Pinnacle Koh Tao Resort
Pinnacle Koh Tao Resort
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"This place is nice."

bernadette

|

April 2, 2018

Hotel room ocean view - Bed Pinnacle Koh Tao Resort
Hotel room ocean view - Bed
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Swimming pool [outdoor] Pinnacle Koh Tao Resort
Swimming pool [outdoor]
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Swimming pool [outdoor] Pinnacle Koh Tao Resort
Swimming pool [outdoor]
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Pool Pinnacle Koh Tao Resort
Pool
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See map Pinnacle Koh Tao Resort
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Very good
Location
7.5
See all 45 photos Pinnacle Koh Tao Resort
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What guests are saying:
good view and clean
yodkamon from Thailand
Couple
Great place to stay, with an an incredible view. Staff was very friendly and they attended to all my needs in a prompt manner. Would definitely recommend to anyone who is traveling to koh tao
Michael from Thailand
Couple
Nice relaxing location and the staff are very helpful and friendly
Ryan
Couple
Awesome view , friendly staff , private beach beautiful pool. Pick and drop from pier Cons- Far from sairee
Rakesh from India
Couple
amazing scenic! nice n friendly staffs
adisai from Thailand
Solo traveler

Pinnacle Koh Tao Resort

Very good location
Excellent
From 731 reviewsSee what guests said
8.1
/
10
Excellent service
8.5
Recommended by 86% of guests
Value for money8.1
Location rating7.5
Nearest airportSamui International Airport (USM)
Distance to airport63.1 km
  • Private beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Air conditioning

Room choices
8.3
Excellent
Room comfort & quality
Seaview Villa
Seaview Villa
...
  • Room size: 41 m²/441 ft²
  • Partial sea view
  • 1 double bed or 2 single be...
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Seafront Villa
Seafront Villa
...
  • Room size: 47 m²/506 ft²
  • Partial sea view
  • 1 single bed and 1 double b...
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Hotel room ocean view
Hotel room ocean view
...
  • Room size: 35 m²/377 ft²
  • Sea view
  • 1 double bed or 2 single be...
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Garden Villa
Garden Villa
...
  • Room size: 41 m²/441 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Triple Standard
Triple Standard
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
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Double Standard
Double Standard
...
  • Room size: 35 m²/377 ft²
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Double Or Twin Superior
Double Or Twin Superior
...
  • Room size: 41 m²/441 ft²
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Double Or Twin Standard
Double Or Twin Standard
...
  • Room size: 35 m²/377 ft²
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Villa
Villa
...
  • Balcony/terrace
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Standard With View Single
Standard With View Single
...
  • Balcony/terrace
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What people love about the property

  • "Great view, great breakfast, nice size rooms!"

    Max

    |

    September 18, 2017

  • "The staff was very helpful and nice though."

    Marije

    |

    June 21, 2017

  • "Awesome view , friendly staff , private beach beautiful pool."

    Rakesh

    |

    May 2, 2017

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More about Pinnacle Koh Tao Resort

More about Pinnacle Koh Tao Resort

"The staff are so friendly and approachable."

Teoni

|

February 13, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"The hotel was friendly, clean and very helpful!"

Yu

|

February 27, 2018

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (731)Booking.com Reviews (674)
8.1
/
10
Cleanliness8.4
Facilities7.7
Location7.5
Room comfort and quality8.3
Service8.5
Value for money8.1
Provided by verified guests of Agoda
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All guests (731)
All room types
Showing 598 verified guest comments
12345
8.4
Excellent
Angela from United Kingdom
Couple
Seaview Villa
Stayed 3 nights in October 2018
Stunning location on a tropical paradise”
I've visited Pinnacle before 3 years ago, and I had to return. It's set in a beautiful location overlooking the sea. The chefs are lovely. I was a little disappointed by the chalet we were given as it had another chalet on front, slightly obscuring the view, the other chalets did not seem to have that same issue. My chalet last time had an amazing unobscured view. Still the view was lovely. The pool area is lovely. Breakfast was good. Staff were lovely. Bonus to have a free shuttle bus to the pier several times a day. Beach bar was lacking in drinks! But we had a lovely stay, and Koh Tao is beautiful.
Reviewed October 30, 2018
Thank you Angela For taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We look forward to another opportunity to host you at our property again soon. Best Regards, Darryn Mendham General Manager
Responded November 01, 2018
Pinnacle Koh Tao Resort
9.2
Exceptional
chalanthorn from Thailand
Couple
Hotel room ocean view
Stayed 1 night in October 2018
Good hotel.”
Good hotel ,friendly staff,stunning view also can snorkeling around hotel .
Reviewed October 15, 2018
Dear Chalanthorn Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments. Best Regards, Darryn Mendham General Manager
Responded October 26, 2018
Pinnacle Koh Tao Resort
8.4
Excellent
Tamara from Germany
Couple
Hotel room ocean view
Stayed 4 nights in August 2018
Great seaview villa and nice staff”
Very friendly staff! We had some problems with our room and instantly got an upgrade to a seaview villa. You should definitely choose this type of villa, the view is amazing and the villa is spacious. There is a beautiful little beach down the hotel area and you can reach Chalok Bay with many nice restaurants in a 10 minute walk. You should be in a somewhat good physical condition because you have to take many steps and walk along pretty steep roads (for us it really wasn't a problem). You should be aware that the hotel is located on a hill and the streets up to it are sometimes very steep and full of sand. Even though my boyfriend is a very experienced scooter driver, it was quite a challenge to get up and down, especially in the dark.
Reviewed September 25, 2018
Dear Tamara Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded September 28, 2018
Pinnacle Koh Tao Resort
8.4
Excellent
Michael from United States
Couple
Hotel room ocean view
Stayed 3 nights in September 2018
Beautiful view. Nice pool. Good T.V.”
To far from town. Didn't know they had a free pick-up service from pier to hotel and had to pay 500 Baht for a 15 minute taxi ride. As usual Agoda came through with a great price for my stay. Must be in some kind of shape to be able to walk up and down the stairs. Hotel is located on a mountain. Not for the faint. Good exercise!
Reviewed September 13, 2018
Dear Michael Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded September 28, 2018
Pinnacle Koh Tao Resort
8.0
Excellent
Karsten from Germany
Family with teens
Seafront Villa
Stayed 1 night in August 2018
Clean room in steep terrain”
We stayed in a rare sea view cottage (each room has its own cottage) and had a fantastic view. The room was very clean, quite up-to-date and had everything you need. We were missing a broom for the deck to avoid to much sand in the room. The hotel has an older pool and very small piece of beach which is shared with another hotel. You must like to got stairs up and down in this resort, because every path is quite steep. The breakfast war really good and contained at least for an European taste everything. The only negative about this hotel is the problems with the sewage: In the room it takes a while until everything is drained and in some areas of the hotel it really stinks like a sewage treatment plant - here the hotel needs urgently improvement actions.
Reviewed September 05, 2018
Dear Karsten Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded September 28, 2018
Pinnacle Koh Tao Resort
8.0
Excellent
Stan from Netherlands
Couple
Hotel room ocean view
Stayed 2 nights in August 2018
Nice hotel and helpfull staff”
Our booking wasn't confirmed by Agoda, so when arriving at the hotel, our reservations wasn't in the system. The staff (especially Changarut), found us an empty room, the second night we had to change rooms to a bigger room, a villa Bungalow! This was really nice. For the rest, the hotel is a bit far from everything. For us it didn't matter, because we went snorkling the whole day. This was booked from the hotel and the hotel taxi works great to/from the pier.
Reviewed August 26, 2018
Dear Stan Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding your holidays with us. We look forward to another opportunity to host you at our property, and once again, thank you for your comments. Best Regards, Darryn Mendham General Manager
Responded August 29, 2018
Pinnacle Koh Tao Resort
4.8
Kate from United Kingdom
Family with teens
Seafront Villa
Stayed 6 nights in August 2018
Past its heyday but lots of potential!”
At first disappointed but warmed to it because: 1. Great location - 10 minutes walk along beach to Balok - variety of eateries, dive schools, shops etc 2. Great rooms - paid extra for luxury sea view villas - 4120 and 4130. Worth it! Clean, spacious, delightful views 3. Good value - disappointed but we paid almost a third of the price at Jamaquiri! MANAGEMENT, please note, it would not take much to upgrade the Pinnacle and make this a true 4 star hotel! 1. The stench - there is clearly a problem with the sewerage system and you cannot leave your room without being overwhelmed by a deeply unpleasant smell! 2. The staff - employ more! Train them in customer service and English language! Pay them more! Boost their morale! They were trying but clearly didn’t have the support they needed from their employers. (Maybe a visit to the Viewpoint would inspire?) 3. Furniture in communal areas - invest in new sun beds by pool and tables in restaurant. Many are rotten and falling apart
Reviewed August 22, 2018
Dear Kate Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded August 29, 2018
Pinnacle Koh Tao Resort
10.0
Exceptional
Michael from United Kingdom
Couple
Hotel room ocean view
Stayed 1 night in August 2018
Great”
Staff were all really lovely , welcoming and helpful. The room was great and restaurant facilities also excellent.
Reviewed August 21, 2018
Dear Michael Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments. Best Regards, Darryn Mendham General Manager
Responded August 29, 2018
Pinnacle Koh Tao Resort
8.8
Excellent
Sadanan
Couple
Seaview Villa
Stayed 2 nights in August 2018
Excellent!”
We had a wonderful time here. We stayed for 2 nights at a sea view villa and the view from our room is very nice! The staff at restaurant was very friendly and helpful. Great location, great breakfast, great cleaning. Would reccommend to everyone!
Reviewed August 18, 2018
Thank youfor taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments. Best Regards, Darryn Mendham General Manager
Responded August 29, 2018
Pinnacle Koh Tao Resort
3.2
hilde
Family with young children
Garden Villa
Stayed 1 night in August 2018
No way to go”
Lots of climbing, sewery smell, shower has no hot water, small pool, poor beach acces, far away from everything. Nice vieuw. Absolotely not ideal for kids.
Reviewed August 15, 2018
Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded August 29, 2018
Pinnacle Koh Tao Resort
7.6
Very good
nantakan from Thailand
Couple
Hotel room ocean view
Stayed 2 nights in July 2018
good view from the room”
good view from the room. But hotel is far from pare.
Reviewed August 02, 2018
Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded August 29, 2018
Pinnacle Koh Tao Resort
10.0
Exceptional
lynnette from Canada
Couple
Hotel room ocean view
Stayed 1 night in July 2018
Excellent!”
We enjoyed our stay at Pinnacle. We stayed for 2 nights to get some time to relax before our trip back to Bangkok and then home. It is a perfect place to enjoy some peace and quiet. We stayed at the resort for one whole day. The restaurant served all types of food at reasonable prices. It was good! We stayed by the pool for a bit, snorkled, walked over to the other resort, walked to the other a slightly further away. The room was always clean! The staff would add petals and arranged the towels into swans for a special touch . It was our birthdays during our stay and they surprised us with a birthday cake! We appreciated their kindness and thoughtfulness. Thank you for making our stay so special. ❤
Reviewed July 30, 2018
Dear Lynnette Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding your holidays with us. We look forward to another opportunity to host you at our property, and once again, thank you for your comments. Best Regards, Darryn Mendham General Manager
Responded August 01, 2018
Pinnacle Koh Tao Resort
9.2
Exceptional
Flavio from United States
Family with young children
Hotel room ocean view
Stayed 4 nights in July 2018
Beautiful views, quiet, outstanding staff”
The Staff upgraded our room for free, which we loved, close to the pool and with a magnificent view of the ocean. They were attentive to our every request and need. There is relatively easy access to the larger south bay which has a foot path (viewable in Google Maps) to restaurants and businesses in the main strip within 15 minutes’ walk, most of it flat. Special thanks to Staff. We felt victim to a well-known motorbike rental scam -this was outside and independent of the Resort, at a place called Khan Travel 2. We are very grateful to general manager Darryn Mendham for working after hours and in the early morning to get my passport back (However it took paying several hundred dollars to the scammer, Jirapong Khan). We are likewise infinitely grateful to F&B Manager Khun Phol who drove me back and forth to town and mediated to get my passport back, and driver Khun Ae who drove us timely to the Ferry in a tight timeline after recovering the passport. We highly recommend Pinnacle.
Reviewed July 27, 2018
Thank you Flavio For taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, everyday to provide that quality customer service that our guests expect. We look forward to another opportunity to host you at our property again soon. Best Regards, Darryn Mendham General Manager
Responded November 01, 2018
Pinnacle Koh Tao Resort
8.4
Excellent
Cristina
Family with teens
Hotel room ocean view
Stayed 12 nights in July 2018
Fantastic view and friendly staff”
Very nice location for a quiet and relaxed vacation, The location is outside the main villages and requires transportation. The hotel offers free ride to Mae Head Pier specific hours which is very convenient. Good food, WiFi and fantastic service overall. I will definitely return.
Reviewed July 23, 2018
Dear Cristina Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit to Koh Tao and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded July 24, 2018
Pinnacle Koh Tao Resort
7.6
Very good
Nipaporn from Thailand
Group
Hotel room ocean view
Stayed 3 nights in July 2018
Decent stay ”
We spent 3 nights here. Overall, it was okay. Perfect for people who want peace and quite. Pool is great. You need to solely rely on the hotel shuttle to go up and down. Getting down to the pool or front beach and getting back up to the room on foot requires around 20-min of walking . So if you have knee/leg problems, this place is not really for you. You can lend masks and snorkels free of charge. The view from our room is simply amazing and hard to beat. (It was quite windy at night and we heard the sound of wind getting through the window panes. The food at the hotel restaurant was 3 out of 5. The shower water is low on pressure but enough to get by.
Reviewed July 16, 2018
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding your holidays with us. We look forward to another opportunity to host you at our property, and once again, thank you for your comments. Best Regards, Darryn Mendham General Manager
Responded July 17, 2018
Pinnacle Koh Tao Resort
9.2
Exceptional
Chaiyong from Thailand
Couple
Hotel room ocean view
Stayed 2 nights in May 2018
ทริปเกาะเต่าแสนวิเศษ”
โรงแรมเห็นวิวทะเลทุกห้องเลย ผมได้ห้องด้านบนที่มองเห็นวิวทะเลสองอ่าว มีรถรับส่งฟรีตามรอบเวลาด้วยนะ พนักงานต้อนรับ Namy คุยเก่งและเทคแคร์ดีมาก ได้คำแนะนำเยอะเลย พนักงานที่ห้องอาหารชื่อบังก็คอยดูแลจัดแจงเตรียมนู่นนี่ให้เยี่ยมมาก ชวนคุยอีกต่างหาก คนขับรถที่จำชื่อไม่ได้ก็ดีมารอรับส่งท่าเรือได้ใช้บริการ 4 รอบเลย เยี่ยมมากครับ
Reviewed May 16, 2018
Thank you For taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments. Best Regards, Darryn Mendham General Manager
Responded June 01, 2018
Pinnacle Koh Tao Resort
10.0
Exceptional
Samantha from United States
Couple
Garden Villa
Stayed 3 nights in October 2017
Exceptional”
Good hotel. Nice beach below. Dive shop was great!
Reviewed May 10, 2018
Dear Samantha Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded June 01, 2018
Pinnacle Koh Tao Resort
5.6
Lais from United Kingdom
Couple
Double Or Twin Standard
Stayed 4 nights in April 2018
Above average”
The view is absolutely incredible from the window (but we didn't have balcony chairs) the hotel gives access to an empty beach from where you can snorkel and manage to even see sharks. From that perspective this place is top! The downside is also the location because for everything else you are trapped in the top of the hill with a terrible road to access it. Motorbike is extremely dangerous (specially when muddy after a rain) and taxis charge gold to take you up or down the hill. The only solution is for the hotel to run the free shuttle service more often. Staff at reception was average. The guy who looked after the pool bar was AMAZiNG. Even lending us snorkel overnight against rules so that we could go snorkel early in the morning. We had very noisy neighbours. The breakfast was ok. There is walking access to chalok bay from where we were diving so it worked out OK - but be prepared to climb stairs and stairs and stairs. If you plan to use the route at night, you need a torch.
Reviewed May 07, 2018
Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded June 01, 2018
Pinnacle Koh Tao Resort
2.8
david from United Kingdom
Family with young children
Garden Villa
Stayed 8 nights in April 2018
Not worth the money”
Stayed in many hotels in Thailand,and this has to be one of the worst,,,,the location is hazardous as the road is barely usable and very steep,,,the breakfast was disgusting,,the swimming pool had sharp broken tiles,,the area around pool could do with being freshened up..looked run down...my room was ok,,,and clean,,so no complaints on that,,,I would have checked out,,but only for one member of staff named rat,,,he was brilliant,always happy!and helpfull,other members of staff have got a lot to learn from him,,even the western member of staff(non Thai)looked European,,,was miserable,,don't realy know what he was actualy doing there,,,unless he was the owner.the breakfast was disgusting,,same every day for 8 days,,with limited choice.,,how this hotel was rated as 4 and a half stars is a joke,,,my advice go stay siree beach,,,I would personaly give this hotel 2 and a half stars..
Reviewed May 04, 2018
Dear David Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded June 03, 2018
Pinnacle Koh Tao Resort
8.0
Excellent
Amanda from Canada
Couple
Garden Villa
Stayed 2 nights in April 2018
Very good”
We made a last minute switch to this hotel when our first one upon arrival we discovered bed bugs (beach resort by haadtien - do not stay there) and the pinnacle staff were super helpful. We arrived really late after a long day or travel and the issue with the last hotel and they got us a room no problem. The pool was really nice,slightly run down with some tiles falling out but nothing to bad, and it had a great view to watch the sunsets. The restaurant was good and the bartender was great! He was always coming down to the pool at happy hour to bring drinks for everyone. The location is good, the resort has ALOT of stairs so if you're not up for a big hike I wouldn't stay here. It's about a 10 minute scooter ride into town. Overall it was a really nice stay. We extended our stay here an extra night.
Reviewed April 26, 2018
Dear Amanda Thank you for choosing Pinnacle Koh Tao Resort as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. Best Regards, Darryn Mendham General Manager
Responded April 29, 2018
Pinnacle Koh Tao Resort
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