Peppers Manor House

Kater Road, Sutton Forest, Sutton Forest, Australia, 139, 2577
Peppers Manor House
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Highland Queen Room - Guestroom Peppers Manor House
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8.6
Excellent
/10
(530 reviews)See what guests said
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8.2
Excellent
Location rating score
Excellent location
Parking
FREE

Highlights and ratings

4.5-star Guesthouse/bed and breakfast
Free Wi-Fi
Excellent service
8.4 rating for service
Excellent cleanliness
8.2 rating for cleanliness
Excellent facilities on premise
8.1 facilities on premise
Very good comfort
7.2 room quality and comfort
  • Free Wi-Fi in all rooms!

  • Bar

  • Garden

  • Tennis court

  • Badminton court

Cheaper than 92% of all properties in Sutton Forest in the last 24 hoursCompared to 12 Sutton Forest properties at Agoda for various dates
Value for money7.0
Location rating8.2

Rooms available at Peppers Manor House

Highland Queen Room
Highland Queen Room
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 queen bed
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Garden Wing Double
Garden Wing Double
...
  • Room size: 31 m²/334 ft²
  • Nature view
  • 1 single bed and 1 king bed
Enter dates to see prices
Garden Wing Deluxe
Garden Wing Deluxe
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Garden Wing Deluxe Escape
Garden Wing Deluxe Escape
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Garden Suites
Garden Suites
...
  • Room size: 43 m²/463 ft²
  • Non-smoking
  • 1 king bed or 1 queen bed
Enter dates to see prices
Highland King Room
Highland King Room
...
  • Room size: 50 m²/538 ft²
  • Country/region view
  • 1 king bed
Enter dates to see prices
Garden Suite
Garden Suite
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Highland King Room
Highland King Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Twin Deluxe
Twin Deluxe
...
    Enter dates to see prices
    Quadruple Deluxe
    Quadruple Deluxe
    ...
      Enter dates to see prices
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      More about Peppers Manor House

      More about Peppers Manor House

      Description

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      Most talked about facilities

      Food & Dining
      3 mentions
      Breakfast
      3 mentions

      What they offer

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      Food and dining

      Restaurants on site

      Katers
      Cuisine:Australian
      Menu:Buffet, A-la-carte

      Property's guest policies

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      Some helpful facts

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      Reviews of Peppers Manor House from real guests

      Overall rating
      8.6
      Excellent
      From 530 reviews
      Provided by verified guests of
      Agoda Reviews (34)Booking.com Reviews (496)
      Rating via Agoda7.9
      /
      10
      Cleanliness8.2
      Facilities8.1
      Location8.2
      Room comfort and quality7.2
      Service8.4
      Value for money7.0
      High score for Sutton Forest
      Rating
      9+ Exceptional (5)
      8-9 Excellent (5)
      7-8 Very Good (5)
      6-7 Good (1)
      <6 Below Expectation (6)
      Time of the year
      Mar - May (5)
      Jun - Aug (6)
      Sep - Nov (6)
      Dec - Feb (5)
      All guests (34)
      All room types
      Showing 22 verified guest comments
      12
      7.2
      Very good
      Dorothy from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in November 2019

      Pleasant stay”

      Hotel is located on acres which takes in a tennis court, lovely gardens and a swimming pool (lots of garden debris in pool)so we just sat on chairs taking in some sun. There is a small restaurant on premises but which we chose to eat elsewhere as was quite pricey and not keen on the menu. The old house has very charming décor as do the guest rooms. Although we had a slanted roof in our bathroom and twice I mastered a huge headache by neglecting to remember it being there. There was a bath in our room which I did like with 1 small soap, shampoo, conditioner, body lotion and bath gel. Parking was a short distance away and out of range from hotel view, disabled parking was much closer. We enjoyed our one night stay, and reception was quite friendly and welcoming.

      Reviewed November 27, 2019
      8.8
      Excellent
      michelle from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in October 2019

      Fabulous!”

      Great hotel ! Comfortable beds , excellent breakfast .... staff were amazing

      Reviewed October 10, 2019
      8.0
      Excellent
      Lindsay from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in September 2019

      Very good”

      I am writing this review to explain that we didn't actually stay at The Manor,which we had booked for but apparently we were double booked and changed over to Peppers at Craigieburn.

      Reviewed September 13, 2019
      9.2
      Exceptional
      Louisa from Australia
      Couple
      Garden Wing Deluxe
      Stayed 1 night in December 2018

      Very picturesque hotel !”

      My partner and I did a nice one day road trip down to Sutton Forest from Sydney. Scored some nice photos on the property. Room was decent sized. Dinner at their restaurant was also lovely.

      Reviewed June 15, 2019
      8.8
      Excellent
      Vanessa from Australia
      Couple
      Highland King Room
      Stayed 2 nights in June 2019

      Relaxed and peaceful.”

      Lovely stay. Beautiful surroundings with old warm charm. Great breakfast!

      Reviewed June 14, 2019
      3.6
      Hannah
      Couple
      Highland Queen Room
      Stayed 3 nights in April 2019

      Wrong room + rude staff + dated venue = no thanks! ”

      Rude unapologetic staff - definitely not what we’ve experienced or expect from Peppers. Despite our confirmation email stating we had booked a garden wing deluxe upon arrival we were told that they only had a double in the main building (outdated - tiny- door couldn’t even open as it hit the bed...same issue for another couple we were traveling with) Given it was Easter weekend we understand they are booked out and have little flexibility with the room but the lack of customer service dealing with the issue was really disappointing. No apology or empathy, let alone a bottle of wine or discount to room rate re; the mix up - just blaming booking.com - who Peppers choose to list with. Certainly wouldn’t recommend and will rethink booking with Peppers again as it had always been a safe choice due to the reputation & experience which has now changed in our eyes. Onsite staff seemed inexperienced & flustered. Disappointing is an understatement.

      Reviewed April 27, 2019
      6.0
      Benjamin
      Couple
      Highland Queen Room
      Stayed 3 nights in April 2019

      Above average”

      Hey

      Reviewed April 24, 2019
      4.8
      Michaela from Australia
      Family with young children
      Highland Queen Room
      Stayed 1 night in December 2018

      Outdated and overrated”

      This was a lovely hotel at some stage however it is now outdated and of average standard. The staff were lovely and super helpful, however the room was TINY and limited. It was a bit out of the way also. The power cut out a few times and we had no hot water for a shower. Another room looked into our bathroom and living area so we had to close the blinds at all times. I would not stay here again.

      Reviewed December 16, 2018
      9.2
      Exceptional
      Stephen from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in April 2017

      Great retreat ”

      Beautiful grounds, lovely building, but they need to do better with their food offers.

      Reviewed April 19, 2017
      9.2
      Exceptional
      Rosie from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in January 2017

      Nice stopover”

      Driving from Melbourne to Port Stephens nice stopover

      Reviewed January 07, 2017
      5.2
      yunsook from New Zealand
      Family with young children
      Highland Queen Room
      Stayed 1 night in September 2016

      Too small room”

      Room was too small and it was only bed

      Reviewed September 27, 2016
      8.7
      Excellent
      Kevin from Australia
      Family with young children
      Garden Wing Double
      Stayed 2 nights in August 2015

      Great place to spend a few winter nights.”

      Location was perfect for touring. The staff were great except for one long wait at the empty bar but not a show stopper.

      Great stay again. Last time in one of the chalets. These are being refurbished and the makeover will continue though the house and garden rooms. Will return again.

      Reviewed September 01, 2015
      7.7
      Very good
      Campbell from Australia
      Couple
      Garden Suites
      Stayed 1 night in April 2015

      country comfort”

      Location ambiance and attention to detail

      My wife and I stayed in a suite which was very big with a sitting room.We did think the whole roo was a bit old fashioned except for the bed which was fabulous . Breakfast was excellent as was the service.Money paid for the room was over the top and there are better value rooms.

      Reviewed May 01, 2015
      8.0
      Excellent
      Ralph from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in March 2015

      Wedding reception”

      Ambience, space
      Reviewed March 17, 2015
      9.3
      Exceptional
      Jenna from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in February 2015

      Room upgrade and excellent service”

      Upgrade, hotel and grounds were beautiful, staff friendly and helpful!

      Really nice. The staff were great they let us check in early and leave late and in pretty sure they upgraded our room! Food was lovely and hotel grounds are gorgeous. Great stay!

      Reviewed February 08, 2015
      8.7
      Excellent
      Archana from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in November 2014

      great overnight stay”

      location, grounds, main building

      The manor is beautiful. We stayed in a a hillside deluxe room and it was lovely. The bathroom could have done with a little more of an upgrade but was certainly still up to standard. The staff were lovely and a stroll around the grounds is a must. We had a bed and breakfast deal but as it was a Monday they didn't put on the full buffet spread. They did however supply a continental breakfast and cooked us a fresh hot breakfast so no real complaints there either.

      Reviewed December 03, 2014
      6.0
      Jenna from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in July 2014

      Manor house gorgeous but rooms a bit dodgy”

      Breakfast, fireplaces, gardens

      Nice, although a little disappointed with quality of rooms. The main areas were beautiful!

      Reviewed July 14, 2014
      6.7
      Good
      Karen from United Kingdom
      Couple
      Garden Wing Double
      Stayed 2 nights in January 2014

      Good location for visiting family”

      Location relative to nearby towns, reasonable standard for non-city Australian hotels, quiet location

      Suited our needs whilst visiting family and the hotel and accommodation were comfortable. Hotel is looking a little tired and in need of some refurbishment. Food fine.

      Reviewed January 28, 2014
      9.7
      Exceptional
      David from Australia
      Couple
      Highland Queen Room
      Stayed 2 nights in August 2013

      Great weekend away”

      Beautiful gardens, log fire in lounge

      Great hotel for a weekend break away from Sydney. Beautiful grounds with birds and rabbits. Cold nights were made comfortable by the log fire.

      Reviewed August 07, 2013
      5.0
      robin from Australia
      Couple
      Stayed 1 night in November 2012

      Great Manor Hall but small ordinary rooms.”

      Pleasant setting

      We have stayed twice at this Peppers and the rooms out of the main house are a bit bigger however have ajoining doors. The room on our last stay in the Manor HOuse was supposed to have cost about $ a night however I got a deal through agoda otherwise I would have been furious at paying any more as they certainly were hardly worth the cost at the lower price. These rooms are not traveller friendly. They are cramped with little spaces for bags etc.The main hall is impressive and the gardens are pleasant however the whole place is much over rated.

      Reviewed December 05, 2012
      12

      Reviews of Peppers Manor House from real guests

      Overall rating
      8.6
      Excellent
      From 530 reviews
      Provided by verified guests of
      Agoda Reviews (34)Booking.com Reviews (496)
      Rating via Agoda7.9
      /
      10
      Cleanliness8.2
      Facilities8.1
      Location8.2
      Room comfort and quality7.2
      Service8.4
      Value for money7.0
      High score for Sutton Forest
      Rating
      9+ Exceptional (5)
      8-9 Excellent (5)
      7-8 Very Good (5)
      6-7 Good (1)
      <6 Below Expectation (6)
      Time of the year
      Mar - May (5)
      Jun - Aug (6)
      Sep - Nov (6)
      Dec - Feb (5)
      All guests (34)
      All room types
      Showing 22 verified guest comments
      12
      7.2
      Very good
      Dorothy from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in November 2019

      Pleasant stay”

      Hotel is located on acres which takes in a tennis court, lovely gardens and a swimming pool (lots of garden debris in pool)so we just sat on chairs taking in some sun. There is a small restaurant on premises but which we chose to eat elsewhere as was quite pricey and not keen on the menu. The old house has very charming décor as do the guest rooms. Although we had a slanted roof in our bathroom and twice I mastered a huge headache by neglecting to remember it being there. There was a bath in our room which I did like with 1 small soap, shampoo, conditioner, body lotion and bath gel. Parking was a short distance away and out of range from hotel view, disabled parking was much closer. We enjoyed our one night stay, and reception was quite friendly and welcoming.

      Reviewed November 27, 2019
      8.8
      Excellent
      michelle from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in October 2019

      Fabulous!”

      Great hotel ! Comfortable beds , excellent breakfast .... staff were amazing

      Reviewed October 10, 2019
      8.0
      Excellent
      Lindsay from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in September 2019

      Very good”

      I am writing this review to explain that we didn't actually stay at The Manor,which we had booked for but apparently we were double booked and changed over to Peppers at Craigieburn.

      Reviewed September 13, 2019
      9.2
      Exceptional
      Louisa from Australia
      Couple
      Garden Wing Deluxe
      Stayed 1 night in December 2018

      Very picturesque hotel !”

      My partner and I did a nice one day road trip down to Sutton Forest from Sydney. Scored some nice photos on the property. Room was decent sized. Dinner at their restaurant was also lovely.

      Reviewed June 15, 2019
      8.8
      Excellent
      Vanessa from Australia
      Couple
      Highland King Room
      Stayed 2 nights in June 2019

      Relaxed and peaceful.”

      Lovely stay. Beautiful surroundings with old warm charm. Great breakfast!

      Reviewed June 14, 2019
      3.6
      Hannah
      Couple
      Highland Queen Room
      Stayed 3 nights in April 2019

      Wrong room + rude staff + dated venue = no thanks! ”

      Rude unapologetic staff - definitely not what we’ve experienced or expect from Peppers. Despite our confirmation email stating we had booked a garden wing deluxe upon arrival we were told that they only had a double in the main building (outdated - tiny- door couldn’t even open as it hit the bed...same issue for another couple we were traveling with) Given it was Easter weekend we understand they are booked out and have little flexibility with the room but the lack of customer service dealing with the issue was really disappointing. No apology or empathy, let alone a bottle of wine or discount to room rate re; the mix up - just blaming booking.com - who Peppers choose to list with. Certainly wouldn’t recommend and will rethink booking with Peppers again as it had always been a safe choice due to the reputation & experience which has now changed in our eyes. Onsite staff seemed inexperienced & flustered. Disappointing is an understatement.

      Reviewed April 27, 2019
      6.0
      Benjamin
      Couple
      Highland Queen Room
      Stayed 3 nights in April 2019

      Above average”

      Hey

      Reviewed April 24, 2019
      4.8
      Michaela from Australia
      Family with young children
      Highland Queen Room
      Stayed 1 night in December 2018

      Outdated and overrated”

      This was a lovely hotel at some stage however it is now outdated and of average standard. The staff were lovely and super helpful, however the room was TINY and limited. It was a bit out of the way also. The power cut out a few times and we had no hot water for a shower. Another room looked into our bathroom and living area so we had to close the blinds at all times. I would not stay here again.

      Reviewed December 16, 2018
      9.2
      Exceptional
      Stephen from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in April 2017

      Great retreat ”

      Beautiful grounds, lovely building, but they need to do better with their food offers.

      Reviewed April 19, 2017
      9.2
      Exceptional
      Rosie from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in January 2017

      Nice stopover”

      Driving from Melbourne to Port Stephens nice stopover

      Reviewed January 07, 2017
      5.2
      yunsook from New Zealand
      Family with young children
      Highland Queen Room
      Stayed 1 night in September 2016

      Too small room”

      Room was too small and it was only bed

      Reviewed September 27, 2016
      8.7
      Excellent
      Kevin from Australia
      Family with young children
      Garden Wing Double
      Stayed 2 nights in August 2015

      Great place to spend a few winter nights.”

      Location was perfect for touring. The staff were great except for one long wait at the empty bar but not a show stopper.

      Great stay again. Last time in one of the chalets. These are being refurbished and the makeover will continue though the house and garden rooms. Will return again.

      Reviewed September 01, 2015
      7.7
      Very good
      Campbell from Australia
      Couple
      Garden Suites
      Stayed 1 night in April 2015

      country comfort”

      Location ambiance and attention to detail

      My wife and I stayed in a suite which was very big with a sitting room.We did think the whole roo was a bit old fashioned except for the bed which was fabulous . Breakfast was excellent as was the service.Money paid for the room was over the top and there are better value rooms.

      Reviewed May 01, 2015
      8.0
      Excellent
      Ralph from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in March 2015

      Wedding reception”

      Ambience, space
      Reviewed March 17, 2015
      9.3
      Exceptional
      Jenna from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in February 2015

      Room upgrade and excellent service”

      Upgrade, hotel and grounds were beautiful, staff friendly and helpful!

      Really nice. The staff were great they let us check in early and leave late and in pretty sure they upgraded our room! Food was lovely and hotel grounds are gorgeous. Great stay!

      Reviewed February 08, 2015
      8.7
      Excellent
      Archana from Australia
      Couple
      Highland Queen Room
      Stayed 1 night in November 2014

      great overnight stay”

      location, grounds, main building

      The manor is beautiful. We stayed in a a hillside deluxe room and it was lovely. The bathroom could have done with a little more of an upgrade but was certainly still up to standard. The staff were lovely and a stroll around the grounds is a must. We had a bed and breakfast deal but as it was a Monday they didn't put on the full buffet spread. They did however supply a continental breakfast and cooked us a fresh hot breakfast so no real complaints there either.

      Reviewed December 03, 2014
      6.0
      Jenna from Australia
      Couple
      Garden Wing Double
      Stayed 1 night in July 2014

      Manor house gorgeous but rooms a bit dodgy”

      Breakfast, fireplaces, gardens

      Nice, although a little disappointed with quality of rooms. The main areas were beautiful!

      Reviewed July 14, 2014
      6.7
      Good
      Karen from United Kingdom
      Couple
      Garden Wing Double
      Stayed 2 nights in January 2014

      Good location for visiting family”

      Location relative to nearby towns, reasonable standard for non-city Australian hotels, quiet location

      Suited our needs whilst visiting family and the hotel and accommodation were comfortable. Hotel is looking a little tired and in need of some refurbishment. Food fine.

      Reviewed January 28, 2014
      9.7
      Exceptional
      David from Australia
      Couple
      Highland Queen Room
      Stayed 2 nights in August 2013

      Great weekend away”

      Beautiful gardens, log fire in lounge

      Great hotel for a weekend break away from Sydney. Beautiful grounds with birds and rabbits. Cold nights were made comfortable by the log fire.

      Reviewed August 07, 2013
      5.0
      robin from Australia
      Couple
      Stayed 1 night in November 2012

      Great Manor Hall but small ordinary rooms.”

      Pleasant setting

      We have stayed twice at this Peppers and the rooms out of the main house are a bit bigger however have ajoining doors. The room on our last stay in the Manor HOuse was supposed to have cost about $ a night however I got a deal through agoda otherwise I would have been furious at paying any more as they certainly were hardly worth the cost at the lower price. These rooms are not traveller friendly. They are cramped with little spaces for bags etc.The main hall is impressive and the gardens are pleasant however the whole place is much over rated.

      Reviewed December 05, 2012
      12
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      Peppers Manor House
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