Phoenix Grand Hotel
Phoenix Grand Hotel
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7.2
Very good

"Big room, helpful staff."

gabriel

|

May 4, 2018

Superior Double Room - Guestroom Phoenix Grand Hotel
Superior Double Room - Guestroom
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Lobby Phoenix Grand Hotel
Lobby
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Food and beverages Phoenix Grand Hotel
Food and beverages
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Superior Double Room - Guestroom Phoenix Grand Hotel
Superior Double Room - Guestroom
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See map Phoenix Grand Hotel
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Excellent
Location
8.8
See all 6 photos Phoenix Grand Hotel
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What guests are saying:
Certified slam pad 👌🏽
Matt from Australia
Solo traveler
Everything about the hotel was perfect except for their solid rock bed! That was the only downside, everything else is just amazing. Would definitely recommend this hotel...
Redwan from Singapore
Group
Good
moon from Malaysia
Group
Hotel seems new and rooms are clean, modern and in very good condition. It’s a good location from Bangla and very close to the rear entrance to Jungceylon.
Darren from United Kingdom
Group
hotel is ok, nice pool, breakfast is acceptable. clean and nice rooms
Marcin from Poland
Family with young children
location was great just opp Jungceylon , check in/out was fast. Room is huge , clean but bed is a bit hard. Overall is a gd place to stay .
Brenda from Singapore
Couple
Very good location, nearly a new Hotel, service great and a very clean house
Peter from Germany
Solo traveler
Everything's was so perfect.. Had an amazing stay.. Will definitely book the same place on my next visit and highly recommend anyone as it's so central to everything...
alisha from United Arab Emirates
Group
Nice hotel verry nice. Clean room , verry nice bed. Ohh and the swimmingpool.. wauw on the rooftop you can see pathong city. The staff are also nice , and the breakfast is nearby the hotel and is also good!
Mitch from Thailand
Couple

Phoenix Grand Hotel

Excellent location
- 830 meters to the beach
- What's nearby?
Very good
From 382 reviewsSee what guests said
7.8
/
10
Excellent value for money
8.2
Value for money8.2
Location rating8.8
Nearest airportPhuket International Airport (HKT)
Distance to airport23.9 km
  • Airport transfer

  • 830 meters to the beach

  • Located in heart of Phuket

  • Free Wi-Fi in all rooms!

Room choices
This property is in high demand!Last booked 6 hours ago
Standard Room
Standard Room
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 1 double bed or 2 single be...
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Superior Double Room
Superior Double Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
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Double Single Use
Double Single Use
...
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    Double Executive
    Double Executive
    ...
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      Single Superior
      Single Superior
      ...
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        Tripple Room Pool
        Tripple Room Pool
        ...
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          Triple Room Panoramic
          Triple Room Panoramic
          ...
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            Single
            Single
            ...
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              Triple Room Sea
              Triple Room Sea
              ...
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                Have a question for Phoenix Grand Hotel?

                What people love about the property

                • 6.4
                  Good

                  "Beautiful rooftop pool."

                  Huda

                  |

                  April 3, 2018

                • 7.6
                  Very good

                  "Very good location for party and shopping"

                  Sebastien

                  |

                  January 31, 2018

                • 7.6
                  Very good

                  "Freindly staff who remembered a returning guest."

                  Aloysius K.

                  |

                  November 27, 2017

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                More about Phoenix Grand Hotel

                More about Phoenix Grand Hotel

                8.4
                Excellent

                "The staff is very friendly and helpful."

                nathan

                |

                April 9, 2018

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                What to eat nearby

                Thai cuisine
                Thai cuisine
                Bai touy
                3.3 km Thai
                Sweet Home Restuarant
                9.2 km Thai
                Asian cuisine
                Asian cuisine
                Number 6
                440 m Asian, Seafood, Thai
                Rayaan's Oriental Restaurant
                1.0 km Asian, European, Halal
                Kazu Patong Phuket
                1.3 km Asian, Japanese, Sushi

                What they offer

                7.6
                Very good

                "Overall, I had a pretty good stay."

                CHESPER-JOGHNE

                |

                April 13, 2018

                Show less

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show more

                Property's guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (382)Booking.com Reviews (2057)
                7.8
                /
                10
                Cleanliness8.0
                Facilities7.0
                Location8.8
                Service7.0
                Value for money8.2
                Provided by verified guests of Agoda
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                All guests (382)
                All room types
                Showing 224 verified guest comments
                12345
                3.6
                Syed from Malaysia
                Family with teens
                Superior Double Room
                Stayed 3 nights in November 2018
                New Hotel but full of cracks on the wall”
                The hotel is new and the location is good, just 3 mins walk to Jungceloyn Mall, however the cleanliness is poor. Only 1 lift is working, the lift is hot and so dirty. You can see cracks on the wall before entering your room. Not recommended.
                Reviewed November 22, 2018
                9.2
                Exceptional
                Dean from Australia
                Solo traveler
                Standard Room
                Stayed 7 nights in July 2018
                Can't go wrong ”
                Stayed here for two weeks. Had a spacious room with everything I needed. Close to everything with convenience stores at your doorstep and Jungceylon across the road. Bangla Rd just a five minute walk. Despite what others have said I found the staff to be very friendly and helpful. I guess they perhaps have to deal with alot of whining and demanding tourists so that would be enough to dampen anybody's demeanor at times. Will definitely stay here again.
                Reviewed August 12, 2018
                8.8
                Excellent
                martin from United Kingdom
                Solo traveler
                Superior Double Room
                Stayed 10 nights in July 2018
                Enjoyed my 10 day stay. ”
                Great location, walking distance to bars, shops, markets, but not noisy. Buffet breakfast is varied and good value. Rooftop pool. The industrial look of the building might not be to everybody's liking but I can see what they were trying to do, even if they didn't quite manage it. 24 hours concierge. Room cleaned daily if you want. They are very hot on fining you for any damages to the room property, including sheets, duvet and pillowcases. There is an extensive list of amounts they will fine you and the cleaning staff are trained to look for damages. Motorbike hire immediately outside the hotel.bToursv&trips, transport arranged. Laundry service.
                Reviewed July 14, 2018
                8.8
                Excellent
                Henry from Australia
                Solo traveler
                Superior Twin Room
                Stayed 8 nights in June 2018
                Patong's Finest”
                Well not quite, it is a great place to stay though, this was my second stint there, and over the past year you can certainly see the damage done by previous tenants, do they treat their own homes this way?, for the price it is a bargain, there is a safe, kettle, 2 water bottles supplied each day as well as two coffee sachets, shampoo and body wash also supplied daily, yes the bed is firm but didn't deter me from having a good sleep, staff are all fantastic, location is great, I didn't have breakfast so cannot comment, pool on the top floor is wonderful, would certainly stay there again.
                Reviewed June 28, 2018
                3.2
                Brett from Australia
                Couple
                Superior Double Room
                Stayed 10 nights in October 2018
                Don't stay here”
                We left after 4 days. The beds are rock hard and the staff just try and rip you off. I cut my leg one day and it started bleeding over night, so the cleaning staff said I could pay 1000 Baht to the hotel or 500 to them to was the sheet. No other place would ever charge for this. It is the worst place I have ever stayed in my life. The place should be rated 2 and not 4 stars
                Reviewed December 03, 2018
                8.4
                Excellent
                praveen from Qatar
                Solo traveler
                Superior Double Room
                Stayed 4 nights in October 2018
                Very good hotel ”
                Pros: location,Check-In fast, cool quite room, although did not reply to special request mail, but was all taken care off, roof top swimming pool clean and good view, room very clean and quiet close to party place but still very quiet. Bed was firm but that’s way I like it. Overall a very good hotel for the price , definitely will come back. Cons: not much, very minor things.
                Reviewed November 01, 2018
                6.0
                shaukat from Australia
                Solo traveler
                Standard Room
                Stayed 4 nights in October 2018
                Staff needs training”
                The location is great with easy access to all amenities, Bangla road and shopping mall. The staff need to improve customer service and behave professionally. Next time I will explore other properties on same road.
                Reviewed October 28, 2018
                6.8
                Good
                Raj from Malaysia
                Couple
                Superior Double Room
                Stayed 3 nights in September 2018
                Good Location.”
                Perfect Location, near to mall and beach. Huge bed.Comfortable. Staff could be more friendly, not a warm welcome. Cleanliness can be improved. Room have some kinda odour and Lights are dim. The door have to push to open for the room I stayed, Room 814. Maintenance staff chewing something in his mouth,every time I saw. Hotel that need to be improved.
                Reviewed September 27, 2018
                7.2
                Very good
                Nilesh from Singapore
                Family with teens
                Superior Double Room
                Stayed 4 nights in August 2018
                Good location”
                Phoenix grand hotel has got a good location in the Patong area. Everything nearby, mini mart (just down), Jungcelon Mall (5 mins walk), Patong Street/Patong Beach (10 mins walk). Good restaurants & shopping area nearby. Breakfast is okok, we were family of Indian vegeratian, so had very limited/rare options. All over spread is not huge, but yeah can have a couple of choices. Hotel rooms are spacious enough, but during the night light is very dim, not enough also. Cleanliness ok, a sink is having issues for all 3 rooms we booked. Bathroom shower good (hot & good pressure). For the price we paid for the hotel, I think it was a decent hotel to manage things.
                Reviewed September 24, 2018
                6.8
                Good
                Ooi from Malaysia
                Couple
                Standard Room
                Stayed 1 night in September 2018
                The room is quite big and cheap! Location is super B”
                The hotel lobby and breakfast area is non off air condition . The room I booked is quite big and toilet is big too! We stay for 1 night only. The location is super B , nearby got restaurants, mini mart and family mart. Beside the hotel is Baan zaan Night Market , selling mostly of seafood and. Not a big Night Market . The restaurant nearby is quite expensive :( walk 10mins to reach Patong Beach!
                Reviewed September 20, 2018
                8.8
                Excellent
                Nicolas from Belgium
                Couple
                Superior Double Room
                Stayed 4 nights in May 2018
                Good surprise”
                Room was new, nice design, good firm bed, little safe, balcony, big shower, excellent room cleaning. Nice swimming pool but will already need a renovation soon!!! Good buffet breakfast, but be there before 10:30am. Staff is quite distant but all in all a very nice hotel.
                Reviewed June 04, 2018
                8.0
                Excellent
                Chee from Hong Kong
                Group
                Superior Double Room
                Stayed 1 night in April 2018
                Value for money and nearby everything”
                This hotel is really value for money and have a very best location nearby everything. We stayed in 2 different hotels in Phuket and the breakfast of this hotel is the best. We have the breakfast just next to the lobby of the hotel, no need to another building. Also, we have 2 chairs in our balcony. Anyway, everything is good, we are happy and like this hotel.
                Reviewed May 05, 2018
                8.4
                Excellent
                nathan from United States
                Solo traveler
                Superior Twin Room
                Stayed 6 nights in April 2018
                Convenient Spot ”
                Phoenix is a good hotel if you are looking for convenience. It is in walking distance of everything in Patong. The rooms are nice (AC, cable TV, small fridge) and decent wifi. It reminds me of a nice college/university dorm. The staff is very friendly and helpful. Great value for your money. I've stayed here many times and plan on returning. It not a luxury hotel but has what you need if you want to have fun in Patong.
                Reviewed April 09, 2018
                3.2
                Sav from Australia
                Family with teens
                Superior Double Room
                Stayed 9 nights in November 2018
                Disappointed with photos on website was not as when I got there staff were rude and not helpful.”
                Will not and would not recommend that property. Staff need to learn some people skills how to speak to people. Beds were hard and I asked for extra bed and all they did was throw a mattress on the floor. Disappointed and unprofessional.
                Reviewed November 12, 2018
                3.2
                Syed from Malaysia
                Family with teens
                Superior Twin Room
                Stayed 3 nights in November 2018
                Not recommended”
                Hotel looks new but terrible maintenance.
                Reviewed November 22, 2018
                8.0
                Excellent
                Karin from United Arab Emirates
                Family with young children
                Standard Room
                Stayed 7 nights in August 2018
                Very good”
                We were quite impressed with the hotel and food. One thing we would recommend is a change in the air conditioning in the rooms. It blows straight on the bed and has only a hi and low setting with no real difference between the 2. All staff in hotel is very friendly and helpfull accept some of the reception staff which is most important. But in general we were happy and hotel is in great location with access to EVERYTHING you would need.
                Reviewed August 12, 2018
                9.2
                Exceptional
                Balamurugan from Malaysia
                Group
                Superior Double Room
                Stayed 3 nights in May 2018
                Exceptional”
                Everything was perfect or almost perfect.Its definately value for money;new,clean, affordable, not very far fr Bangla road, suited right beside a market which becomes an awesome plc to have fresh, cheap seafood dinner at night, even the restaurants around are much more cheaper compared to the 1s nearer to Bangla road, friendly staffs & perfect for family,couples or guys who want to have fun😜.Will definately return here & strongly recommend this plc to everyone.You won't be dissapointed
                Reviewed August 06, 2018
                7.6
                Very good
                Muhammad from Singapore
                Couple
                Superior Double Room
                Stayed 3 nights in July 2018
                Good but there is room for improvement.”
                This is my second time staying here. The room was very clean and well maintained, wifi was operating at peak performance and location was good very near to banzaan night market and jung-ceylon. Room for improvement: Front desk staff needs to buck up on their customer service and need to be more lively but Overall its a good place to stay in patong.
                Reviewed July 18, 2018
                6.8
                Good
                Nur from Singapore
                Couple
                Superior Double Room
                Stayed 4 nights in July 2018
                Value for money but staffs gotta smile more”
                Our stay throughout was awesome except for the noisy aircon but it was still fine for us. The room is very spacious. Just one improvement, the staffs, are not as friendly. They need to be more professional and smile. That would be better to greet guest.
                Reviewed July 15, 2018
                9.2
                Exceptional
                Patricia from Malaysia
                Couple
                Superior Double Room
                Stayed 3 nights in July 2018
                the hotel is nice and recommended! ”
                hotel is nice, it is located in strategic area, will recommend this to all! but the s. pool is a bit dangerous for children, and the receptionist need to learn more english so that will be easy to those who staying in the hotel. overall is cool! the view, value for money! and i love the bed sheet, comforter, towels smells good! but yeaaaa. no iron are provided
                Reviewed July 10, 2018
                12345
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                • Excellent location
                • Patong Beach