Pleasant stay”

Hotel is located on acres which takes in a tennis court, lovely gardens and a swimming pool (lots of garden debris in pool)so we just sat on chairs taking in some sun. There is a small restaurant on premises but which we chose to eat elsewhere as was quite pricey and not keen on the menu. The old house has very charming décor as do the guest rooms. Although we had a slanted roof in our bathroom and twice I mastered a huge headache by neglecting to remember it being there. There was a bath in our room which I did like with 1 small soap, shampoo, conditioner, body lotion and bath gel. Parking was a short distance away and out of range from hotel view, disabled parking was much closer. We enjoyed our one night stay, and reception was quite friendly and welcoming.

Fabulous!”

Great hotel ! Comfortable beds , excellent breakfast .... staff were amazing

Very good”

I am writing this review to explain that we didn't actually stay at The Manor,which we had booked for but apparently we were double booked and changed over to Peppers at Craigieburn.

Very picturesque hotel !”

My partner and I did a nice one day road trip down to Sutton Forest from Sydney. Scored some nice photos on the property. Room was decent sized. Dinner at their restaurant was also lovely.

Relaxed and peaceful.”

Lovely stay. Beautiful surroundings with old warm charm. Great breakfast!

Wrong room + rude staff + dated venue = no thanks! ”

Rude unapologetic staff - definitely not what we’ve experienced or expect from Peppers. Despite our confirmation email stating we had booked a garden wing deluxe upon arrival we were told that they only had a double in the main building (outdated - tiny- door couldn’t even open as it hit the bed...same issue for another couple we were traveling with) Given it was Easter weekend we understand they are booked out and have little flexibility with the room but the lack of customer service dealing with the issue was really disappointing. No apology or empathy, let alone a bottle of wine or discount to room rate re; the mix up - just blaming booking.com - who Peppers choose to list with. Certainly wouldn’t recommend and will rethink booking with Peppers again as it had always been a safe choice due to the reputation & experience which has now changed in our eyes. Onsite staff seemed inexperienced & flustered. Disappointing is an understatement.

Above average”

Hey

Outdated and overrated”

This was a lovely hotel at some stage however it is now outdated and of average standard. The staff were lovely and super helpful, however the room was TINY and limited. It was a bit out of the way also. The power cut out a few times and we had no hot water for a shower. Another room looked into our bathroom and living area so we had to close the blinds at all times. I would not stay here again.

Great retreat ”

Beautiful grounds, lovely building, but they need to do better with their food offers.

Nice stopover”

Driving from Melbourne to Port Stephens nice stopover

Too small room”

Room was too small and it was only bed

Great place to spend a few winter nights.”

Great stay again. Last time in one of the chalets. These are being refurbished and the makeover will continue though the house and garden rooms. Will return again.

country comfort”

My wife and I stayed in a suite which was very big with a sitting room.We did think the whole roo was a bit old fashioned except for the bed which was fabulous . Breakfast was excellent as was the service.Money paid for the room was over the top and there are better value rooms.

Wedding reception”

Room upgrade and excellent service”

Really nice. The staff were great they let us check in early and leave late and in pretty sure they upgraded our room! Food was lovely and hotel grounds are gorgeous. Great stay!

great overnight stay”

The manor is beautiful. We stayed in a a hillside deluxe room and it was lovely. The bathroom could have done with a little more of an upgrade but was certainly still up to standard. The staff were lovely and a stroll around the grounds is a must. We had a bed and breakfast deal but as it was a Monday they didn't put on the full buffet spread. They did however supply a continental breakfast and cooked us a fresh hot breakfast so no real complaints there either.

Manor house gorgeous but rooms a bit dodgy”

Nice, although a little disappointed with quality of rooms. The main areas were beautiful!

Good location for visiting family”

Suited our needs whilst visiting family and the hotel and accommodation were comfortable. Hotel is looking a little tired and in need of some refurbishment. Food fine.

Great weekend away”

Great hotel for a weekend break away from Sydney. Beautiful grounds with birds and rabbits. Cold nights were made comfortable by the log fire.

Great Manor Hall but small ordinary rooms.”

We have stayed twice at this Peppers and the rooms out of the main house are a bit bigger however have ajoining doors. The room on our last stay in the Manor HOuse was supposed to have cost about $ a night however I got a deal through agoda otherwise I would have been furious at paying any more as they certainly were hardly worth the cost at the lower price. These rooms are not traveller friendly. They are cramped with little spaces for bags etc.The main hall is impressive and the gardens are pleasant however the whole place is much over rated.