Phoenix Chalets
Lobby, Phoenix Chalets in Hakuba
Facilities, Phoenix Chalets in Hakuba
Restaurant, Phoenix Chalets in Hakuba
Kitchen, Phoenix Chalets in Hakuba
Kitchen, Phoenix Chalets in Hakuba
Exterior view, Phoenix Chalets in Hakuba

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15 reviews

15 reviews

See map


Location rating score

Excellent location
Closest landmarks
Happoone Shizen Kenkyu Road
430 m
Shirakaba 1
500 m
Gondola Adam
530 m
Kokusai 1
570 m
Hakuba Happo Bus Terminal
650 m

Phoenix Chalets

4690-2 Hokujo, Hakuba, Hakuba, Japan, 399-9301 - See map

Conveniently situated in the Hakuba part of Hakuba, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.


Sparkling clean

620 meters to public transportation

Excellent room comfort & quality

Hot tub



Car park

Shuttle service

Free Wi-Fi in all rooms!

BBQ facilities

Hot tub



Luggage storage

Your dates are popular among travelersUsers are booking a place in Hakuba every 27 minutes on
Value for money8.4
Location rating8.4

Rooms available at Phoenix Chalets

Room comfort & quality


Phenix One - Four Bedroom Chalet (10 Adults)
  • Room size: 283 m²/3046 ft²
  • 4 bathrooms
  • 1 double bed & 1 double bed...
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Three-Bedroom Chalet (6 Adults)
  • Room size: 142 m²/1528 ft²
  • 2 bathrooms
  • 2 single beds & 2 single be...
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Two-Bedroom Chalet (4 Adults)
  • Room size: 112 m²/1206 ft²
  • 2 bathrooms
  • 2 single beds & 1 king bed
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Deluxe Twin Room
  • Room size: 32 m²/344 ft²
  • Street view
  • 2 futons
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Superior Single Room
  • Room size: 17 m²/183 ft²
  • Street view
  • 1 futon
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Triple Room
  • Room size: 32 m²/344 ft²
  • Street view
  • 2 futons
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Twin Room
  • Room size: 31 m²/334 ft²
  • Street view
  • 1 futon and 1 double bed
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Superior Japanese Triple Room(Private Bathroom)
  • Room size: 31 m²/334 ft²
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Phoenix One Chalet
  • Room size: 283 m²/3046 ft²
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Superior Twin Room
  • Room size: 22 m²/237 ft²
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Frequently asked questions

What sort of non-water sports and outdoor activities are available at Phoenix Chalets?

Phoenix Chalets offers non-water sport and outdoor activities such as skiing for you to take joy in.

What kinds of entertainment are available at Phoenix Chalets?

Phoenix Chalets offers karaoke while you lounge at this property, offering guests with entertainment value all throughout your holiday here.

Does Phoenix Chalets offer laundry services?

Yes! Phoenix Chalets offers laundry service at your grasp for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Does Phoenix Chalets have an option for contactless check-in and check-out?

At Phoenix Chalets, guests can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

What points of interest are near by Phoenix Chalets that are in walking range?

While staying at Phoenix Chalets, kick start your holiday break by discovering the closest destinations that are within walking distance to the property which include Happoone Shizen Kenkyu Road, Shirakaba 1, and Gondola Adam.

How many rooms does Phoenix Chalets have?

Phoenix Chalets has a total of 15 rooms.

At what time of the year is Phoenix Chalets most popular?

Phoenix Chalets's most popular month where verified guests have stayed the most is in May.

What was the average room rate for Phoenix Chalets been in the past month?

The typical room rate for Phoenix Chalets in the past month is 62870.87 JPY, compared to city's average of 32828.79 JPY.

What do guests like most about Phoenix Chalets?

Verified guests that stayed at Phoenix Chalets have given this property a rating of 10.0 for its remarkable facilities as the main highlight for their stay.

What is the nearest train, metro, or bus station to Phoenix Chalets?

The closest train, metro, or bus station is Nakatsuchi, 12623.95 m away from Phoenix Chalets.

What people love about Phoenix Chalets

  • 8.8


    "Hotel staffs are very willing to help you."



    January 26, 2023

More about Phoenix Chalets

More about Phoenix Chalets

Phoenix Chalets

Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the resort's free Wi-Fi. Guests can enjoy convenient available parking right at the resort. Front desk services including luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at Phoenix Chalets thanks to the resort's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by resort.

Dining and things to do

Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's karaoke rooms and bar. Light snacking is available day or night with the resort's vending machines.
Phoenix Chalets offers an excellent variety of recreational facilities. Indulge in winter's best and hit the slopes every day, made easier with ski slopes right on-site. End your days in total relaxation with a visit to the massage and hot tub. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.

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Amenities and facilities



Languages spoken
  • English
  • Japanese
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Canoeing
  • Fishing
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Skiing
  • Ski lessons
  • Tennis court
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Lockers
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • CCTV in common areas
  • Check-in/out [private]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Rental car
  • Shuttle service
Sports equipment rental
  • Ski equipment rentals
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Coffee/tea maker
  • Desk
  • Dishwasher
  • Fan
  • Free bottled water
  • Full kitchen
  • Hair dryer
  • Ironing facilities
  • Microwave
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Washing machine
  • Wi-Fi [free]


4690-2 Hokujo, Hakuba, Hakuba, Japan, 399-9301


Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

  • Check-in from16:00
  • Check-out until10:00
  • Reception open until18:00
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges0
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 15
  • Room voltage100
  • Year property opened1984
  • Most recent renovation2009

Reviews of Phoenix Chalets from real guests

Provided by verified guests of Agoda
Room comfort and quality10.0
Value for money8.4
High score for Hakuba
9+ Exceptional (1)
8-9 Excellent (2)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (0)
Showing 3 verified guest comments
Hua from Taiwan
Family with teens
Deluxe Twin Room
Stayed 5 nights in December 2022

Charlet is the best option ”

Phoenix hotel has the best charlet in Hakuba and in the Olympic village it’s crucial to have shuttle bus take you the supermarket or local restaurant and the hotel provides shuttle service but you have to book it in advance because snow season is very few taxi and shuttle usually fully booked. Shuttle bus drivers are very friendly and helpful to customers. Hotel staffs are very willing to help you.

Reviewed January 26, 2023
Amy from Hong Kong SAR, China
Family with young children
Stayed 2 nights in May 2015

Best place I've ever stayed”

Stylish, Location, cleanliness
Reviewed May 07, 2015
HITOSHI from Japan
Stayed 1 night in August 2016



Reviewed August 08, 2016
This is a popular property. Don't miss out!

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