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Excellent8.3
Based on 64 reviews
Phela Grande Hotel
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8.1 Excellent location
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8.1Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

  • Garden

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Room choices
Presidential Suite
...
  • City view
  • 41 m²
  • 1 queen bed
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Matrimonial Deluxe
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  • 25 m²
  • Non-smoking
  • 1 queen bed
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Matrimonial Standard
...
  • 21 m²
  • Non-smoking
  • 1 queen bed
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Twin Bed Standard
...
  • 21 m²
  • Non-smoking
  • 2 single beds
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Family for Five Standard
...
  • 30 m²
  • Non-smoking
  • 3 single beds and 1 queen b...
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Family for Three Deluxe
...
  • 25 m²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Family for Three Standard
...
  • 21 m²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Standard Single Room
...
  • 17 m²
  • 1 single bed
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Family (3 persons)
...
  • No view
  • 30 m²
  • 1 single bed and 1 queen be...
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Matrimonial Deluxe Room
...
  • 1 king bed
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Verified guest reviews

Agoda Reviews (64)
Booking.com Reviews (9)

4.7

Filter by guest type:
Excellent
  • Cleanliness 8.2
  • Facilities 6.2
  • Location 8.1
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.3
Excellent
  • Cleanliness 8.4
  • Facilities 8.0
  • Location 7.8
  • Room comfort and quality 8.7
  • Service 8.8
  • Value for money 8.2
Excellent
  • Cleanliness 8.4
  • Facilities 7.0
  • Location 8.4
  • Room comfort and quality 8.9
  • Service 8.8
  • Value for money 8.6
Excellent
  • Cleanliness 8.7
  • Location 8.2
  • Room comfort and quality 9.0
  • Service 9.5
  • Value for money 8.8
Excellent
  • Cleanliness 8.0
  • Location 7.5
  • Room comfort and quality 7.5
  • Service 9.0
  • Value for money 8.0
Excellent
  • Cleanliness 8.0
  • Location 8.7
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 8.0
Very good
  • Cleanliness 7.1
  • Facilities 4.8
  • Location 7.6
  • Room comfort and quality 8.5
  • Service 7.3
  • Value for money 7.3
Provided by verified guests of Agoda
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9.6
Anthony from Australia
Couple
Matrimonial Standard
Stayed 10 nights in June 2017
Great value for money!”
If you are looking for a 5 Star hotel then perhaps this is not the one for you. However, if you are like me, and looking for good value, clean spacious and quiet rooms, excellent friendly staff, good restaurant/café and meals and a central location which is a reasonable distance from the airport (30 minutes), then this is most certainly the hotel for you. A special mention for the very friendly and very helpful housekeeping staff, the 'guys at the front door', the excellent restaurant staff and not to forget the smiling and helpful staff at the front reception counter. The airport shuttle bus pick-up & airport return service is excellent with a friendly helpful driver and a modern, clean and air-conditioned mini-bus. The hotel also has excellent reception rooms (available at a very reasonable rate) if you have a party, wedding or function to organize. All food & drinks are catered for by the hotel for these functions. I have stayed here 4 times now and I will most certainly return. I have no hesitation whatsoever in recommending the Phela Grande Hotel.
Reviewed July 02, 2017
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8.4
Adele from Philippines
Business traveler
Twin - Bedroom
Stayed 3 nights in February 2017
Good value for money”
Dining staff very helpful. The complimentary shuttle to & from airport & big comfotable room exceeded our expectations. Will recommend to friends visiting Gensan.
Reviewed February 26, 2017
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6.0
Chris from United States
Couple
Presidential Suite
Stayed 8 nights in November 2016
hotel needs maintanance”
1st , I booked a presidential sweet and I did not get. I found this out by making a change of rooms because of a dog in the alley waking me at 4 a.m every morning. They moved me to a presidential suite that is how I know I didn't get the original room I purchased. The suite smelled of mildew, I had them freshen it and excepted it because it would be Quite. I found out it was not that quite. It sounded like someone rolling something across the floor, then I woke to a dripping sound. The ceiling was dripping into the room. I told staff so they could fix while I was out. I came back and there was no drip. went to turn on the T.V cable was out. Notified staff they said they would have someone come check it. No one showed. The next morning I was awoken by the same issues rolling sound on the ceiling, drip from ceiling , and no T.V. I think they knew of the drip and put me in the room anyways. The reason I say this is because of the smell and you could tell the floor had been swelled from water. it could be nice if the owner would just fix things proper.
Reviewed January 02, 2017
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7.2
Joseph from United States
Couple
Matrimonial Standard
Stayed 3 nights in November 2016
Hotel was not bad”
Beds where very hard, could not get a goodnights sleep, I think it would have been better to sleep in the bathtub. The staff was great to me but not so nice to my Filipino friend that was showing me the country.
Reviewed December 09, 2016
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7.6
karla from Philippines
Group
Family for Three Standard
Stayed 2 nights in October 2016
Well Maintained.”
Breakfast : average (nothing special) Cleanliness : very good, though the building is old it is well maintained. Toilet and Bathroom is clean. 👍🏻 WiFi : no connectivity at all! 🤕 By the way, I appreciate the sweet lanzones they gave us!
Reviewed October 17, 2016
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8.8
Vanessa from Philippines
Group
Family for Five Standard
Stayed 1 night in September 2016
Value for money”
The hotel is old but is well maintained. The staff is so helpful with everything we needed. They helped us print our boarding pass and adjusted the time of the shuttle departure so we cam avail of the free airport transfer. There is a minimal fee for late check out. The only negative thing I can remember is the taste of the breakfast, everything tasted kinda blant. Over all if you are looking for a cheap yet comfortable place to stay while in GenSan, Phela Grande must be an option. Will stay here again should we return go GenSan!
Reviewed September 27, 2016
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7.6
Mark from United Kingdom
Couple
Presidential Suite
Stayed 3 nights in May 2016
Convention visit”
A group of us stayed at the Phela Grande. The hotel is old but is well maintained and the staff work well to make the stay comfortable and easy. Taxis are found quickly and efficiently with courtesy The food was good and the speed of delivery was efficient. Only downside for us was the noise of the dogs barking in the house opposite, the incessant ringing of the housekeeping phone that must have been set on max volume and rang all day long... Not speaking Tagalog, the choice of TV channels was zero, I would have liked access to International news.
Reviewed June 03, 2016
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10.0
jeffrey from United States
Couple
Matrimonial Deluxe
Stayed 15 nights in September 2015
my stay at phela grande”
customer service was outstanding. cleanliness was to notch. Everyone was friendly.
I enjoyed the two weeks I was there. A perfect place to spend a Gen San holiday.
Reviewed September 29, 2015
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9.3
Roy from United Kingdom
Couple
Matrimonial Standard
Stayed 6 nights in September 2015
Tuna Festival”
Staff, Food, Courtesy Bus.
We stayed in Room 409, which was fine, but our room from last year, 412, was roomier & had better facilities, Overall another great stay. As usual, the staff were excellent.
Reviewed September 20, 2015
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9.3
Roselyn from Philippines
Business traveler
Twin Bed Standard
Stayed 3 nights in September 2015
Accessible within the city limit ”
Clean and friendly staff
All was ok but I would say to take care while serving one of the friend accidentally met an accident during the breakfast ( shower with 1 glass of water) anyway it's fine and they should have a name tag .
Reviewed September 12, 2015
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