If you are booking Phulay Bay a Ritz-Carlton Reserve SHA Plus +, there may be updated requirements for your travel.
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
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9.2

Exceptional

283 reviews

283 reviews

View2
Food & Dining1
Breakfast1

Good view and good service form our tonhong.

Jatupol
- Dec 10, 2020
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Ao Nang Beach 10.6 km
Railay Beach 13.0 km
PhraNang Cave Beach 13.5 km
Phra Nang Cave 13.7 km
Poda Island 14.2 km
Tup Island 15.6 km
Tiger Cave Temple (Wat Tham Suea) 20.2 km
Hong Islands 33.9 km
Emerald Pool (Sa Morakot) 60.2 km
Nearby landmarks
Laem Bong Beach 1.1 km
Khao Ngon Nak Viewpoint (Dragon Crest Mountain) 1.6 km
Tubkaak Beach 1.7 km
Silanto Beach 1.9 km
Sofitel 2.2 km
View Point 2 2.4 km
Khuan Khlong Mat Li 2.4 km
Koh Kwang Beach 2.9 km
Khao Ngon Nak 3.4 km
Dragon Crest 3.4 km
Free Wi-Fi

Phulay Bay a Ritz-Carlton Reserve SHA Plus +

111 Moo 3, T. Nongthalay,, Klong Muang, Krabi, Thailand, 81000 - See map
Amazing Thailand Safety and Health Administration Plus: (SHA Plus)

More than 70% of SHA-certified establishment employees have been vaccinated.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Spa

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Krabi every 4 minutes on Agoda.com
Value for money8.6
Distance to city center32 km
Location rating8.4
Nearest airportKrabi International Airport (KBV)
Distance to airport26.0 km

Rooms available at Phulay Bay a Ritz-Carlton Reserve SHA Plus +

Exceptional
Room comfort & quality

9.5

Reserve Pool Villa Sea Vw, 1 Bedroom Larger Villa, Sea view
...
  • Room size: 106 m²/1141 ft²
  • Sea view
  • 1 super king bed
Enter dates to see prices
Beach Villa, 1 Bedroom Villa, 1 King, Sofa bed, Beach front
...
  • Room size: 50 m²/538 ft²
  • Beach view
  • 1 king bed
Enter dates to see prices
Royal Beach Villa, 1 Bedroom Larger Villa, 1 King, Sofa bed
...
  • Room size: 121 m²/1302 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Reserve Pool Villa, 1 Bedroom Larger Villa, 1 King, Sofa bed
...
  • Room size: 106 m²/1141 ft²
  • Garden view
  • 1 super king bed
Enter dates to see prices
Reserve Pavilion, Larger Guest room, 1 King, Sofa bed
...
  • Room size: 84 m²/904 ft²
  • Garden view
  • 1 super king bed
Enter dates to see prices
Ocean Pavilion, Larger Guest room, 1 King, Sofa bed, Terrace
...
  • Room size: 84 m²/904 ft²
  • Ocean view
  • 1 super king bed
Enter dates to see prices
Ocean Pavilion Suite, 1 Bedroom Larger Suite, Ocean view
...
  • Room size: 67 m²/721 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
One Bedroom Villa
...
  • Room size: 106 m²/1141 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Beach Villa
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Ocean Pavilion
...
  • Room size: 67 m²/721 ft²
  • Non-smoking
  • 1 king bed and 1 sofa bed
Enter dates to see prices

Frequently asked questions

Does Phulay Bay a Ritz-Carlton Reserve SHA Plus + have a hot tub?

A hot tub is one of the facilities available at Phulay Bay, a Ritz-Carlton Reserve.

What time is check-in and check-out at Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Phulay Bay a Ritz-Carlton Reserve SHA Plus + is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3413 THB. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Phulay Bay a Ritz-Carlton Reserve SHA Plus + has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Krabi with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Start your mornings right, with the continental and buffet breakfast options offered at Phulay Bay a Ritz-Carlton Reserve SHA Plus +. Adults can enjoy breakfast offered with an additional charge of 1429 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Phulay Bay a Ritz-Carlton Reserve SHA Plus + features 4 on-site restaurants for your dining convenience.

What is the smoking policy at Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Phulay Bay a Ritz-Carlton Reserve SHA Plus + does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Phulay Bay a Ritz-Carlton Reserve SHA Plus +’s neighborhood is Klong Muang which includes popular restaurants such as See The Sea, Ristorante Venezia and Maya Restaurant.

What popular shopping places are close to Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Phulay Bay a Ritz-Carlton Reserve SHA Plus + is located in Klong Muang area which features shopping places such as Klong Muang Plaza and Klong Muang Sunday and Tuesday Market.

What popular beaches are close to Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Phulay Bay a Ritz-Carlton Reserve SHA Plus + is located in the Klong Muang area, which includes Klong Muang Beach, Laem Bong Beach and Tubkaak Beach.

What popular natural sightseeing spots are close to Phulay Bay a Ritz-Carlton Reserve SHA Plus +?

Phulay Bay a Ritz-Carlton Reserve SHA Plus + is located within Klong Muang, which makes it conveniently close to natural sights including Sofitel.

Show more questions
See map

Explore the neighborhood

What people love about Phulay Bay a Ritz-Carlton Reserve SHA Plus +

  • 9.6

    Exceptional

    "Good view and good service form our tonhong."

    Jatupol

    |

    December 10, 2020

  • 10

    Exceptional

    "The hotel offers the memorable moment for our honeymoon, which a friendly staff take a great care of us."

    Sanchai

    |

    November 19, 2020

  • 10

    Exceptional

    "Most magical experience."

    Michelle

    |

    January 8, 2020

Overall rating:

9.2

Exceptional
283 reviews
Cleanliness
9.6
Facilities
9.3
Location
8.4
Read all reviews >
What travelers say they love:
One of the greatest resort as it is Ritz-Carlton Reserve.
Hyuck from South Korea
Family with young children
More about Phulay Bay a Ritz-Carlton Reserve SHA Plus +

More about Phulay Bay a Ritz-Carlton Reserve SHA Plus +

An extension of the prestigious Ritz Carlton brand, guests are in for a luxurious experience mingled with local culture and heritage. Occupying one of the most stunning spots in Krabi, the resort faces the Andaman Sea and is set against the backdrop of lush green mountains. The vast palm tree-fringed infinity pool seamlessly blends with the endless emerald sea beyond. When it comes to food, guests are spoiled for choice with Thai, Italian, American, or fusion. Guests can enjoy the pleasure of 24-hour personalized service, walk-in wardrobes, as well as indoor and outdoor baths. The ESPA Spa at the resort continues the experience with relaxing massages and treatments. Phulay Bay a Ritz-Carlton Reserve SHA Plus + is beauty at its very best and truly the best place to stay in Krabi.

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Amenities and facilities
Exceptional
Facilities

9.3

Most talked about facilities

Food & Dining

9 mentions

Breakfast

4 mentions

Swimming Pool

4 mentions

Beach

2 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Dutch
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai

Accessibility

  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Lever handles on some guest room doors
  • On-site accessible self parking
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Canoeing
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Horseback riding
  • Hot tub
  • Light therapy
  • Massage
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
  • Watersport equipment rentals
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Grocery delivery
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Kids club
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • DVD/CD player
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • Mini bar
  • Mirror
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
Food and dining
Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site

Jampoon

  • Cuisine: International, Mediterranean
  • Menu: Buffet, A-la-carte

Lae Lay

  • Cuisine: Mediterranean, Seafood
  • Menu: Buffet

Sri Trang

  • Cuisine: Thai
  • Menu: Buffet
Location
111 Moo 3, T. Nongthalay,, Klong Muang, Krabi, Thailand, 81000
Excellent
Location

8.4

Airports

  • Krabi International Airport (KBV)
    26.0 km 46 min drive
  • Phuket International Airport (HKT)
    48.5 km 2.3 hour drive

Hospital or clinic

  • Sathani Anamai Khlong Muang
    3.5 km

Shopping

  • Ao Nang Night Market
    9.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ao Nang Beach
    10.6 km
  • Railay Beach
    13.0 km
  • PhraNang Cave Beach
    13.5 km
  • Phra Nang Cave
    13.7 km
  • Poda Island
    14.2 km
  • Tup Island
    15.6 km
  • Tiger Cave Temple (Wat Tham Suea)
    20.2 km
  • Hong Islands
    33.9 km
  • Emerald Pool (Sa Morakot)
    60.2 km

Nearby landmarks

  • Laem Bong Beach
    1.1 km
  • Khao Ngon Nak Viewpoint (Dragon Crest Mountain)
    1.6 km
  • Tubkaak Beach
    1.7 km
  • Silanto Beach
    1.9 km
  • Sofitel
    2.2 km
  • View Point 2
    2.4 km
  • Khuan Khlong Mat Li
    2.4 km
  • Koh Kwang Beach
    2.9 km
  • Khao Ngon Nak
    3.4 km
  • Dragon Crest
    3.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee3413 THB
  • Distance from city center32 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)1429 THB
  • Daily Internet/Wi-Fi fee0 THB

The property

  • Number of bars/lounges2
  • Number of floors2
  • Number of restaurants4
  • Number of rooms 54
  • Room voltage220
  • Year property opened2010
  • Most recent renovation2013

Parking

  • Daily parking fee0 THB

Reviews of Phulay Bay a Ritz-Carlton Reserve SHA Plus + from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.6
Facilities9.3
Location8.4
Room comfort and quality9.5
Service9.5
Value for money8.6
High score for Krabi
Rating
9+ Exceptional (87)
8-9 Excellent (46)
7-8 Very Good (11)
6-7 Good (10)
<6 Below Expectation (2)
Time of the year
Mar - May (34)
Jun - Aug (42)
Sep - Nov (44)
Dec - Feb (36)
Don't miss out!Users are booking a place in Krabi every 4 minutes on Agoda.com
All guests (209)
All room types
All languages

Show reviews that mention 

Showing 156 verified guest comments
12345
9.3
Exceptional
XIN from China
Couple
Stayed 3 nights in August 2015

a wonderful stay at Krabi even raining”

1.the staff is very nice and helpful 2. fantastic sea view from the hotel swimming pool 3. unforgettable breakfast

upon we arrive, it was raining nonstop. me and my girlfriend felt a bit disappointed abt the weather until we reach our hotel, the Phulay Bay. Hotel staff are waiting for us at the hotel entrance and prepared tasty lemongrass tea for us to refresh. have to say the service there is absolutely 5 stars. This is the first time that i would like to stay more in the hotel rather than going out for sightseeing. the hotel was designed like a garden, all the layout is just right. they also offer many activity, like yoga on the beach. only the location is not the best, it is a bit far from the town, takes abt 20mins by taxi, but i believe it wont be this nice if it very close to the town, it is the best place to hideaway. The most important thing is my girlfriend loves it a lot, and this is our first trip and we had a fabulous experience at Krabi with Phulay Bay.

Reviewed August 15, 2015

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8.8
Excellent
bruce from New Zealand
Couple
Stayed 4 nights in November 2017

The staff make Phulay Bay!”

The hotel is lovely, the sense of arrival is fabulous and quite a unique experience but I will not spoil it for others. The Villa was massive and equipped with everything you could need. The food was great, we dined in all the restaurants and all were very good. We were very lucky to have a private dinner on the beach and that was just fantastic, thanks to Leks our host and our wonderful BBQ girl (sorry forgot her name). What set Phulay Bay apart from most others was the entire staff, especially Sabai! Sabai was our wonderful butler during our stay. Sabai was there for us during our four days, whether it was setting up hot baths whilst we were out to dinner and leaving us lovely messages welcoming us back to the room, or entertaining us with nice stories or driving us around the resort whenever we required. Her service was very genuine and it really did make all the difference, thank you again Sabai and all the team at Phulay Bay resort!

Reviewed November 13, 2017

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Dear bruce, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am delighted to read that you had a unique experience from the time you arrived to your private dinner on the beach with Lek and our chef, and the genuinel service that your butler Sabai has provided. Will be excited to share your kind words to all of them and the rest of our ladies & gentlemen. Hopefully, we can welcome you back here in the not-so-distant future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

Responded January 23, 2018
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
8.8
Excellent
Hyuck from South Korea
Family with young children
Reserve Pavilion, Larger Guest room, 1 King, Sofa bed
Stayed 3 nights in October 2019

Great resort but do not expect too many”

One of the greatest resort as it is Ritz-Carlton Reserve. They maintain the resort very clean and nice. But, my personal butler always was always using his cell phone even when driving the buggy. It seems like he is in charge of multiple customers. One chef offered a private cooking class for the daughter which was very generous when we had nothing to do because of the weather. Generally, a typical luxurious resort you can expect, but not like 5 or 6 starred service. The resort was located at the corner of the bay. You need to pay $30 dollars for transportation to the nearest convenient store.

Reviewed November 24, 2019

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9.3
Exceptional
Jeffrey from Singapore
Family with young children
Stayed 4 nights in June 2014

Luxury villa in Krabi”

The service of the staff, the largest bathroom in a villa, the kids club

My family had a wonderful stay in the Phulay Bay villa in Krabi in June. The hotel staff was incredible with their attentive and personal service. The villa was luxuriously furbished, with the largest bathroom that I have seen anywhere in a hotel or villa. The infinity pool was great with a fantastic view out to the Andaman Sea. Highly recommended, especially for the off season. Only blemish on an otherwise perfect stay is that the weather did not allow us to take the complimentary boat trip out to Hong Island.

Reviewed July 30, 2014

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9.7
Exceptional
Tarraathena from Hong Kong SAR, China
Couple
Stayed 2 nights in December 2015

Phulay Bay is a place 200% recommedable”

Professional Staff , Customer Oriented Services , Gorgeous Resort

All staffs are friendly and professional form restaurants’ to villa butler, they are professional and are always providing accommodative services. Rooms is well appointed with attentive arrangements of room amenities separately for gent’s and ladies. The resort is truly spectacular. The main pool providing daily complementary chilled young coconut drink and unlimited chilled water to guest is definitely Buffet breakfast of good food quality and a suitable range for selection. Do not miss the a la carte choice make to your order on top of buffet breakfast. Food form the Thai & seafood restaurant are very delicious too. The private dinner at Sala Srichan really an unforgettable moment , the set up of the dining area if truly romantic and out of this world ! Phulay Bay is a place 200% recommendable.

Reviewed February 04, 2016

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8.7
Excellent
Thomas from United Kingdom
Couple
Stayed 3 nights in October 2015

Amazing Hotel! ”

Setting, Room & Service

My wife and I had a really enjoyable time at Phulay Bay. We don't normally stay somewhere so luxurious, but we decided to splurge this time. From arrival to check out, everyone was so helpful and attentive. Rooms were amazing and facilities were great. I'd recommend this hotel if you want to push the boat out and stay somewhere special. The resort is quite far from town so I'd recommend renting a car.

Reviewed November 02, 2015

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8.4
Excellent
Jeanette from United States
Group
Ocean Pavilion, Larger Guest room, 1 King, Sofa bed, Terrace
Stayed 1 night in August 2019

Beautiful ”

This resort was beautiful and the staff goes above and beyond to make you feel welcome! Although it was pricey, especially since we are from the US and everything else in Thailand was cheaper, it was worth the price. The included breakfast was probably one of the best of my life and every effort was made to make sure we were comfortable. Having stayed at the Ritz Carlton Laguna Niguel in California, USA I can tell you that the service here is what made all of the difference. I loved that they had their own garden to produce their herbs and the food and drinks were great! They say that they use healthy bug spray and regularly spray the area surrounding the resort and that made me feel good. The views are outstanding and our butler Patty was superb!

Reviewed August 29, 2019

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Dear Jeanette, Thank you very much for taking the time to share your review of Phulay Bay, a Ritz-Carlton Reserve. We are delighted to know that you had a great time. Your kind words about the service provided by our Ladies & Gentlemen most especially of Patty are appreciated. Looking forward to welcome you back. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

Responded September 22, 2019
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
9.3
Exceptional
kee from Malaysia
Couple
Stayed 2 nights in October 2010

ritz-carlton”

hotel

very nice hotel ,design very special and the managment is very very good , and the staffs all very friendly and politenss.i love it so much, and i will come back next time , thank ritz-carlton give me a romantic honeymoon n good relax place.

Reviewed October 13, 2010

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10.0
Exceptional
Rossaporn from Thailand
Family with young children
Stayed 2 nights in February 2017

We could not help but keep coming back for more!”

This is our third time in Phulay Bay. The facilities and staffs never missed a chance to impress us. The hotel just added a new kids club, which our daugther enjoyed a lot.

Reviewed March 29, 2017

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9.3
Exceptional
Rosemary from Australia
Couple
Stayed 7 nights in December 2012

quite simply paradise”

The rooms are wonderful, a huge bed and the msot fabulous bathroom.

We were looking for a luxury escape and we found it.Phulay Bay gave us everything we needed, attention when we wanted it and quiet when we needed it. We stayed in a Reserve Seaview villa, which although quite near the main pool was a real retreat with constant sea breezes and views of the Andaman Sea. They kept telling us the hotel was full but it never felt crowded. It is not a cheap experience but it is what we needed and we both came home very very relaxed. The staff are always attentive and yes you do have a butler who always seem to be around when need, despite the fact that she was also looking after some family groups. We found the food excellent particulary the Thai restaurant. Breakfast is wonderful.

Reviewed January 07, 2013

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10.0
Exceptional
Micaela from Argentina
Couple
Stayed 2 nights in November 2011

Fantastic hotel. No words”

Views, activities, service

the hotel is an entire new concept of the ritz carlton. amazing service, beautiful rooms. completely worth it.

Reviewed November 30, 2011

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8.7
Excellent
Kamolwan from Thailand
Couple
Stayed 2 nights in January 2013

Beautiful place but unprofessional service”

Room is very beautiful

every thing perfect but their service unprofessional. their seem far away for a ritz-carlton standard that i heard before.

Reviewed January 19, 2013

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6.7
Good
Raphaela from Germany
Couple
Stayed 3 nights in July 2013

Nice”

pool, staff and food

We quite enjoyed our stay at Phulay Bay as we just wanted to get away for a few days from hectic city life. The room was nice, it was very quiet &relaxing and the pool is fantastic. The staff was exceptionally friendy. As was the welcome, very friendly and nice. Yet, if you are looking for a beach hotel, Phulay Bay is not the right location as there is a beach, but you don't want to go for a swim as it is stony, looks dirty and not inviting at all. There is also heavy industry activity not far away from the hotel. None of the other guests went swimming or relaxed at the beach and everyone was at the pool.

Reviewed August 04, 2013

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9.7
Exceptional
Edward from United States
Family with teens
Stayed 4 nights in March 2015

Elegant Oasis”

Location, staff, pool area

Everything about our stay was seamless luxury, from check-in to check-out, the staff was accommodating, warm, and helpful. The spa experience was beyond any other we have experienced, so calming and tranquil. All the restaurants provided excellent options and service...could probably use another one for a little more variety. Lived up to a Ritz experience

Reviewed April 04, 2015

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8.8
Excellent
OH from Malaysia
Couple
Stayed 3 nights in October 2017

Perfect place if you want lots of privacy”

The staffs are awesome, just like what were mentioned in many reviews. Our butler, Sabai had made our stay a memorable one!! Thoughtful, polite, friendly...you really cant ask for more. Restaurant : We only tried both the Thai & International cuisines. The food was decent at a much heftier price though. But this was expected because consider the convenience of eating inside the resort, then travelling 20mins to the main site, eg. Ao Nang. **Note** The view at the breakfast are is a BANG!!!! That explains why we always spend 2hrs there...haha Overall, it's an luxury to stay in this resort. And that comes with a price to pay. Whether it's worthwhile it really depends on individual.

Reviewed October 19, 2017

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Dear OH, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am excited to read that you had a memorable stay with us and your kind words about your butler Sabai would certainly be passed on. We hope to have the pleasure of welcoming you back here for more fun breakfast moments. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

Responded January 23, 2018
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
8.7
Excellent
HONG from South Korea
Couple
Stayed 1 night in August 2013

It is very nice villa but expensive.”

quiet,nice garden,good service

It is nice to stay in villa but expensive food and spa. If this hotel will more cheap than current price. I want to stay long stay their hotel. This reserved villa has very nice room and big bath inside and outside. Awasome scale and nice staffs however, very expensive all expense living in villa.

Reviewed August 04, 2013

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9.0
Exceptional
Greg from Canada
Couple
Stayed 2 nights in November 2014

Amazing Stay at Phulay Bay”

Atmosphere of all elements of the hotel, room size, service from staff

Best hotel / resort I have stayed at in my life. Perfect for honeymoon. Very relaxing. I was traveling in Thailand (Bangkok, Chang mai, Phuket, and Phi Phi. This resort was great to be at just to get away from the hustle and bustle of most Thailand cities. I liked that the resort had a free boat to a nearby island, this added value to the stay. Sunset bar was great and had 2 for 1 mojitos for happy hour. Room was amazing. Buffet breakfast was pretty good, had all the typical breakfast foods of any American buffet. Restaurants on site were the only downfall. Good food and service, but I'm sure there is much cheaper off the resort. However, staying on the resort is just convenient. Butler was pretty good, but weird for me because I am not used to such service. Best hotel in the world so far.

Reviewed December 03, 2014

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9.0
Exceptional
Jennifer from United States
Couple
Stayed 2 nights in July 2014

Superb Getaway overlooking a beautiful oceanscape”

Staff/Service, Room Architecture and Amenities, Peaceful

We had a fantastic 3-day weekend after booking the room on the recommendation from a friend. From the moment we arrived, we were welcomed by hotel management and it set the stage for the rest of the weekend. Patty, our butler, was attentive and kind. The Hotel Management was roaming the resort and made sure we were enjoying our stay...the staff all seemed to know our name. The ocean view from the resort was lovely and the pool took center stage for our weekend. The Ocean Pavilion room was gorgeous - huge bed, amazing bath tub - architecture worth staying there alone.

Reviewed July 18, 2014

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8.0
Excellent
Nicole from United States
Couple
Stayed 1 night in January 2018

Make a dinner reservation ”

If you plan to eat dinner at the resort expect to pay a few hundred dollars for 2 people, and make a reservation or you'll be staring at an empty restaurant while the waitress tells you their fully booked for the evening. Our 'butler' failed to mention this , and when I asked if their were any Italian restaurants close by he blatantly lied and said no even though there are two in less than a mile away, simply at competing resorts. Then he said he would cart us to reception when we needed to check out but concierge came to grab our bags and said our 'rediculously overpriced' taxi had arrived. We walked uphill to reception and saw our butler as we passed carting a different guest around. My two recommendations are to eat dinner elsewhere unless your rich, and bring your own alcohol. The property is gorgeous and worth a stay, bed was super cozy....they claim they light a thousand candles but it really only about 20 and the rest are electric, only got a glance BC a private dinner.

Reviewed January 19, 2018

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Dear Nicole, Thank you for taking the time you have taken to share a review of your stay at the Phulay Bay, a Ritz-Carlton Reserve. We are glad that you liked the property and enjoyed our oversized beds. Please do accept our apologies for the disappointments that you have experienced with us during this trip. Your feedback is very much appreciated and this means a lot to us as we strive for high standards of operational excellence. Hopefully, we can be given another opportunity to welcome you back here for a more comfortable stay. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

Responded January 23, 2018
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
10.0
Exceptional
Sebastian from Germany
Couple
Stayed 3 nights in November 2017

the perfect place on air with a stunning perfectly service background”

Patty, you do a great job, the rest of colleagues support us very well. Nothing to remark. The Reserve Class stands on their own.

Reviewed November 20, 2017

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Dear Sebastian, Thank you very much for sharing an excellent review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am really thrilled to hear that you had a wonderful experience with us and have noted Patty who is indeed fantastic.Will be more than happy to share this to her. We hope to have the pleasure of welcoming you back here in the near future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve

Responded January 23, 2018
Phulay Bay a Ritz-Carlton Reserve SHA Plus +
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