PICO DE LORO COVE CONDOMINIUM 2BR 01
Get your trip off to a great start with a stay at this property, which offers car park free of charge. Conveniently situated in the Pico de Loro (Cutad) Cove part of Nasugbu, this property puts you close to attractions and interesting dining options. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.
Highlights
Facilities
Car park
Cash withdrawal
Fitness center
Spa
Swimming pool [outdoor]
Bar
Restaurants
Concierge
The facilities in the room is disappointing and the coordinator misled our group about the guest fee”
We want to complain to Agoda due to the coordinator as well as one of the rooms that we booked in Pico De Loro. We booked 2 rooms for May 25 overnight stay. To clarify details of the booking 10 days before booking date, I inquired from Ms. Gertrude Manuel if there are additional charges to enter Pico De Loro and she confirmed there are no charges. Then she sent the details of the additional charges and how to enter Pico De Loro the same day as the booking date. This seems to show that she had intended to mislead the guests who booked the rooms regarding guest fees. Moreover, one of the rooms is really disappointing. The facilities such as cabinets, dining table and chair are broken and utensils, pots and pans have rust. One of our group almost had an accident due to the broken chair that they tried to cover up with a cushion. The room is not worth P13,000 we paid and is very disappointing. We want to know how we can file a claim for all the inconvenience that our group experienced.
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Pico de Loro's facilities are great, however, it is starting to be a bit rundown”
The paints in the wall is peeling off- all over the unit. The place is big enough. However, the unit is not well maintained as there is no hot water ( shower ) because the hot and cold unit is broken. However, Pico de lord's beach and pool activities will compensate. Although Pico de Loro is a bit run down, the activities are worth it. I would also like to commend the waiter in the restaurant by the poolside, Mr John Paul Santos. We arrived to have lunch at the busiest time ( it was a holiday ), and even though we waited a bit, Mr John Paul politely informed us that we will have to wait as it is busy,and he offered us something to nibble from the buffet. It was a great gesture as it made us less impatient in waiting. The food was great when it arrived. And i left my phone at the restaurant at lunch and found out only i left it there in our table at 9 pm. We went back and the staff are so honest, they gave my phone to lost and found, and i got it back. Kudos to honest staff!
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Great resort! Try to check in on weekdays.”
We had an awesome time with the resort amenities. The beach was clean and inviting. There was ample shuttles. We left on Saturday morning and saw a long line of guests at the security check point so I suggest you check in on a weekday to avoid the line at the security gate. It does take time for them to gather your information documents and collect the resort fees. Remember that besides the condominium fee that you paid through Agoda, there is a separate resort fee that you will pay at the security gate. The room was clean and access was a breeze. It would be nice if the owner would provide free towels.
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Condo was not the one in the pictures.”
Rooms were dirty. Bed linens were used. Microwave didn't work. Contact was not very responsive. Too expensive for what we paid for.
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Acceptable”
The location of the unit itself is very good as it is very close to the beach 8 minute walk. I have spoken to the caretaker and advised the owner of the concerns which I believe they will rectify. The toaster oven was quite dirty and had some cockroaches roaming about the kitchen. Since we are a group of 7, one double bed's mattress had a "sinkhole" and the pullout bed had a deep gash rendering it half usable. We didn't bother using the pullout bed and just crammed 3 people onto the uncomfortable mattress. Cignal TV remote not working either. Paying a very premium rate for a 1BR, I expected much better quality. In addition, the P1,300/pax at the gate for unaccompanied guests is very expensive. AND, we were not allowed to use the Beach Club facilities by the beach. The Country club facilities was very good. The beach was clean and the grounds were neat. My suggestion, check if the bed and kitchen amenities are replaced before going. Otherwise, it would've been 4 stars.
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Acceptable”
予約を入れたのに予約がない、と、ゆうことで、宿泊できませんでした,agodaには、カードで、入金済み、こんなひどいことない
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