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Phoenix Hotel
Standard Double or Twin Room - Bed, Phoenix Hotel in Dubai
Lobby, Phoenix Hotel in Dubai
Lobby, Phoenix Hotel in Dubai
Interior view, Phoenix Hotel in Dubai
Interior view, Phoenix Hotel in Dubai
Phoenix Hotel

Removed from saved list

6.0

Good

513 reviews

513 reviews

Housekeeping3
Shops2
See map
See map

5.7

Review score

Location rating score

Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
THE OUTLET Store
270 m
Emirates Golf club
410 m
Dubai Grocery
430 m
Juma Grocery
510 m
Dream Land Nuts
540 m
Popular landmarks
Dubai Creek
1.8 km
The Dubai Mall
8.8 km
Dubai Aquarium & Underwater Zoo
9.1 km
Burj Khalifa
9.2 km
The Dubai Fountain
9.4 km
Closest landmarks
Al-Ghurair City
610 m
Deira Bus Station
630 m
Book Corner
630 m
Union Metro Station
640 m
Souk Al Bahar
640 m
Newly renovated

Phoenix Hotel

41A, St.28 C, Community 118,Nakheel Area, Dubai, Deira, Dubai, United Arab Emirates, 39674 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Deira, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Burj Khalifa. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Hygiene Plus

Located in heart of Dubai

Check-in [24-hour]

Newly renovated

620 meters to public transportation

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Restaurants

Laundry service

Room service

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money6.2
Distance to city center10 Km. 6.21 miles
Location rating5.7
Nearest airportDubai International Airport (DXB)
Distance to airport5.6 km

Rooms available at Phoenix Hotel

Family Room
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 2 double beds & 4 single be...
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Standard Triple Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 double bed & 3 single bed...
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Standard Double or Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Suite Room
...
  • Room size: 38 m²/409 ft²
  • Street view
  • 1 king bed & 1 king bed
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Deluxe Family Room
...
  • Room size: 22 m²/237 ft²
  • Shower and bathtub
  • 3 single beds and 1 king be...
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Quadruple Room
...
  • Room size: 14 m²/151 ft²
  • 4 single beds
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Superior Quadruple Room
...
  • 3 single beds or 1 single b...
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Suite Standard
...
  • Shower
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Superior Triple Room
...
  • 2 single beds or 1 king bed
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Room Assigned on Arrival
...
  • Shower
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Frequently asked questions

What is the average travel time to the closest airport from Phoenix Hotel?

The average travel time to get from Phoenix Hotel to the airport is 15 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.

What interesting attractions are nearby Phoenix Hotel that are in walking range?

While remaining at Phoenix Hotel, jump start your getaway by exploring the nearest attractions that are within close proximity to the property which include THE OUTLET Store, Emirates Golf club, and Dubai Grocery.

What is the minimum age requirement for guest at Phoenix Hotel?

Phoenix Hotel only allows guest visitors that are over 18 years old to reside at this property. In case you're looking for child- or family-friendly properties, please navigate to property facilities filter feature and select the "family/child friendly" filter for more options.

When was Phoenix Hotel built?

Phoenix Hotel was built in 2012.

How many floors does Phoenix Hotel have?

Phoenix Hotel has a total of 5 floors.

How many rooms does Phoenix Hotel have?

Phoenix Hotel has a total of 78 rooms.

At what time of the year is Phoenix Hotel most popular?

Phoenix Hotel's most popular month where verified visitors have stayed the most is in February.

In which languages can Phoenix Hotel's personnel communicate?

Phoenix Hotel can converse up to 3 languages which includes English for travelers that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What is the typical rating that past Couples' have given to Phoenix Hotel?

Verified couple travelers that have stayed at this property have given Phoenix Hotel an average rating of 6.1. You can look up on more specific customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with older children have given to Phoenix Hotel?

Past families with older children that have stayed at this property have given Phoenix Hotel an average rating of 6.3. You can look up more in depth customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What dining places are in close proximty of Phoenix Hotel?

Phoenix Hotel’s local community is Deira which consists of popular restaurants such as Yakitake, Fish Market, and Danial Restaurant.

See map

Explore the neighborhood

What people love about Phoenix Hotel

  • 8.4

    Excellent

    "Hotel is good and budget friendly.i stayed with my family."

    Robin

    |

    June 7, 2023

Property ranking|Compared to 4,736 Dubai properties
See all rankings
Cheapest price score
Room comfort score
7/10
Value for money score
6.2/10
Service score
6.2/10
Better than
99
%
of Dubai properties
Better than
96
%
of Dubai properties
Better than
91
%
of Dubai properties
Better than
91
%
of Dubai properties
Overall rating:

6

Good
513 reviews
Cleanliness
6.2
Facilities
5.0
Location
5.7
Read all reviews >
More about Phoenix Hotel

More about Phoenix Hotel

Phoenix Hotel

Phoenix Hotel is the perfect choice for travelers who want to take in the sights and sounds of Dubai. Experience an urban escape in Dubai with a stay at Phoenix Hotel, with its exceptional location right in the city center. Looking for lots of choices? Phoenix Hotel spoils you for choices in activities, with its convenient location just 9.1 km from the Burj Khalifa.
Phoenix Hotel offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. Front desk services including luggage storage can assist with your needs.
If you need, the ticket service can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Phoenix Hotel guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Phoenix Hotel include special design features like a separate living room. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Phoenix Hotel.


Around the property

Phoenix Hotel provides an excellent base for exploring the sights of Dubai in-depth. Get a photograph of yourself in front of The Dubai Fountain located 9.3 km away, a must-see for anyone visiting Dubai. The best way to remember your time in Dubai is with a nice gift at The Dubai Mall located about 8.8 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 98% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 96% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 96% of other accommodations in Dubai.

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Amenities and facilities

Review score
Facilities

5

Most talked about facilities

Breakfast

13 mentions

Internet

13 mentions

Housekeeping

11 mentions

Taxi

6 mentions

Languages spoken
  • English
  • Arabic
  • Hindi
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Breakfast [continental]
  • Kitchen
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Bathtub
  • Cleaning products
  • Closet
  • Coffee/tea maker
  • Desk
  • Extra long bed
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Locker
  • Mini bar
  • Private bathroom
  • Private entrance
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Restaurants on site
Restaurant
  • Cuisine: Local
  • Menu: Buffet

Location

41A, St.28 C, Community 118,Nakheel Area, Dubai, Deira, Dubai, United Arab Emirates, 39674
Review score
Location

5.7

Airports
  • Dubai International Airport (DXB)
    5.6 km 32 min drive
  • Sharjah International Airport (SHJ)
    21.5 km 38 min drive
Public transportation
  • Deira Bus Station
    630 m 15 min walk
  • Union Metro Station
    640 m 6 min drive
Hospital or clinic
  • Amber Clinics
    1.1 km
Shopping
  • The Dubai Mall
    8.8 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    170 m 3 min walk

What's nearby

Popular landmarks
  • Dubai Creek
    1.8 km
  • The Dubai Mall
    8.8 km
  • Dubai Aquarium & Underwater Zoo
    9.1 km
  • Burj Khalifa
    9.2 km
  • The Dubai Fountain
    9.4 km
  • Wild Wadi Waterpark
    19.4 km
  • Burj Al Arab
    19.5 km
  • Ski Dubai
    20.8 km
  • Dubai Miracle Garden
    24.6 km
  • Atlantis Aquaventure Waterpark
    24.8 km
Nearby landmarks
  • THE OUTLET Store
    270 m
  • Emirates Golf club
    410 m
  • Dubai Grocery
    430 m
  • Juma Grocery
    510 m
  • Dream Land Nuts
    540 m
  • Al-Ghurair City
    610 m
  • Deira Bus Station
    630 m
  • Book Corner
    630 m
  • Union Metro Station
    640 m
  • Souk Al Bahar
    640 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • A tourism tax will be charged directly at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Distance from city center10 Km. 6.21 miles
  • Travel time to airport (minutes)15
The property
  • License Id / Local Tax ID/ Entity Name674780
  • Number of floors5
  • Number of rooms 78
  • Room voltage220
  • Year property opened2012
  • Most recent renovation2022

Reviews of Phoenix Hotel from real guests

Provided by verified guests of Agoda
Cleanliness6.2
Facilities5.0
Location5.7
Room comfort and quality7.0
Service6.2
Value for money6.2
High score for Dubai
Rating
9+ Exceptional (9)
8-9 Excellent (25)
7-8 Very Good (36)
6-7 Good (30)
<6 Below Expectation (90)
Time of the year
Mar - May (45)
Jun - Aug (22)
Sep - Nov (66)
Dec - Feb (57)

Show reviews that mention 

Showing 190 verified guest comments
12345
6.8
Good
Manny from United Arab Emirates
Solo traveler
Standard Double or Twin Room
Stayed 3 nights in December 2021

No complimentary water or coffee or tea”

Its hard to locate also on google maps, signage is very small u wont recognize thats the entrance of the hotel

Reviewed January 02, 2022

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5.2
Thiruvadi from United States
Business traveler
Standard Double or Twin Room
Stayed 4 nights in June 2021

Not a great place”

Torn curtains. Cat came in to the room from outside. Bad bathroom. You may find better place some where near.

Reviewed June 23, 2021

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4.4
arvin
Family with young children
Standard Triple Room
Stayed 2 nights in November 2021

2 star”

Room size - ok Cleanliness- ok Price- ok Noisy at night can't sleep right away you can hear people talking loud outside at night and staying at hotel corridors. Location and parking is a problem .have to pay for 55 aed for 24hrs parking. Mostly indians stays in this hotel.

Reviewed November 07, 2021

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3.2
Michael from India
Business traveler
Standard Double or Twin Room
Stayed 3 nights in February 2022

Not recommended to stay if you want a clean place”

Hotel needs major renovation and staff training. Every hotel in this area is the same when it comes to courtesy or pricing. They charge 300 aed per night like a 3 star hotel and provide cleanlines and hospitality not even worth 50 aed that would be available in hostels. No telephone in room, filty bathrooms, smelling beds and untrained staff. Only the front desk manger and another gentleman at the desk had knowledge of work. Rest others just come to work without any training on greeting, looking after the guest luggage, etc... fixing all the furniture, doors and of course the bad oudors in the rooms is a must if the management plans to survive in this business. Just because of expo and exhibition they seem to have survived but unless they take steps this hotel is bound to run out of regular business.

Reviewed February 21, 2022

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2.4
Qadr from Finland
Family with teens
Family Room
Stayed 2 nights in February 2022

Worst hotel I have stayed”

The hotel room was dissapointing. I had expatation that did not meet. The bathroom was disgusting. The toilet was broken. There was bugs and insects everywhere, some even bit us. The seiling was broken and we were praying that they don't fall on us. We didn't even get toilet paper. The bedsheets were teared up and were dirty. We asked for room cleaning and they promised to clean and change the sheets but nothing was done. It was frustarating. Everwhere and everything were dirty. The fridge was smelling like a dead fish. The location of the hotel was very bad and I get that they can't do anything about it but it's bad for family to live there. We stayed there for two days and booked another hotel.

Reviewed March 01, 2022

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2.4
Venice from United Arab Emirates
Group
Standard Triple Room
Stayed 1 night in December 2021

I won't recommend.. ”

Was about to take a shower before bed i noticed the towels have small hairs, not just pieces that you can count it has lots of hairs like it was from someone who just shaved, take note all of the towels. Wanted to ask for a new one but the phone is not working. Room was too dark and i booked for smoking room but exhaust fan is not working, so it was suffocating to smoke inside the room specially inside the washroom. They don't provide disposable slippers only rubber ones which is not that sanitary. But thumbs up for the pillow and bed it was comfy.

Reviewed December 26, 2021

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2.0
Robin from United States
Business traveler
Standard Double or Twin Room
Stayed 2 nights in January 2020

Pathetic!”

Absolutely the worst Hotel. I am surprised that even after many bad reviews, why is Agoda is showing this hotel? You can expect all activities that cannot be written happening in this hotel. They don’t even have a family room or non smoking room. No ventilation. All rooms smell of smoke and cleanliness is zero, staff are not trained and don’t know what they are doing. Can’t take a shower since everything is leaking. I’m warning you! Do not step into this Hotel. It might even be haunted. I booked for 2 days. I left the hotel in 30 mins after letting them know I’m not happy with my room so I told the front desk, they showed me other rooms. But each of them were worst than the other. I checked out of the Hotel immediately. Asked Agoda for a refund. They got back to me saying the Hotel Management would not allow a refund. In short, I lost 100% of what I paid.

Reviewed February 03, 2020

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2.4
suleman from United Arab Emirates
Couple
Standard Double or Twin Room
Stayed 1 night in November 2021

Very very dirty”

So many cockroaches, dirty bedsheets, room dirty every thing worse. Never gonna visit again. So sorry

Reviewed December 01, 2021

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2.0
Muhammed from United Arab Emirates
Couple
Stayed 1 night in December 2019

Very bad hotel. Especially staff .And room are not clean.only waist of time and money.”

Waist of money and staff make misbehave. Room are very bad even they didn't provide a blanket. Very disappointed to go there.

Reviewed January 04, 2020

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2.0
Michelle from United Arab Emirates
Business traveler
Standard Double or Twin Room
Stayed 1 night in November 2021

Disappointing”

Not clean,no complimentary,no sanitaries,only room and 1 towel availble

Reviewed November 30, 2021

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2.0
Wessm from United Arab Emirates
Couple
Standard Double or Twin Room
Stayed 1 night in January 2023

Acceptable”

The hotel is bad

Reviewed February 04, 2023

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9.0
Exceptional
JERWIN from Philippines
Group
Stayed 4 nights in April 2014

Comfortable stay, good value for money”

Close to gold and spice souks, close to DXB airport, attentive staff

We had an overall comfortable 4-night stay at Phoenix Hotel. The rooms had high ceiling and a balcony which was nice! There was spacious closet too. The free breakfast was ok, nothing special but it was enough. It is close to the gold and spice souks which, if you have time, you can just walk and explore. Also, the room service staff were friendly and attentive. My only complaints were the slow Wi-Fi/Internet and keeping the passport for an hour when we checked in. We were told to get our passports after an hour which didn't sit well with me. Maybe it's the hotel policy since we saw passports on the front desk staff's drawer when she opened it. After an hour, I was then told to claim our passports the next day. I eventually got it them back. This policy was not stated on the website. The Wi-Fi cuts off every now and then. When you're back at the hotel from sightseeing, you would want to connect with family and friends but the Internet speed and connection at the hotel was less than satisfactory.

Reviewed May 01, 2014

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8.3
Excellent
Jesse from Canada
Couple
Stayed 1 night in October 2013

Clean room and convenient location”

Cleanliness, large room, close to airport

We stayed at this hotel because we had a lay over in Dubai and it is very close to the airport. The rooms are tastefully decorated and the bed is very comfortable. The room was clean and the free breakfast was healthy and had a good variety of food. The staff was friendly and helpful. Good deal for the price you pay.

Reviewed October 16, 2013

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8.7
Excellent
Ebere from Nigeria
Family with young children
Stayed 9 nights in December 2012

Neat room and friendly staff”

clean comfortable room,helpful staff,good cable stations

My stay at the hotel was a pleasant one. I got an early check-in which was a relief after my long flight. The room is neat and everything looks new. The bed is very comfortable and the bathroom is clean. The housekeepers and their surpervisor take their jobs seriously and do the room cleaning well. The staff were all friendly. It is definitely a family friendly hotel and I'll sure recommend it to anyone travelling to Dubai. Location is good too,about 10-15mins walk to the gold souk.

Reviewed January 13, 2013

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8.7
Excellent
Daichi from Japan
Business traveler
Stayed 1 night in January 2013

good standard”

good location, friendly staff

This Indian-run hotel was located in the centre of Deira area, 10min-walk to 3 Metro stations. When I arrived very early, they served me a cup of milk tea. Although the lobby has not good wi-fi network, Room has a good network. The room was clean and quiet.I really recommend this hotel to other travellers.

Reviewed January 27, 2013

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7.3
Very good
Manny from United States
Solo traveler
Stayed 2 nights in January 2013

Good value for the money”

reasonably priced and fairly comfortable

Comfortable stay. Came during holiday and many other hotels were very expensive. Phoenix was reasonable and comfortable. Located right in the heart of Deira, was the best for site seeing but was nice for a 2 day layover in Dubai.

Reviewed February 07, 2013

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8.0
Excellent
David from Nigeria
Couple
Stayed 4 nights in October 2013

It was a nice stay.”

Breakfast, clean hotel interior and nice staff

My stay at phoenix is okay, however, there were some lapses like reluctant in room cleaning, Aircondition not properly cooling above all the security is not very tight, anybody is allowed to come into the hotel at any time without any challenge or any questioning.

Reviewed November 07, 2013

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7.3
Very good
Maria from Philippines
Family with young children
Stayed 1 night in November 2013

worth staying for”

first, friendly and helpful staffs, clean room and nice breakfast

though phoenix hotel is not located at the main road which gave us difficulty in getting a taxi, overall experience phoenix hotel is still worth staying for. They have a very friendly and helpful staffs, large room, clean linens and comfortable bed and nice breakfast.

Reviewed November 09, 2013

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7.6
Very good
Alessandra from Philippines
Couple
Standard Double or Twin Room
Stayed 10 nights in December 2017

2 weeks stay”

I stayed here for a total of 14 days in December 2017. The experience was average. The hotel is quite far from the metro system although walkable. Walking distance to a mall, restaurants and grocery. It's about 20 mins away by taxi to Dubai Mall (7 stations away by train). Overall, this is a 3-star hotel. Experience was okay. Friendly staff. I chose to stay here for the duration of my vacation because of the big discount from Agoda =)

Reviewed January 04, 2018

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7.6
Very good
Alessandra from Philippines
Couple
Stayed 3 nights in December 2017

2 weeks stay”

I stayed here for a total of 14 days in December 2017. The experience was average. The hotel is quite far from the metro system although walkable. Walking distance to a mall, restaurants and grocery. It's about 20 mins away by taxi to Dubai Mall (7 stations away by train). Overall, this is a 3-star hotel. Experience was okay. Friendly staff. I chose to stay here for the duration of my vacation because of the big discount from Agoda =)

Reviewed January 04, 2018

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