2015
Excellent 8.7
Based on 1955 reviews

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Excellent



based on 1955 reviews
  • Cleanliness 9.1
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2
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Jiang from China
Groups
Hillside Pool Villa
Stayed one night in September 2015
Nice Ocean View
Swimming pool, Beach, Diving
Raining day when we reached, take half hour long tail boat to the resort. But when there is sunshine, the life is so good, you can swimming in the sea, or the swimming pool. Lay on the beach, the life is so relax!
Reviewed October 10, 2015

Thomas from United States
Couples
Superior Room
Stayed 3 nights in October 2015
Go to the village
village, dive shop,
A great resort in the off season. Size of the place suggests it may be nuts during the year. Note that there is a nice little village behind with lots of tourist focused bars, restaurants, and services. It is cheaper than the resort, and so the resort in no way facilitates your finding this place. But to avoid the captive resort experience, it's a great outlet. Otherwise, the beach is great, food is good, and dive shop is friendly and professional.
Reviewed October 08, 2015

cynthia from United States
Families with older children
Superior Room
Stayed 3 nights in September 2015
Unclear on ferry and flight times
Location, beauty, tour
We were booked for 3 days and when we checked in they said we have to leave a day early due to the ferry schedule. We were not given any type of refund .... Very disappointed!!!
Reviewed October 05, 2015

philip from United Kingdom
Business travelers
Superior Room
Stayed 2 nights in June 2015
incredible
views, hotel, service
i upgraded to the private villa which has its own pool. the whole experiene was simply staggering
Reviewed September 27, 2015

Aleef from Bangladesh
Couples
Beachfront Junior Suite
Stayed one night in September 2015
A little piece of paradise on earth
staff behaviour, service, amenities and everything
It was amazing !!!! Highly Recommended
Reviewed September 27, 2015

Christian from Austria
Couples
Superior Room
Stayed one night in September 2015
Great hotel with average service delivery
Bungalows, Location, Pool
This is a very nice hotel with great facilities. The pool(s) and the bungalows are outstanding. The location and view from the resort is very good, yet a bit remote. A boat is required to get to other places (200 Baht per person per transfer to Tonsai Bay). The staff is friendly but seems very inexperienced and misses attention to detail. Management and their interaction with staff or guests was not visible and could not be felt in the daily delivery of service. The employees (especially Supervisors) cannot speak English well enough to handle guest inquiries smoothly. The quality of food was good but not outstanding. Landscaping was very nice and the overall experience in this resort worth the money if one books a discounted rate via third party travel agencies like Agoda. The indicated rack rates would not be worth the service one receives. I suggest a USD 150 to 200 per day as the maximum rate for this hotel.
Reviewed September 26, 2015

Danish from Belgium
Families with young children
Superior Room
Stayed 3 nights in January 2015
Isolated Relaxation
Beach Access, Pool, Views
Very relaxing stay and nice staff. We went with a 1 year old and there was a nice baby cot. Good breakfast and decent quality food, though not as good as behind the resort in the local village. Only issue is you need to book golf buggies to get to your room as they are far away from the lobby (mostly).
Reviewed September 18, 2015

Fadila from Singapore
Families with young children
Deluxe Garden View
Stayed 2 nights in September 2015
Peaceful resort boring for kids many mosquitoes
Clear water tranquil jungle camp feeling
This resort is more for couples elderly for sure not young kids and teenagers the Gym is bad the pool is good but closes early the food is expensive romantic place dark at night many mosquitoes that put me off
Reviewed September 10, 2015

Sam from New Zealand
Couples
Superior Room
Stayed 2 nights in September 2015
Carly and Sam
Amazing location #paradise
Amazing stay so chilled out and relaxing!
Reviewed September 09, 2015

Cina from Hong Kong
Solo travelers
Superior Room
Stayed 3 nights in August 2015
Lack of professionalism and tourist knowledge
Nice resort huts, beautiful private beach, away from the crowded party central pier, nice and quiet
Hotel stay: August 27-30, 2015 Paradise resort attended by hotel staff with attitude. It is such a shame that the resort has its own very beautiful private beach and nice resort huts, to have such rude and unknowledgeable staffs. They were grumpy at most time, as if with an attitude. The staffs were extremely unhelpful and they didn't communicate between departments (e.g. Simple as check out credit card payment procedures to taxi boats service enquiry would take a long time. We inquired about things to do or see around the island but staffs at the reception or activities centre were not able to provide any sorts of basic tourists info outside their hotel resort.) Only activities/facilities available on the resort were island tours (provided by external providers - excellent service), kayaking (2-hr complimentary with island tour package), a very nice beach (less crowded compared to central pier beach), a small gym, and a nice pool. Disappointing food quality and choices at the resort restaurants (there were three restaurants at the resort but one Thai restaurant was not opened due to low season). Taxi boat to and from the central pier is about 20min away from the resort and costs about THB800 one way (by hotel boat) or THB 1000-1200 by public taxi boat. I would recommend this resort only if you plan to stay on the resort premise and enjoy a nice and quiet ocean view by the private beach. The resort does offer a very nice and tranquil surrounding after all. For us, the quality of customer service does matter and it was the worst hotel service experience we've ever had.
Reviewed August 31, 2015


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