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Pavilion
Pavilion
Pavilion
Pavilion
Pavilion
Pavilion
Pavilion

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9.1

Exceptional

1,882 reviews

1,882 reviews

Breakfast41
Swimming Pool22
Housekeeping17

The gardens continue in the back which is even more quiet and peaceful.

Eva
- May 8, 2022
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Wat Botum

210 m

Spa Bliss

210 m

Lotus Silk

250 m

Cambodian Cooking Class

260 m

D's Books Shop

270 m

Popular landmarks
Independence Monument

340 m

Silver Pagoda

460 m

Royal Palace

570 m

National Museum

730 m

Sisowath Quay

1.3 km

Closest landmarks
Embassy of North Korea

220 m

Embassy of Singapore

250 m

Freebird Bar & Grill

260 m

Kantha Bopha Hospital

300 m

Embassy of Indonesia

300 m

Pavilion

No 227, Street 19, Sangkat Chakto Mukh, Phnom Penh, Cambodia, 12200 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Sangkat Chakto Mukh, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Tuol Sleng Genocide Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, fitness center and indoor pool on-site.

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Highlights

Sparkling clean

Inside city center

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Announcements by hotel (1)
Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Front desk [24-hour]

Airport transfer

Airport transfer

Bicycle rental

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Phnom Penh every 10 minutes on Agoda.com
Value for money9.0
Location rating9.2
Nearest airportPhnom Penh International Airport (PNH) - Cambodia
Distance to airport9.3 km

Rooms available at Pavilion

Excellent
Room comfort & quality

8.9

Studio
...
  • Room size: 55 m²/592 ft²
  • Non-smoking
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Private Pool Room
...
  • Room size: 20 m²/215 ft²
  • Pool view
  • 1 double bed
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Superior Double Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Twin Room
...
  • Room size: 15 m²/161 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Pool view
  • 1 double bed
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Suite
...
  • Room size: 90 m²/969 ft²
  • Non-smoking
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Double Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Jacuzzi Guestroom
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Private Jacuzzi Bungalow
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Bungalow (Jacuzzi, water not heated, Adult Only)
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pavilion?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pavilion?

Pavilion is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 22 KHR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Pavilion has a car park on site, as well as additional parking nearby if the first car park is full. If you're looking for an easy way to get around Phnom Penh with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Pavilion?

Wake up to a great continental breakfast at Pavilion.

What are my dining options at Pavilion?

Dishes are served in a la carte during opening hours.

What is the smoking policy at Pavilion?

Pavilion does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Pavilion?

Restaurants including The Vegetarian, Quitapenas and Public House are popular in Pavilion’s neighborhood which is known as Sangkat Chakto Mukh.

What popular shopping places are close to Pavilion?

Shopping options in Pavilion’s Sangkat Chakto Mukh neighborhood include Lotus Silk, Phka Kn'jay Fashion Boutique and Hong Kong Center.

What are popular attractions near Pavilion?

Pavilion’s location in the Sangkat Chakto Mukh neighborhood makes it close to famous attractions including Independence Monument, Statue of King Father Norodom Sihanouk and Cambodia-Vietnam Friendship Monument.

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Explore the neighborhood

What people love about Pavilion

  • 10

    Exceptional

    "The gardens continue in the back which is even more quiet and peaceful."

    Eva

    |

    May 8, 2022

  • 10

    Exceptional
    Breakfast

    "Very good value for money, nice breakfast, and excellent staff."

    Eva

    |

    May 8, 2022

  • 9.2

    Exceptional
    Location

    "Had a good time exploring the streets and popular tourist spots as the hotel was centrally located."

    Umaiyal

    |

    May 5, 2022

Property ranking|Compared to 613 Phnom Penh properties
See all rankings
Value for money score
9/10
Location score
9.2/10
Cleanliness score
9.2/10
Room comfort score
8.9/10
Better than
98
%
of Phnom Penh properties
Better than
98
%
of Phnom Penh properties
Better than
97
%
of Phnom Penh properties
Better than
97
%
of Phnom Penh properties
Overall rating:

9.1

Exceptional
1,882 reviews
Cleanliness
9.2
Facilities
8.9
Location
9.2
Read all reviews >
What travelers say they love:
As in the pictures, this place has fantastic garden pool.
Aki from Japan
Business traveler
More about Pavilion

More about Pavilion

Pavilion

Wake up in the heart of Phnom Penh and get the most of your urban escape with a comfortable stay at Pavilion. This hotel is the perfect spot from which to explore amazing attractions.
The superior services and facilities offered at Pavilion will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Phnom Penh can be assisted with the car hire services available here.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Pavilion.
In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Pavilion. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Pavilion offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a coffee or tea maker, bottled water and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Pavilion, where breakfast is provided free of charge. Once there, be sure to check out bar for some in-house nighttime fun.
Pavilion promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage and spa. The many offerings at Pavilion ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Pavilion gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the library. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

With its convenient location, the hotel offers easy access to all Phnom Penh has to offer. You're sure to want to visit Royal Palace located 560 m away, among the most sought-after photographs for anyone visiting Phnom Penh. Your journey through Phnom Penh can be completed with a short shopping stop at Central Market located 2.2 km away.


Reasons to stay here

Verified reviews score this hotel higher than 97% of accommodations in the city on value for money.
This hotel's facilities score higher than 97% of accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Swimming Pool

45 mentions

Breakfast

42 mentions

Food & Dining

10 mentions

Housekeeping

8 mentions

Languages spoken

  • English
  • Khmer

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

Access

  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [nearby]
  • Car park [on-site]
  • Rental car

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Desk
  • Fan
  • Free bottled water
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • Mini bar
  • Mosquito net
  • Non-smoking
  • Shower
  • Telephone
  • TV
  • Wake-up service
  • Wi-Fi [free]
Location
No 227, Street 19, Sangkat Chakto Mukh, Phnom Penh, Cambodia, 12200
Exceptional
Location

9.2

Airports

  • Phnom Penh International Airport (PNH) - Cambodia
    9.3 km 54 min drive
  • Rach Gia Airport (VKG) - Vietnam
    179.2 km

Public transportation

  • Capitol Bus Station
    1.3 km
  • GST Bus Station
    1.5 km

Hospital or clinic

  • Kantha Bopha Hospital
    300 m

Shopping

  • Central Market
    2.3 km

Convenience store

  • Smile Mini Mart
    770 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Independence Monument
    340 m
  • Silver Pagoda
    460 m
  • Royal Palace
    570 m
  • National Museum
    730 m
  • Sisowath Quay
    1.3 km
  • Tuol Sleng Genocide Museum
    1.7 km
  • Wat Phnom
    2.0 km
  • Central Market
    2.3 km
  • Russian Market
    2.6 km
  • Choeung Ek Genocidal Center
    8.8 km

Nearby landmarks

  • Wat Botum
    210 m
  • Spa Bliss
    210 m
  • Embassy of North Korea
    220 m
  • Embassy of Singapore
    250 m
  • Lotus Silk
    250 m
  • Freebird Bar & Grill
    260 m
  • Cambodian Cooking Class
    260 m
  • D's Books Shop
    270 m
  • Statue of King Father Norodom Sihanouk
    270 m
  • Neak Banh Tuek Park
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 17 year(s).

Others
  • The minimum age required to stay at this property is 16 years.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until22:00

Getting around

  • Airport transfer fee22 KHR
  • Travel time to airport (minutes)30

The property

  • Number of bars/lounges2
  • Number of floors2
  • Number of rooms 36
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Pavilion from real guests

Provided by verified guests of Agoda
9.0
/
10
Exceptional
Cleanliness9.2
Facilities8.9
Location9.2
Room comfort and quality8.9
Service9.2
Value for money9.0
High score for Phnom Penh
Rating
9+ Exceptional (282)
8-9 Excellent (56)
7-8 Very Good (45)
6-7 Good (3)
<6 Below Expectation (22)
Time of the year
Mar - May (85)
Jun - Aug (99)
Sep - Nov (108)
Dec - Feb (116)
All guests (807)
All room types
All languages

Show reviews that mention 

Showing 408 verified guest comments
12345
10.0
Exceptional
Benjamin from Vietnam
Couple
Superior Double Room
Stayed 2 nights in November 2019

One of the best hotels I've ever stayed at”

An atmospheric elegant hotel consisting of a cluster of old former private residences near the palace. The hotel is very well managed and stands out for the cozy architecture and landscaping which gives it a very refreshing and peaceful "oasis in the city" kind of vibe. It even has not one but two pools which somehow works very well despite the relatively small footprint of the property. Pavilion served us particularly well as we decided to spend most of the time in the hotel relaxing since Phnom Penh itself does not really have a lot to offer. I usually find something to complain about but everything here lived up to my expectations, and with that considered it's a very reasonable price. I would love to try some more of Maads' properties across Cambodia. Okay fine - one complaint: the spa is almost always fully booked well in advance. Would love if they could hire additional staff to accommodate appointments on less than 24 hours notice.

Reviewed November 29, 2019

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Dear Benjamin, Now this is a very very kind review! Thank you especially for the kind words about our hotel! Sorry about the SPA. Indeed, one of our team member got an accident and we were shot of staff, before we find a replacement, sorry. We hope you still find your stay with us relaxing. We look forward to welcome you again, Cheers, Nassiba

Responded December 13, 2019
Pavilion
9.6
Exceptional
Stephan from Switzerland
Solo traveler
Superior Double Room
Stayed 4 nights in August 2018

An oasis in the hustle and bustle of Phnom Penh”

The Pavilion is a hotel in the center of Phnom Penh in walking distance to the Royal Palace and the National Museum. There are 4 colonial style buildings that formarly have been private homes - one of them to the Queen of Cambodia. There are 2 swimming pools in two courtyards: one in the sunshine and one in the shadow of palm trees. They can be used 24 hours a day and I just loved to swim at midnight when it feels like swimming in your private pool in your private gardens. The staff at The Pavilion is very friendly and professional. The food at the restaurant is tasty and the breakfast is awesome. You can order what ever is on the menue as often as you like. I stayed in room 21 - a small house in its own garden. This was a very special experience because this bungalow has almost no walls but big windows from the ceiling to the floor, which gives you the impression of living outside - with the advantage of a well functioning AC of course. I loved it and I can highly recommend it.

Reviewed September 02, 2018

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Dear Stephan, Thank you for taking the time to review us so kindly! A nice reward for all our team! Cheers, Nassiba

Responded September 11, 2018
Pavilion
10.0
Exceptional
Helen from United Kingdom
Group
Twin Room
Stayed 5 nights in January 2020

Special ”

This is a really special hotel . A true oasis in the heart of town All the sightseeing attractions are but a short Tuk Tuk journey away. The hotel was built in the 1920s and still has that old world vibe. The wonderful young staff are so friendly and cheerful from the management to the cleaning staff could not fault it at all. We ate in the hotel nearly the whole time as the food was delicious and good value., and frankly the beautiful setting of the restraunt in a pavilion by the pool was hard to leave, especially after a cocktail hour of four to six! Two cocktails for the price of one! Mature exotic gardens surrounding the hotel . Large stone buddha, koi carp and terrapins in the pond . There's even a tiny hedgehog house with white hedgehogs that come out in the evening! All make for a magical and memorablel stay in Phnom Penh.

Reviewed January 14, 2020

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Dear Helen, Many thanks! This is very kind. The team and myself were very happy to have you here with us. We look forward to welcome you again! Cheers. Nassiba

Responded January 15, 2020
Pavilion
8.7
Excellent
Samuel from Singapore
Couple
Double Room
Stayed 3 nights in October 2015

Excellent stay!”

General environment, staff, breakfast

Our stay at the pavilion hotel was lovely, the place was beautiful, in the middle of the city within walking distance to most of the sights! It was like stepping into an oasis, away from the hustle and bustle that Phnom Penh had to offer. The staff were amazing, helpful and they always wore a smile when you saw them. Breakfast was good too, with a wide array of choices to pick from. Perhaps the only problem I have was that the doors weren't very well oiled, or maintained. We had problems opening the door to the bathroom and closing it as it was pretty rusty. Other than that, I fully enjoyed my stay and I'd recommend my friends and family to book the pavilion whenever they're in Phnom Penh.

Reviewed October 06, 2015

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Dear Samuel, thank you for your review. Sorry about the door noise. Now, we regularly fix them for noise by putting felt and lubrication. Cheers, Nassiba

Responded May 10, 2017
Pavilion
10.0
Exceptional
cameron from Australia
Couple
Jacuzzi Guestroom
Stayed 3 nights in July 2019

Outstanding”

We had previously stayed at Pavilion around seven years ago and it had evoked the most wonderful of memories. Often revisiting a location can be disappointing- this could not be any further from the truth. Their accomodation options have expanded since then but the boutique character & feel, quality of accom, impeccable service, food and location cannot be beaten. This time we stayed in a garden Jacuzzi room which was an oasis in an oasis. I can’t recommend this hotel enough. An absolute must if you find yourself in Phnom Penh. Thank you!

Reviewed July 22, 2019

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Dear Cameron, This is very kind of you, many thanks for your support! Looking forward to seeing you again soon with us. Cheers, Nassiba

Responded July 24, 2019
Pavilion
8.8
Excellent
Stephane from France
Couple
Deluxe Double Room
Stayed 3 nights in September 2016

Charm and privacy”

The Pavilion, while centrally located next to the Royal Palace, offers a unique experience combining charming historical buildings, which are tastefully decorated, a magical pool "covered" by mature trees, a friendly and committed service team, and overall a very intimate and ultimately relaxing ambiance, which is most welcome after spending the day in Phnom Penh... I cannot think of any Southeast Asian cities offering a comparable experience. Kudos to the Pavilion Team.

Reviewed September 28, 2016

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Dear Stephane, many thanks for this kind review! I am glad you liked our ultimately relaxing ambiance! Hoping this is not you last trip to our beloved city. Cheers, Nassiba

Responded May 08, 2017
Pavilion
10.0
Exceptional
Crystal from United States
Couple
Superior Double Room
Stayed 5 nights in November 2019

Oasis in a busy city”

This was our first stop on our 3 week Cambodian honeymoon. After a very long travel day and arriving just in time for Independence Day and the Water Festival it was such a wonderful oasis away from the very busy city. The staff was so helpful and friendly, the morning breakfast was delicious and the rooms were so gorgeous. We have to travel back through Phnom Penh on our way home and have already booked again at the Pavilion.

Reviewed November 17, 2019

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Dear Crystal, thank you so much for your kind review. We are happy you liked your stay with us. We look forward to welcome you again. Nassiba

Responded November 17, 2019
Pavilion
9.3
Exceptional
Tetsuko from Japan
Solo traveler
Double Room
Stayed 2 nights in August 2015

Love to stay there again”

Resort in the town, Good food/breakfast, massage

The hotel was great... it was an oasis in Phnom Penh. Walk distance from Royal Palace and National Museum. My plan included breakfast and a massage. The room was roomy with a shower booth and cute amenities.... also welcome fruits was included... in the classy European style atmosphere. Also the staff was so nice especially the staff at the entrance. They helped me a lot to get a ride (tuktuk or taxi). I would definitely come back to the hotel at my next visit to Phnom Penh... as long as they keep their facilities and service at this cost.

Reviewed October 25, 2015

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Dear Tetsuko, thank you very much for your comprehensive review. We look forward to welcome you again! Nassiba

Responded May 10, 2017
Pavilion
10.0
Exceptional
Robert from Australia
Couple
Suite
Stayed 4 nights in December 2017

Exceptional”

We had a wonderful stay at Pavilion Hotel in Phnom Penh in a spacious room. Everything was very well presented and clean, the staff were super friendly and helpful, particularly the gorgeous Dey and Veronica who both went out of their way to help plan our stay. . The location is good and quiet. We would definitely stay here again.

Reviewed December 24, 2017

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Dear Robert,Thank you so much for your nice words about our team! The most precious element of the Pavilion. Come again. Nassiba

Responded December 24, 2017
Pavilion
9.6
Exceptional
Steven from United States
Solo traveler
Double Room
Stayed 4 nights in November 2016

Joie de vivre: Pavilion Hotel”

How much did I like The Pavilion? Sitting in the garden outside my room, in the gentle sunlight, listening to the exotic bird sounds was just one of the great pleasures. Not to mention exhilarating swims in the lovely pools, and sumptuous breakfast on the shaded patio. I felt utter delight. Just a short walk from the hotel are the Royal Palace, National Museum of Cambodia, and across the street is Wat Botum, an awe-inspiring temple. The kind and helpful hotel staff arranged adventures for me – such as hiking to the summit of Phnom Chisor to discover stunning views of the countryside, and then back to the hotel for dinner under palm trees. My stay at the Pavilion was unforgettable - surely one of the most enchanting hotels in the world.

Reviewed January 05, 2017

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Dear Steven, I am so delighted to read your review and to know that you had unforgettable stay with us. Thank you so much!!! Hope you come again to stay with us! Nassiba

Responded May 03, 2017
Pavilion
10.0
Exceptional
Linda from United Kingdom
Couple
Superior Double Room
Stayed 6 nights in August 2015

Lovely hotel ... Perfect for our trip to Cambodia”

The best things about this hotel was the location, the size and cleanliness of the room and the staff.

My husband and I stayed in the Pavilion Hotel for 6 wonderful days. The bedroom was large and clean. The breakfasts were great. The time spent around the pool was extremely relaxing and the staff were always very friendly. The free massage was a lovely thought too! I highly recommend this hotel to anyone visiting Phnom Penh.

Reviewed August 23, 2015

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Dear Linda, this is a really kind review!! Thank you so much for taking time for us! Cheers, Nassiba

Responded May 10, 2017
Pavilion
10.0
Exceptional
henry from Canada
Solo traveler
Double Room
Stayed 1 night in March 2019

Fantastic stay”

I cannot say enough good things about this hotel. On the outside it looks almost invisible but want to get in it’s beautiful old French colonial approach to swimming pools the rooms are fantastic the massages are the best I’ve ever had in over 30 years the food is good the drinks are good. But what makes it most of all are the people who are unbelievably friendly helpful and professional I especially like to single out and thank Ing Sira (Guest relations officer) who, after I had some problems, exhibited initiative and inventiveness in solving all of them quickly professionally to make my stay memorable. He went truly out of his way. A fantastic example of what it means to have excellent customer service. I’m even thinking about making a trip back to Phnom Penh especially just for this hotel and this service

Reviewed March 31, 2019

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Dear Hnry, this is really kind of you! Very much appreciated. I will share your review with Sira. Hoping to seeing you soon! Cheers, Nassiba

Responded April 01, 2019
Pavilion
10.0
Exceptional
Alex from United Kingdom
Couple
Double Room
Stayed 1 night in July 2018

The best hotel in Phnom Penh”

I have been to Phnom Penh three times now and this is by far the best hotel I have stayed in. They offer you a free 25 minute massage on arrival, as well as a free river cruise running twice every evening. They also have a great breakfast menu. You can order as many dishes as you like, all included in the room price. They have two pools, beautiful communal areas and a great location in the centre of the city. The staff have all been friendly and extremely helpful. This hotel is a 10/10 in every aspect, I couldn't recommend it more highly!

Reviewed August 01, 2018

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Dear Alex,this is really kind! We'll read your review at our next team meeting.Cheers, Nassiba

Responded August 02, 2018
Pavilion
10.0
Exceptional
John from Australia
Couple
Private Pool Room
Stayed 4 nights in December 2015

The Pavilion Hotel”

location, pool, staff

This was our second stay at The Pavilion Hotel and 3rd trip to Phnom Penh. The location is great ad close to all major sight seeing attraction and easy access to shopping. The hotel restaurant is really good, so much so that we ate by the pool 3 times during our stay, which is very unusual for us.

Reviewed January 10, 2016

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Dear John, thanks a lot for keeping returning with us! We are really thankful for your loyalty for our little place :). Cheers, Nassiba

Responded May 10, 2017
Pavilion
8.8
Excellent
Jane from United States
Family with teens
Private Pool Room
Stayed 3 nights in January 2017

Resort like retreat in Phnom Penh”

The hotel has two pools and lovely grounds. My room was huge, with a private garden in back, and my son's room had a small private pool. Both rooms and the hotel were decorated with many Khmer or colonial artifacts. WiFi is free and fast. There were adequate choices for breakfast and the restaurant by the pool offered some well prepared choices. Overall the vibe was staying in a late 19th century hotel with modern conveniences. Staff was helpful and understood English adequately. Sometimes they seemed overwhelmed by the number of people checking in and out. Location was a bit out of center, but tuk tuks were readily available and cheap. The hotel could use a bit of refurbishing, as evident by the signs indicating repairs were in progress. Overall, a relaxing and aesthetically satisfying place to stay in sometimes chaotic Phnom Penh.

Reviewed February 03, 2017

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Dear Jane , many thanks indeed for your great feedback. We very much look forward to welcoming you back to Pavilion in the future. Nassiba

Responded May 02, 2017
Pavilion
9.2
Exceptional
Malindi from Australia
Group
Superior Double Room
Stayed 5 nights in June 2018

Brilliant service, boutique hospitality”

Beautiful colonial rooms, fabulous breakfast, wonderful pools and a good location close to many Phnom Penh sites, attractions and eateries. A special thanks to Sira for sorting us out when I mucked up our travel plans and our group arrived a day early!! :) *sheepish grin* It's the warm hospitality and staff that make this a special place to stay. Thanks too to Dee for the lovely conversations and trip / tour suggestions. On our next time through Phnom Penh, we'll definitely be back.

Reviewed June 12, 2018

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Dear Malindi, Thank you so much for your kind words for Dy and Sira! Hope you will be back with us soon. Cheers, Nassiba

Responded June 13, 2018
Pavilion
8.4
Excellent
Bridget from United States
Solo traveler
Private Pool Room
Stayed 2 nights in April 2018

Hidden Gem in Phnom Penh”

Living in Phnom Penh, means that you want a relaxing, quiet place to hide away at. The Pavilion was a refreshing getaway hidden in Phnom Penh. Beautiful facilities, friendly staff, and reasonable price. I'll be coming back here again in the future.

Reviewed April 26, 2018

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Dear Bridget, thank you very much for your support! We look forward to welcome you again. Nassiba

Responded April 27, 2018
Pavilion
10.0
Exceptional
Alvaro from Panama
Couple
Double Room
Stayed 2 nights in December 2017

Majestic surprise in Phonm Penh!”

I was completely surprised to see what a beauty this boutique hotel really was! The pictures in the webpage do not show the magnificence. The staff was super friendly, the hotel was beautiful in its common areas, although our room was not that spectacular, and the location could not be better! I could feel myself falling into a relaxing state just by walking through the halls and in front of both of its gorgeous and calm pools! If I ever visit Phnom Penh again, without a doubt I will stay again in this gem of a hotel!

Reviewed December 10, 2017

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Dear Alvaro, Thank you so much for this very comprehensive review and kind support! Very appreciated. Cheers, Nassiba

Responded December 12, 2017
Pavilion
9.6
Exceptional
Michael from Myanmar
Couple
Twin Room
Stayed 3 nights in January 2018

Very charming, tasteful, elegant and with highly personalised service in beautiful old villa”

In a quiet neighbourhood of low rise houses, set in a tropical lush garden, four old villas have been linked together, creating a unique, charming and elegant place where the guests feel at home immediately . 2 beautiful pools with small bars, an outdoor restaurant, spa. It's a perfect place to have as a base when exploring the city. Good location. easy to move around by tuk-tuk. Very helpful staff to help you arrange your program. Thank you Veronica for all your good advice and hidden gems! Gratzie!! We will return next time in Phnom Penh!!

Reviewed January 22, 2018

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Dear Michael, Many thanks for this very kind review! I am so glad you liked our two main pools. Please note that we have four other ones that are private to some of our rooms. Indeed, Veronica's advises are the best to explore Phnom Penh! We look forward to welcome you again! Cheers, Nassiba

Responded January 26, 2018
Pavilion
9.6
Exceptional
Nguyen from Vietnam
Solo traveler
Double Room
Stayed 1 night in August 2016

I have found a heaven in PhnomPenh”

I stayed at the Pavilion for 3 nights and did not go out for a second as everything was beyond perfect here (according to my standards). My trip was a retreat for myself after a long tiring project so I wanted to just stay in and enjoy. The Pavilion did give me that. The hotel room was soooo beautiful and clean and lovely. I was offered a room by the back pool (I will need to mention this later as they have 2 swimming pools!!!) for the first night and another beauuuutiful isolated room for the second and third night which was a delight for the whole trip. Staffs were extremely helpful and always smile and made me feel like home. The foods at the restaurant were perfect for my taste and you know what, I did not eat anything out!!! My three meals a day were totally served at this place and I was so happy for what I was served. Talking about the pools. They were very clean, nice and cool and beautiful. I had great time swimming and relaxing by the pools as there were some nice beds by the pools too. Everything was perfect for my holiday and thank you so much The Pavilion for making my first trip to Cambodia so special.

Reviewed January 24, 2017

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Dear Nguyen, thank you so much for your great review. We are delighted that you enjoyed your stay with us! All of us look forward to welcome you again at the Pavilion. Nassiba

Responded May 02, 2017
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