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Excellent8.1
Based on 184 reviews
97% would recommend to a friend
Phoenix Hotel
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8.9 Excellent location
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8.9Location
  • 350 meters to public transportation

  • Free Wi-Fi in all rooms

  • Daily housekeeping

  • Bar

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Room choices
Double Room
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  • No view
  • 2 m²
  • 1 double bed
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Triple Room
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  • No view
  • 3 m²
  • 3 single beds
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Single Room
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  • No view
  • 2 m²
  • 1 single bed
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Twin Room
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  • No view
  • 2 m²
  • 2 single beds
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Nearest essentials

Airports
  • 17 kilometers to
  • London City Airport (LCY)
  • 19 kilometers to
  • London Heathrow Airport (LHR)
Public transportation
  • 350 meters to
  • Bayswater Tube Station
  • 500 meters to
  • Queensway Tube Station
Hospital or clinic
  • 2 kilometers to
  • St Charles Nhs Urgent Care Walk-In Centre
Pharmacy
  • 200 meters to
  • Nashi Pharmacy
Convenience store
  • 1.1 kilometers to
  • Sainsbury's Local
Cash withdrawal
  • 200 meters to
  • ATM

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Verified guest reviews

Agoda Reviews (184)
Booking.com Reviews (1421)

5.9

Filter by guest type:
  • Cleanliness 8.3
  • Facilities 7.8
  • Location 8.9
  • Room comfort and quality 7.5
  • Service 8.0
  • Value for money 8.1
  • Cleanliness 7.9
  • Facilities 7.3
  • Location 8.4
  • Room comfort and quality 6.7
  • Service 7.6
  • Value for money 7.7
  • Cleanliness 8.9
  • Facilities 8.1
  • Location 9.1
  • Room comfort and quality 8.0
  • Service 8.3
  • Value for money 8.7
  • Cleanliness 8.1
  • Facilities 7.6
  • Location 8.8
  • Room comfort and quality 7.5
  • Service 7.7
  • Value for money 7.7
Very good
  • Cleanliness 7.7
  • Facilities 8.0
  • Location 9.0
  • Room comfort and quality 7.6
  • Service 8.0
  • Value for money 7.3
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 9.0
  • Room comfort and quality 7.8
  • Service 8.8
  • Value for money 8.4
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 9.1
  • Room comfort and quality 7.6
  • Service 7.9
  • Value for money 8.3
Provided by verified guests of Agoda
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5.2
Chui from Hong Kong
Solo traveler
Single Room
Stayed 6 nights in August 2017
No air conditioner & Breakfast below average ”
Pros: The room is small, but it is acceptable in London. The location is good, very close to underground stations. Cons: The Breakfast taste below average and the cup and tea pot served with foams of dish cleaner. The bed was not cleaned that I can find hairs on it. Very noisy at night.
Reviewed September 04, 2017
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8.0
Peter from Australia
Couple
Double Room
Stayed 2 nights in July 2017
We would stay here again.”
This was a good choice for us as we wanted to be close to the sights. A smallish room which was just adequate for the two of us. The lift was a great help for bring cases onto the higher floors. We had a good view of the central gardens the staff were helpful and the breakfast was good.
Reviewed August 25, 2017
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10.0
Alexandra from Germany
Couple
Single Room
Stayed 1 night in August 2017
Exceptional”
Very nice staff, location excellent, great breakfast, very clean
Reviewed August 20, 2017
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10.0
JOCELYN from Canada
Couple
Double Room
Stayed 1 night in July 2017
Love the hotel”
Centrally located. Easy walking distance to Bayswater and Queensway station with different ethnic food cuisine establishments, souvenir shops, grocery store and a Catholic Church along the way. There's also a mall in the corner across from the hotel but in the area of the hotel itself is very quiet. The staff are very nice, welcoming and accommodating. The room is small which I think is normal in London but is clean. The weather was call so we didn't have to use the fan that was provided in the room. The continental breakfast was very good although not everything was laid out yet. They accommodated us as we had to leave early at 630 for our flight before they are to serve breakfast @ 7.
Reviewed August 06, 2017
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10.0
Joseph from United States
Couple
Twin Room
Stayed 3 nights in June 2017
GREAT HOTEL”
THIS WAS AN AWESOME HOTEL FOR THE BEGINING OF OUR EUROPEAN ADVENTURE! IT WAS CLOSE TO THE TUBE AND THE LOCAL BUS LINES. THE FRONT DESK WAS VERY HELPFUL WHAN WE NEEDED HELP AND DIRECTIONS. WE WOULD HIGHLY RECOMMEND THIS HOTEL!
Reviewed July 18, 2017
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8.8
Izza from Malaysia
Business traveler
Single Room
Stayed 1 night in April 2017
Nicely refurbished hotel”
I stayed for one night just before my flight out of London from Heathrow. The hotel is easy access to Paddington Station - for the airport trains. I have stayed in a lot of hotels around Paddington/Bayswater for work and honestly Phoenix is one of the nicest ones. The room and bathroom for single occupancy is small, but this is normal for London (before people start complaining about room sizes!). Staff were friendly and accommodating, especially when I requested for an extra hour before checkout as I had to repack my luggage for the flight. The breakfast spread is basic but good enough, and cafe staff were also very helpful and made my morning. One very minor thing I would like to request - it would be helpful if the hotel had a ramp up the steps to the entrance and also a ramp on the stairs to the lift. It would be more accessible for people with disabilities or heavy luggage. However all in all the hotel is a good one and I would recommend staying here!
Reviewed May 13, 2017
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8.8
Philip from United Kingdom
Solo traveler
Single Room
Stayed 2 nights in May 2017
Excellent hotel ”
NIce clean and well decorated hotel, first room was nice but no hot water room 424, was quickly moved to room 109 which was excellent, Location is good for central London two tube stations on Queensway which are 10 mins away, I used Queensway easy access for central line. NIce large dining room on the lower ground floor which serves breakfasti had the continental which was plentiful but you can order cooked items which are charged to your room, staff very helpful especially Carmel lovely Irish lady. All in all this hotel is good for the price I paid, central location and very clean and well managed
Reviewed May 13, 2017
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8.8
Ranjith from Sri Lanka
Solo traveler
Twin Room
Stayed 2 nights in May 2017
Compact but nice”
Great location, small room with good wifi and free good breakfast. Friendly service and highly recommend.
Reviewed May 09, 2017
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10.0
khin from Malaysia
Solo traveler
Single Room
Stayed 3 nights in April 2017
Great Room! Great View!”
Love the view from my room... love the service...Love the hot water shower. Clean room... clean washroom. only 5 minutes walk from Bayswater station, Loads of stores around. Pharmacies, Tesco, Subway, Macca, Burger king, Asian food & Italian food... Breakfast is good even the waitress serving breakfast is efficient. Kensington Park is just a short 10minutes stroll away, purchase your ticket online in advance if you want to visit the palace, you don't want to wait 30minutes out in the cold like I did. If you really like walking like I do... cut across the park to Albert hall takes about 15 minutes and after that another 15 minutes walk to Harrods. Have Fun!
Reviewed May 09, 2017
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9.2
Ranjith from Sri Lanka
Solo traveler
Double Room
Stayed 1 night in May 2017
Great location ”
Great location, clean quiet room, good wifi and will return.
Reviewed May 07, 2017
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