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Pineapple Island Resort
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Interior view
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Swimming pool
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7.0 Very good guest rating
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"A few hidden costs but everything else overrides it"

LeslieCanada
Balcony/terrace
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6.0 Location score
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6.0Location

Pineapple Island Resort

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Very good
Based on 43 reviewsSee what guests said
7.0
  • Air conditioning

  • Daily housekeeping

  • Garden

  • Fishing

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Room choices
Deluxe Bianca
...
  • 15 m²/161 ft²
  • Non-smoking
  • 2 double beds
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AAV Room A
...
  • 9 m²/97 ft²
  • Non-smoking
  • 2 double beds
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Deluxe Sienna
...
  • 15 m²/161 ft²
  • Non-smoking
  • 2 double beds
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AAV Room B
...
  • 12.5 m²/135 ft²
  • Non-smoking
  • 4 double beds
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Deluxe Sherry
...
  • 15 m²/161 ft²
  • Non-smoking
  • 2 double beds
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Economy Racquel
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  • 7 m²/75 ft²
  • Non-smoking
  • 5 double beds
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Verified guest reviews

Agoda Reviews (43)
Filter by guest type:
Cleanliness7.5
Facilities7.2
Location6.0
Room comfort and quality7.3
Service7.3
Value for money7.0
Food and dining7.0
Provided by verified guests of Agoda
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Showing 39 verified guest comments
1234
6.0
Calex from Philippines
Family with young children
AAV Room A
Stayed 2 nights in April 2016
Take care when u checkout
Everything was okay until i check out and the staff charge me for some missing pillowcase after my family left first. just be careful everyone. i was just soo hurry for my trip to airport.
Reviewed November 03, 2017
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2.0
Gérard from France
Solo traveler
Deluxe Sherry
Stayed 2 nights in October 2017
I could not show up due to Storm and logistic problèm
I couldn’t get there and asked for refund. Please confirm when done. Thanks Gerard Perales
Reviewed October 17, 2017
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8.4
Michael from Philippines
Family with teens
Stayed 1 night in June 2017
Water Slides !!!
Wifi does not reach the rooms. Staff is very warm and friendly. The porkchop breakfast is delightful.
Reviewed July 03, 2017
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6.4
Mylene from Philippines
Family with young children
Deluxe Sienna
Stayed 1 night in May 2017
Enjoyable however there are some glitches in our room ( no tv signal, no wifi, ref not working)
The resort is simple and normal as I expected, the swimming pool was big with attentive life guards but the slides was not all available to use. Our room was spacious and clean ( SienaA) however there was no TV signal during our stay, no wifi connection and the small ref was not working. Management should review and update thier website (post amenities/facilities that is true and guest can enjoy in the resort to avoid dissapointment). They can also add proper grill area for thier guests. Cleaners are very helpful and attentive and we really appreciate Christine's hospitality and help to all our needs throughout our stay. Overall we had a great experience at Pineapple Island Resort.
Reviewed May 18, 2017
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9.2
Leslie from Canada
Couple
Stayed 3 nights in April 2017
Worth every Peso spent!
A few hidden costs but everything else overrides it
Reviewed May 02, 2017
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8.0
Haydee from Philippines
Group
Deluxe Sienna
Stayed 1 night in April 2017
Very good
The place was so peaceful, especially at night. The restaurant closed so early. They did not inform us they will close early that day. We had to drive to the town center just get something to eat for dinner.
Reviewed April 28, 2017
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6.0
Pol from Philippines
Family with young children
Deluxe Bianca
Stayed 3 nights in April 2017
bad internet connection i had no way to check my reservations i had to rely on what they claimed!
i am still looking for a way to contact them as the numbers they gave are all unreachable so that i can get my money back!!!
Reviewed April 20, 2017
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8.4
Haiszan from Austria
Couple
Stayed 3 nights in October 2016
Hardly any people (off season) very friendly staff
The shower system ist not really efficient ! Why don't you get a big tank for proper heat and water pressure ?! It's also definitely more economical !! The same firm, AE (Austria Email) provides them. I can help if you want.
Reviewed November 06, 2016
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3.2
Christopher from United Kingdom
Couple
Stayed 2 nights in October 2016
False advertising
This resort advertises free wifi , no wifi or phone signal anywhere on the resort . This was one of the reasons we booked this resort was that it said it had wifi , as I need Internet connection for my business.. The one good point is that the food at mama chef is excellent
Reviewed October 07, 2016
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4.0
Juvimar from Norway
Family with young children
AAV Room A
Stayed 1 night in January 2016
Booked online still we were charged to pay almost 6k pesos for extra 2pensionist, 2kids and entrance fee and etc.
I booked two rooms online for 8 adults and 4 kids. Came to the place and we were hold for more than half an hour at the gate before our service were allowed to go in. The stress caused by the people working in this place were overwhelming that I don't even want to submit this until my cousin who lives in this city encouraged me to do so because they also have experienced the same. This establishment is a shame to be here in Agoda. They have no nothing in customer service. No one is the who. There were no organization or what so ever. You asked someone and they will send you to someone else and send you back to the first one. They were like pinpointing and no one would like to take accountable or responsible for anything. The room that I paid for were not given to us because someone of their colegue had reserved it to someone else. We were back in fort from this room to that room because the room were either dirty, tv not functioning or aircon not cooling. The lady with a curly hair kept calculating me of an additional charges (like 2 pensionists, 2kids at the ages of eight and nine plus entrance fee??? ) right after we went in to the vicinity. It was so exhausting and disappointing that I had to asked her to at least let us enjoy our short stay first and we can discussed those whatever additional payment was it before we checked out. With all the stressed brought by this, I just had no energy to argue, paid those unknown charges of more than 5thousand pesos without getting any receipt (my fault).
Reviewed August 30, 2016
1 traveler found this review helpful. Did you?|
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Pineapple Island Resort
|Very good 7.0
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