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Pearl View Hotel
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7.1 Very good location
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7.1Location
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From 1428 reviewsSee what guests said
6.4
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Hot tub

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Room choices
Superior
...
  • City view
  • 34 m²/366 ft²
  • 2 single beds
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Executive Suite
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  • City view
  • 41.92 m²/451 ft²
  • 1 queen bed
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Standard King Bed with Window
...
  • City view
  • 24 m²/258 ft²
  • 1 king bed
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Fajar Superior
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  • No view
  • 30 m²/323 ft²
  • 2 single beds or 1 double b...
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Superior - Ramadhan Special
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  • City view
  • 30 m²/323 ft²
  • 2 single beds or 1 super ki...
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Fajar Deluxe
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  • No view
  • 30 m²/323 ft²
  • 2 single beds or 1 double b...
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Deluxe
...
  • City view
  • 30 m²/323 ft²
  • 1 double bed
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Deluxe - Special
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  • City view
  • 22 m²/237 ft²
  • 2 single beds or 1 super ki...
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Superior - Room Only
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  • Street view
  • 34 m²/366 ft²
  • 1 double bed
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Standard With Breakfast
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  • Bathtub
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Verified guest reviews

Agoda Reviews (1428)
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Cleanliness6.3
Facilities5.8
Location7.1
Room comfort and quality6.3
Service6.2
Value for money6.3
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Showing 1165 verified guest comments
12345
6.8
NikNazaruddin from Malaysia
Business traveler
Fajar Superior
Stayed 1 night in January 2018
Staff are rude
I went to Pearl View for business meeting. The hotel is good but staff are very rude. Two tines during the meeting in their restaurant the staff came and issue the receipt without us asking... we actually intent to order more but no appetite Food are not nice I ordered room service, cannot charge to the room I requested to over stay until 5pm and willing to pay half day, but the staff called me 5 times to confirm when i’m going to check out.. very annoying
Reviewed January 15, 2018
HI, Thank you for your staying and sorry for your unhappy about our service, We will look on this issue more. We will refer to management for review our extend staying policy and procedure so as to reduce such unhappy matter again. Thank you for your support and comments, we will try our best to do more better.
Responded January 16, 2018
Pearl View Hotel
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8.4
Leanne from Malaysia
Couple
Standard King Bed with Window
Stayed 1 night in December 2017
Good location
Nearby has many nice food. There was a chunk of hair on the new towel (I think is just bad luck). We have to walk like a maze from the lobby to get to the room as it is at another shop lot.
Reviewed January 04, 2018
Hi, Thank you for your staying at our hotel. Sorry for your unhappy experience. We will inform our Housekeeping department to look on this issue more in future. We are looking forward to see you again in near future.
Responded January 05, 2018
Pearl View Hotel
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2.4
Ngeoh from Malaysia
Business traveler
Standard King Bed with Window
Stayed 2 nights in December 2017
Never care for customers safety
I check in New Wing 6th floor n pack my car at 5th floor . On 22nd Dec. same night i complain that 5th floor outside the lift hall there was no light at the same night and second night many time till I check out 24th Dec . 11.00am. Still no light and no staff return the answer ! I can show many photo related to my complaints
Reviewed December 25, 2017
HI, Thank you for your staying and sorry for your unhappy. Regarding our Level 5 Car park at our standard Wing, Our Maintenance department fixed the problem on 24 later afternoon. We knew that our follow is very slower. We will look on this issue again and try our best to avoid this kind of matter happen again in future. Once again, sorry for your inconvenience is caused.
Responded December 29, 2017
Pearl View Hotel
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5.2
Yew from Malaysia
Business traveler
Standard King Bed with Window
Stayed 13 nights in December 2017
have to improve
This hotel about RM150 a night for standard room, others about RM170 in same area, a lots more better like:- - room old and less toiletry - breakfast no good - hotel staff miscommunication - equipment in the gym lack of maintenance
Reviewed December 20, 2017
HI, Thank you for your valuable comments, Our Hotel Management will review your comments and follow up all the advice in near future. Understood the room size and location distance between standard room and superior room. Hotel Management will try to do some adjustment on online booking in future. At last, we will look on more training for our front line staff so as to improve the communication with our guest in near future. Hope we can see you again at our hotel
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Pearl View Hotel
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7.2
JOSEPHINE from Malaysia
Family with teens
Standard King Bed with Window
Stayed 1 night in December 2017
Air-cond & Tap needs maintenance
The air-cond in the room was faulty. The temperature & fan speed cannot be adjusted. Hence, it was too cold. Switching the air-cond off led to a hot & stuffy room. The tap in the toilet was faulty as water was still dripping after turning it off. Otherwise, overall it was ok based on the pricing paid.
Reviewed December 19, 2017
Hi, thank you for your staying, sorry to hear that you have a bad experience during your staying. Regarding the room condition, we will follow up with our Maintenance in near future. Thank you for your sincere comments and hope we can see you again.
Responded December 21, 2017
Pearl View Hotel
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7.6
noor from Malaysia
Business traveler
Standard King Bed with Window
Stayed 1 night in August 2017
Rooms are too far away from reception
Ok but rooms too far
Reviewed December 19, 2017
Hi, thank you for your staying, Understood the standard room is located at far away block of Hotel.Hotel Management will keep your advice and do some improvement in near future. Hope we still have chance to serve you in near future.
Responded December 21, 2017
Pearl View Hotel
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2.0
sunil from India
Business traveler
Standard King Bed with Window
Stayed 2 nights in September 2017
Very bad service and iliterate front desk staff.
I am staying in Malaysia since 17yrs and a tax resident but front desk refuse to look at any of my document and charge me RM10 extra because this applies to all foreign travelers. But this rule does not apply to those who are resident here. Bloody arrogant and illiterate never bother to check their facts...
Reviewed December 18, 2017
HI, Thank you for your staying at our hotel, Sorry to hear that our front line staff not up to your expected services standard. Hotel Management will arrange more training for the front line staff in near future. Regarding the Tourism Tax, hotel will exclusive for all valid Malaysia IC holder and present the IC upon check in. We will looking on your case and will contact you late. Once again, sorry for your inconvenience is caused
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Pearl View Hotel
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6.8
CHOO from Malaysia
Business traveler
Fajar Deluxe
Stayed 4 nights in December 2017
Good Location
Very easy to look for food on near by hotel
Reviewed December 17, 2017
Hi, thank you for your staying, we looking forward to see you again
Responded December 21, 2017
Pearl View Hotel
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4.4
simon from Malaysia
Business traveler
Superior
Stayed 1 night in December 2017
Need improvement
For the price I paid. I think I deserve better service. Requested for an ashtray for my colleague, it never came. I went down and staffs are playing mobile games. Biggest upset is I booked room with breakfast but agoda transfered me to booking for room without breakfast and charge me so expensive. I feel that I've been had. This is the last time I am using agoda or recommend to anyone.
Reviewed December 14, 2017
HI, Thank you for your sincere comments, We will follow up the staff problem with our Front line Department head in near future. The price of our Breakfast will review with our F&B department. Once again sorry for your any inconvenience during your staying.
Responded December 21, 2017
Pearl View Hotel
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3.2
Shamina from Malaysia
Solo traveler
Standard King Bed with Window
Stayed 1 night in December 2017
did not live up to my expectations
1. rooms were far away from the lobby. 2. There was a delay about 1 hour just to get my room- however i appreciated one of the staff who tried his best to get me a room asap, but it meant me having to walk much further than the original room which was reserved for me.
Reviewed December 08, 2017
hi, Thank you for your staying at our hotel. Sorry to hear that our standard room make more trouble to you. Hotel Management already noted that issue and we already taken out all the standard room sell on all online booking system. Hope we can see you again at our hotel.
Responded December 21, 2017
Pearl View Hotel
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