"Staff also very friendly and well mannered"
October 31, 2017
440 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||7.7|
|Distance to city center||1.5 km|
|Nearest airport||Sultan Abdul Aziz Shah Airport (SZB)|
|Distance to airport||17.6 km|
"Okay, Good Hotel Okay, Good Hotel Okay, Good Hotel Okay, Good Hotel"
May 31, 2016
"Staff is helpful and friendly"
September 8, 2016
Located in Jalan Sungai Besi, Phoenix Hotel offers easy access to many popular attractions while, at the same time, featuring a peaceful location. Just a stroll away from the LRT and only a 15-minute ride away from shopping venues like KL Sentral, Sungai, Besi Tool, and the Golden Triangle, it is a wonderful place to visit! They also feature great accommodation that includes all the necessary facilities like air conditioning, 24/7 security, safe deposit box, and much more. Phoenix Hotel offers great accommodation and a peaceful location for a great place of stay.
"Room also has a hot water kettle."
February 27, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Just ONE issue”
Phoenix Hotel has good staff, from the Juniper to the front desk, and those uncles who helped me to take care of the parking and car. THEY ARE GREAT. But the parking problem really really really have had to be solved. I wish there is more parking for the next trip. Last but not least, highly recommend PHotel to the others. 😊😊
They could not get my room ready until after 3pm. When I asked for late check-out they want to charge me extra. If so they should refund to me the late check-out from the previous guest they collected on my time. Dishonest operation!
Comfortable and near city”
This is a very nice hotel and it is only 5 minutes to shopping (pavilion, bukit bingtang, klcc) The room is clean and bright, which is good because my partner is sensitive to dust. Staff also very friendly and well mannered
The room is Asian style- it has new wood floors made into a raised platform and you sit on the floor in the room and use the table, and the bed is low near the floor. I felt it was very comfortable. Room also has a hot water kettle.
A Budget Hotel With 4 Star Staff Service”
Everything is good, except the smoking smell in the room although the room is a non-smoking one. I need a taxi urgently at 6.30AM and staff actually stood outside the road and get one for me .... very good service. Thanks.
Cheaeper and good location”
It is a city hotel, good location and nearby LRT station, 10 min drive can get to Kuala Lumpur. Pudu makan street at night just a walking distance. Value for money and will be back next time when touch down KL.
Basic but comfortable room, Residential location”
We enjoyed our stay here. The hotel is a bit out of the way, but transportation in KL is fairly cheap and efficient, so that wasn't much of a problem. The rooms are basic, but have everything you need and are spotless. Also, there are some really good local eateries in the area. I really recommend the Chinese chicken rice place down the street. The down man will point you in the right drection.
Good budget option in quirky area”
very enjoyable stay. whilst it's not right in the centre, it's not far from lrt and is only 20rm from the centre in a teksi after midnight. small room but not an issue if you're out and about all the time. the area had a real local feel, no backpacker hostels or indeed other tourists and there is an interesting karaoke venue down the road...no restaurant at the hotel, but you don't need one with all the local hawker stalls and restaurants. staff were friendly and helpful.
very good hotel, lovely staff”
we stayed here for a week in double room that faces a courtyard. the staff were very accommodating as we had chosen a zen room but then wanted to move. the zen rooms are quite small and face outward from hotel so nearer to some traffic noise but they are functional. if you are a light sleeper and want a very very quiet room then just ask for one that faces the courtyard. the hotel is a 10 min walk to pudu lrt which is then 7/10 mins on train to the centre of city (masjed jamek station)
It's pretty near the places tourist would visit. However as the room given was right next to the junction, it made sleeping difficult especially when cars speed at night. Room was clean but small. Suitable for budget 1 night stay. Washroom was very small as well. As I accidentally left behind my jeans, the staff kept it in plastic till the next day when I returned to collect. Good service.
Good location but small room”
Nice hotel at an very affordable price. Room is small but its expected from such a hotel. No complaints though. Location is good. Problem is they don't have a car park. Food and entertainment places a just around the corner, and short taxi ride away is the Golden Triangle area.
Lovely hotel and service with a smile”
april 2012, i and my girlfriend stayed at phoenix hotel for two night. all the staff of phoenix hotel are very friendly since we stepped in the hotel and they provided great level of services even the security guard who will always smile and open the door at main entrance for you to come in or go out from the hotel. the room is very comfortable which provide nice and clean bed and lcd tv with satellite channel like astro and although the wash room is considered a bit small but out of all the budget hotels this is the best we have seen so far due to it looks very new and clean. all facilities needed inside the room are completed, and also you may be able to request for other facilities and services like wifi, hair-dryer and etc..from reception. what is amazing to us which is the speed of the wifi connection, it is really fast and steady. although the location of phoenix hotel is a bit far from the pudu lrt station and we need to take about 10min walk to the hotel. we have taken cab to petaling street is only within 10min and it's cost few ringgit only because it is very far if walking to petaling street or even times square. altogether, we have great experience when the time we stayed at phoenix hotel for two night. the prices range for each of the room are reasonable and affordable. there is one of the nice hotel we have experienced. we will consider to have another chance again to stay at phoenix hotel. this experience is value for money and worthwhile. in my opinion, this hotel will be entitled score 9 out of 10.
Great hotel with friendly staffs”
We have had great 3days in Malay, stayed at this hotel. The staff is very friendly, very helpful and always smile. Even the location is not near central street, but it takes only 5mins by taxi to the nearest station then you could transfer to everywhere in the city. We loved the monorail & LRT and it's such a cool experiment for being here...
COnveniently situated, clean and friendly”
A little noisy as the hotel is on a busy road. Rooms clean and adequate. Staff friendly and helpful. Not easy to find first time if come off the train, but only about 4 blocks walk from the train station at Pudu - convenient.
Lovely budget hotel with great service”
I've been staying in this hotel for more than 3 visits to KL now. So far, its been one of the best choice I've chosen for a budget hotel. Price is great, the staffs are polite and helpful, and the location is pretty alright.
Good location and friendly service”
The location of Phoenix Hotel is good as it is near the city centre. As atraveler, to stay there is convenient and quiet. It is a three-storey modern building painted in yellow with a red logo of the hotel. The lobby is not big but with a big local painting on the wall with some plants. The counter for the reception is decorated with flower arrangement and the hotel name with "Welcome". On the second floor, there is a Japanese garden which is simple and aesthetic. The room in the hotel was clean and tidy with basic furniture and facilities including a double bed, a desk with internet link and a red chair, a plasma TV, a water boiler with coffee and teabags. There is a bathroom with a shower. The impression is easy and comfortable. Cons: There should be a laundry or some steels for hanging clothes in the bathroom by handwash for those visitors staying for a few days.
Good location and friendly service”
When I had the problem with the cable connection in my room, I kept calling the staff for two hours to solve my problem. Although he was busy, he was still nice and polite. Before the conference, it was urgent for me to check the details in the internet at the previous night. He let me use the hotel's computer checking for ten minutes and it's enough. After I attended the first day conference, a IT technician came to my room and fixed the PC setting matching with the cable system. We had a long chat and I thanked her so much for her friendliness and helpfulness. In my stay in Phoenix Hotel, I had very good impression for the services and manner of the staff.
good hotel and very good staff”
we enjoyed stay in your hotel specially your hotel staff namely Mr. calwin, Mr Ravi and Ms mei are very nice peopls we must mention them bcos there such a nice staff that you have so keep it up hoping to come back again to kl soon
Lovely hotel, reasonable price”
The hotel, close to the Pudu sky train station, is just the size and price for a family outing. Close to the hotel was a Karoke bar where the food was just the right price and taste for any Sri Lankan. Had a nice time, seeing a beautiful country.
Clean and cozy with helpful and friendly staff”
When I booked in Phoenix Hotel, I did not expect much since it is a budget hotel. I just told my children to be content for as long as it is clean. When we arrived in KL and checked in Phoenix Hotel, there was no hassle, the process was very fast. I just showed my hotel voucher. When we got into the room (family room), my children liked it a lot because it is very clean, bigger than what I expect. The bathroom is maintained clean with the basic complimentary toiletries. The staff are helpful and friendly. I recommend Phoenix Hotel.