Pheasant Run Resort
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the St Charles part of St. Charles (IL), this property puts you close to attractions and interesting dining options. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Valet parking
Pets allowed
Free Wi-Fi in all rooms!
Front desk [24-hour]
Swimming pool [indoor]
Hot tub
Check-in/out [express]
Luggage storage
Exceptional”
Last minute booking, good price and seamless booking. Our family really enjoyed the resort planning on going back very soon
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Had fun, place needs updating”
We had a family reunion after gathering at hotel. We had a reservation for a Tower King, but were given a room in Golf Wing. Needs updating. Pool was nice, and the bonfire was a nice gathering place for all of us. People said the tower rooms were nice. Some did the Escape Room and said it was fun. Overall we had a great time though.
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Big Disappointment”
Stay clear of this place... All of the other bad reviews are so true. Gym and pool were closed during our stay. Water was shut off to the entire resort for most of the first day. Had to go across the street to the mall to use the restroom. The view from our room was ridiculously bad - overlooking directly to the HVAC systems. ADA access is basically non-existent with having to go far distances to rooms. Tower rooms are only okay but at $140/night base rate, I would have definitely expected more for the cost. Restaurants are like a ghost town, if even open. Don't waste your time on this hotel. There are plenty of other options in the area. Golf course looks nice, IF you can talk the front desk in to giving you a nice view of it... Good luck!
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Great time”
So much fun hanging by the pool and all the nice hang out zones they have
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Acceptable”
Room smelled like dogs and feet, AC really didn't work. TV is outdated and low quality. Lots of amenities required you to purchase whereas other hotels provide them for free. Not sure how it got to be considered a "resort"
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Meh”
First room we had smelled moldy. Gave us a better room for free but nothing special. The shower water smelled. Beer was way over priced.
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Kids yes, couples no”
This place is great if you have kids under the age of twelve or so. They don’t care how rundown a place is, they care about a pool and games which this place has. For a couple I would stay away as it is in need of some serious updating and cleaning.
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Close to downtown st. Charles was the reason for our stay”
A little dated but clean inside. On bourbon street inside was nice but seemed like most shops were closed and this was a Saturday afternoon. Good if your going out for entertainment in the area. There was not much going on there.
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Unsatisfactory visit”
Booked room online is not room I received. Room had mold. Heat was on in room took hours to get to confortable temp. Unfair registration favoritism to other guests checking in.
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Super gross”
There was a Siberian husky convention going on, and despite the wet dog smell the hotel was musty and dirty smelling. Our room was at the end of a very long corridor and the other guest were loud and unpleasant to be around (not the husky owners, guests of a wedding). The drapes needed a safety pin to stay closed. The clocks were off. Finally the water had a distinct sulfur smell for god knows what reason. All I wanted was a clean, quiet place to sleep while visiting family. This was none of those things. Oh! While checking out I was charged an additional fee outside of what I paid for the room and the staff said I would need to bring it up with agoda. They were super rude and never mentioned the fee when I checked in. At that point I just left.
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Acceptable”
A drawer in my room fell on my daughter and management didn’t care they didn’t change my room nor did they comp me and she actually got hurt. I will be contacting the GM to file a complaint. The rooms were nasty housekeeping left garbage and sheets on the floor after servicing the room I wouldn’t recommend this place to no one
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“Everything” is old and dirty.”
Comedian was great
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