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Phoenix Hotel
Phoenix Hotel
Phoenix Hotel
Phoenix Hotel
Phoenix Hotel
Phoenix Hotel
Phoenix Hotel

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6.1

Good

243 reviews

243 reviews

Housekeeping3
Shops2
See map

5.8

Review score

Location rating score

Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
THE OUTLET Store

270 m

Emirates Golf club

410 m

Dubai Grocery

430 m

Juma Grocery

510 m

Dream Land Nuts

540 m

Popular landmarks
Dubai Creek

1.8 km

The Dubai Mall

8.8 km

Dubai Aquarium & Underwater Zoo

9.1 km

Burj Khalifa

9.2 km

The Dubai Fountain

9.4 km

Closest landmarks
Al-Ghurair City

610 m

Deira Bus Station

630 m

Book Corner

630 m

Union Metro Station

640 m

Souk Al Bahar

640 m

Newly renovated

Phoenix Hotel

28, St.28 C, Community 118,Nakheel Area, Dubai, Deira, Dubai, United Arab Emirates, 39674 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Deira, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Burj Khalifa. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

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Highlights

Located in heart of Dubai

Check-in [24-hour]

620 meters to public transportation

Inside city center

Complimentary WIFi in all rooms

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Check-in/out [express]

Luggage storage

Restaurants

Bar

Laundry service

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money6.4
Distance to city center1.0 Km
Location rating5.8
Nearest airportDubai International Airport (DXB)
Distance to airport5.6 km

Rooms available at Phoenix Hotel

Family Room
...
  • Room size: 14 m²/151 ft²
  • Balcony/terrace
  • 2 double beds & 4 single be...
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Standard Triple Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 double bed & 3 single bed...
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Standard Double - King
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 king bed
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Suite Room
...
  • Room size: 38 m²/409 ft²
  • Street view
  • 1 king bed & 1 king bed
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Standard Double or Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Deluxe Family Room
...
  • Room size: 22 m²/237 ft²
  • Balcony/terrace
  • 3 single beds and 1 king be...
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Quadruple Room
...
  • Room size: 14 m²/151 ft²
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DOUBLE BED 1 O 2 CAMAS
...
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    Double or Twin
    ...
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      SINGLE ROOM KING BED 2 BEDS
      ...
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        Frequently asked questions

        What time is check-in and check-out at Phoenix Hotel?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Phoenix Hotel?

        For those who wish to drive their own cars, Phoenix Hotel has a car park right on site for maximum convenience. Parking is free for guests.

        Is breakfast offered at Phoenix Hotel?

        Wake up to a great continental breakfast at Phoenix Hotel.

        What is the smoking policy at Phoenix Hotel?

        Phoenix Hotel does not permit smoking in any of its rooms or indoor areas.

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        Explore the neighborhood

        Property ranking|Compared to 3,530 Dubai properties
        See all rankings
        Room comfort score
        7/10
        Service score
        6.4/10
        Cleanliness score
        6.3/10
        Value for money score
        6.4/10
        Better than
        95
        %
        of Dubai properties
        Better than
        91
        %
        of Dubai properties
        Better than
        91
        %
        of Dubai properties
        Better than
        90
        %
        of Dubai properties
        Overall rating:

        6.1

        Good
        243 reviews
        Cleanliness
        6.3
        Facilities
        5.1
        Location
        5.8
        Read all reviews >
        More about Phoenix Hotel

        More about Phoenix Hotel

        Phoenix Hotel

        Phoenix Hotel is the perfect choice for travelers who want to take in the sights and sounds of Dubai. Experience an urban escape in Dubai with a stay at Phoenix Hotel, with its exceptional location right in the city center. Looking for lots of choices? Phoenix Hotel spoils you for choices in activities, with its convenient location just 9.1 km from the Burj Khalifa.
        Phoenix Hotel offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. Front desk services including luggage storage can assist with your needs.
        If you need, the ticket service can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need.
        Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
        Equipped with handy amenities, guestrooms at Phoenix Hotel guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Phoenix Hotel include special design features like a separate living room. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
        The hotel also offers a refrigerator, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


        Dining and things to do

        Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Phoenix Hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.


        Around the property

        Phoenix Hotel provides an excellent base for exploring the sights of Dubai in-depth. Get a photograph of yourself in front of The Dubai Fountain located 9.3 km away, a must-see for anyone visiting Dubai. The best way to remember your time in Dubai is with a nice gift at The Dubai Mall located about 8.8 km away.


        Reasons to stay here

        Rooms don't get much cheaper than here, being less than 91% of the city's accommodation.
        Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 95% of the city's accommodation.
        It's hard to beat the room comfort here, which is rated higher than 95% of other accommodations in Dubai.

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        Amenities and facilities
        Review score
        Facilities

        5.1

        Most talked about facilities

        Breakfast

        13 mentions

        Internet

        13 mentions

        Housekeeping

        11 mentions

        Taxi

        6 mentions

        Languages spoken

        • English
        • Arabic
        • Hindi

        Accessibility

        • Wheelchair accessible

        Internet access

        • Complimentary WIFi in all rooms
        • Internet services
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Ticket services
        • Tours

        Cleanliness and safety

        • Anti-viral cleaning products
        • Body thermometer
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Shared stationery removed
        • Staff trained in safety protocol
        • Temperature check for guests and staff

        Dining, drinking, and snacking

        • Bar
        • Kitchen
        • Restaurants
        • Room service

        Services and conveniences

        • Air conditioning in public area
        • Convenience store
        • Currency conversion service
        • Daily cleaning
        • Disabled facilities
        • Elevator
        • Food delivery
        • Invoice provided
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Shrine
        • Smoke-free property
        • Smoking area

        For the kids

        • Family room

        Access

        • CCTV in common areas
        • CCTV outside property
        • Check-in/out [express]
        • Check-in/out [private]
        • Check-in [24-hour]
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms

        Getting around

        • Car park [free of charge]
        • Car park [on-site]

        Available in all rooms

        • A/C
        • Bathtub
        • Cleaning products
        • Closet
        • Complimentary drinking water
        • Desk
        • Extra long bed
        • Hair dryer
        • Iron and ironing board
        • Linens
        • Lock box in room
        • Locker
        • Mini bar
        • Phone
        • Private bathroom
        • Private entrance
        • Refrigerator
        • Satellite/cable channels
        • Seating area
        • Shower
        • Slippers
        • Sofa
        • Toiletries
        • Towels
        • Wake up call
        • Wi-Fi
        • Wi-Fi [complimentary]
        Food and dining
        Restaurants on site

        Restaurant

        • Cuisine: Local
        • Menu: Buffet
        Location
        28, St.28 C, Community 118,Nakheel Area, Dubai, Deira, Dubai, United Arab Emirates, 39674
        Review score
        Location

        5.8

        Airports

        • Dubai International Airport (DXB)
          5.6 km 32 min drive
        • Sharjah International Airport (SHJ)
          21.5 km 38 min drive

        Public transportation

        • Deira Bus Station
          630 m 15 min walk
        • Union Metro Station
          640 m 6 min drive

        Hospital or clinic

        • Amber Clinics
          1.1 km

        Shopping

        • The Dubai Mall
          8.8 km

        Convenience store

        • On-site

        Cash withdrawal

        • ATM
          170 m 3 min walk
        What's nearby

        Popular landmarks

        • Dubai Creek
          1.8 km
        • The Dubai Mall
          8.8 km
        • Dubai Aquarium & Underwater Zoo
          9.1 km
        • Burj Khalifa
          9.2 km
        • The Dubai Fountain
          9.4 km
        • Wild Wadi Waterpark
          19.4 km
        • Burj Al Arab
          19.5 km
        • Ski Dubai
          20.8 km
        • Dubai Miracle Garden
          24.6 km
        • Atlantis Aquaventure Waterpark
          24.8 km

        Nearby landmarks

        • THE OUTLET Store
          270 m
        • Emirates Golf club
          410 m
        • Dubai Grocery
          430 m
        • Juma Grocery
          510 m
        • Dream Land Nuts
          540 m
        • Al-Ghurair City
          610 m
        • Deira Bus Station
          630 m
        • Book Corner
          630 m
        • Union Metro Station
          640 m
        • Souk Al Bahar
          640 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds vary by room. Please check each room's capacity for details.

        Minimum age of guests is: 18 year(s).

        Others
        • A tourism tax will be charged directly at the property.
        • When booking 6 or more rooms, special policies may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from14:00
        • Check-out until12:00

        Getting around

        • Distance from city center1.0 Km
        • Travel time to airport (minutes)15

        The property

        • Local Tax ID/ Rental License674780
        • Number of floors5
        • Number of rooms 78
        • Room voltage220
        • Year property opened2012
        • Most recent renovation2020

        Reviews of Phoenix Hotel from real guests

        Provided by verified guests of Agoda
        Cleanliness6.3
        Facilities5.1
        Location5.8
        Room comfort and quality7.0
        Service6.4
        Value for money6.4
        High score for Dubai
        Rating
        9+ Exceptional (9)
        8-9 Excellent (24)
        7-8 Very Good (37)
        6-7 Good (30)
        <6 Below Expectation (87)
        Time of the year
        Mar - May (43)
        Jun - Aug (22)
        Sep - Nov (66)
        Dec - Feb (56)
        All guests (243)
        All room types
        All languages

        Show reviews that mention 

        Showing 187 verified guest comments
        12345
        9.0
        Exceptional
        JERWIN from Philippines
        Group
        Standard Double or Twin Room
        Stayed 4 nights in April 2014

        Comfortable stay, good value for money”

        Close to gold and spice souks, close to DXB airport, attentive staff

        We had an overall comfortable 4-night stay at Phoenix Hotel. The rooms had high ceiling and a balcony which was nice! There was spacious closet too. The free breakfast was ok, nothing special but it was enough. It is close to the gold and spice souks which, if you have time, you can just walk and explore. Also, the room service staff were friendly and attentive. My only complaints were the slow Wi-Fi/Internet and keeping the passport for an hour when we checked in. We were told to get our passports after an hour which didn't sit well with me. Maybe it's the hotel policy since we saw passports on the front desk staff's drawer when she opened it. After an hour, I was then told to claim our passports the next day. I eventually got it them back. This policy was not stated on the website. The Wi-Fi cuts off every now and then. When you're back at the hotel from sightseeing, you would want to connect with family and friends but the Internet speed and connection at the hotel was less than satisfactory.

        Reviewed May 01, 2014

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        8.3
        Excellent
        Jesse from Canada
        Couple
        Standard Double or Twin Room
        Stayed 1 night in October 2013

        Clean room and convenient location”

        Cleanliness, large room, close to airport

        We stayed at this hotel because we had a lay over in Dubai and it is very close to the airport. The rooms are tastefully decorated and the bed is very comfortable. The room was clean and the free breakfast was healthy and had a good variety of food. The staff was friendly and helpful. Good deal for the price you pay.

        Reviewed October 16, 2013

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        8.7
        Excellent
        Ebere from Nigeria
        Family with young children
        Standard Double or Twin Room
        Stayed 9 nights in December 2012

        Neat room and friendly staff”

        clean comfortable room,helpful staff,good cable stations

        My stay at the hotel was a pleasant one. I got an early check-in which was a relief after my long flight. The room is neat and everything looks new. The bed is very comfortable and the bathroom is clean. The housekeepers and their surpervisor take their jobs seriously and do the room cleaning well. The staff were all friendly. It is definitely a family friendly hotel and I'll sure recommend it to anyone travelling to Dubai. Location is good too,about 10-15mins walk to the gold souk.

        Reviewed January 13, 2013

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        8.7
        Excellent
        Daichi from Japan
        Business traveler
        Standard Double or Twin Room
        Stayed 1 night in January 2013

        good standard”

        good location, friendly staff

        This Indian-run hotel was located in the centre of Deira area, 10min-walk to 3 Metro stations. When I arrived very early, they served me a cup of milk tea. Although the lobby has not good wi-fi network, Room has a good network. The room was clean and quiet.I really recommend this hotel to other travellers.

        Reviewed January 27, 2013

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        7.3
        Very good
        Manny from United States
        Solo traveler
        Standard Double or Twin Room
        Stayed 2 nights in January 2013

        Good value for the money”

        reasonably priced and fairly comfortable

        Comfortable stay. Came during holiday and many other hotels were very expensive. Phoenix was reasonable and comfortable. Located right in the heart of Deira, was the best for site seeing but was nice for a 2 day layover in Dubai.

        Reviewed February 07, 2013

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        8.0
        Excellent
        David from Nigeria
        Couple
        Standard Double or Twin Room
        Stayed 4 nights in October 2013

        It was a nice stay.”

        Breakfast, clean hotel interior and nice staff

        My stay at phoenix is okay, however, there were some lapses like reluctant in room cleaning, Aircondition not properly cooling above all the security is not very tight, anybody is allowed to come into the hotel at any time without any challenge or any questioning.

        Reviewed November 07, 2013

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        7.3
        Very good
        Maria from Philippines
        Family with young children
        Standard Double or Twin Room
        Stayed 1 night in November 2013

        worth staying for”

        first, friendly and helpful staffs, clean room and nice breakfast

        though phoenix hotel is not located at the main road which gave us difficulty in getting a taxi, overall experience phoenix hotel is still worth staying for. They have a very friendly and helpful staffs, large room, clean linens and comfortable bed and nice breakfast.

        Reviewed November 09, 2013

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        7.6
        Very good
        Alessandra from Philippines
        Couple
        Standard Double or Twin Room
        Stayed 10 nights in December 2017

        2 weeks stay”

        I stayed here for a total of 14 days in December 2017. The experience was average. The hotel is quite far from the metro system although walkable. Walking distance to a mall, restaurants and grocery. It's about 20 mins away by taxi to Dubai Mall (7 stations away by train). Overall, this is a 3-star hotel. Experience was okay. Friendly staff. I chose to stay here for the duration of my vacation because of the big discount from Agoda =)

        Reviewed January 04, 2018

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        7.6
        Very good
        Alessandra from Philippines
        Couple
        Stayed 3 nights in December 2017

        2 weeks stay”

        I stayed here for a total of 14 days in December 2017. The experience was average. The hotel is quite far from the metro system although walkable. Walking distance to a mall, restaurants and grocery. It's about 20 mins away by taxi to Dubai Mall (7 stations away by train). Overall, this is a 3-star hotel. Experience was okay. Friendly staff. I chose to stay here for the duration of my vacation because of the big discount from Agoda =)

        Reviewed January 04, 2018

        See room deals

        10.0
        Exceptional
        Zubair from Canada
        Group
        Standard Double or Twin Room
        Stayed 3 nights in June 2013

        Fantastic”

        Centrally Located, Great Price, Good Size Room

        Pleasant 3 nights stay in the newly built hotel, very friendly staff, room size was good. The stay was worth the price. Will highly recommend other.

        Reviewed June 11, 2013

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        6.7
        Good
        Katelyn from United States
        Couple
        Standard Double or Twin Room
        Stayed 2 nights in December 2013

        convientent for a short stay/long layover in Dubai”

        outside of downtown, decent breakfast, helpful staff

        The Phoenix hotel was perfect for a short stay. the breakfast was included and it was decent, it is located in the Indian part of town which we loved because all the good and local Indian hole in the wall dining options are there (along with the small local grocery shops). It is outside of downtown, but is close to the souks and the more authentic parts of town. It is in walking distance of the metro as well.

        Reviewed January 07, 2014

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        6.7
        Good
        Ibrahim from Maldives
        Business traveler
        Standard Triple Room
        Stayed 2 nights in April 2014

        good”

        location, business and value

        This hotel good for me because hotel is located near wholesale market of Dubai. the major problem is WIFI is connection is very poor and every time have to go lobby. No much help form staff and breakfast only selected few items. Room is good and clear but toilet very small and not to renovate.

        Reviewed April 19, 2014

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        7.7
        Very good
        Huzaifa from Pakistan
        Family with young children
        Standard Double or Twin Room
        Stayed 4 nights in October 2013

        Overall it was a nice a stay in this hotel”

        Nice room design, necessary stuff was available, breakfast was very good, bathroom was very nice

        Overall, it is a good hotel for business people and family with children. I had a couple of issues and I has to ask them multiple times. Like the iron plug was not usable, the bathroom door lock was broken, so they asked me to wait until next morning and then they changed it. The receptionist was nice to talk but at some points, I felt him being a bit rude, not sure if I am correct. The nice thing was my children were free to enter for buffet breakfast (under 12 yrs). I recommend this hotel for budget travellers.

        Reviewed October 31, 2013

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        8.7
        Excellent
        Catharina from Netherlands
        Couple
        Standard Double or Twin Room
        Stayed 2 nights in November 2013

        Excellent hotel”

        Close to points of interest, metro and great breakfast buffet

        We booked this hotel as a last minute, which was a good choice. Good value for the money! Clean room and great breakfast buffet.

        Reviewed November 25, 2013

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        6.0
        MHA-ANN from Philippines
        Couple
        Standard Double or Twin Room
        Stayed 1 night in March 2014

        Good hotel but bad location”

        Rooms, staff and value for money

        We had a great time staying except for one thing. the hotel is quite far from the metro. You have to walk for 10 mins in Humid Dubai weather to reach the train station. Fast check in and check out. You'll be surprised by how nice the room is for the price you have paid.

        Reviewed May 05, 2014

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        6.0
        Abdulrahman from Oman
        Group
        Family Room
        Stayed 1 night in May 2016

        The Operatiom manager Mr. Bilal was not behaving so nicely with guest as he was speaking badly in his own Language (Hindi), was so rude because we took 02 family rooms and we are 05 pax only(does not ”

        The Operatiom manager Mr. Bilal was not behaving so nicely with guest as he was speaking badly in his own Language (Hindi), was so rude because we took 02 family rooms and we are 05 pax only(does not make sense), refused to provide parking, where the hotel have his own parking space, ignored our request to have internet service in the hotel, by saying you can only use internet inside room only, refused to give back our Ids, (Staffs were not trained enough in dealing with guests) as receptionist replied to us' better to keep silent if you do not want to be in trouble" when we insist to hv internet service during waiting for an hour in order to be checked in

        Reviewed May 09, 2016

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        10.0
        Exceptional
        Denis from Russia
        Business traveler
        Standard Double or Twin Room
        Stayed 7 nights in November 2018

        Exceptional”

        Best one in Deira

        Reviewed April 09, 2019

        See room deals

        7.7
        Very good
        Karnrawee from Thailand
        Solo traveler
        Standard Double or Twin Room
        Stayed 3 nights in February 2014

        happy trip”

        free wifi, it's in shopping area, not far from metro station

        I'm a girl. I stayed there alone. I like the lobby is beautiful. this hotel is in shopping area and can walk to metro station..Baniyas station and Union station. there is free wifi even room is not expensive.

        Reviewed March 04, 2014

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        8.0
        Excellent
        Benoit from Canada
        Couple
        Standard Double or Twin Room
        Stayed 2 nights in October 2013

        Good value”

        Breakfast, Big room, service

        Good. Best value in Dubai. Dont expect to much. Okkkkkkkkkkkkkkk

        Reviewed October 30, 2013

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        7.0
        Very good
        W from United Kingdom
        Solo traveler
        Standard Double or Twin Room
        Stayed 3 nights in January 2014

        Better than expected based upon location”

        Good night sleep with no noise, very good internet and food not bad.

        The hotel it self was quiet pleasant, but the one down fall was the location. Trying to get a taxi from the hotel was a daunting task but finding a taxi which new the location of the hotel was even worse. So, if you stay at this hotel make sure you ask the reception to arrange a metered taxi, not a private taxi and before leaving the hotel ask the reception to give you a map to which you can give to your returning taxi driver.

        Reviewed January 09, 2014

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        12345
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