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Phoenix Hotel Saigon

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Very good
Based on 69 reviewsSee what guests said
7.6
90% would recommend to a friend
Phoenix Hotel Saigon
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7.6 Very good guest rating
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"Nice and friendly staff. The facilities were good!"

Le T.Vietnam
Interior view
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7.7 Very good location
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7.7Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Laundry service

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Room choices
Suite Triple City View (3 Adults)
...
  • City view
  • 30 m²/323 ft²
  • 1 single bed and 1 double b...
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Superior Double Bed
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  • No view
  • 20 m²/215 ft²
  • 1 double bed
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Deluxe Double Bed
...
  • Partial lake view
  • 20 m²/215 ft²
  • 2 single beds
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Suite Double City View
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  • City view
  • 30 m²/323 ft²
  • 1 double bed
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Triple Deluxe
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  • Partial lake view
  • 20 m²/215 ft²
  • 1 single bed and 1 double b...
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Verified guest reviews

Agoda Reviews (69)
Filter by guest type:
Cleanliness8.1
Facilities6.7
Location7.7
Room comfort and quality8.5
Service7.6
Value for money7.9
Provided by verified guests of Agoda
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Superior Double Bed
Triple Deluxe
Suite Double City View
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Showing 39 verified guest comments
1234
9.6
MYLINH from United States
Couple
Triple Deluxe
Stayed 4 nights in November 2017
Exceptional
I like the way they make sure customer are safe. hotel always called me ask if I want to allow visitor to come to my room, and they double check my welfare after someone leave the room. they always make sure their customer is safe. and always value their customer opinions. my rooms is clean and neat. facilities and staff is good and friendly. love it. will definitely recommend this property to friends and acquaintances
Reviewed November 22, 2017
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8.0
Kevin from United States
Solo traveler
Suite Double City View
Stayed 4 nights in October 2017
Nice place to crash
Basic, small hotel with friendly staff. Quang was very friendly, courteous and accommodating when I needed to change room. The rooms were clean and well maintained. The rooms toward the front of the hotel were very noisy from the street traffics . Get rooms toward the back if you want some peace and quiet time. Will definitely stay again on my next trip to Vietnam.
Reviewed November 11, 2017
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6.4
SAY from Malaysia
Family with young children
Superior Double Bed
Stayed 2 nights in September 2017
Good
Overall happy with my stay except that no complementary mineral water provided. All of the hotels I stayed before will provide it. This hotel will charge for the mineral water.
Reviewed October 05, 2017
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7.6
SAY from Malaysia
Group
Triple Deluxe
Stayed 1 night in September 2017
It will be better if there are more staff can communicate either in Mandarin or English.
First time experience, hotel did not provide complementary water and charge to customer.
Reviewed September 19, 2017
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2.0
Rino from Singapore
Couple
Superior Double Bed
Stayed 2 nights in August 2017
Terrible Experience in Phoenix Hotel, Rest assure that I will never patronize your hotel ever.
Terrible Experience with the Staffs At Phoenix Hotel. 1) We were not allowed to bring food back into the hotel room. I understand that and politely asked then if we can have our food in the hotel dining area but were told to eat out food outside the hotel. What a great service! 2) Hotel do not provide complimentary mineral water, as it was time for my medication I took the water bottle from the fridge with an intention to buy a new water bottle to replace it before I checkout. I even bought two water bottles of the same brand to replace the one that i took. When I checkout on the third day, to my horror the staff told me that they will be charging me for the water bottle that I took from the fridge dispute that I replaced it with two. 3) I didn't expect the quality of the hotel's staffs to be cheaper than the hotel's accommodation rate. An advice to tourists please avoid this hotel as they go all the way out to rip tourist's money. Worst service and experience one could have get.
Reviewed August 21, 2017
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6.0
Tony from Taiwan
Business traveler
Superior Double Bed
Stayed 1 night in December 2016
Good location, clean room and friendly staffs
Good location, clean room and friendly staffs
Reviewed December 27, 2016
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10.0
Le from Vietnam
Couple
Suite Double City View
Stayed 1 night in December 2016
Good value
Nice and friendly staff. The facilities were good!
Reviewed December 15, 2016
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7.2
ngee from Singapore
Business traveler
Suite Double City View
Stayed 1 night in September 2016
good location
economical hotel with large room. Hotel staff is also friendly. Only thing is I got a twin bed instead of double bed that I booked. During checkout, I forget my passport as hotel kept it. Hotel realized when I am on way to airport. They informed Agoda and agoda called me. luckily my number with Agoda is still valid. Hotel staff drove to airport to pass me the passport within 35 mins from call. luckily I made it in time.
Reviewed September 26, 2016
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7.6
Lee from Malaysia
Business traveler
Superior Double Bed
Stayed 1 night in August 2016
One night in Chinatown
It is a value for money hotel with very friendly staff. Conducive place to stay.
Reviewed September 01, 2016
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8.0
Tony from Taiwan
Solo traveler
Superior Double Bed
Stayed 1 night in August 2016
Clean room, friendly staffs and good location
Clean room, friendly staffs and good location
Reviewed August 23, 2016
1 traveler found this review helpful. Did you?|
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Phoenix Hotel Saigon
|Very good 7.6
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