Pavilion Pool Residence

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Good6.5
Based on5reviews
Pavilion Pool Residence
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7.2 Very good location
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7.2Location
  • Private beach

  • 60 meters - Lamai Beach

  • Free Wi-Fi in all rooms

  • Hot tub

  • Steamroom

  • Air conditioning

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Nearest essentials

  • Airports
    • 9 km
    • Samui International Airport (USM)
    • 103 km
    • Nakhon Si Thammarat Airport (NST)
  • Hospital or clinic
    • 4.7 km
    • Samui Veterinary Hospital
  • Pharmacy
    • 350 meters
    • Pharmacy
  • Convenience store
    • 650 meters
    • 7 Eleven
  • Cash withdrawal
    • 450 meters
    • ATM

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Verified traveler reviews

Agoda Reviews (5)
Booking.com Reviews (24)

6.5

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Good
based on 5 reviews
  • Cleanliness 6.8
  • Facilities 9.0
  • Location 7.2
  • Room comfort and quality 5.3
  • Service 6.0
  • Value for money 6.8
Very good
based on 1 reviews
  • Cleanliness 8.0
  • Location 8.0
  • Room comfort and quality 8.0
  • Service 6.0
  • Value for money 6.0
Good
based on 2 reviews
  • Cleanliness 7.0
  • Facilities 8.0
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 6.0
  • Value for money 8.0
Review score
based on 1 reviews
  • Cleanliness 2.0
  • Location 2.0
  • Room comfort and quality 2.0
  • Service 2.0
  • Value for money 2.0
Exceptional
based on 1 reviews
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 10.0
  • Service 10.0
  • Value for money 10.0
Provided by verified guests of Agoda
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Review language
  • English
  • 繁體中文 (台灣)

Room type
  • 2 Bedroom Pool Villa
  • Pavilion Beach Front Pool Residence

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9.6
MD from Bangladesh
Family with young children
Pavilion Beach Front Pool Residence
Stayed 3 nights in September 2016
Peace of mind😀”
We really enjoy a lot, all staff are very good , we will come again.
Reviewed September 23, 2016
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2.3
Wing from Hong Kong
Family with teens
Pavilion Beach Front Pool Residence
Stayed 3 nights in September 2015
the worst villa in samui that i have ever visited!”
walk out from the villa was a beautiful beach, walk a few minute to the market which is very convenient
I have stayed many hotel villas in samui in the past and was very disappointed and feel sorry to tell other travellers that don't choose pavillion samui hotel for your stay. The reasons are as below: Overall poor management in reception and operation -The first day i arrive i requested both things: in villa cooking service by hotel chief and inflate swimming wings for us. Being a hotel serviced apartment, rare that did not provide in villa cooking service since other pool villas in phuket and samui always have that service but finally reception offered $ 2000 bahts for 3 hours in villa cooking service for us. Reception sent the chief from patio restaurant and we felt that the chief knew nothing about the details of in villa cooking service and impolite attitude. This issue made us see the weakness of communication on reception and the chief. Reception should provide full instruction to the chief and no need us to explain once again our need. secondly, forget to inflate the swimming wings for us. We have to call again to request our service. 2) We request reception to arrange car pick up service to airport at 4pm on the last day in sammui. We checked out from the hotel around 1:00 pm and paid full amount of the car pick up service. Finally, when we were back to the hotel and waited for the pick up service, they forget to arrange car pick up service for us. The above incidents should not occurred to a four star hotel since we see that very poor hotel management skills and did not put customer needs as priority. If i paid in cheap price for a hotel room, i may have tolerant to accept the below four star hotel service. I went back to my country for a few days and i don't find any email for apologize any inconvenient clause to us. Therefore, i think i should share my opinions with other tavellors. Beautiful pool villa without responsible hotel management service would not make a hotel success.
Reviewed September 27, 2015
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4.7
Steve from Hong Kong
Family with young children
Pavilion Beach Front Pool Residence
Stayed 5 nights in September 2015
Bad Service compare with my previous visit ”
Location
I have visited Koh Samui for 4 times within 2 years. This time I was staying in room which are the most expensive room in this hotel. First of all, the impression when I checkin was very bad, one of the front office staff was very rude (she spoke mandarin and wearing a black eye glass). The in room service also very bad, I have spend over 20000 THB for room service in 5 days, every time a guy with black shirt was very rude. Let me give 2 example 1. When he serve me lunch in my private pool side, I ask him to give me 3 more sets of bowl and spoon. He answer me impolitely and said "I already ask you how many persons, why don't you answer me accurately!". This was really bad experience to me. 2. When he serve me dinner at night time, location was also my private pool side. I signed the receipt with my Printed Name and Signature. After that he was very rude and said : "You have to write your room number! I have already said 2 times! Ahh!" The impression of this hotel was really bad compare with my previous visit to this room. Also the English level of all the staff in security, room service and housekeeping was really bad. However, the only value retain in this Hotel was one of the staff that I met twice before, she stationed in Patio during my visit. She is very passionate and nice, and understand what a customer need. She was stationed at front desk when I visit pavilion the first time in 2013. The old team was professional and makes me a return customer. However the staff level becomes very bad now and I think I won't consider this hotel as my first priority next time I visit Koh Samui. I believe for such pricing, I deserve better service. To conclude, bad experience.
Reviewed September 22, 2015
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10.0
chih from Taiwan
Group
Pavilion Beach Front Pool Residence
Stayed 1 night in December 2015
很棒”
good
Reviewed February 17, 2017
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7.0
Sammi from Taiwan
Couple
2 Bedroom Pool Villa
Stayed 4 nights in September 2015
地點挺好的一間飯店”
有私人海灘, 離Lamai大街近, 鬧中取靜的飯店
此次入住two bedroom pavilion pool villa. 房間很大很舒適, villa內的pool雖然不大但是挺好的. 飯店泳池不大且沒有提供beach towel. beach towel都備在房間內有點不是很方便. 唯一美中不足的地方應該是早餐的選擇不多!
Reviewed September 30, 2015
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