Good stay with my friends”

We had a great stay during our staycation, the unit was clean, just toilet in the master bedroom the door was broken. and there is some "chinese sticker" there, it was suppose to remove because its not appropriate to other guest whom staying, but overall it as okay. ;)

Exceptional”

Nice apartment to stay during our vacation.. Rooms are bigger than i expected.. Highly recommended..

The best hotel! ”

Thanks for the best service.. But after this I prefer I from them baby cot..

High recomended with friend”

Nice view, but swimming pool now closed because MCO untill 31 August. Will come back again.

Pine klcc”

So poor agent name chirak, i can’t access parking. The card problem but chirak don’t want comeback to solve my problem, he’s say stay the card 1 min at the sensor park but the shutter not open(he teach me on video call) I call him come to the lobby but he say “sorry im leave”. He is not responsible, very disappointing. Please reprimand the staff for being responsible, name chirak. All the fasilities, environtment 5 star.

Overall a Bad Stay”

Room is dirty/stained bedsheets/no toilet paper

Worst service ever”

Unit is outdated. Hot water becomes cold too quickly (boiler too small). TV was not working was fixed only a day before checkout (notified upon checkin though!). Invoice given from previous tenant incl private details. New invoice incorrect again, as was the 3rd attempt for correct invoice. Checkout had to wait as staff overslept wasnt in time at property (I almost missed my flight). All in all cleaning was good, unit outdated, cold showering, incorrect invoices etc. Not worth better alternatives nearby!

no front desk service ”

bad communication occured and waited at the lobby for more than 1.5 hour with no response from the caretaker. All of us felt so helpless stranded in the lobby waiting ... will not come again. bad memories

Not recommended ”

-Arrived 3pm , call the owner, she say taking the key, drag until 3:45pm only can check in. Poor service. Didn’t even inform me earlier how to check in and check out. -room condition not same with the photo in agoda. -dirty room, can feel sand on the bedsheet and ants on the table. -wooden floor broken, almost make me fall down. - only give 1 car park card and 1 room key. But the house entitle for 6pax. We got 2 car, another car got charge rm30 for just parking.

Ok but not recommended”

Slow services , house not vey well maintain . View is ok . Location great

Not worth it to spend for 3 rooms unit”

Smelly and Dirty like no time to prepare the unit. 3 rooms but have 1 towel, when ask to send almost 7pm received. Tv cant use at all need to change another unit. After change another unit another issue cant use free wifi as advertise. Staff also bit blur dono how to talk properly cud be due to language barrier Need to improve lot thing specially cleanlines worst. Have experienced same place but others still ok.

Room Not Clean ”

Room not clean..when i arrive i see the room not clean fully..Bed matress like recycle and for me its danger for this time because of covid..Need to change matress and sanitize when another guest coming.

Acceptable”

Room was old, one of the room has no proper door, has cockroaches in the room, water is not hot after 3-5 min.

Acceptable”

No privacy at all when i stay here with family.

Room too dirty”

Room very dirty,alot of cockroach,toilet door was spoil ,drainage hole was flood,toilet and wall alot place get mouldy,really have a horrible night with high cost

Not recommended”

House is not well maintained.bed,pillow ,curtain all smelly,toilet no door.sofa also..service bad...don't believed on the picture.

Worst place I’ve ever stayed”

The place is not as portrayed in pictures. The floors looks dirty, the sheets and bed sheets has holes in it. The kitchenettes are dirty and there are house flies around it. Even their staff is rude and unprofessional. I would never recommend anyone to stay here.

A MUST STAY IN KL, PERIOD. You won't be disappointed. ”

We were delighted to find out that everything looks even better than in the photos. It's the full package, location, price, service, and infinity pool to view the best KL skyline. One of the best hotel experience during my travels. Noel was extremely kind and helpful during our 3 nights with Pine Cone. Will definitely visit again!

Top notch”

This suite was really great value for money. It is the residential side of "The Face" hotel and it is every bit just as deluxe~for a fraction of the price. I spoke with many of the "hotel" guests while soaking in the gorgeous views of the twin towers from the awesome pool and found that they were paying nearly double what I was paying. The only small negative is that the air conditioners in the room seemed to be working on their own accord. ~sometimes worked, sometimes did not. But...really....this is simply a 1st world problem.

Great price, could improve on service”

It was exactly like a room at the Face Suites (same building, same rooms). But it was hard to obtain the room key which I feel you should receive instructions from the provider at time of purchase. I did finally get in touch with Tim and he was very helpful. I recommend this over the Face Suites for the price any day.