9.1
Exceptional
/10
(85 reviews)See what guests said
Highly rated by guests – 100% would recommend
Highly rated by guests – 100% would recommend
Breakfast6
Housekeeping4
Food & Dining1
See map
8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Kamishiro 470 m
Toomi Sky Four Lift 570 m
Hakubagoryu Takayama Botanical Garden Escal Plaza 590 m
Hakuba Goryu Snow Resort 620 m
Toomi 1st Chair Lift 690 m
Goryu Telecabin 780 m
Toomi 2nd Chair Lift 940 m
Iimori 1st High Speed Chair Lift 1.08 km
Milky Four Chair Lift 1.21 km
Juro Onsen 1.25 km
Pension Chau Chau

"Good location near slope, great breakfast and dinner."

Harold - March 2, 2020
Standard With Bathroom Pension Chau Chau
Lobby Pension Chau Chau
Interior view Pension Chau Chau
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Removed from saved list
Free Wi-Fi

Pension Chau Chau

Hakubano-mori, Kamishiro, Hakuba-mura, Kita-Azumi-gun, Hakuba, Hakuba, Japan, 399-9211 - See map
  • 420 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Air conditioning

Cheaper than 99% of all properties in Hakuba in the last 24 hoursCompared to 496 Hakuba properties at Agoda for various dates
Value for money9.1
Location rating8.9

Rooms available at Pension Chau Chau

Exceptional
Room comfort & quality
9.4
Standard with Shared Bathroom
...
  • Room size: 12 m²/129 ft²
  • Nature view
  • 2 single beds
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Standard With Bathroom
...
  • Room size: 16 m²/172 ft²
  • Nature view
  • 2 single beds
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Standard Twin - Non-Smoking
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
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Standard 4 Bed Room with Mountain View
...
  • Room size: 14 m²/151 ft²
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Standard Triple Room with Mountain View
...
  • Room size: 12 m²/129 ft²
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Standard Twin Room with Mountain View
...
  • Room size: 11 m²/118 ft²
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Standard Triple - Non-Smoking
...
  • Non-smoking
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Standard 4 Beds - Non-Smoking
...
  • Non-smoking
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2 BEDS SHARED BATHROOM
...
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    Standard Twin Room
    ...
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      Frequently asked questions

      What time is check-in and check-out at Pension Chau Chau?

      Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

      How do I get to Pension Chau Chau?

      A stay at Pension Chau Chau also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Pension Chau Chau has a car park right on site for maximum convenience. Parking is free for guests.

      What is the smoking policy at Pension Chau Chau?

      Pension Chau Chau does not permit smoking in any of its rooms, but allows smoking in designated areas.

      See map
      Explore the neighborhood

      What people love about Pension Chau Chau

      • 9.6
        Exceptional
        Cleanliness

        "Place is clean, room was comfortable."

        Lee

        |

        February 14, 2020

      • 10.0
        Exceptional

        "This hotel exceedes my expectation."

        Jephonie

        |

        April 23, 2019

      • 9.6
        Exceptional

        "Would definitely stay here again."

        Alex

        |

        January 27, 2020

      Property ranking|Compared to 496 Hakuba properties
      See all rankings
      Service score
      9.8/10
      Room comfort score
      9.4/10
      Cheapest price score
      Value for money score
      9.1/10
      Better than
      99
      %
      of Hakuba properties
      Better than
      99
      %
      of Hakuba properties
      Better than
      99
      %
      of Hakuba properties
      Better than
      97
      %
      of Hakuba properties
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      Overall rating:
      9.1
      Exceptional
      85 reviews
      Cleanliness
      9.2
      Facilities
      8.4
      Location
      8.9
      Read all reviews >
      What travelers say they love:
      The pension chau chau give us a great time.
      Mohd from Japan
      Family with young children
      More about Pension Chau Chau

      More about Pension Chau Chau

      Offering quality accommodations in the sports, skiing district of Nagano, Pension Chau Chau is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. For those of you who want to venture out, Hakubagoryu Takayama Botanical Garden Escal Plaza, Hakuba Goryu Ski Resort, Hakuba47 Winter Sports Park are just some of the attractions available to visitors.

      At Pension Chau Chau, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, Wi-Fi in public areas, car park, family room, restaurant.

      Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), air conditioning, heating. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as hot tub, sauna, skiing, massage, tennis courts. Pension Chau Chau is a smart choice for travelers to Nagano, offering a relaxed and hassle-free stay every time.

      Show less

      Most talked about facilities

      Breakfast
      3 mentions
      Housekeeping
      1 mention

      What they offer

      8.8
      Excellent
      Cleanliness

      "The place is very cosy, clean and comfy."

      Jeffrey

      |

      February 8, 2019

      View all reviews
      Show less

      Food and dining

      Breakfast options

      American

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of Pension Chau Chau from real guests

      Provided by verified guests of Agoda
      9.1
      /
      10
      Exceptional
      Cleanliness9.2
      Facilities8.4
      Location8.9
      Room comfort and quality9.4
      Service9.7
      Value for money9.1
      High score for Hakuba
      Rating
      9+ Exceptional (37)
      8-9 Excellent (3)
      7-8 Very Good (4)
      6-7 Good (2)
      <6 Below Expectation (2)
      Time of the year
      Mar - May (5)
      Jun - Aug (3)
      Sep - Nov (4)
      Dec - Feb (36)
      All guests (85)
      All room types
      All languages

      Show reviews that mention 

      Showing 48 verified guest comments
      123
      9.2
      Exceptional
      Rogelio
      Family with young children
      Standard with Shared Bathroom
      Stayed 1 night in January 2019

      The place is great, the staff are friendly.”

      When we arrived at Escal Plaza around 8 AM the parking near the building was full. We tried to call Pension Chau chau if we can park our car even if the check-in time is 3pm, the let us use there parking area. A minute walk from Pension Chau chau we rode a shuttle bus bound for Escal Plaza. The breakfast is also good and healthy. There is a baseball ground beside and the kids play with the untouched and accumulated snow. There ski and snowboard rental fee is very low, also they have 1 day pass for lift/gondola for only 3,000 yen which normally cost 5,000 yen at Escal plaza.

      Reviewed January 09, 2019
      10.0
      Exceptional
      Mohd from Japan
      Family with young children
      Standard with Shared Bathroom
      Stayed 2 nights in February 2020

      Marvellous Experienced”

      I went to Hakuba for sight seeing and have a time with family in there. The pension chau chau give us a great time. The owners very freindly and the breakfast very delicious and morvellous. Highly recommended.

      Reviewed February 25, 2020
      10.0
      Exceptional
      Jephonie from Philippines
      Couple
      Twin Room with Private Bathroom
      Stayed 2 nights in April 2019

      A Slice of Heaven in the Japanese Alps”

      This hotel exceedes my expectation. We stayed here for 2 nights. The owner is one of the nicest people we've met in Japan. He picked us up from Hakuba Station and drove us to Hakuba 47 the next day. He even taught us how to ski since it was our first time. We rented all the skiing gear from him and got lift passes for half the price! It was worth it and it saved us a lot of money. The breakfast was sublime!!! It was the best breakfast we ever had in Japan <3 Each dish had different flavors and all the ingredients were fresh. It was so delicious. I cannot recommend this place enough. I promise you, you won't regret it. You will be treated like royalty. TIPS: 1. You may call the hotel to schedule a pick-up from the telephone booth at Hakuba Station. The owner will not pick you up if you arrive 6pm onwards. Dial 02 + the hotel's phone number. Do not include the country code. 2. Most restaurants around the area are only open during the Winter Season. The nearest 7-11 is a 20-minute walk away from the hotel. If you want to eat dinner, you must inform the owner one day in advance. Enjoy!!!

      Reviewed April 23, 2019
      9.6
      Exceptional
      Kelvin from Malaysia
      Couple
      Standard With Bathroom
      Stayed 2 nights in December 2018

      Super Host with Great Hospitality”

      The Pension is beautiful and is well maintained. The room is spacious, as we booked a room with attached bathroom. It is about 10-12 mins walk from Kamishiro train station. Quite challenging to walk around if you have big luggage. But the owner is super nice, he picked us up from the train station. Not only that, he fetched us to the Goryu Ski Resort, to dinner place, and to Hakuba Station after we checked out from the Pension on the last day. The owner speaks decent English, no problem in communicating. For breakfast you may need to inform the owner in advance and need to pay additional, but no regret as the breakfast is great! You may get discount day pass from the owner too. Overall, highly recommended if you would like to stay in a peaceful area. By the way, there's a small restaurant near the Pension called "Pizzakaya", they served very good western dinner, recommend to try it!

      Reviewed December 30, 2018
      9.2
      Exceptional
      Syazwan from Malaysia
      Family with young children
      Standard With Bathroom
      Stayed 2 nights in January 2020

      Super nice cottage with nice owner”

      Great services by the owner. He run the place with his wife and the place is very well kept and cleaned. We stay for 2 nights in a room with a private bathroom as we travel with young kids and the room was spacious. Hakuba Goryu ski is just walking distance from the lodge and a convenience store is a bit further about 1.1km. However, it was a pleasant walk, with great views of snow mountains, I don't mind to walk at all! It was snowing the whole day when we stay and it was a pleasant and beautiful stay. There's few restaurant and bars around the lodge but there is no halal-friendly place around the area so muslim travelers may need to pack up some food or just eat seafood and takoyaki.

      Reviewed January 25, 2020
      10.0
      Exceptional
      Wenjing from China
      Couple
      Standard with Shared Bathroom
      Stayed 2 nights in December 2018

      Exceptional”

      Staffs are so nice. You could find them anytime for any inquiry. Very Quite place with beautiful nearby, close to Hakuba Goryu and could take shuttle to Hakuba 47 also. They could also pick u or send u to JR station. Would recommend it for sure.

      Reviewed January 04, 2019
      10.0
      Exceptional
      Norfiza from Malaysia
      Family with young children
      Standard with Shared Bathroom
      Stayed 2 nights in February 2019

      Friendly/helpful owner ”

      We choose this bnb due to its strategic location, (700 meter to Hakuba Goryu Ski Resort). The owner was kind enough to fetch us from Kamishiro station to this bnb . Definitely will comeback.

      Reviewed March 05, 2019
      10.0
      Exceptional
      Michael from China
      Solo traveler
      Standard with Shared Bathroom
      Stayed 4 nights in December 2018

      Highly recommended”

      1/ Location is everything. Pension Chauchau is close to Escal Plaza, which is major entrance of Goryu and like the base camp of skiing in Goryu and 47. This is also where you have all the shuttle buses including paid buses Line HV-3 heading to other ski areas and free buses circling around the Goryu area. 2/ easy access to Goryu. Walk 500m uphills to Escal Plaza or walk 30m to St Marute bus stop to take the free shuttle bus to Escal Plaza (every 30mins). 3/ Host Hitoshi San is very helpful and resourceful. Pick-up arrangement, discounted ski ticket, discounted onsen ticket (白馬龍神温泉) all add extra value for money. I had a very good time here.

      Reviewed January 02, 2019
      9.7
      Exceptional
      choi from Hong Kong
      Solo traveler
      Standard With Bathroom
      Stayed 3 nights in January 2015

      A comfortable place to stay”

      Apart from pick up service, the owner always offers to drive you to places that's new to me, eg. ski resort, dinner places, hot spring. Breakfast is wonderful and delicious. The place is very clean.

      I would surely stay at here again if I go skiing at Hakuba Goryu.

      Reviewed January 25, 2015
      9.6
      Exceptional
      John from Philippines
      Solo traveler
      Standard with Shared Bathroom
      Stayed 1 night in February 2020

      Nice location and uncrowded area. European style inns in the area”

      Nice location, near the Hakuba ski resort and train station

      Reviewed April 23, 2020
      10.0
      Exceptional
      Neo from Singapore
      Family with young children
      Standard with Shared Bathroom
      Stayed 3 nights in December 2016

      Warm & Hospitable Pension”

      Convenient location near Kamishiro Train Station. The couple who runs the place exude warm and are very hospitable. We took the Snow Shuttle from Narita Airport; and between the people who run the Shuttle service and the hotel, we were picked up on arrival at Kamishiro without us having to even ask. Breakfast and dinner were great. The hotel owner does all the pick up services after our outings; this is much welcome in the cold weather.

      Reviewed December 29, 2016

      ペンションちゃうちゃうにご宿泊いただきありがとうございました。また大変ありがたいメッセージをいただきスタッフ一同心より感謝しております。また機会がありましtら是非お越しください。ありがとうございます。

      Responded July 16, 2017
      Pension Chau Chau
      8.8
      Excellent
      Jeffrey from Singapore
      Solo traveler
      Standard with Shared Bathroom
      Stayed 1 night in February 2019

      Everything is perfect BUT”

      The place is very cosy, clean and comfy. The only thing that is off is the toilet smell, though it’s clean - the smell is close to intolerable.

      Reviewed February 09, 2019
      8.0
      Excellent
      Philip from Japan
      Family with young children
      Standard with Shared Bathroom
      Stayed 1 night in January 2019

      I recommend this hotel!”

      It was a very comfortable stay and a delicious breakfast. The staff were friendly and they even gave us hot water on our way home for my toddler’s formula milk. There’s a big open space beside the hotel and the kids really enjoyed playing snow fight and made snowman. It was like an exclusive snow playground for them hahaha...

      Reviewed January 09, 2019
      9.6
      Exceptional
      Alex from Canada
      Solo traveler
      Standard With Bathroom
      Stayed 2 nights in January 2020

      Fantastic value for the money.”

      Really nice couple running the inn. It's a bit dated but everything is clean. Wi-Fi is weak depending on where you are within the facility but manageable. If you can, go for the breakfast; it's affordable and surprisingly well made. You can tell that whoever made it is a natural cook. Would definitely stay here again.

      Reviewed January 27, 2020
      8.4
      Excellent
      richard from Australia
      Group
      Standard with Shared Bathroom
      Stayed 5 nights in January 2019

      Excellent”

      10 min walk from Goryu plaza was ideal, Chauchau is basic but has everything you need, heated dunny seats and a hot tub made it special

      Reviewed January 29, 2019
      9.2
      Exceptional
      Emily from Canada
      Couple
      Standard with Shared Bathroom
      Stayed 3 nights in February 2019

      Authentic Japanese experience”

      Great accommodation, extremely friendly and helpful staff. Location is a bit far from the main and norther hills, however the shuttle buses are decent. If you are only skiing Goryu and 47 it is a great location. Lots of good restaurants within walking distance and delicious breakfast cooked by host at the lodge.

      Reviewed February 19, 2019
      9.2
      Exceptional
      Peter from Australia
      Solo traveler
      Standard with Shared Bathroom
      Stayed 3 nights in March 2018

      Exceptional”

      Great service and very close. So friendly the staff were. Arigatou!!

      Reviewed March 29, 2018
      10.0
      Exceptional
      nathaniel from United States
      Solo traveler
      Standard with Shared Bathroom
      Stayed 2 nights in December 2020

      Everything you need.”

      Lovely hosts, comfortable room, good bath, good breakfast, good coffee, beautiful atmosphere.

      Reviewed December 15, 2020
      10.0
      Exceptional
      Lyndal from Australia
      Couple
      Stayed 2 nights in February 2018

      Super friendly staff, amazing breaky and great location!”

      Wish we had stayed longer! Thanks for a great stay!

      Reviewed February 17, 2018
      10.0
      Exceptional
      Pablo from Japan
      Family with young children
      Standard With Bathroom
      Stayed 2 nights in December 2020

      Amazing place!”

      Beautiful hotel with very kind owners. I recommend and will be back!

      Reviewed December 29, 2020
      123
      This is a popular property. Don't miss out!

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