forward for you and your friends return to Pavilion Hotel in the near future. Best regards, Anders General Manager

    Responded May 27, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    9.6
    Exceptional
    Mustafa from Singapore
    Family with young children
    Club Grand Oasis King
    Stayed 2 nights in April 2019

    A hotel with a mall attached to it”

    We got an excellent room overlooking the courtyard on the higher floors, which is great. The room itself is very spacious and clean with amazing bath. The infinity pool has an amazing view of the city. Breakfast is decent and more than adequate to start the day of shopping at the Pavilion mall which is directly accessible from the hotel. Staff is wonderful and friendly and always taking first initiative with whatever help we may require. Check-in reception is on the 8th floor which is fine I guess, but I'd prefer it right at the lobby when you enter the hotel to ride the 'wow' factor. I may be slightly old-fashioned.

    Reviewed April 05, 2019

    Dear Mustafa, Thank you for taking the time to recommend Pavilion Hotel during your recent visit to Kuala Lumpur. It is indeed a pleasure to receive such a nice review highlighting our wonderful hospitality, facilities as well as our spacious rooms with remarkable views overlooking the city centre, which we take great pride in. Thank you again for leaving your review in Agoda.com and we certainly hope to welcome you, again and offer you another perfect stay. Best regards, Anders General Manager

    Responded May 27, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    6.8
    Good
    Chiang from Malaysia
    Couple
    City Oasis King
    Stayed 3 nights in January 2019

    Good location but mediocre service”

    It has a good location and up to pay in renovation maybe cause its new. However, I think due to the inexperience staff, after i checked out the following day i got an email stating that I had consume 2 cans of coke and they wanna charge me for it. I've never drank the coke and i don't even know where the fridge is. Hence I replied them and after around a day they exempted me from paying. It was a bit disappointing. Overrall the location was great as it is attached with Pavilion it self, however the room service was a bit mediacore as everything they clean the room you can tell that its a different person and there was once i wanted to use the slipper , the slipper was tainted brownish which disgusted me. They change a new one for me after my complain.

    Reviewed March 12, 2019

    Dear Chiang, Thank you for taking the time to post your review on your recent stay with us here at our newly opened Pavilion Hotel. We are happy to read that you enjoyed your stay however we regret to hear on the experience which you have encountered with our services. Kindly rest assured it has been addressed with the team and we are working hard to improve the experience for your next visit. Thank you again for sharing your constructive feedback Chiang, and we hope to have an opportunity to welcome you back for a future stay. Best regards, Anders Dimblad General Manager

    Responded April 12, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    8.8
    Excellent
    Maria from Singapore
    Solo traveler
    Courtyard Oasis King
    Stayed 2 nights in May 2019

    New Hotel and worth it”

    Nice hotel, staffs are friendly and helping me a lot. Connecting to the mall, new hotel.

    Reviewed May 09, 2019
    8.8
    Excellent
    Grace from Indonesia
    Solo traveler
    City Oasis Twin
    Stayed 3 nights in February 2019

    Brand new hotel with great location.”

    Hotel is in very good condition as it's brand new. Staffs were eagerly helpful and friendly. Location is top notch, since it's located at the top of Pavilion KL Mall with easy access. Room is big, complete amenities. The only negative experience that I met was the daily cleaning service were not that thorough. It could be improved though, it's 8/10.

    Reviewed February 19, 2019
    8.8
    Excellent
    Mui from Malaysia
    Solo traveler
    City Oasis King
    Stayed 1 night in January 2019

    Great hotel and attentive staff”

    Short trip in KL and the hotel was located at Pavilion Mall so is very convenient to access to everywhere. Good security and staff are friend from the door step and seamless check in. Thank you for allowing me to check in early and great hospitality on your service. I will be back again😀

    Reviewed February 01, 2019

    Dear Mui, Thank you for sharing this great remark during your previous visit to Kuala Lumpur. We glad that you enjoyed your evening with us and truly appreciate you taking the time out of your day and recognizing the hospitality that you received from our staff. It is a pleasure to read that our staff made such a positive impact towards your experience with Pavilion Hotel Kuala Lumpur and we will definitely share your kind words with them. Thank you again for recommending us to the world Mui, and we certainly hope to welcome you again to our hotel and offer you another wonderful experience. Best regards, Anders General Manager

    Responded February 11, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    7.6
    Very good
    jaimie from Malaysia
    Couple
    City Oasis King
    Stayed 1 night in January 2019

    Very good”

    Hotel need to train their staff. Reception was not welcoming. Basic room but clean. Food was okay. Love the pool & gym. I must say the security guards at the lift were more helpful and friendlier than the ones at reception . Couple Malaysia

    Reviewed January 21, 2019

    Dear Jaimie, Thank you for choosing Pavilion Hotel during your visit to Kuala Lumpur. We are glad to hear that you enjoyed your stay however please accept our apologies for the unpleasant experienced you had with our Reception. Kindly rest assured it has been addressed with the respective team and we are working hard to improve the service experience in your next visit. It is an honor and delight to read your observations, Jaimie. Thank you again for staying with us and we look forward to welcome you back to our hotel in a foreseeable future. Best regards, Anders Dimblad General Manager

    Responded February 08, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
    5.6
    Kai from Hong Kong
    Couple
    City Oasis King
    Stayed 2 nights in December 2018

    Good Location but Bad Hardware”

    Pros: - New and good location Cons: - Not a real king bed, could feel a big gap in the middle (due to combination of two beds) - Door Lock malfunctioned (Could not close the room door) - The sink not functioned well - Conditioner/shampoo not refilled (on 1st night of stay) - Dust after construction not cleaned thoroughly

    Reviewed January 07, 2019
    10.0
    Exceptional
    HENG from Malaysia
    Couple
    City Oasis King
    Stayed 1 night in April 2019

    Exceptional”

    Superb service

    Reviewed April 16, 2019
    10.0
    Exceptional
    NG from Malaysia
    Couple
    City Oasis King
    Stayed 1 night in February 2019

    Exceptional”

    Good experience stayed , new hotel , connecting with Pavilion Shoping Mall , nice staff

    Reviewed April 10, 2019

    Dear NG, Thank you very much for taking time to recommend our hotel. We appreciate your kind words, and we look forward to welcoming you again. Best regards, Anders General Manager

    Responded May 29, 2019
    Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.41 km