Pestana Plaza Mayor
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9.4
Exceptional
/10
(283 reviews)See what guests said
See map
10.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Plaza Mayor80 m
  • Mercado de San Miguel170 m
  • Royal Palace of Madrid550 m
  • Gran Vía610 m
  • Museo Nac. Centro de Arte Reina Sofia900 m
  • Thyssen-Bornemisza Museum1.06 km
  • Prado Museum1.18 km
  • Buen Retiro Park1.95 km
  • Museo Sorolla2.55 km
  • Santiago Bernabéu Stadium4.5 km
  • Free Wi-Fi

    Pestana Plaza Mayor

    Calle Imperial 8, City Center, Madrid, Spain, 28002 - See map
    Exceptional cleanliness
    9.7 rating for cleanliness
    Exceptional facilities on premise
    9.4 facilities on premise
    Exceptional reputation
    Recommended by 93% of guests
    Exceptional service
    9.1 rating for service
    • 330 meters to public transportation

    • Airport transfer

    • Located in heart of Madrid

    • Free Wi-Fi in all rooms!

    • Sauna

    Cheaper than 98% of all properties in Madrid in the last 24 hoursCompared to 7,694 Madrid properties at Agoda for various dates
    Property ranking|Compared to 7,694 Madrid properties
    See all rankings
    Value for money score
    9.4/10
    Location score
    10.0/10
    Service score
    9.1/10
    Cleanliness score
    9.7/10
    Better than
    99
    %
    of Madrid properties
    Better than
    99
    %
    of Madrid properties
    Better than
    99
    %
    of Madrid properties
    Better than
    99
    %
    of Madrid properties
    Value for money9.4
    Location rating10.0
    Nearest airportAdolfo Suárez Madrid-Barajas Airport (MAD)
    Distance to airport12.8 km

    Rooms available at Pestana Plaza Mayor

    Deluxe Room
    Deluxe Room
    ...
    • Room size: 17 m²/183 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 30 m²/323 ft²
    • 1 king bed
    Enter dates to see prices
    Executive Plaza Mayor Room
    Executive Plaza Mayor Room
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Rooms
    Executive Rooms
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family room
    Family room
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Jr Suite
    Jr Suite
    ...
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Suite
    Suite
    ...
    • Non-smoking
    • Shower
    • 1 king bed & 1 sofa bed
    Enter dates to see prices
    Junior Suite Standard
    Junior Suite Standard
    ...
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      Suite Standard
      Suite Standard
      ...
        Enter dates to see prices
        Double Single Use Standard
        Double Single Use Standard
        ...
          Enter dates to see prices
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          More about Pestana Plaza Mayor

          More about Pestana Plaza Mayor

          An overview

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          Most talked about facilities

          What they offer

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Restaurants on site

          RIB Casa de la Carniceria
          Cuisine:International
          Menu:Buffet

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

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          What guests think of this property

          Overall rating
          9.4
          Exceptional
          From 283 reviews
          Provided by verified guests of
          Agoda Reviews (13)Booking.com Reviews (270)
          Rating via Agoda9.5
          /
          10
          Exceptional
          Cleanliness9.7
          Facilities9.4
          Location10.0
          Service9.1
          Value for money9.4
          High score for Madrid

          Most recent reviews for Pestana Plaza Mayor

          Couple
          Stayed 4 nights in December 2019
          Executive Rooms
          Excellent8.4
          ExcellentReception staff excellent. Restaurant service terrible.
          Joannefrom United KingdomReviewed December 13, 2019
          Couple
          Stayed 3 nights in September 2019
          Deluxe Room
          Exceptional9.6
          Excellent, would return happily. Beautiful and modern decor, attention to detail and esthetics .Room too small for two people, not enough lighting over mirror. Regardless a memorable chic and edgy hotel in an amazing central Madrid location with a gorgeous rooftop retreat
          Olgafrom United StatesReviewed September 27, 2019
          Family with young children
          Stayed 3 nights in August 2019
          Family room
          Exceptional10.0
          New hotel, Madrid center location, great staff servicesThis is a brand new beautiful hotel with reasonable price. The only thing I want to point out is you may hear people at the plaza the Mayor talking laud in the middle of night. We stayed here for three nights. I did not notice people talking laud at 3:00 am in the plaza until the third night. It did not bother me though.
          Pattyfrom United StatesReviewed August 23, 2019
          Group
          Stayed 3 nights in August 2019
          Executive Rooms
          Exceptional10.0
          Lovely hotel in great location A few teething problems as hotel seems very new but overall a great place to stay.
          TomReviewed August 15, 2019
          Couple
          Stayed 2 nights in June 2019
          Executive Rooms
          Exceptional10.0
          Thoroughly recommend this hotel. The reception staff were exceptionally good Great breakfast. We had a late evening flight but it was no problem for storage of luggage and use of hotel facilities after out checkout
          Timothyfrom New ZealandReviewed June 25, 2019

          Reviews of Pestana Plaza Mayor from real guests

          Overall rating
          9.4
          Exceptional
          From 283 reviews
          Provided by verified guests of
          Agoda Reviews (13)Booking.com Reviews (270)
          Rating via Agoda9.5
          /
          10
          Exceptional
          Cleanliness9.7
          Facilities9.4
          Location10.0
          Service9.1
          Value for money9.4
          High score for Madrid
          Rating
          9+ Exceptional (6)
          8-9 Excellent (1)
          7-8 Very Good (0)
          6-7 Good (0)
          <6 Below Expectation (1)
          Time of the year
          Mar - May (2)
          Jun - Aug (4)
          Sep - Nov (1)
          Dec - Feb (1)
          All guests (13)
          All room types
          All languages
          Showing 8 verified guest comments
          8.4
          Excellent
          Joanne from United Kingdom
          Couple
          Executive Rooms
          Stayed 4 nights in December 2019

          Excellent”

          Reception staff excellent. Restaurant service terrible.

          Reviewed December 13, 2019
          9.6
          Exceptional
          Olga from United States
          Couple
          Deluxe Room
          Stayed 3 nights in September 2019

          Excellent, would return happily. Beautiful and modern decor, attention to detail and esthetics .”

          Room too small for two people, not enough lighting over mirror. Regardless a memorable chic and edgy hotel in an amazing central Madrid location with a gorgeous rooftop retreat

          Reviewed September 27, 2019

          Dear Olga, First, we would like to thank you for taking the time to give us your comments about your last stay in the Hotel Pestana Plaza Mayor Madrid. We are delighted to read that you had a wonderful time in our installations, we work really hard to provide you the best service we could offer and it gives us ​great joy to see that we accomplish it. Hopefully, we will see you again soon. Regards Guest experience

          Responded December 03, 2019
          Pestana Plaza Mayor
          10.0
          Exceptional
          Patty from United States
          Family with young children
          Family room
          Stayed 3 nights in August 2019

          New hotel, Madrid center location, great staff services”

          This is a brand new beautiful hotel with reasonable price. The only thing I want to point out is you may hear people at the plaza the Mayor talking laud in the middle of night. We stayed here for three nights. I did not notice people talking laud at 3:00 am in the plaza until the third night. It did not bother me though.

          Reviewed August 23, 2019
          10.0
          Exceptional
          Tom
          Group
          Executive Rooms
          Stayed 3 nights in August 2019

          Lovely hotel in great location ”

          A few teething problems as hotel seems very new but overall a great place to stay.

          Reviewed August 15, 2019

          Dear Tom, First, we would like to thank you for taking the time to give us your comments about your last stay in the Hotel Pestana Plaza Mayor Madrid. We are delighted to read that you had a wonderful time in our installations, we work really hard to provide you the best service we could offer and it gives us ​great joy to see that we accomplish it. Hopefully, we will see you again soon. Regards Guest experience

          Responded December 03, 2019
          Pestana Plaza Mayor
          10.0
          Exceptional
          Timothy from New Zealand
          Couple
          Executive Rooms
          Stayed 2 nights in June 2019

          Thoroughly recommend this hotel. The reception staff were exceptionally good ”

          Great breakfast. We had a late evening flight but it was no problem for storage of luggage and use of hotel facilities after out checkout

          Reviewed June 25, 2019
          10.0
          Exceptional
          Juan
          Couple
          Deluxe Room
          Stayed 1 night in May 2019

          Hotel en el centro de Madrid ”

          Hotel total mente nuevo muy cuidado los detalles en todo el centro de la plaza mayor bien insonorizado personal muy amables muy limpio camas muy cómodas instalaciones y servicios bien

          Reviewed May 20, 2019

          Estimado Juan, Nos gustaría darle las gracias por haber escogido nuestro hotel Pestana Plaza Mayor para disfrutar de su estancia en Madrid. Es para nosotros una enorme satisfaccion recibir comentarios como el suyo donde vemos reflejado el esfuerzo y la dedicación de nuestro equipo. Esperamos poder volver a darle la bienvenida muy pronto. Un cordial saludo Guest experience

          Responded December 03, 2019
          Pestana Plaza Mayor
          10.0
          Exceptional
          florence from France
          Family with teens
          Executive Rooms
          Stayed 2 nights in May 2019

          Exceptional”

          Hôtel tout juste réouvert Chambre très confortable literie top confort personnel très accueillant

          Reviewed May 20, 2019

          Chère Madame Florence, Nous vous remercions d’avoir partagé avec nous vos impressions quant à votre séjour dans notre hôtel. Nous sommes très heureux d’apprendre que votre expérience a été positive, et que vous nous confirmiez que notre équipe a réalisé un travail efficace et professionnel. Ce fut un plaisir pour nous de vous avoir comme hôte et nous espérons vous recevoir à nouveau au Pestana Plaza Mayor Madrid. Nos plus sincères salutations, Guest experience

          Responded December 03, 2019
          Pestana Plaza Mayor
          5.6
          SEHYEON from South Korea
          Solo traveler
          Deluxe Room
          Stayed 4 nights in July 2019

          금고속 지갑이 어디 갔단 말입니까”

          호텔은 위치나 상태는 매우 좋았습니다. 직원들도 친절했습니다. 그런데 체크아웃하는 날 서두르다보니 객실 금고속에 지갑을 두고 온 사실을 공항에 와서야 알게 돼 급히 전화를 했는데 호텔측에선 그냥 발견된 게 없다고만 합니다. 체크 아웃 후 직원이 방 정리를 하는 과정에서 금고도 리셋했을 것이고 당연히 지갑을 발견했을텐데 적절한 조치를 취해주지 않고 있습니다. 적지 않은 금액을 두고 왔는데도 말입니다. 스페인 길거리에서 소매치기 등 도난을 조심하라는 얘기는 많이 들었지만 이 정도 수준의 호텔에서 금고속 지갑 조차 제대로 챙겨주지 못 할 줄은 상상도 못 했습니다. 지금도 호텔에 적절한 조치를 취해달라고 요구하고 있는데 점점 지갑을 찾을 가능성은 점점 희박해 보입니다. 물론 금고에 지갑을 두고 온 제 잘못도 있지만 그래도 너무 한 것 같아 화가 납니다. 앞으로 이용하실 분 참고해주세요.

          Reviewed July 12, 2019

          Dear Sehyeon, First of all, we would like to thank you for taking the time you give us your feedback about your recent stay at the Hotel Pestana Plaza Mayor Madrid. Our customers' opinion is really important for us since it helps us to improve and provide better service. Rest assured you that we will take all your comments into account for ameliorating your next stay. Hopefully, we will see you again Regards, The team Hotel Pestana Plaza Mayor

          Responded December 03, 2019
          Pestana Plaza Mayor
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          |Exceptional 9.5
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          • Exceptional location
          • Plaza Mayor
          • Sol Metro Station is within 0.33 km