Philippine Gateway Hotel

Philippine Gateway Hotel

Km. 3, National Highway, Luna, Surigao City, Philippines
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    Interior view Philippine Gateway Hotel
    Swimming pool Philippine Gateway Hotel
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     Philippine Gateway Hotel

    Guest reviews

    7.4
    Very good
    /10
    (126 reviews)See what guests said
    10.0
    Exceptional

    "Excellent service."

    Jim

    -

    December 8, 2018

    7.9
    Very good service
    Recommended by 86% of guests

    Property highlights

    • Airport transfer

    • Air conditioning

    • Room service [24-hour]

    • Laundry service

    Very good
    Location
    7.7
    See map
    Very good location
    Value for money7.4
    Distance to city center5.8 km
    Location rating7.7
    Select your room
    Executive Double Bed
    Executive Double Bed
    ...
    • Room size: 26 m²/280 ft²
    • Pool view
    • 2 double beds
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    Executive 2 Single Beds
    Executive 2 Single Beds
    ...
    • Room size: 26 m²/280 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 21 m²/226 ft²
    • Street view
    • 2 single beds
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 26 m²/280 ft²
    • Pool view
    • 1 queen bed
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    Deluxe
    Deluxe
    ...
    • Room size: 21 m²/226 ft²
    • Street view
    • 2 single beds
    Enter dates to see prices
    Suite with Breakfast, Wifi and Roundtrip Airport Transfers
    Suite with Breakfast, Wifi and Roundtrip Airport Transfers
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices
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    What people love about the property

    • 8.0
      Very good

      "Big rooms and great breakfast."

      H. P.

      |

      September 13, 2018

    • 9.6
      Exceptional

      "Ideal hotel location for Surigao city and Gasaino Mall."

      Kevin

      |

      August 8, 2018

    • 8.0
      Very good

      "A good hotel for the Philippines."

      michael

      |

      July 30, 2016

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    More about Philippine Gateway Hotel

    More about Philippine Gateway Hotel

    10.0
    Exceptional

    "Great hotel!"

    Ron

    |

    January 16, 2017

    An overview

    Show less

    What they offer

    7.6
    Very good

    "Good venue and location."

    Colm

    |

    March 1, 2016

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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (126)
    7.4
    /
    10
    Cleanliness7.2
    Facilities7.4
    Location7.7
    Room comfort and quality6.2
    Service7.9
    Value for money7.4
    Provided by verified guests of Agoda
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    All guests (126)
    All room types

    Show reviews that mention 

    Showing 70 verified guest comments
    1234
    8.8
    Excellent
    Melissa from Australia
    Couple
    Executive
    Stayed 2 nights in June 2018
    Spacious Rooms and Friendly Staff”
    Although repairing from recent earthquake activities, the Philippine Gateway Hotel presents very spacious and clean rooms, beautiful swimming pool and a great restaurant. The only negative would be it is not based within the CBD however ti is really cheap to get a ride to the city central to access markets, bars and restaurants.
    Reviewed June 18, 2018
    6.4
    Good
    Mark from Philippines
    Solo traveler
    Deluxe
    Stayed 1 night in June 2018
    With Pool”
    It's an old hotel and it is very much noticeable in the rooms. Almost seems like dilapidated. It doesn't help the floors are carpeted. There is a good-sized pool but the surroundings is not well kept. It's not clean especially on weekends when outsiders use the pool for a fee.
    Reviewed October 06, 2018
    9.6
    Exceptional
    shineta from Philippines
    Business traveler
    Executive 2 Single Beds
    Stayed 1 night in December 2018
    Exceptional”
    Gateway hotel is my home away from home.
    Reviewed December 14, 2018
    8.0
    Excellent
    Glenn from Philippines
    Couple
    Deluxe
    Stayed 1 night in January 2015
    Under renovation but still a good hotel”
    Staff, exclusivity, value for money
    I had a great time. I am glad they are with Agoda which makes booking a breeze. They are currently under renovation so you can expect to be accommodated to an old-type but carpeted room. The tub in our room is due for repair because the switch of the drain broke. This problem, however, is understandable. What I love most is their friendly staff. They're so helpful and accommodating to their guests which is a great advantage for a hotel.
    Reviewed January 29, 2015
    9.6
    Exceptional
    Kevin from United Kingdom
    Couple
    Executive
    Stayed 13 nights in July 2018
    Exceptional”
    Ideal hotel location for Surigao city and Gasaino Mall. Work in progress, but not intrusive. Swimming pool a added bonus. Free breakfast but basic food. A few minor repairs needed in room, like loose tap in bathroom and shower not brilliant, but just minor and weren't a problem. Cost to buy a replacement door lock card a bit expensive at 300php. Make them from thicker unbreakable plastic! Accidentally split ours while in my back pocket! All in all would stop here again
    Reviewed August 08, 2018
    8.0
    Excellent
    H. from Philippines
    Couple
    Executive 2 Single Beds
    Stayed 1 night in September 2018
    great value for the money”
    big rooms and great breakfast.
    Reviewed September 13, 2018
    10.0
    Exceptional
    Jim from Canada
    Business traveler
    Executive
    Stayed 1 night in December 2018
    Exceptional”
    Excellent service. Responded to all requests.
    Reviewed December 08, 2018
    6.8
    Good
    Feng from Singapore
    Couple
    Executive
    Stayed 2 nights in November 2018
    Good hotel”
    Restaurant serves nice food, and it has a nice swimming pool
    Reviewed November 17, 2018
    10.0
    Exceptional
    Arlene from Philippines
    Business traveler
    Standard
    Stayed 1 night in December 2017
    For business and family traveler”
    For business and family traveler
    Reviewed March 13, 2018
    10.0
    Exceptional
    Arlene from Philippines
    Family with young children
    Standard
    Stayed 1 night in December 2017
    For business and family traveler”
    For business and family traveler
    Reviewed March 13, 2018
    10.0
    Exceptional
    Arlene from Philippines
    Solo traveler
    Standard
    Stayed 3 nights in February 2018
    Business Traveler”
    Business Traveler
    Reviewed March 13, 2018
    10.0
    Exceptional
    Arlene from Philippines
    Business traveler
    Standard
    Stayed 2 nights in February 2018
    Company traveler”
    Business Traveler
    Reviewed March 13, 2018
    10.0
    Exceptional
    Jackylyn from Philippines
    Couple
    Standard
    Stayed 1 night in December 2017
    exceptional..exceeds my expectation”
    we checked in late and the check in was smooth and fast. comfy bed & we did have a good rest and ready to travel the next morning.and wow i didnt expect a buffet breakfast with their affordable room rate..will definitely come back here!
    Reviewed December 14, 2017
    7.6
    Very good
    Cesar from Philippines
    Couple
    Standard
    Stayed 1 night in August 2017
    Good location”
    We were traveling through Surigao City and chose this hotel due to its proximity to the airport. Check in was smooth. We arrived early due to our boat schedule. We were arriving in from Dinagat Island. The room was ready and they allowed us to check-in at 10:00 am. Very accommodating. The hotel seemed to be undergoing renovation. There was heavy machinery we could hear in our room. Fortunately the the noise ended at 5:00 pm. The room was clean, overlooking the pool. AC worked fine. The water in the shower never got hot, but was warm enough for a comfortable shower. The breakfast buffet was included with our room. Most of the selection were Filipino. My American companion opted to order from the menu (and pay extra). The restaurant accommodated him and let him order from the menu in lieu of the buffet. Thank you again! My only real issue was the WiFi in the room. Their system was set up to have a limited number of users per username/password. We could only login two devices. As travelers we would have preferred to login all our devices - laptops, smartphones, and tablets. Once logged in, the internet was slow. But it was much faster in the lobby area. The hotel is located along the main highway which made it convenient to hail a tricycle or a pedicab.
    Reviewed August 21, 2017
    4.0
    Cato from Norway
    Couple
    Executive
    Stayed 3 nights in July 2017
    Stay clear from this Hotel!”
    First things first: When we arrived at the hotel, we had NO toiletries in our room. No big deal, but there were also big splashes of something grey unknown stuff up on the shower walls. The bathroom were not cleaned at all before we arrived. Breakfast was terrible. Cold food and not good selection in either food or drinks. Free wifi had to be renewed ever 24 hours. Staff at the check in counter were more interested in their cell phone than the customers. Happened TWICE in two days that I got to the counted and had to call for her to watch up from her phone. They would NOT let me print out my travel iteneary. No this staff could use a course in customer service! The hotel also were a building site. Dirt everywhere.. Pool was nice though. But there were NO sun beds to lay on.
    Reviewed July 18, 2017
    8.0
    Excellent
    gavin from New Zealand
    Couple
    Executive
    Stayed 8 nights in September 2016
    NEVER JUDGE A BOOK BY ITS COVER”
    REALLY DISSAPOINTING, BREAKFAST COLD AND SAD ,NO VARIETY. ROOMS NEED UPDATING, OUTSIDE OF THIS HOTEL QUITE INVITING, UNTIL YOU SEE HOW THEY HAVE LET THERE MAINTENANCE SLIP. GOING TO BE HARD LONG ROAD TO GET THIS PLACE INTO SHAPE... GREAT POOL IF YOU COULD GET INTO IT,SEEMED SWIMMING LESSONS FOR LOCALS HAVE RIGHT AWAY... 4.5/10
    Reviewed October 19, 2016
    4.0
    michael from Australia
    Solo traveler
    Executive
    Stayed 2 nights in August 2016
    Surfer travelling ”
    The hotel is more like a training ground for school students! The room I paid online wasn't the room I got. Then when I said something they replied it has two singles I replied I paid for executive room with queen bed. There's constant construction going on that's very noisy. Food was terrible. Stay at the Tavern or the grande suites there a lot nicer rooms cheaper and food is better. This hotel obviously makes its money with functions for businesses and clearly have forgotten about the guests who pay for rooms. Do not stay here
    Reviewed August 19, 2016
    8.4
    Excellent
    Glenn from Australia
    Couple
    Deluxe
    Stayed 1 night in May 2016
    Excellent staff & food”
    Pros : Clean comfy bed and room with good tv and channels! Good size swimming pool and attentive staff always on hand. Good breakfast buffet, but no drip coffee (this day). Quick easy check in/out. Transfer bus service! Cons: Water pressure wasnt great in the shower. AC was cold but needed servicing - smelt musty. No info in room for Wifi connection. Sandwiches available on snack menu need a serious review.. not nice at all! Menu needs reducing in size and increase in quality for the price. Overall a good stay. Would recommend.
    Reviewed May 19, 2016
    8.0
    Excellent
    Vanessa from Philippines
    Solo traveler
    Deluxe
    Stayed 1 night in February 2016
    Room was not pricey considering it includes breakfast for two and free use of swimming pool. =)”
    Overall stay was pleasant and the only issue was the noise and dust coming from on-going improvement works on facilities (i.e. installation of elevators) but this should not be a worry once done as it will better serve future guests.
    Reviewed February 25, 2016
    5.0
    Peter from Australia
    Couple
    Executive
    Stayed 3 nights in July 2015
    2year + reno,s”
    nothing to me
    Was there 2years ago and the place still undergoing reno,s ( so slow i think they going backwords). There was no hot water in my room when i complane they did reconect it and i was told they only fix it when you complane .. The b/fast was only phil food and my wife who is phil said it was not nice . the pool was clean but the pool suround was still not finish no where to relax .. I will not stay there again
    Reviewed July 29, 2015
    1234
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