Treated unfair”

It is undeniable that this Phu Pha Nam Resort is the worst hotel that I have ever stayed, worst experience that I ever had and am truly disappointed with the management. The staff claimed that we overstayed and personally pack all my kid belonging and moved to my room without informing or contact us before they action. Terrible! After clarify our “overstayed” problem, it is clearly the hotel fault because they did not check properly with our stay in their place!!! And one of the staffs told me that there are VIPs staying in their hotel and they can’t do anything just rent my room out for the so called VIP. I can see that the staffs are handling things unprofessionally, you are in hospitality industry, you should treat all customers or guests as a VIP, not only certain people that you claimed that is a VIP then they have special treatment. Can you imagine that how try when back from a long journey than we have to change a downgrade small room. Hope mgmt look in to this matter seriously.

Excellent hotel with traditional Thai teak wood”

(Feb16-18th 2019 from Australia). Huge room. Extremely polite staff. Need refurbishment to avoid the wood from being ruined. Requested a few more hangers so clothes would not spoil the rattan chair which is extremely traditional . Great pool and gym. Excellent view and great choice of breakfast. Only thing is too many steps to walk. It was much easier to use a commuter to drive down and take a walk to the pool. A night swim is great especially when it's quiet & just relaxing & floating looking at the moon and stars. No massage available during my stay. Hopefully there will be one in my next stay in a few months time. Cons: it's rural so if you drink or eat anything, make sure you block the bathroom water outlet to stop rats from entering with the large bin provided in the bathroom. My friends and I do not kill any form of animals following the Thai Kammatthana (Thai forest monks) tradition. Komboonmaka, Khun Jun and all your kind staff. Will definitely come again.

Great resort”

Lovely resort and beautiful rooms. The swimming pool is stunning. We arrived here by luck and decided to add another night. I thought the resort would be full this time of year, but it was almost completely empty. Pity therefor no staff at the swimming pool, but i guess the lack of people at the time we were there is due to that. We did buy some plants in the nurserry at the bottom. Seems like the lake is not really in use and the jetty looks a bit dilapidated.

Exceptional”

We stayed two nignts, and we shall keep an excellent souvenir. Incredible building built with large pieces of teak and stones, with a really fantastic wiew on the valley, beautiful garden , flowers and trees. The manager looks much younger than he is ( yes, this is a joke ) he is really kind, helpful and has sense of humour. Thank you for everything. Dol et Olivier .

Cliff side farm retreat”

Staff were excellent and helpful. Manager took care of us and arranged a trip down to the orchid farm, fabulous. Rooms and views were lovely. Pool, even in New Years Time was refreshing and a great swim. Definitely going back next time I'm in Phu Ruea. (It is a bit of a drive into the NP...)

Nice resort with great view.”

We stayed 2 night with our family in 2 de luxe rooms. These rooms were big enough and had a great view. From the restaurant the view is great. The restaurant food is good. Breakfast is minimal. The staff is very frindly and helpfull. The resort located in between the hills with great views. There is a large enough swimmingpool which needs to be cleaned better.

Perfect hideaway”

Very quiet and rustic place. At the time we were visiting we were two of six guests. Perfect hide away. The hotel is located at road 2013. This is not clear on the map found on the hotel website. Signs for the hotel are only found coming from the south, not coming from Loei.

Beautiful location”

Room was spacious, facilities very good and staff friendly. It’s set in the hills on a large estate without any other buildings nearby. Beautiful.

Highly over priced run down hotel.”

Staff only speaks Thai and is not attentive. The room had a bad smell and it was almost impossible to sleep when the people staying on the upper floor taked or moved around. WiFi did not work. The price included a welcome drink that we never received and when we pointed this out we were told that this only applied to groups and that Agoda was to blame. Breakfast was horrible and almost impossible to eat. I have not stayed in a hotel this awful for years.

Great stay for the Ghost Festival!”

I stayed here for the Ghost Festival and enjoyed my stay here. The lodge has a very "Twin Peaks" vibe with a really nice pool and gym. The place is huge and there are a lot of cool places to explore. I enjoyed the eating area with the stunning view of the mountains. Only issue is that it's far from the festival but the manage is very nice, spoke English, and arranged a tuk tuk for me. I will stay here again.

Charming place and great service ”

I stayed here with my wife and 4 year old for 5 days. Just on our own, not as part of a tour. We loved the view and the pool and the restaurant. The manger was very accommodating of our special diet and even went to shop for items to cook just for us. Rhe manager also apoke great English and drove us in his own car to a couple of places when a taxi wasn't available. The spa was also very nice. Great massage therapist.

The manager Umporn is really a great host and the staff try hard to please! ”

The overall property is well kept but it now needs money spent. It is not a Spa as the sauna doesn’t work and the pool just can’t be kept clean enough to swim in. The gym is passable but the hotel needs investment. The Carpeted bedrooms desperately need cleaning! With some attention it could be lovely property..

Very good”

Unfortunately, the room I was given upon check-in was not the room type I reserved on Agoda. I did not discover this mistake until the third night of my four night stay. After making a complaint I was finally given the room type I reserved on my final night. The Resort claimed that Agoda was at fault for not properly advertising the Resorts rooms. The hotel is in definite need of maintenance and care of its rooms. Regarding the room in which I originally stayed, the doors on the small closet/cabinet would not open. I pointed this out to the housekeeper and she told me that the maintenance man told her that it 'could not be fixed'. The refrigerator barely kept items cold and the knob to adjust the temperature was missing. I reported this to the front desk on Saturday morning and was informed later that day that a repairman looked at it but didn't know what the problem was. The chains on the ceiling fan were shorter than they should have been. I had to stand on the bed to change the speed of the fan or turn off the light. Upon returning to the room on the second day of my stay, I found that the room hadn't been made up. The housekeeper said that we didn't put out the card on the door. In all my life, that had never happened to me. Housekeepers have assigned rooms and they 'should' attempt to clean them all unless there is a guest in the room and the guest informs them that they don't want the room cleaned. The breakfast had the same limited menu every day. I was appalled that I had to pay for a cup of espresso. The instant coffee was terrible in the pot on the warmer. The internet was anything but 'high speed' and none of the 'satellite' channels were working during my stay. The only thing that I found to be exceptional was the fitness room. On the plus side, the rooms were kept very clean. The staff is very friendly but are confronted with a situation where the Resort owner is not making necessary investments to improve room conditions and the breakfast

Excellent - probably the best resort my family and I have ever been to”

Very tastefully designed and furnished teak-wood resort in beautiful surroundings. Rooms have everything you could possibly need (TV, fridge, kettle, hair-drier, slippers, etc.) and the views are fantastic. The swimming pool was a big hit with the whole family, and our 4-year-old son loved 'Beak' - a hornbill that descends on the hotel each morning. There is lovely walking on the grounds, and staff are very warm, welcoming, and helpful. The food is both tasty and plentiful. This is probably the best resort my family and I have ever been to. Many thanks to everyone at Phu Pha Nam Resort & Spa for making our stay so enjoyable.

Nice location”

Location is nice. Lush with nice views and nature. Good value but he hotel is showing signs of wear and tear and neglect at worst i.e the swimming pool. Shame because this would once have been an amazing hotel

TOTALLY DISAPPOINTED!!! ”

I stayed at the resort bcz of a retreat which turned out to be disastrous!! I am a stroke patient and I went to have my treatment. I booked this resort bcz they have swimming pool, spa, and gym under one roof. Spa : unable to use them but instead called in a foot masseur into the room. It turned out to be like a student or even worse. Swimming pool : it is dirty during our stay. Full of leaves and dirt. Spa, gym, swimming pool located in a place where people like me find it sooooo hard to climb up and down the 'stairs' and this is not shown in the pictures. Customer service : its pretty good. The breakfast manager took care of me really well. I won't stay here at all just on the basis of the facilities provided and its very verrrrrryyy expensive for the night we stayed.

Very nice resort, nice surroundings”

The resort has spacious and nice rooms, huge and beautiful garden, orchid farm, aviary, beautiful surroundings. Friendly and helpful staff. The only negative thing was the swimming pool which was honestly quite dirty.

Old and not welll refurbished”

This place must have been stunning very long time ago - now its glory has faded: There is no great view anymore because its ingrown now by trees and aircon in room was noisy and not cooling. Food was not tasty ans restaurant closed at 8.30pm already on a friday night. There are for sure better place tonstay in Loie

Really Different , Rocked my Boat .”

Enjoyed every minute of it , quite peaceful , this resort is built completely of Teak , great location to visit all the sites of LOEI , the staff where fantastic and the resort manager is a real character , made us feel home away from home , a very special guy . The resort is original , great pool , great massage , great food , great rooms , I stayed 3 days longer than I initially booked. It's really an oasis of a resort away from the madness of every day life , I highly recommend a visit.

Breathtaking view with excellent service ”

We had a wonderful time staying at this place. Amazing view look out to the mountain from the dining area. Good breakfast, great value for the money. My family really enjoyed the well kept garden as well as a free tour around the resorts such as Orchid garden, orange farm, and so on. The rooms are nice and good space with the stunning view. Manager and staffs are very lovely and helpful. We love everything about this place and highly recommended for anyone. You will have a wonderful time. One thing they can improve is the shower in the bathroom which is not powerful enough. We definitely are coming back soon.