Mixed”

This is our second time in Singapore and have used The Peninsular Excelsior as a stop over to the UK on both occasions. On this occasion, our first two nights were lovely and quiet, as requested. However, the third night, with the need to rise at 5 the next morning, the family next door allowed their children to run up and down the passage between 9:30 and 11 pm! They apologised when I put my head out the door at ten but allowed it to continue. Also, we booked the night before so we could sleep when we arrived on a 6am flight but though the room was supposed to be an upgrade, we froze until we had the airconditioning fixed and also had to have the safe fixed, so our sleep catch up was rather shortened. The breakfast wasn't as good with cold tea and coffee each morning. Also, they don't provide soy milk anymore.

Excellent staff! ”

Check in and check out is fast.The staff are all nice---very friendly & helpful.They always make sure to attend to your needs. Location wise---this is the best place for travelers to stay because of its accessibility to almost everything.

Amazing views, great location, excellent staff in Sky Lounge”

Hotel is located right in the heart of Singapore, just a 10 minute stroll from the amazing Marina. Upgraded to the Premier Club rooms and the views across the whole of Singapore and the Marina were spectacular. The staff in the Premier Sky Lounge were amazing and couldn’t do enough to help us and enhance our stay. 2 pools at the hotel, excellent choice of breakfast options. 3rd time of staying here and would definitely stay again and recommend.

Lost my thing!”

I have good experience so far to stay in this hotel if i am going to Singapore but I don't know what happened and i lost my sinus cleaner in bathroom. Such as big disappointed from management and just say sorry without compensation.

it can be more clean”

so sad that the room was so dusty

Business Hotel”

Location: Very good Rooms: Small, clean, TV programs lousy,bathroom average Facilities: Swimming Pool and Fitnessroom ok Breakfast: Very bad, cold food, every day same buffet - not to recomend Facit: Not to recommend for business people, too expensive for what you get

Great hotel with a phenomenal view from Sky Lounge”

The location is fantastic, just two mins walk from City Hall metro station. Close to all those travel attractions. Breakfast was mediocre, maybe because I was here one hour before breakfast was closed. The breakfast had both Asian and western choices, but both of them had a limited amount of choice. The facility in this hotel was pretty old, even after their renovation less than one decade ago. The sink plug didn't work on my check out morning, so I had to leave a whole sink of water mixed with toothpaste in it. It was kinda gross and I didn't intend to let the

2 nights stay ”

Peninsula Excelsior Hotel was great, good beed, good rome and air con works, wifi good, breakfast was good to. . not far from center Singapore. . and not that expensive to be in Singapore.. but yes, i will have no problem to book here again :) PS: the view from the teras . topfløor bar.. amazing great view

Consistent high value for money”

-Been staying in Peninsula Excelsior multiple times. One of the best locations in the city, near Clarke/Boat Key , Orchard and Shopping Malls. Hotel a bit old compared to other hotels, but high standard and high value for money for Singapore.

just nice”

the room was a bit small but all in all a good place to stay as it is in the city center. thanks

So far good but !”

So far the hotel is always good for me if I am in Singapore but this first time i lost my sinus cleaner and such pity there is no one from hotel can find solution. Really bad !

Dirtiest hotel ever”

I’ve stayed in hundreds of hotels all over the world and this would have to be one of the worst. The state of our room was simply disgusting....stains on walls, floor, windows, bed, mouldy and broken bathroom and faulty air conditioning. The included breakfast was of very poor standard and I recommend fellow travellers stay elsewhere.

BAD SERVICE BAD ROOM”

I was served by this receptionist, young Indian lady, not wearing any glasses and hair was bun up. She was not only rude, we wanted early check-in but she raised her voice at us and said we aren't suppose to check in early and she is only giving us this privilege.. then while we are about to leave she again raised her voice at us stating we need to check out by 12pm the next day. so we went to our room, room was dirty, shower heater was not even warm, it turns hot and cold occasionally. The room we checked in was quite rundown and old, different from the photos from the site we booked. Only good thing was the location. Overall bad experiences.

Central Location”

We stayed from the 19/6/19 to 24/6/19 in a Deluxe room on the 17th floor with views of the Marina Bay Sands Hotel. There are 2 towers to the hotel and we stayed in the Excelsior Tower. The room was a good size with the bathroom clean & tidy. However the shower was located over the bathtub and the side of the tub was quite high & wide which made it difficult to get in & out of safely without having to sit on the edge. The bed mattress was also quite firm. We had difficulty in regulating the air conditioning temperature as it remained very cold even after the thermostat was moved to a higher temperature. We used the Sky Lounge Bar on 2 occasions to view the light show at 8.15pm from the Marina Bay Sands Hotel. Location of hotel is only about a 10 minute walk to City Hall MRT station & Raffles City Shopping Centre. A 7 Eleven is just around the corner from the hotel. Check In & Check Out was efficient with staff friendly and helpful. Would stay here again if visiting Singapore.

Good view but dusty and old ”

The room was a bit small but it had a great view of Spore flyer and FiDi. The room was dusty and the tub was a bit dirty but the housekeeper was nice and came cleaning the room right after we told him. The bed was comfortable and the curtain was 100% UV block which made it easy for us to sleep in.

Very good”

located at a good place.

Great Location”

Quick walk to the MRT and multiple Restuarent and shopping options. The excelsior tower is preferred, the rooms seem to be renovated. Breakfast is quite good. Lifts are quite slow. Engineering is somewhat slow to respond. Staff is amazingly friendly .

good location”

the room is big and clean. near by metro.

Very good”

We mentioned diluted orange, lukewarm and weak coffee. This should have been brought up to staff at the next meeting. Not immediately, hence the staff know, (who raised the subject). Then being slightly harangued each morning, instead of the courtesy of waiting to be asked of any requirements. Finally returning to the basic, Coleman dining room, upon being asked to remove a plate from our table. On our final morning, due to quick restrictions of departure. The taller younger heavy set collector, from, the tables was extremely rude. His keys hang from his pocket. I would prefer not to mention this... but after being a staff training consultant for many years, I know how important feed back is. Essentially everything else was excellent, after Ariane (hopefully spelt right) was spot on, with how she dealt with our initial complaint of paying over the expected price without the perks. None of which are in the small print in your brochure. Thanks Mike Gill

I expected for more”

I had stayed there for 4 days, I got the problems with the key card that I couldnt access my room, so does the elevator , but the staffs there was very helpful.. overall, it s great but it could be better