Phoenix Hotel
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7.2
Very good
/10
(225 reviews)See what guests said
See map
6.9
Good
Location rating score
Parking
FREE
  • VIVA Home250 m
  • LRT Train Station - Chan Sow Lin420 m
  • LRT Train Station - Pudu590 m
  • Choon Wan Kong600 m
  • Pudu Market640 m
  • Pudu Pasar650 m
  • Yh Wong650 m
  • Pasar Besar Pudu740 m
  • SMART Tunnel850 m
  • Kenanga Wholesale City870 m
  • Free Wi-Fi

    Phoenix Hotel

    No 57 Jalan Sungai Besi, Pudu, Kuala Lumpur, Malaysia, 57100 - See map
    "Okay, Good Hotel Okay, Good Hotel Okay, Good Hotel Okay, Good Hotel"
    Yaw - May 31, 2016
    Exceptional reputation
    Recommended by 100% of guests
    Very good comfort
    7.8 room quality and comfort
    • 440 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Garden

    Property ranking|Compared to 12,994 Kuala Lumpur properties
    See all rankings
    Room comfort score
    7.8/10
    Review score - United States
    8.2/10
    Cleanliness score
    7.7/10
    Cheapest price score
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Value for money7.7
    Distance to city center1.5 km
    Location rating6.9
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.6 km

    Rooms available at Phoenix Hotel

    7.8
    Very good
    Room comfort & quality
    Deluxe
    Deluxe
    ...
    • Room size: 16 m²/172 ft²
    • City view
    • 1 queen bed or 2 single bed...
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    Superior Quad
    Superior Quad
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 4 single beds
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    Family Triple
    Family Triple
    ...
    • Room size: 21 m²/226 ft²
    • Garden view
    • 1 single bed and 1 double b...
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    Zen
    Zen
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 1 double bed
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    Run of House
    Run of House
    ...
    • Shower
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    Standard Room (Zen Room)
    Standard Room (Zen Room)
    ...
    • Shower
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    Zen
    Zen
    ...
    • Shower
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    Standard Room - Double/Twin
    Standard Room - Double/Twin
    ...
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      Quadruple Capacity 5
      Quadruple Capacity 5
      ...
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        Room CAPACITY 9
        Room CAPACITY 9
        ...
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          More about Phoenix Hotel

          More about Phoenix Hotel

          An overview

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          What they offer

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          American cuisine
          American cuisine
          Cafe Dola
          1.3 km American, Australian, European
          Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur
          1.4 km American, Italian, Pizza
          Big Apple Restaurant
          1.5 km American, Asian, International
          Asian cuisine
          Asian cuisine
          Tang House of Fishball
          330 m Asian, Malaysian
          Fun Kee Bamboo Noodle
          430 m Asian, Chinese
          Republic of Food
          530 m Asian, Chinese, Fast food
          Chinese cuisine
          Chinese cuisine
          Pat Kin Pat Sun Cafe
          550 m Chinese
          Restoran Makanan Laut Sun Kum Kee
          560 m Chinese
          Tien Tien Lai Restaurant
          560 m Chinese

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

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          Some helpful facts

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          Announcements

          From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

          Reviews of Phoenix Hotel from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (225)Booking.com Reviews (34)
          7.2
          /
          10
          Cleanliness7.7
          Facilities6.0
          Location6.9
          Room comfort and quality7.8
          Service7.4
          Value for money7.7
          Rating
          9+ Exceptional (12)
          8-9 Excellent (33)
          7-8 Very Good (51)
          6-7 Good (39)
          <6 Below Expectation (48)
          Time of the year
          Mar - May (43)
          Jun - Aug (57)
          Sep - Nov (34)
          Dec - Feb (49)
          All languages
          All guests (225)
          All room types

          Show reviews that mention 

          Showing 183 verified guest comments
          12345
          8.4
          Excellent
          Ng from Malaysia
          Solo traveler
          Zen
          Stayed 5 nights in December 2017

          Just ONE issue”

          Phoenix Hotel has good staff, from the Juniper to the front desk, and those uncles who helped me to take care of the parking and car. THEY ARE GREAT. But the parking problem really really really have had to be solved. I wish there is more parking for the next trip. Last but not least, highly recommend PHotel to the others. 😊😊

          Reviewed December 20, 2017
          4.0
          KimSoon from Singapore
          Solo traveler
          Deluxe Room
          Stayed 1 night in June 2018

          Poor Management”

          They could not get my room ready until after 3pm. When I asked for late check-out they want to charge me extra. If so they should refund to me the late check-out from the previous guest they collected on my time. Dishonest operation!

          Reviewed July 05, 2018
          10.0
          Exceptional
          Audrey. from South Korea
          Couple
          Zen
          Stayed 1 night in October 2017

          Comfortable and near city”

          This is a very nice hotel and it is only 5 minutes to shopping (pavilion, bukit bingtang, klcc) The room is clean and bright, which is good because my partner is sensitive to dust. Staff also very friendly and well mannered

          Reviewed October 31, 2017
          10.0
          Exceptional
          Stearns from Japan
          Solo traveler
          Zen
          Stayed 1 night in February 2017

          Comfortable”

          The room is Asian style- it has new wood floors made into a raised platform and you sit on the floor in the room and use the table, and the bed is low near the floor. I felt it was very comfortable. Room also has a hot water kettle.

          Reviewed February 27, 2017
          6.0
          Gerald from Australia
          Business traveler
          Deluxe
          Stayed 1 night in August 2016

          Convenient location”

          The location was ideal indeed. Pretty good security for our parked car right at the front doorstep of the hotel. My Gripe with this hotel are the smell of stale smoke & marks on all the carpets caused by cigarette smokers.

          Reviewed August 08, 2016
          6.7
          Good
          Yaw from Singapore
          Business traveler
          Zen
          Stayed 2 nights in October 2014

          A Budget Hotel With 4 Star Staff Service”

          Cheap, Near to My WorkPlace, and Friendly Staff

          Everything is good, except the smoking smell in the room although the room is a non-smoking one. I need a taxi urgently at 6.30AM and staff actually stood outside the road and get one for me .... very good service. Thanks.

          Reviewed October 20, 2014
          6.7
          Good
          kah from Malaysia
          Couple
          Zen
          Stayed 1 night in December 2013

          Cheaeper and good location”

          Price, Location and services

          It is a city hotel, good location and nearby LRT station, 10 min drive can get to Kuala Lumpur. Pudu makan street at night just a walking distance. Value for money and will be back next time when touch down KL.

          Reviewed December 18, 2013
          6.7
          Good
          Yu from Singapore
          Group
          Zen
          Stayed 1 night in December 2012

          Overall was ok”

          Security was very kind to open doors for customer

          Not sure if there is hot water for the showers as no matter where i turn, its cold and there is warm water when i use the sink tap, and because of the water being too cold, my friend and i wasnt able to bath till the next morning when the water was a warmer, didn't go the front desk to ask as we are back to the hotel at a very late timing where we was too tired to go down and ask. Hotel was somewhat near to train station but was blocked by the highway beside it and had to go through horrible scary underpass to get over to the hotel. Bedsheet had pen/markers mark on it, makes it quite uncomfortable , should have use bedsheet that is all clear of any marks if they choose to use white.

          Reviewed December 23, 2012
          9.0
          Exceptional
          Dana from United States
          Couple
          Zen
          Stayed 4 nights in August 2012

          Basic but comfortable room, Residential location”

          Good neighborhood to explore a less-touristy side of KL, great value for money

          We enjoyed our stay here. The hotel is a bit out of the way, but transportation in KL is fairly cheap and efficient, so that wasn't much of a problem. The rooms are basic, but have everything you need and are spotless. Also, there are some really good local eateries in the area. I really recommend the Chinese chicken rice place down the street. The down man will point you in the right drection.

          Reviewed October 08, 2012
          8.7
          Excellent
          Adam from United Kingdom
          Solo traveler
          Zen
          Stayed 3 nights in September 2012

          Good budget option in quirky area”

          Great price, clean, short walk to entertaining local establishments and not far from LRT

          very enjoyable stay. whilst it's not right in the centre, it's not far from lrt and is only 20rm from the centre in a teksi after midnight. small room but not an issue if you're out and about all the time. the area had a real local feel, no backpacker hostels or indeed other tourists and there is an interesting karaoke venue down the road...no restaurant at the hotel, but you don't need one with all the local hawker stalls and restaurants. staff were friendly and helpful.

          Reviewed September 30, 2012
          9.7
          Exceptional
          Elizabeth from New Zealand
          Couple
          Zen
          Stayed 7 nights in August 2012

          very good hotel, lovely staff”

          very friendly staff, nice area of town, close to good food stalls

          we stayed here for a week in double room that faces a courtyard. the staff were very accommodating as we had chosen a zen room but then wanted to move. the zen rooms are quite small and face outward from hotel so nearer to some traffic noise but they are functional. if you are a light sleeper and want a very very quiet room then just ask for one that faces the courtyard. the hotel is a 10 min walk to pudu lrt which is then 7/10 mins on train to the centre of city (masjed jamek station)

          Reviewed August 13, 2012
          7.0
          Very good
          Verene from Singapore
          Solo traveler
          Zen
          Stayed 1 night in May 2012

          Helpful staff”

          Location and service

          It's pretty near the places tourist would visit. However as the room given was right next to the junction, it made sleeping difficult especially when cars speed at night. Room was clean but small. Suitable for budget 1 night stay. Washroom was very small as well. As I accidentally left behind my jeans, the staff kept it in plastic till the next day when I returned to collect. Good service.

          Reviewed June 15, 2012
          6.3
          Good
          Jimmy from Malaysia
          Business traveler
          Zen
          Stayed 1 night in May 2012

          Good location but small room”

          price

          Nice hotel at an very affordable price. Room is small but its expected from such a hotel. No complaints though. Location is good. Problem is they don't have a car park. Food and entertainment places a just around the corner, and short taxi ride away is the Golden Triangle area.

          Reviewed May 26, 2012
          9.3
          Exceptional
          Boon from Malaysia
          Couple
          Zen
          Stayed 2 nights in April 2012

          Lovely hotel and service with a smile”

          Clean, comfortable, affordable.

          april  2012, i and my girlfriend stayed at phoenix hotel for two night. all the staff of phoenix hotel are very friendly since we stepped in the hotel and they provided great level of services even the security guard who will always smile and open the door at main entrance for you to come in or go out from the hotel. the room is very comfortable which provide nice and clean bed and lcd tv with satellite channel like astro and  although the wash room is considered a bit small but out of all the budget hotels this is the best we have seen so far due to it looks very new and clean. all facilities needed  inside the room are completed, and also you may be able to request for other facilities and services like wifi, hair-dryer and etc..from reception. what is amazing to us which is the speed of the wifi connection, it is really fast and steady. although the location of phoenix hotel is a bit far from the pudu lrt station and we need to take about 10min walk to the hotel. we have taken cab to petaling street is only within 10min and it's cost few ringgit only because it is very far if walking to petaling street or even times square. altogether, we have great experience when the time we stayed at phoenix hotel for two night. the prices range for each of the room are reasonable and affordable. there is one of the nice hotel we have experienced. we will consider to have another chance again to stay at phoenix hotel. this experience is value for money and worthwhile. in my opinion, this hotel will be entitled score 9 out of 10.

          Reviewed April 25, 2012
          8.0
          Excellent
          huong from Vietnam
          Family with teens
          Family Triple
          Stayed 3 nights in September 2011

          Great hotel with friendly staffs”

          Very tidy and lovely room

          We have had great 3days in Malay, stayed at this hotel. The staff is very friendly, very helpful and always smile. Even the location is not near central street, but it takes only 5mins by taxi to the nearest station then you could transfer to everywhere in the city. We loved the monorail & LRT and it's such a cool experiment for being here...

          Reviewed September 28, 2011
          8.3
          Excellent
          Karen from South Africa
          Couple
          Deluxe
          Stayed 2 nights in June 2011

          COnveniently situated, clean and friendly”

          Cleanliness and friendliness of staff

          A little noisy as the hotel is on a busy road. Rooms clean and adequate. Staff friendly and helpful. Not easy to find first time if come off the train, but only about 4 blocks walk from the train station at Pudu - convenient.

          Reviewed July 18, 2011
          8.3
          Excellent
          James from Malaysia
          Couple
          Deluxe
          Stayed 2 nights in June 2011

          Lovely budget hotel with great service”

          Polite Hotel Staffs, Clean Rooms

          I've been staying in this hotel for more than 3 visits to KL now. So far, its been one of the best choice I've chosen for a budget hotel. Price is great, the staffs are polite and helpful, and the location is pretty alright.

          Reviewed June 19, 2011
          8.3
          Excellent
          Diana from Australia
          Business traveler
          Deluxe
          Stayed 2 nights in April 2011

          Good location and friendly service”

          convenient and quiet, near the centre, clean and tidy, friendly and helpful staff

          The location of Phoenix Hotel is good as it is near the city centre. As atraveler, to stay there is convenient and quiet. It is a three-storey modern building painted in yellow with a red logo of the hotel. The lobby is not big but with a big local painting on the wall with some plants. The counter for the reception is decorated with flower arrangement and the hotel name with "Welcome". On the second floor, there is a Japanese garden which is simple and aesthetic. The room in the hotel was clean and tidy with basic furniture and facilities including a double bed, a desk with internet link and a red chair, a plasma TV, a water boiler with coffee and teabags. There is a bathroom with a shower. The impression is easy and comfortable. Cons: There should be a laundry or some steels for hanging clothes in the bathroom by handwash for those visitors staying for a few days.

          Reviewed May 06, 2011
          8.3
          Excellent
          Diana from Australia
          Business traveler
          Deluxe
          Stayed 2 nights in April 2011

          Good location and friendly service”

          convenient and quiet, near the centre, clean and tidy, friendly and helpful staff

          When I had the problem with the cable connection in my room, I kept calling the staff for two hours to solve my problem. Although he was busy, he was still nice and polite. Before the conference, it was urgent for me to check the details in the internet at the previous night. He let me use the hotel's computer checking for ten minutes and it's enough. After I attended the first day conference, a IT technician came to my room and fixed the PC setting matching with the cable system. We had a long chat and I thanked her so much for her friendliness and helpfulness. In my stay in Phoenix Hotel, I had very good impression for the services and manner of the staff.

          Reviewed May 04, 2011
          8.0
          Excellent
          Asoka from Sri Lanka
          Family with young children
          Deluxe
          Stayed 2 nights in April 2011

          good hotel and very good staff”

          we enjoyed stay in your hotel specially your hotel staff namely Mr. calwin, Mr Ravi and Ms mei are very nice peopls we must mention them bcos there such a nice staff that you have so keep it up hoping to come back again to kl soon

          Reviewed April 25, 2011
          12345
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