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Very good
Based on 601 reviewsSee what guests said
7.3
86% would recommend to a friend
Phoenix Hotel
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Interior view
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Swimming pool
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7.3 Very good guest rating
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"FANTASTIC PLACE TO STAY."

AllanAustralia
Exterior view
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7.4 Very good location
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7.4Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

  • Bar

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Room choices
VIP
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  • No view
  • 77 m²/829 ft²
  • 1 queen bed
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Deluxe
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  • No view
  • 15 m²/161 ft²
  • 1 queen bed
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Standard
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  • No view
  • 15 m²/161 ft²
  • 1 queen bed
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VIP Room**
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    Standard **
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      Deluxe Room**
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        Verified guest reviews

        Agoda Reviews (601)
        Filter by guest type:
        Cleanliness6.9
        Facilities7.5
        Location7.4
        Room comfort and quality7.5
        Service7.5
        Value for money7.6
        Provided by verified guests of Agoda
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        Showing 572 verified guest comments
        12345
        10.0
        Anonymous
        Solo traveler
        Standard
        Stayed 7 nights in October 2017
        Friendly
        This hotel I have stayed at many times because it is Friendly the management and staff are very helpful. The pool is well maintained unlike many in Asia. The restaurant is available 24/7 which is great and the room service cost is same as in restaurant. The plus is that it is expat owned and run and virtually all the guest are expats or vacationers so you feel at home here and very safe. I would be happy to recommend this hotel I wish them a merry Christmas and happy new year
        Reviewed November 06, 2017
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        6.8
        gary from United States
        Couple
        Standard
        Stayed 1 night in October 2017
        Good
        Good for the price
        Reviewed October 30, 2017
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        8.4
        hosei from Japan
        Solo traveler
        Standard
        Stayed 3 nights in October 2017
        90
        Good for price
        Reviewed October 30, 2017
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        6.4
        JOHN from United Kingdom
        Solo traveler
        Standard
        Stayed 4 nights in July 2017
        Good
        Phoenix is the best located hotel for me since its too noisy nearer to the town. Price is right and staff are obliging. I have to give one star for cleanliness as honestly, its never as clean as I would have hoped. One star also for facilities as they still have TVs that belong in museums (even some of the flat screens in the more expensive rooms are LCD - or is that LOL).
        Reviewed October 16, 2017
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        4.4
        JOHN from United Kingdom
        Solo traveler
        Standard
        Stayed 4 nights in September 2017
        Very conveniently located, but dirty and outdated
        Nicely located away from the entertainment center. Friendly staff. Good size rooms. Cleanliness EXTREMELY lacking, most rooms I've stayed in have very old and outdated amenities, eg they still have CRT TVs, bathrooms are filthy with very old tiling and decor!! I did get a room once that had a plasma flatscreen, but it was so old it wouldn't play a movie from USB. Restaurant is overpriced compared even to the Puzzles cafe next door. Recently I waited 20 mins for my meal before I was told my choice was not available. No pool table. Walking to the room is on a decrepit carpet with walls that were artexed in the sixties style. Lights are not even the same type throughout. Frequent brownouts (no backup power). The whole place needs a big overhaul. It hasn't been invested in for a very long time.
        Reviewed September 19, 2017
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        9.6
        Melvyn from United Kingdom
        Solo traveler
        Standard
        Stayed 2 nights in September 2017
        Excellent stay in this hotel
        Enj
        Reviewed September 12, 2017
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        7.6
        Nakazato from Japan
        Solo traveler
        Standard
        Stayed 1 night in August 2017
        good experience
        Ideal place if you're barhopping around the perimeter road
        Reviewed September 07, 2017
        1 traveler found this review helpful. Did you?|
        10.0
        Peter from Australia
        Solo traveler
        Standard
        Stayed 7 nights in March 2017
        Exceptional
        Great place to stay will return again soon
        Reviewed August 13, 2017
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        9.2
        Steven from United States
        Solo traveler
        Standard
        Stayed 7 nights in October 2016
        Friends
        This is one place where they treat you like a friend and it does not feel fake. The food is some of the best in town. They are a small older place but they are one the best places for a budget and quiet location.
        Reviewed August 06, 2017
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        10.0
        Allan from Australia
        Solo traveler
        Standard
        Stayed 7 nights in June 2017
        ALWAYS THE BEST
        FANTASTIC PLACE TO STAY.
        Reviewed July 24, 2017
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        12345
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        Phoenix Hotel
        |Very good 7.3
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