Good .friendly staff. Beautiful foyer and reception area, however room was disappointing.”

The bed was uncomfortable, beddind had stains and the floor was dusty .Room 314 was not soo comfortable.I know there is better rooms in the hotel though .Maybe make some adjustments to the older rooms.Overall it gets a 3 out of 5 from me.

Leisure”

The Hotel must manage the noise levels both ins terms the facilities design and enforce rules for patrons to respect other guest. my night wa horrif with crying and screaming baby and toddlers in the corridors of my floor. On the positive the staff was very friendly and helpful

Fun experience”

It was a weekend to spend quality time with my partner after a long time. Was not focused on logistics

Worse service/don’t care of clients ”

A incident that occurred while I stayed at the hotel regarding theft and the hotel and security company said they going to compensate for the losses but till today nothing has every happened and the hotel did not even respond to me once I left. I will not stay there again

Acceptable”

The hotel is well located near the beach. They keep luggage after checking out if you still out and about. But the level of cleanliness wasnt that good. Even found small cockroaches. The rooms can do with little revamp. Lift needs proper maintenance.

Awful”

Room was disgusting.Asked for a refund. Was told to speak to the online agent . Room was old with worn down furniture . Bathroom plumbing was terrible.Broken toilet seat and sink drain blocked .Awful experience .Definetly not 3 stars . I would not even give it one star .

An awesome short stay in an atmosphere of peace and quietness. Had a wonderful stay. ”

A memorable stay with excellent relaxation.

It was too noisy as the Hotel had schools booked in. The noise wrre ridiculous till late at night.”

The children were riding on scooters in the halls.Doors were slammed hard. You could hear people with bottles, drunk at night banging on doors. I appreciate the service and that the fee was so little, but I couldn't sleep well and that's basically all I needed the Hotel for as we went out during the day. I would definitely not book in there again as Management should make sure that guests understand the rules and reprimand them when they step out.Management try to rectify and put us in a better room for the night yet even on the Third Floor the guest were noisy. Walls are thin that you can hear everything. This made my stay unpleasant.

One of the best Hotel on north beach Durban”

I recommend this hotel to all travelers - its value for money hotel with best location near north beach, all staff are very kindly people. room and hotel cleanliness is so perfect.. I'll stay again and again,,

Exceptional”

We normally get great service at the Pavilion Hotel, but the last time that my partner and I were there we experienced a no so pleasing experience. We were allocated a room next to students who were quiet noisy and noone had explained that to us for us to make a decision. The room had no kettle yet there were tea & coffee condiments. We requested for an iron and an ironing board and waited for more than half an hour until we decided to leave because we were getting late for work.

Horrible,poor service, discrimination,those Indians have discrimination”

I booked there for 3 days but I stayed there only one day even though they took my money,only to be told in the evening of the second day that they are fully booked and my luggage was removed from the room I used the previous night and stored somewhere because the room was reserved for their special preference people because those Indians have a discrimination attitude.When I asked my refund for 2 days which I didn't stay because they were chasing me out,the Indian lady in the reception area just gave me no to call,when I dialed the no,only to be told that they only work Monday to Friday,it was on Saturday.I have to go up and down in the evening of Saturday to look for another hotel to accommodate me and of course I must spend another money since I couldn't get my refund.I am from Gauteng and my return flight was on monday, should I didn't have extra money I would have slept in the street of Durban,poor service,will go to the news to let the whole world knws about their poor service

Nice hotel! But too loud! ”

The hotel is fine. Staff was friendly and service and food was good. Room was clean and overall value for money. But the hotel is too loud. You have kids running around in the hallways, and the sound just travels. People smoke there as well. I was unable to fall asleep before 12 for 2 nights waiting for the people to calm down. Unfortunately I won't stay there again because of this. Which is sad, because the hotel itself is 100%

Horrible experience ”

Adviced that parking was free when we initially made booking only to be told when we check in that its 50 rands to park in secure place per night, globe not working upon arrival, no remote for aircon at room 102 - we enquired about it and told there is no remote but can be moved to another room & promised that we will be updated but we had to call reception again to have the matter sorted. Moved to room 123 which was smaller & when we enquired the lady asked my husband how many beds are in the room, which we feel was sarcastic as she works here and should know. No microwave and fridge in the room. Some tv channels just go blank and hot water tap takes long to be warm. High noise levels. Our overall experience has been horrible so far, but that will not deter us from enjoying Durban and its beautiful weather and warm beach waters.

Excellent”

The room we were in didn't have a bar fridge very disappointing for a person traveling with kids you need to keep kids snack cold and food,

The hotel is okay ”

When I arrived on one towel in the room with no Bath mat. I called reception to assist, but no one came to my room 😡 using one towel for the whole stay was something annoying.

Pavillion Hotel ”

Pros: 1. Great reception staff. 2. The rooms were clean and in good condition. Cons: 1. When searching for accommodation, some must haves are: a. HIGHER FLOOR ROOM - this DID NOT happen, I was on the 2nd floor, which was poorly insulated from street noise emanating from the windows. b. NON SMOKING ROOM – while the hotel claims to be a non-smoking zone; (On the 1st night of my stay, the curtain and bedding had the cigarette odour, which kept me up most of the night; however the friendly reception staff sorted that out the next day.) c. PARKING – while the hotel did indicate the availability, they requested a R50.00 per night fee, in addition to the room fee. It should be said that the hotel has off street parking with an armed guard at no cost to guests, however, I found myself constantly stressing about my car being parked on the street. (I think the hotel should have been upfront on this point as it would have swayed my choice of hotel.) Overall, and in all fairness my stay was

GREAT VALUE FOR MONEY ”

Pavillion has great value for money. You have a choice of a basic rooms or rooms with a fridge and a microwave. There is a 24 hour resturant or you can opt for room service. Excellent location. Well lit up at night. I loved my stay here

everything was well and the hotel is next to the beach.”

fantastic with everything.

Nice hotel ”

Friendly stuff and great welcome by the receptionist

Top class ”

Firstly let me say I never trusted this place when I booked it via Agoda because of the reviews I was reading about it. But when we arrived I was truly amazed by their highly professional staff that welcomed us. The rooms were nice and clean although the TV was not working properly with other channels but they replaced it so fast with a proper one. The service was great and they even changed our linen when requested,location is closest to all attractions along the golden mile. Definitely I'll come back again and would highly recommend it to someone.