"Her service was very genuine and it really did make all the difference, thank you again Sabai and all the team at Phulay Bay resort!"
bruce - November 13, 2017
Location rating score
The included breakfast was probably one of the best of my life and every effort was made to make sure we were comfortable.
Jeanette | August 29, 2019
I loved that they had their own garden to produce their herbs and the food and drinks were great!
Jeanette | August 29, 2019
This resort was beautiful and the staff goes above and beyond to make you feel welcome!
Jeanette | August 29, 2019
The property is gorgeous and worth a stay, bed was super cozy.
Nicole | January 19, 2018
The views are outstanding and our butler Patty was superb!
Jeanette | August 29, 2019
Most magical experience.
Michelle | January 8, 2020
Free Wi-Fi in all rooms!
|Value for money||8.6|
|Distance to city center||32 km|
|Nearest airport||Krabi International Airport (KBV)|
|Distance to airport||26.0 km|
Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Phulay Bay is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of THB 3413. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Phulay Bay also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Phulay Bay has a car park on site, as well as additional parking nearby if the first car park is full. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Krabi with private transportation, the hotel can arrange both taxis or car rental.
Phulay Bay does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"The Villa was massive and equipped with everything you could need."
November 13, 2017
"The facilities and staffs never missed a chance to impress us."
March 29, 2017
"This place is perfect for anyone who needs a relaxing time."
April 2, 2018
An extension of the prestigious Ritz Carlton brand, guests are in for a luxurious experience mingled with local culture and heritage. Occupying one of the most stunning spots in Krabi, the resort faces the Andaman Sea and is set against the backdrop of lush green mountains. The vast palm tree-fringed infinity pool seamlessly blends with the endless emerald sea beyond. When it comes to food, guests are spoiled for choice with Thai, Italian, American, or fusion. Guests can enjoy the pleasure of 24-hour personalized service, walk-in wardrobes, as well as indoor and outdoor baths. The ESPA Spa at the resort continues the experience with relaxing massages and treatments. Phulay Bay, a Ritz-Carlton Reserve is beauty at its very best and truly the best place to stay in Krabi.
"The hotel just added a new kids club, which our daugther enj..."
March 29, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Phulay Bay, a Ritz-Carlton Reserve
Tub Kaek Beach
Show reviews that mention
a wonderful stay at Krabi even raining”
upon we arrive, it was raining nonstop. me and my girlfriend felt a bit disappointed abt the weather until we reach our hotel, the Phulay Bay. Hotel staff are waiting for us at the hotel entrance and prepared tasty lemongrass tea for us to refresh. have to say the service there is absolutely 5 stars. This is the first time that i would like to stay more in the hotel rather than going out for sightseeing. the hotel was designed like a garden, all the layout is just right. they also offer many activity, like yoga on the beach. only the location is not the best, it is a bit far from the town, takes abt 20mins by taxi, but i believe it wont be this nice if it very close to the town, it is the best place to hideaway. The most important thing is my girlfriend loves it a lot, and this is our first trip and we had a fabulous experience at Krabi with Phulay Bay.
The staff make Phulay Bay!”
The hotel is lovely, the sense of arrival is fabulous and quite a unique experience but I will not spoil it for others. The Villa was massive and equipped with everything you could need. The food was great, we dined in all the restaurants and all were very good. We were very lucky to have a private dinner on the beach and that was just fantastic, thanks to Leks our host and our wonderful BBQ girl (sorry forgot her name). What set Phulay Bay apart from most others was the entire staff, especially Sabai! Sabai was our wonderful butler during our stay. Sabai was there for us during our four days, whether it was setting up hot baths whilst we were out to dinner and leaving us lovely messages welcoming us back to the room, or entertaining us with nice stories or driving us around the resort whenever we required. Her service was very genuine and it really did make all the difference, thank you again Sabai and all the team at Phulay Bay resort!
Dear bruce, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am delighted to read that you had a unique experience from the time you arrived to your private dinner on the beach with Lek and our chef, and the genuinel service that your butler Sabai has provided. Will be excited to share your kind words to all of them and the rest of our ladies & gentlemen. Hopefully, we can welcome you back here in the not-so-distant future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
Luxury villa in Krabi”
My family had a wonderful stay in the Phulay Bay villa in Krabi in June. The hotel staff was incredible with their attentive and personal service. The villa was luxuriously furbished, with the largest bathroom that I have seen anywhere in a hotel or villa. The infinity pool was great with a fantastic view out to the Andaman Sea. Highly recommended, especially for the off season. Only blemish on an otherwise perfect stay is that the weather did not allow us to take the complimentary boat trip out to Hong Island.
Phulay Bay is a place 200% recommedable”
All staffs are friendly and professional form restaurants’ to villa butler, they are professional and are always providing accommodative services. Rooms is well appointed with attentive arrangements of room amenities separately for gent’s and ladies. The resort is truly spectacular. The main pool providing daily complementary chilled young coconut drink and unlimited chilled water to guest is definitely Buffet breakfast of good food quality and a suitable range for selection. Do not miss the a la carte choice make to your order on top of buffet breakfast. Food form the Thai & seafood restaurant are very delicious too. The private dinner at Sala Srichan really an unforgettable moment , the set up of the dining area if truly romantic and out of this world ! Phulay Bay is a place 200% recommendable.
Amazing Hotel! ”
My wife and I had a really enjoyable time at Phulay Bay. We don't normally stay somewhere so luxurious, but we decided to splurge this time. From arrival to check out, everyone was so helpful and attentive. Rooms were amazing and facilities were great. I'd recommend this hotel if you want to push the boat out and stay somewhere special. The resort is quite far from town so I'd recommend renting a car.
This resort was beautiful and the staff goes above and beyond to make you feel welcome! Although it was pricey, especially since we are from the US and everything else in Thailand was cheaper, it was worth the price. The included breakfast was probably one of the best of my life and every effort was made to make sure we were comfortable. Having stayed at the Ritz Carlton Laguna Niguel in California, USA I can tell you that the service here is what made all of the difference. I loved that they had their own garden to produce their herbs and the food and drinks were great! They say that they use healthy bug spray and regularly spray the area surrounding the resort and that made me feel good. The views are outstanding and our butler Patty was superb!
Dear Jeanette, Thank you very much for taking the time to share your review of Phulay Bay, a Ritz-Carlton Reserve. We are delighted to know that you had a great time. Your kind words about the service provided by our Ladies & Gentlemen most especially of Patty are appreciated. Looking forward to welcome you back. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve
very nice hotel ,design very special and the managment is very very good , and the staffs all very friendly and politenss.i love it so much, and i will come back next time , thank ritz-carlton give me a romantic honeymoon n good relax place.
We could not help but keep coming back for more!”
This is our third time in Phulay Bay. The facilities and staffs never missed a chance to impress us. The hotel just added a new kids club, which our daugther enjoyed a lot.
quite simply paradise”
We were looking for a luxury escape and we found it.Phulay Bay gave us everything we needed, attention when we wanted it and quiet when we needed it. We stayed in a Reserve Seaview villa, which although quite near the main pool was a real retreat with constant sea breezes and views of the Andaman Sea. They kept telling us the hotel was full but it never felt crowded. It is not a cheap experience but it is what we needed and we both came home very very relaxed. The staff are always attentive and yes you do have a butler who always seem to be around when need, despite the fact that she was also looking after some family groups. We found the food excellent particulary the Thai restaurant. Breakfast is wonderful.
Fantastic hotel. No words”
the hotel is an entire new concept of the ritz carlton. amazing service, beautiful rooms. completely worth it.
Beautiful place but unprofessional service”
every thing perfect but their service unprofessional. their seem far away for a ritz-carlton standard that i heard before.
We quite enjoyed our stay at Phulay Bay as we just wanted to get away for a few days from hectic city life. The room was nice, it was very quiet &relaxing and the pool is fantastic. The staff was exceptionally friendy. As was the welcome, very friendly and nice. Yet, if you are looking for a beach hotel, Phulay Bay is not the right location as there is a beach, but you don't want to go for a swim as it is stony, looks dirty and not inviting at all. There is also heavy industry activity not far away from the hotel. None of the other guests went swimming or relaxed at the beach and everyone was at the pool.
Everything about our stay was seamless luxury, from check-in to check-out, the staff was accommodating, warm, and helpful. The spa experience was beyond any other we have experienced, so calming and tranquil. All the restaurants provided excellent options and service...could probably use another one for a little more variety. Lived up to a Ritz experience
Perfect place if you want lots of privacy”
The staffs are awesome, just like what were mentioned in many reviews. Our butler, Sabai had made our stay a memorable one!! Thoughtful, polite, friendly...you really cant ask for more. Restaurant : We only tried both the Thai & International cuisines. The food was decent at a much heftier price though. But this was expected because consider the convenience of eating inside the resort, then travelling 20mins to the main site, eg. Ao Nang. **Note** The view at the breakfast are is a BANG!!!! That explains why we always spend 2hrs there...haha Overall, it's an luxury to stay in this resort. And that comes with a price to pay. Whether it's worthwhile it really depends on individual.
Dear OH, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am excited to read that you had a memorable stay with us and your kind words about your butler Sabai would certainly be passed on. We hope to have the pleasure of welcoming you back here for more fun breakfast moments. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
It is very nice villa but expensive.”
It is nice to stay in villa but expensive food and spa. If this hotel will more cheap than current price. I want to stay long stay their hotel. This reserved villa has very nice room and big bath inside and outside. Awasome scale and nice staffs however, very expensive all expense living in villa.
Make a dinner reservation ”
If you plan to eat dinner at the resort expect to pay a few hundred dollars for 2 people, and make a reservation or you'll be staring at an empty restaurant while the waitress tells you their fully booked for the evening. Our 'butler' failed to mention this , and when I asked if their were any Italian restaurants close by he blatantly lied and said no even though there are two in less than a mile away, simply at competing resorts. Then he said he would cart us to reception when we needed to check out but concierge came to grab our bags and said our 'rediculously overpriced' taxi had arrived. We walked uphill to reception and saw our butler as we passed carting a different guest around. My two recommendations are to eat dinner elsewhere unless your rich, and bring your own alcohol. The property is gorgeous and worth a stay, bed was super cozy....they claim they light a thousand candles but it really only about 20 and the rest are electric, only got a glance BC a private dinner.
Dear Nicole, Thank you for taking the time you have taken to share a review of your stay at the Phulay Bay, a Ritz-Carlton Reserve. We are glad that you liked the property and enjoyed our oversized beds. Please do accept our apologies for the disappointments that you have experienced with us during this trip. Your feedback is very much appreciated and this means a lot to us as we strive for high standards of operational excellence. Hopefully, we can be given another opportunity to welcome you back here for a more comfortable stay. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
supurb hotel and service”
We liked to feel relaxed from the first moment we entered to hotel, no stress at all and just personal attention to make the stay...never forget. I made nice photos and we was feeling like prince and princess.We never did spend so much money for hotel but it was worth to do, we was sorry not to marry this week, we had ideas about do so because good ambiance.
Amazing Stay at Phulay Bay”
Best hotel / resort I have stayed at in my life. Perfect for honeymoon. Very relaxing. I was traveling in Thailand (Bangkok, Chang mai, Phuket, and Phi Phi. This resort was great to be at just to get away from the hustle and bustle of most Thailand cities. I liked that the resort had a free boat to a nearby island, this added value to the stay. Sunset bar was great and had 2 for 1 mojitos for happy hour. Room was amazing. Buffet breakfast was pretty good, had all the typical breakfast foods of any American buffet. Restaurants on site were the only downfall. Good food and service, but I'm sure there is much cheaper off the resort. However, staying on the resort is just convenient. Butler was pretty good, but weird for me because I am not used to such service. Best hotel in the world so far.
Superb Getaway overlooking a beautiful oceanscape”
We had a fantastic 3-day weekend after booking the room on the recommendation from a friend. From the moment we arrived, we were welcomed by hotel management and it set the stage for the rest of the weekend. Patty, our butler, was attentive and kind. The Hotel Management was roaming the resort and made sure we were enjoying our stay...the staff all seemed to know our name. The ocean view from the resort was lovely and the pool took center stage for our weekend. The Ocean Pavilion room was gorgeous - huge bed, amazing bath tub - architecture worth staying there alone.
the perfect place on air with a stunning perfectly service background”
Patty, you do a great job, the rest of colleagues support us very well. Nothing to remark. The Reserve Class stands on their own.
Dear Sebastian, Thank you very much for sharing an excellent review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am really thrilled to hear that you had a wonderful experience with us and have noted Patty who is indeed fantastic.Will be more than happy to share this to her. We hope to have the pleasure of welcoming you back here in the near future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve