Phulay Bay, a Ritz-Carlton Reserve
Phulay Bay, a Ritz-Carlton Reserve
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"Sabai was our wonderful butler during our stay."

bruce

November 13, 2017

Beach Villa, 1 Bedroom Villa, 1 King, Sofa bed, Beachfront - View Phulay Bay, a Ritz-Carlton Reserve
Beach Villa, 1 Bedroom Villa, 1 King, Sofa bed, Beachfront - View
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Lobby Phulay Bay, a Ritz-Carlton Reserve
Lobby
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Interior view Phulay Bay, a Ritz-Carlton Reserve
Interior view
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Swimming pool Phulay Bay, a Ritz-Carlton Reserve
Swimming pool
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See map Phulay Bay, a Ritz-Carlton Reserve
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Excellent
Location
8.3
See all 38 photos Phulay Bay, a Ritz-Carlton Reserve
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Phulay Bay, a Ritz-Carlton Reserve

Excellent location
See what's nearby
Excellent
From 163 reviewsSee what guests said
8.9
Recommended by 93% of guests
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.5
Exceptional
Room comfort & quality
Reserve Pool Villa, 1 Bedroom Larger Villa, 1 King, Sofa bed
Reserve Pool Villa, 1 Bedroom Larger Villa, 1 King, Sofa bed
...
  • Garden view
  • 106 m²/1141 ft²
  • 1 super king bed
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Royal Beach Villa, 1 Bedroom Larger Villa, 1 King, Sofa bed
Royal Beach Villa, 1 Bedroom Larger Villa, 1 King, Sofa bed
...
  • Sea view
  • 121 m²/1302 ft²
  • 1 king bed
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Beach Villa, 1 Bedroom Villa, 1 King, Sofa bed, Beachfront
Beach Villa, 1 Bedroom Villa, 1 King, Sofa bed, Beachfront
...
  • Beach view
  • 50 m²/538 ft²
  • 1 king bed
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Ocean Pavilion, Guest room, 1 King, Sofa bed, Ocean view
Ocean Pavilion, Guest room, 1 King, Sofa bed, Ocean view
...
  • Ocean view
  • 84 m²/904 ft²
  • 1 super king bed
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Reserve Pool Villa Sea Vw, 1 Bedroom Larger Villa, Sea view
Reserve Pool Villa Sea Vw, 1 Bedroom Larger Villa, Sea view
...
  • Sea view
  • 106 m²/1141 ft²
  • 1 super king bed
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Reserve Pavilion, Guest room, 1 King, Sofa bed, Resort view
Reserve Pavilion, Guest room, 1 King, Sofa bed, Resort view
...
  • Garden view
  • 84 m²/904 ft²
  • 1 super king bed
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Ocean Pavilion Suite, 1 Bedroom Larger Suite, Ocean view
Ocean Pavilion Suite, 1 Bedroom Larger Suite, Ocean view
...
  • Ocean view
  • 67 m²/721 ft²
  • 1 king bed
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Royal AndamanVilla, 1 Bedroom Larger Villa, 1 King, Sofa bed
Royal AndamanVilla, 1 Bedroom Larger Villa, 1 King, Sofa bed
...
  • 120 m²/1292 ft²
  • Separate shower/bathtub
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Villa Standard
Villa Standard
...
  • 121 m²/1302 ft²
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Double Or Twin Ocean View
Double Or Twin Ocean View
...
  • 67 m²/721 ft²
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More about Phulay Bay, a Ritz-Carlton Reserve

More about Phulay Bay, a Ritz-Carlton Reserve

"They paid for our taxi fare and upgraded us to a very nice v..."

Reviewed April 9, 2017

Shalinda from Singapore

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An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Best service, Big Bedroom, Fantastic Bathroom"

pakawat from Thailand

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (163)Booking.com Reviews (87)
8.9
Cleanliness9.6
Facilities9.3
Location8.3
Room comfort and quality9.5
Service9.5
Value for money8.4
Provided by verified guests of Agoda
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Room type
Reserve Pavilion, Guest room, 1 King, Sofa bed, Resort view
Ocean Pavilion, Guest room, 1 King, Sofa bed, Ocean view
Royal Beach Villa, 1 Bedroom Larger Villa, 1 King, Sofa bed
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Showing 135 verified guest comments
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10.0
Exceptional
Richard from United Kingdom
Couple
Stayed 6 nights in November 2017
Exceptional”
Fantastic place - great staff and facilities - only negative is that the property is a bit remote
Reviewed September 19, 2018
10.0
Exceptional
supinya from Thailand
Family with teens
Ocean Pavilion, Guest room, 1 King, Sofa bed, Ocean view
Stayed 3 nights in March 2018
The perfect peaceful place in Krabi.”
This place is perfect for anyone who needs a relaxing time. Here is far from crowded. The strongest teamwork will support all your request. They seem could read your mind. Sometimes they served anything we were not even asking for. Thank you all and especially to Miss Patty, the butler who worked so hard to make sure we had enjoyed the stay.
Reviewed April 02, 2018
8.0
Excellent
Nicole from United States
Couple
Stayed 1 night in January 2018
Make a dinner reservation ”
If you plan to eat dinner at the resort expect to pay a few hundred dollars for 2 people, and make a reservation or you'll be staring at an empty restaurant while the waitress tells you their fully booked for the evening. Our 'butler' failed to mention this , and when I asked if their were any Italian restaurants close by he blatantly lied and said no even though there are two in less than a mile away, simply at competing resorts. Then he said he would cart us to reception when we needed to check out but concierge came to grab our bags and said our 'rediculously overpriced' taxi had arrived. We walked uphill to reception and saw our butler as we passed carting a different guest around. My two recommendations are to eat dinner elsewhere unless your rich, and bring your own alcohol. The property is gorgeous and worth a stay, bed was super cozy....they claim they light a thousand candles but it really only about 20 and the rest are electric, only got a glance BC a private dinner.
Reviewed January 19, 2018
Dear Nicole, Thank you for taking the time you have taken to share a review of your stay at the Phulay Bay, a Ritz-Carlton Reserve. We are glad that you liked the property and enjoyed our oversized beds. Please do accept our apologies for the disappointments that you have experienced with us during this trip. Your feedback is very much appreciated and this means a lot to us as we strive for high standards of operational excellence. Hopefully, we can be given another opportunity to welcome you back here for a more comfortable stay. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
Responded January 23, 2018
Phulay Bay, a Ritz-Carlton Reserve
10.0
Exceptional
Sebastian from Germany
Couple
Stayed 3 nights in November 2017
the perfect place on air with a stunning perfectly service background”
Patty, you do a great job, the rest of colleagues support us very well. Nothing to remark. The Reserve Class stands on their own.
Reviewed November 20, 2017
Dear Sebastian, Thank you very much for sharing an excellent review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am really thrilled to hear that you had a wonderful experience with us and have noted Patty who is indeed fantastic.Will be more than happy to share this to her. We hope to have the pleasure of welcoming you back here in the near future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
Responded January 23, 2018
Phulay Bay, a Ritz-Carlton Reserve
8.8
Excellent
bruce from New Zealand
Couple
Stayed 4 nights in November 2017
The staff make Phulay Bay!”
The hotel is lovely, the sense of arrival is fabulous and quite a unique experience but I will not spoil it for others. The Villa was massive and equipped with everything you could need. The food was great, we dined in all the restaurants and all were very good. We were very lucky to have a private dinner on the beach and that was just fantastic, thanks to Leks our host and our wonderful BBQ girl (sorry forgot her name). What set Phulay Bay apart from most others was the entire staff, especially Sabai! Sabai was our wonderful butler during our stay. Sabai was there for us during our four days, whether it was setting up hot baths whilst we were out to dinner and leaving us lovely messages welcoming us back to the room, or entertaining us with nice stories or driving us around the resort whenever we required. Her service was very genuine and it really did make all the difference, thank you again Sabai and all the team at Phulay Bay resort!
Reviewed November 13, 2017
Dear bruce, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am delighted to read that you had a unique experience from the time you arrived to your private dinner on the beach with Lek and our chef, and the genuinel service that your butler Sabai has provided. Will be excited to share your kind words to all of them and the rest of our ladies & gentlemen. Hopefully, we can welcome you back here in the not-so-distant future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
Responded January 23, 2018
Phulay Bay, a Ritz-Carlton Reserve
8.8
Excellent
OH from Malaysia
Couple
Stayed 3 nights in October 2017
Perfect place if you want lots of privacy”
The staffs are awesome, just like what were mentioned in many reviews. Our butler, Sabai had made our stay a memorable one!! Thoughtful, polite, friendly...you really cant ask for more. Restaurant : We only tried both the Thai & International cuisines. The food was decent at a much heftier price though. But this was expected because consider the convenience of eating inside the resort, then travelling 20mins to the main site, eg. Ao Nang. **Note** The view at the breakfast are is a BANG!!!! That explains why we always spend 2hrs there...haha Overall, it's an luxury to stay in this resort. And that comes with a price to pay. Whether it's worthwhile it really depends on individual.
Reviewed October 19, 2017
Dear OH, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am excited to read that you had a memorable stay with us and your kind words about your butler Sabai would certainly be passed on. We hope to have the pleasure of welcoming you back here for more fun breakfast moments. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
Responded January 23, 2018
Phulay Bay, a Ritz-Carlton Reserve
9.6
Exceptional
pakawat from Thailand
Couple
Stayed 1 night in September 2017
Best service hotel”
Best service, Big Bedroom, Fantastic Bathroom
Reviewed September 21, 2017
8.8
Excellent
Shalinda from Singapore
Group
Stayed 3 nights in March 2017
Excellent”
We booked for transfer from the airport to hotel but it didn't come and we had to take a taxi. It was quite upsetting as we were all very tired.The GM welcomed us and apologized for the inconvenience caused. They paid for our taxi fare and upgraded us to a very nice villa. It was the butler that was amazing. He took care of us very well. I thank Yid for his excellent service.
Reviewed April 09, 2017
10.0
Exceptional
Rossaporn from Thailand
Family with young children
Stayed 2 nights in February 2017
We could not help but keep coming back for more!”
This is our third time in Phulay Bay. The facilities and staffs never missed a chance to impress us. The hotel just added a new kids club, which our daugther enjoyed a lot.
Reviewed March 29, 2017
10.0
Exceptional
Arnaud from France
Couple
Stayed 4 nights in January 2017
exceptional hotel. everything was perfect ! staff was awesome !”
avantages: place is really nice, the view is fantastic, services awesome, food great !!!
Reviewed January 09, 2017
10.0
Exceptional
Louiza from United Kingdom
Couple
Stayed 2 nights in December 2016
Amazing - best hotel in Thailand”
The location, the food, the staff, the rooms - total bliss and the best we have found in Thailand.
Reviewed December 21, 2016
10.0
Exceptional
Jae-Geun from Singapore
Family with young children
Stayed 2 nights in September 2016
perfect experience”
should stay at least one time.
Reviewed November 06, 2016
10.0
Exceptional
Jo from Hong Kong
Business traveler
Stayed 1 night in August 2016
It was a fantastic experience, the staffs are great. And I would like to say thank you to one of the front desk staff, who is Poppy, lovely smile, warm and good service.She has left me an unforgettabl”
Poppy is a fantastic staff.
Reviewed August 22, 2016
9.6
Exceptional
Patricia from Malaysia
Couple
Stayed 2 nights in July 2015
Had a good and relax holiday ”
Service is good and they have a great in house Thai restaurant. Lovely bed, and bath tub. We like their breakfast, too.
Reviewed May 12, 2016
8.4
Excellent
Frederic from France
Couple
Stayed 2 nights in March 2016
superbe hotel”
the best hotel i ever gone is like paradise, cant wait to go there again
Reviewed April 02, 2016
10.0
Exceptional
Damian from United States
Solo traveler
Stayed 4 nights in March 2016
incredible”
A real 5 star resort. Incredible villa's. Superb service. Outstanding Butler assigned to every villa. Pool amenities could be better in trying to find something to criticize, which isn't easy. Food is great. Obviously an expensive resort.
Reviewed March 20, 2016
10.0
Exceptional
David from United States
Couple
Stayed 7 nights in February 2016
Best of the best”
This hotel is off the hook!
Reviewed February 28, 2016
10.0
Exceptional
Rossaporn from Thailand
Family with young children
Ocean Pavilion, Guest room, 1 King, Sofa bed, Ocean view
Stayed 1 night in February 2016
Great valentine trip”
The staffs are very friendly. The room is very clean and the food is fantastic!
Reviewed February 18, 2016
9.7
Exceptional
Tarraathena from Hong Kong
Couple
Stayed 2 nights in December 2015
Phulay Bay is a place 200% recommedable”
Professional Staff , Customer Oriented Services , Gorgeous Resort
All staffs are friendly and professional form restaurants’ to villa butler, they are professional and are always providing accommodative services. Rooms is well appointed with attentive arrangements of room amenities separately for gent’s and ladies. The resort is truly spectacular. The main pool providing daily complementary chilled young coconut drink and unlimited chilled water to guest is definitely Buffet breakfast of good food quality and a suitable range for selection. Do not miss the a la carte choice make to your order on top of buffet breakfast. Food form the Thai & seafood restaurant are very delicious too. The private dinner at Sala Srichan really an unforgettable moment , the set up of the dining area if truly romantic and out of this world ! Phulay Bay is a place 200% recommendable.
Reviewed February 04, 2016
8.8
Excellent
Paul from United Kingdom
Couple
Stayed 2 nights in January 2014
Luxury equal to cost”
This is a beautiful luxury resort with very high standards in every respect
Reviewed January 24, 2016
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