Phoenix Hotel

No 57 Jalan Sungai Besi, Pudu, Kuala Lumpur, Malaysia, 57100 - See map
2-star Hotel
Free Wi-Fi
7.1
Very good
/10
(232 reviews)See what guests said
Housekeeping4
Food & Dining1
Car Park1
select your datePlease enter your stay dates to see price
Phoenix Hotel
Zen Phoenix Hotel
Lobby Phoenix Hotel
Lobby Phoenix Hotel
See all 23 photos
Property highlightsRead all 232 reviews
Very good comfort
7.8 room quality and comfort
Very good cleanliness
7.7 rating for cleanliness
Very good service
7.4 rating for service
Good facilities on premise
6.5 facilities on premise

Phoenix Hotel has good staff, from the Juniper to the front desk, and those uncles who helped me to take care of the parking and car.

Ng | December 20, 2017

There is a really good chicken rice stall nearby.

Richard | February 7, 2018

Staff also very friendly and well mannered

Audrey. | October 31, 2017

  • 440 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Garden

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money7.7
Distance to city center1.5 km
Location rating6.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.6 km

Rooms available at Phoenix Hotel

7.8
Very good
Room comfort & quality
Deluxe
Deluxe
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Superior Quad
Superior Quad
...
  • Room size: 31 m²/334 ft²
  • City view
  • 4 single beds
Enter dates to see prices
Family Triple
Family Triple
...
  • Room size: 21 m²/226 ft²
  • Garden view
  • 1 single bed and 1 double b...
Enter dates to see prices
Zen
Zen
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Family Room
Family Room
...
  • Room size: 21 m²/226 ft²
Enter dates to see prices
Standard Double Room
Standard Double Room
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Other
Other
...
  • Room size: 31 m²/334 ft²
Enter dates to see prices
Standard Double Room
Standard Double Room
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices
Standard Room (Zen Room)
Standard Room (Zen Room)
...
  • Shower
Enter dates to see prices
Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices

Frequently asked questions

Does Phoenix Hotel have wi-fi?

Wi-fi is available at Phoenix Hotel. View more amenities here.

Can I park a car at Phoenix Hotel?

If you choose to drive to Phoenix Hotel, parking is available. View more facilities here.

Does Phoenix Hotel have a 24 hour front desk?

For your convenience, the Phoenix Hotel reception is available 24/7. View more amenities here.

Does Phoenix Hotel have free in-room wi-fi?

Wi-fi is offered for free in all rooms at Phoenix Hotel. View more amenities here.

Is there room service at Phoenix Hotel?

Phoenix Hotel has room service. View more in-house services here.

What time is check-in and check-out at Phoenix Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Phoenix Hotel?

For those who wish to drive their own cars, Phoenix Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Phoenix Hotel?

Phoenix Hotel does permit smoking in some areas and is not 100% smoke-free.

Show more questions
See map
Explore the neighborhood
Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Room comfort score
7.8/10
Review score - United States
8.2/10
Cleanliness score
7.7/10
Room size
19 sqm.
Better than
98
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
93
%
of Kuala Lumpur properties
Bigger than
93
%
of Kuala Lumpur properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
7.1
Very good
232 reviews
Cleanliness
7.7
Facilities
6.5
Location
6.9
Read all reviews >
More about Phoenix Hotel

More about Phoenix Hotel

Located in Jalan Sungai Besi, Phoenix Hotel offers easy access to many popular attractions while, at the same time, featuring a peaceful location. Just a stroll away from the LRT and only a 15-minute ride away from shopping venues like KL Sentral, Sungai, Besi Tool, and the Golden Triangle, it is a wonderful place to visit! They also feature great accommodation that includes all the necessary facilities like air conditioning, 24/7 security, safe deposit box, and much more. Phoenix Hotel offers great accommodation and a peaceful location for a great place of stay.

Show less

Most talked about facilities

Housekeeping
24 mentions
Taxi
5 mentions
Food & Dining
4 mentions
Internet
3 mentions

What they offer

Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Nearby restaurants

American cuisine
American cuisine
Cafe Dola
1.3 km American, Australian, European
Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur
1.4 km American, Italian, Pizza
Big Apple Restaurant
1.5 km American, Asian, International
Asian cuisine
Asian cuisine
Tang House of Fishball
330 m Asian, Malaysian
Fun Kee Bamboo Noodle
430 m Asian, Chinese
Republic of Food
530 m Asian, Chinese, Fast food
Chinese cuisine
Chinese cuisine
Pat Kin Pat Sun Cafe
550 m Chinese
Restoran Makanan Laut Sun Kum Kee
560 m Chinese
Tien Tien Lai Restaurant
560 m Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Property announcements

Show less

Reviews of Phoenix Hotel from real guests

Provided by verified guests of Agoda
7.1
/
10
Cleanliness7.7
Facilities6.5
Location6.9
Room comfort and quality7.8
Service7.4
Value for money7.7
High score for Kuala Lumpur
Rating
9+ Exceptional (12)
8-9 Excellent (33)
7-8 Very Good (51)
6-7 Good (39)
<6 Below Expectation (49)
Time of the year
Mar - May (43)
Jun - Aug (57)
Sep - Nov (34)
Dec - Feb (50)
Don't miss out!Popular destination! Properties in Kuala Lumpur are being booked every minute!
All guests (232)
All room types
All languages

Show reviews that mention 

Showing 184 verified guest comments
12345
9.3
Exceptional
Boon from Malaysia
Couple
Zen
Stayed 2 nights in April 2012

Lovely hotel and service with a smile”

Clean, comfortable, affordable.

april  2012, i and my girlfriend stayed at phoenix hotel for two night. all the staff of phoenix hotel are very friendly since we stepped in the hotel and they provided great level of services even the security guard who will always smile and open the door at main entrance for you to come in or go out from the hotel. the room is very comfortable which provide nice and clean bed and lcd tv with satellite channel like astro and  although the wash room is considered a bit small but out of all the budget hotels this is the best we have seen so far due to it looks very new and clean. all facilities needed  inside the room are completed, and also you may be able to request for other facilities and services like wifi, hair-dryer and etc..from reception. what is amazing to us which is the speed of the wifi connection, it is really fast and steady. although the location of phoenix hotel is a bit far from the pudu lrt station and we need to take about 10min walk to the hotel. we have taken cab to petaling street is only within 10min and it's cost few ringgit only because it is very far if walking to petaling street or even times square. altogether, we have great experience when the time we stayed at phoenix hotel for two night. the prices range for each of the room are reasonable and affordable. there is one of the nice hotel we have experienced. we will consider to have another chance again to stay at phoenix hotel. this experience is value for money and worthwhile. in my opinion, this hotel will be entitled score 9 out of 10.

Reviewed April 25, 2012
9.0
Exceptional
Imran from Pakistan
Family with teens
Family Triple
Stayed 1 night in July 2010

Good Location, good staff, clean place”

Staff behavior , cleaniness
Don't serve food/breakfast

Location is not exactly in front of petronas towers but still very near to most city places. It takes 5 minutes and 10MYR to reach timesquare(for shopping). Staff is really friendly, We had done a mistake in our online booking dates. Agoda and Phoenix both understood and resolved our problem without any issue. Environment is very clean. They dont serve food but there are few resturants at walking distance which serve ok kind of food. In this price and with this service. I totally recommend this hotel, unless you want to find something at walking distance from petronas towers/ famous shopping center etc.

Reviewed August 03, 2010
8.3
Excellent
Chona from Philippines
Family with young children
Family Triple
Stayed 2 nights in April 2011

Clean and cozy with helpful and friendly staff”

clean, big room with sufficient complimetary items

When I booked in Phoenix Hotel, I did not expect much since it is a budget hotel. I just told my children to be content for as long as it is clean. When we arrived in KL and checked in Phoenix Hotel, there was no hassle, the process was very fast. I just showed my hotel voucher. When we got into the room (family room), my children liked it a lot because it is very clean, bigger than what I expect. The bathroom is maintained clean with the basic complimentary toiletries. The staff are helpful and friendly. I recommend Phoenix Hotel.

Reviewed April 12, 2011
8.3
Excellent
Diana from Australia
Business traveler
Deluxe
Stayed 2 nights in April 2011

Good location and friendly service”

convenient and quiet, near the centre, clean and tidy, friendly and helpful staff

The location of Phoenix Hotel is good as it is near the city centre. As atraveler, to stay there is convenient and quiet. It is a three-storey modern building painted in yellow with a red logo of the hotel. The lobby is not big but with a big local painting on the wall with some plants. The counter for the reception is decorated with flower arrangement and the hotel name with "Welcome". On the second floor, there is a Japanese garden which is simple and aesthetic. The room in the hotel was clean and tidy with basic furniture and facilities including a double bed, a desk with internet link and a red chair, a plasma TV, a water boiler with coffee and teabags. There is a bathroom with a shower. The impression is easy and comfortable. Cons: There should be a laundry or some steels for hanging clothes in the bathroom by handwash for those visitors staying for a few days.

Reviewed May 06, 2011
7.7
Very good
Sherwin from Philippines
Solo traveler
Deluxe
Stayed 6 nights in May 2012

Clean. Location not that great.”

Very clean, fast LAN internet connection, helpful staff

[location] it is near pudu lrt, about 5 minutes walk. from pudu lrt, it's about 10 to 20 minutes to kl sentral and klcc train stations. [the hotel] the hotel is simple and clean. no other facilities, but just right for a short-term-stay traveler to spend the night in. no cafe/restaurant in the hotel itself. but there are enough local cuisines to choose from outside. no convenience stores nearby. the nearest would be at the pudu lrt station (7-eleven). [the room] the deluxe room offers a little less than the basics -- towels and toiletries, coffee and tea, cups and kettle. other items are available at a price (such as bottled water, disposable toothbrush, hair dryer etc). the room is clean and had no-smoking sign. although i specifically requested for a non-smoking room, but the one i got had a hint of cigarette smoke smell, probably from previous guests. so if you hate cigarette smoke like me, tell the hotel personnel. the room size is a little small, but ok. [the bed] i love the bed. the softness is perfect for me. scale of 1 to 10, 1 being the marbled floor and 10 the cotton ball it's at 6. clean sheets and pillows too. [the bathroom] clean bathroom as well. hot and cold shower, toilet with bidet. i just didn't like it that the bathroom was not designed to separate the toilet and shower area in mind. no curtains at all to separate the two, and the drainage runs to one corner. the entire bathroom floor gets wet.[internet] the have both lan and wireless high-speed complimentary connection. very good! [housekeeping and service] very good housekeeping and service. hotel personnel are very helpful and accommodating. the only thing not good is that you have to ask at the lobby to reprogram your card key every time you go back to the hotel.

Reviewed May 19, 2012
8.3
Excellent
Diana from Australia
Business traveler
Deluxe
Stayed 2 nights in April 2011

Good location and friendly service”

convenient and quiet, near the centre, clean and tidy, friendly and helpful staff

When I had the problem with the cable connection in my room, I kept calling the staff for two hours to solve my problem. Although he was busy, he was still nice and polite. Before the conference, it was urgent for me to check the details in the internet at the previous night. He let me use the hotel's computer checking for ten minutes and it's enough. After I attended the first day conference, a IT technician came to my room and fixed the PC setting matching with the cable system. We had a long chat and I thanked her so much for her friendliness and helpfulness. In my stay in Phoenix Hotel, I had very good impression for the services and manner of the staff.

Reviewed May 04, 2011
9.7
Exceptional
Elizabeth from New Zealand
Couple
Zen
Stayed 7 nights in August 2012

very good hotel, lovely staff”

very friendly staff, nice area of town, close to good food stalls

we stayed here for a week in double room that faces a courtyard. the staff were very accommodating as we had chosen a zen room but then wanted to move. the zen rooms are quite small and face outward from hotel so nearer to some traffic noise but they are functional. if you are a light sleeper and want a very very quiet room then just ask for one that faces the courtyard. the hotel is a 10 min walk to pudu lrt which is then 7/10 mins on train to the centre of city (masjed jamek station)

Reviewed August 13, 2012
9.0
Exceptional
Joseph from Sri Lanka
Family with teens
Deluxe
Stayed 2 nights in April 2011

Lovely hotel, reasonable price”

Friendly staff

The hotel, close to the Pudu sky train station, is just the size and price for a family outing. Close to the hotel was a Karoke bar where the food was just the right price and taste for any Sri Lankan. Had a nice time, seeing a beautiful country.

Reviewed April 23, 2011
7.3
Very good
Gabriel from Indonesia
Family with teens
Family Triple
Stayed 1 night in December 2011

Friendly service”

Comfortable bed

Phoenix Hotel is actually located near Pudu LRT station that is just walking distance. However it's not that near, so walking to the hotel from LRT is not recommended particularly for elderly. However the room is simple and clean and the bed is comfortable and the place is quiet. Besides that it only takes 10-15 minutes to Pudu Sentral.

Reviewed January 12, 2012
8.4
Excellent
Ng from Malaysia
Solo traveler
Zen
Stayed 5 nights in December 2017

Just ONE issue”

Phoenix Hotel has good staff, from the Juniper to the front desk, and those uncles who helped me to take care of the parking and car. THEY ARE GREAT. But the parking problem really really really have had to be solved. I wish there is more parking for the next trip. Last but not least, highly recommend PHotel to the others. 😊😊

Reviewed December 20, 2017
7.0
Very good
Burkhard from Germany
Solo traveler
Zen
Stayed 5 nights in May 2012

Good value for money”

Clean, good size room

The Phoenix hotel is indeed good value for money. I booked the Zen room but my impression was that I was upgraded since the room had a good size queen bed, was spacious, clean and comfortable. The bath was clean. Negatives were: no safe in the room and my room was to the street and it was very loud during the night - bring oropax. Print out a map of the hotel since the taxis from the airport do not know were this hotel is: I had a gruelling 2hours search instead a straight forward 30mins drive from the airport! No food/mini bar but you can but water from the reception and you can breakfast at the hotel next door.

Reviewed June 04, 2012
8.3
Excellent
Karen from South Africa
Couple
Deluxe
Stayed 2 nights in June 2011

COnveniently situated, clean and friendly”

Cleanliness and friendliness of staff

A little noisy as the hotel is on a busy road. Rooms clean and adequate. Staff friendly and helpful. Not easy to find first time if come off the train, but only about 4 blocks walk from the train station at Pudu - convenient.

Reviewed July 18, 2011
7.0
Very good
Carin from United Kingdom
Couple
Zen
Stayed 2 nights in December 2012

Clean, modern and good value.”

very clean and polite staff

the phoenix hotel is a decent budget hotel. the rooms are small, and the beds are very low (no bed base) but all the expected facilities were there (minus some tea and coffee to go with the kettle and mugs!) not much space for a lot of luggage, but fine if you plan on being out and about in the city sightseeing all day. the area is not the best, but their are good transport connections close by. a lounge/seating area would be nice downstairs.

Reviewed December 19, 2012
7.7
Very good
rusli from Indonesia
Family with teens
Superior Quad
Stayed 1 night in December 2011

Kamar luas dan pelayanan yang friendly”

Hotel sangat bersih

Saya sangat comfortable menginap di phoenix hotel krn kebersihannya dan sikap friendly dari pelayannya. Kamar cukup luas untuk ditempati bersama dengan 2 orang teman.Namun agak jauh untuk mencapai monorel.

Reviewed January 06, 2012
6.7
Good
kah from Malaysia
Couple
Zen
Stayed 1 night in December 2013

Cheaeper and good location”

Price, Location and services

It is a city hotel, good location and nearby LRT station, 10 min drive can get to Kuala Lumpur. Pudu makan street at night just a walking distance. Value for money and will be back next time when touch down KL.

Reviewed December 18, 2013
7.0
Very good
YAOHAO from Singapore
Solo traveler
Zen
Stayed 1 night in May 2012

Not-too-bad”

Clean room with basic working facilities

Most convenient way to reach the hotel via LRT is to walk from Pudu LRT station. Even so, it's takes about 10 minutes to walk to the hotel. Staff are able to give advice on how to get to places via the rail system. Other than black-&-white copies of the rail network, there're no maps of the city provided at the hotel. The doorman always gets the door for you when you enter/exit the hotel, making you feel like a VIP. On the whole, the hotel room is well maintained. Had a good 1-night rest during my stay in KL.

Reviewed May 29, 2012
8.3
Excellent
Yu from United States
Family with young children
Family Triple
Stayed 2 nights in October 2010

Clean & Great value”

Clean, very friendly & helpful staff

We stayed at the hotel for abotu 10 nights. The staff was very friendly and helpful. The rooms are very clean. The sheets were changed daily. Great value too. Since it is a new hotel, many cab drivers do not know the place and you will need to carry the hotel cards when you go out. No wi-fi but cable internet is free. Try to get work with the staff to find the right verbage as of how to explain to the drivers if they do not know where it is. It costs about to KLCC if they use the meter, to Pavilion, Chiantwon, etc. with limited traffic. Taxi can be expensive during the traffic hours since it charges about 1RM for every 3-4 minutes wait time. I would definately recommend this hotel to my freinds.

Reviewed October 28, 2010
9.0
Exceptional
Dana from United States
Couple
Zen
Stayed 4 nights in August 2012

Basic but comfortable room, Residential location”

Good neighborhood to explore a less-touristy side of KL, great value for money

We enjoyed our stay here. The hotel is a bit out of the way, but transportation in KL is fairly cheap and efficient, so that wasn't much of a problem. The rooms are basic, but have everything you need and are spotless. Also, there are some really good local eateries in the area. I really recommend the Chinese chicken rice place down the street. The down man will point you in the right drection.

Reviewed October 08, 2012
7.0
Very good
Krishan from Sri Lanka
Family with young children
Family Triple
Stayed 5 nights in August 2010

Hotel Review”

New Hotel with clean surrounding and friendly staff
Not walking distance to shopping area and city centre

My stay was five nights with my family. I select three star hotel because during the stay I had to spent out of the hotel. The hotel facilities were alright for me. Through out the stay we were out for sight seeing and shopping. This Hotel was situated near Pudu railway station so I travelled in the train also.

Reviewed September 15, 2010
8.7
Excellent
Adam from United Kingdom
Solo traveler
Zen
Stayed 3 nights in September 2012

Good budget option in quirky area”

Great price, clean, short walk to entertaining local establishments and not far from LRT

very enjoyable stay. whilst it's not right in the centre, it's not far from lrt and is only 20rm from the centre in a teksi after midnight. small room but not an issue if you're out and about all the time. the area had a real local feel, no backpacker hostels or indeed other tourists and there is an interesting karaoke venue down the road...no restaurant at the hotel, but you don't need one with all the local hawker stalls and restaurants. staff were friendly and helpful.

Reviewed September 30, 2012
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

Phoenix Hotel
|Very good 7.1
×
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.

  • location rating
  • Pavilion Kuala Lumpur
  • LRT Train Station - Chan Sow Lin is within 0.42 km