Clean room, good services, however, the door handle is broken”
The room facility and faculties are nice. The food in hotel is relatively expansive, however, no restaurants nearby due to the location of hotel is relatively remote. The handle of room door is broken, though.
Wonderful hotel with good service”
Hotel is very well appointed, good facilities and well maintained. Of course staff is excellent. There's a good gym, business centre is efficient. Staff is very helpful and courteous, and always willing to suggest things to do. Hotel is not close to shopping areas, but taxis are easily available and not expensive. Hotel also provides a free bus although times are restrictive.
What a horrible experiences”
Me and my friends have stayed at this hotel for having fun and I didn't really expected that much, but this staying at the hotel made us really unsatisfied. The controller was broken and there was a little bit of blood stain on the bed sheet, so we told the reception and they helped us to change to another room with upgrade. For the amenities, it's worse than any other hotels. There weren't any useful amenities such as toothbrush. When we requested 3 toothbrushes at the desk, the front desk agent didn't even looked at us and said "we don't really provide those amenities." and just did his own work. It was speechless and asked again,"So did you mean that you don't have it or you can't give us?" and the agent said that they don't provide but they will give right now and gave us. It's a shame that didn't see his name, he was rude. But for others, they were just okay. Unpleasant experience even the 'Hilton' hotel.
Nice hotel but no reasonably priced dining onsite”
We enjoyed our stay at the Grand Hilton Seoul Hotel. Our only complaint is that if you booked a room with no breakfast, even the continental breakfast turned out to be $68 US for 2 adults and one child; coffee was $6 a cup. There were few international dining options in the morning immediately down the hill from the hotel, so we ended up buying a few items to eat in the room. Otherwise, we thought the hotel and staff were excellent and liked being able to hop the hourly shuttle to get to more central locations or the subway. Immediately behind the hotel is a lovely hill that is well worth the climb to see Seoul as far as the Han River. We'd stay at this hotel again, despite the limited food scene.
This is a very nice hotel - not a affordable hotel for most people but it worths every cents. I'm really impressed by the staff here, they are friendly, helpful and they will help you with everything they can. One guy here even helped me to book a baseball ticket by his credit card. I will stay here again.
Lovely hotel with excellent staff”
this is probably my 3rd comments about this hotel since i booked the hotel for my group. so don't think of me as spam if you see me too many times. anyway, this is the 2nd time i stay in grand hilton hotel and i still enjoy staying here. room is clean, staff is friendly and speak fluent english. when you stay in this hotel, you need to know that there are 2 hilton hotels in seoul. so make sure you bring a hotel card with you and show that to a taxi driver since most of taxi drivers in seoul do not speak english and if you just say hilton, they will take you to the millennium hilton hotel.
Grand Hilton although not located in the heart of the city centre, the Hotel provides a shuttle bus to the city. The shuttle runs every hour and I find it convenient to take the shuttle. Hotel room is big, clean and amenities full. The receptionists are well mannered and they all speak English. Just at the bottom of the 'hill' where is Hotel is located, one can find local food at a very reasonable price.
Lovely hotel and nice service”
I stayed in the hotel for 10 days. It is a quite and relaxing hotel. A bit far from the downtown area, but they also provide the complimentory bus.As i am travel on business, i don't have time to downtown, so it will be fantastic if they can provide the bus on weekend!
Luxuary hotel, clean with excellent services”
Everything was fine. A one terrific place, staff and services. A bit too costly for such a remoted location May not be a suitable choice for vacationers who would want to enjoy the lights and entertainments.
good business hotel”
friendly, service mind staff, understands what business people need. room is spacious enough, a bureau were you can really work normally, fast internet facilities are really fast and operating smothly. service at the executive floor is formidable. quality of the food is good, fruits are fresh everything is oké. staff really makes you fell a gast. will be there next time.
Great service and nice staff in the hotel. The hotel has everything inside, gym, big swimming pool, chinese restuarant, japanese restaurant, western, bar with singers. It is just next to convention centre. it is great for the meeting. Food is great especially the japanese restaurant, real japanese, not korean japanese food. The staff is very flexible and friendly and they have provided the shuttle to go shopping. They provide shuttle every 30mins that is very convenient to go everywhere, especially the hotel is very close to tourist place.
A Grand Place To Stay”
If you’re a backpacker on a budget or insist on staying in the centre of town where the shops and the nightlife are a few steps away, the Grand Hilton Seoul is not for you. However, if you love to be comfortable, have deeper pockets and are willing to take the hotel’s hourly shuttle bus to the city centre or a subway station from which you can go anywhere in Seoul, you may want to consider staying here. The hotel’s service is impressive; the staff are polite, generally fluent in English, remember you and take initiative to assist you even with little things like pulling aside the curtains while you take a peek out a window. The hotel’s rooms are well-appointed, with a European air. The toiletries are Crabtree & Evelyn; the furniture and sheets are clean and luxurious. In the mornings you may wish to indulge in the sumptuous buffet breakfast provided at one of the hotel’s restaurants – both Western and Asian fare are represented, in generous amounts. I was warned that the location of the hotel was remote and inaccessible; while it is true that the Grand Hilton Seoul is not near the city centre, it is quite easily accessible from the airport (via taxi or airport limousine bus 6005 from Incheon airport, which stops at the foot of the hill the hotel sits on. A hotel van will pick you up and take you the rest of the way) and the hotel’s hourly shuttle buses make travelling into the city centre comfortable and convenient. The shuttle bus stops at a few stops, including subway stations and Itaewon (a popular drinking place), and will also pick you up from there and return you to the hotel according to a schedule. It takes about half an hour for the whole trip, one way. Details can be found at the hotel reception.
Good location, good staff performance”
I enjoyed my stay, it was raining for 3 days, the staff gave us umbrellas. they were very helpful pointing the attractions in the city.
basically it was good but too far away from main c”
it was good but the hotel location was too far from the main city
A grandeur place”
My stay is generally awesome. So peaceful and quiet. It has a nice view of the mountains. Though the downside of the hotel is that their wi-fi can be accessed for free only in the main lobby. If you want it in your room it's quite pricey for a fee of $20 good for 24-hour. Over-all the place is highly recommended.
Very good hotel”
i was disappointed that the hotel did not accommodate early check-in inspite of my advance request through my agoda reservations. the bathroom sink was clogged and this was reported to the hotel. everything else was satisfactory to the hotel standards.
Great location but old feeling hotel”
It was an old feeling hotel with a pool only for lap swimming and sauna only for adults. No drinking on the outdoor pool deck either. Great location though near Insadong and hiking trails up behind the hotel.
Not a great location”
I stay at this Hotel for 2 nights because nearly all Seoul Hotels have been full because of Valentine Day. We arrived at 15:00 and the King size bed room was not available as requested. We got into an an rather old somehow smelly room with 2 beds, the fridge door could not be closed, the furniture are more or less all demaged and had seen better days long time ago. The Hotel is rather outside of the center, subway is far away, some local restaurant are down the hill. The staff was not realy helpful with directions or other services. Ask for help to make a flight booking on Saturday for Sunday flight back to Hong Kong, nobody in the whole of the hotel could help me to make such request. So I did it by myself.
Grand Hilton - Seoul”
The hotel is situation outside the city but near the airport. It will take around 70 minutes from incheon airport to the hotel bus stop. Booking through agoda is easy and acknowledged by the front desk. However, group bookings may have problems when it comes to change of guarantor in the case of early check out. The rooms are clean but quite disappointing if compared with other hilton hotels.
a little far from downtown Seoul, which might be an issue with business meetings which should be held downtown Seoul, but most of all, clean, and friendly environment, I recommend this hotel to any personal or business travel folks.. Food wise, it was also great to have all three different kinds of restaurants..
Poor service. I arrived early and they wanted $150 to enter room early. Hotel was half empty. No wifi in parts of hotel. Not much to see if you go walking, I would not stay here again.
Next to conference venue, convenient”
convenient to conferecne center next door”
Nice, but expensive
The hotel staff were friendly and helpful. I am disappointed with the lack of free wifi in the deluxe room. The charge of usd18 for 24 hours of usage was expensive and unexpected.
Stay was short and pleasant”
Not much to comment, since the stay was rather short. Service was as expected Breakfast was crowded since it collided with the summer holidays
Nice weather,nice people,nice sightseeing”
We enjoyed the weather and we are all satisfied during our stay
was good for a-break-time ”
it was the second time being here, and still comfortable!!!
Enjoyable, but paying for internet was annoying”
Convenient being near the conference center. Enjotable and good atmosphere
Quiet stay, with friendly staffs”
It was OK.
nice place to stay for travelers”
great. the only thing that didn't work was internet in the room but the staff immediately provided me with wi-fi egg and problems was solved. overall a wonderful stay. will come back for sure.
Nice and comfortable”
Nice! Attentive staff, easy access to convention center, good room service
it was nice hotel ”
it was nice hotel and stuff
Large vacant rooms, clean, and very satisfactory”
One night. No complaints. Will return again if in the area.
Nice & comfortable hotel”
I have stayed here before and this time I chose to stay again. Not really close to the city but the shuttle service is very convenient. Hotel staffs are excellent.
Good hotel if you work with Daelim Industries ”
I would stay here again if I visit Seoul to work with Daelim. The free bus to the city just stops right in front of Daelim office so for me this is perfect.
Great breakfast- super way to start the day”
we had a couple of special requests during our stay which the staff handled very professionally and quickly
I love this hotel with every facilities, nice staff and courtesy of shuttle bus to everywhere. The best is the indoor swimming pool with standard size and also the big gym room
Cozy place for year end holidays”
Seemingly old but the inside seems renovated lately. Rooms were clean and nice.. Breakfast was lack of variety and the hotel is placed a little far from downtown.
Good place to stay, a bit complicate WiFi set up”
Comfortable but a bit far from Myeongdong”
You need to walk a while to the sub”
very pricey in accommodation and food, but great location and walking distance to restaurants, shops and local atractions
Great hotel and service ”
Reception service is good and all receptionists speak a good English
nice hotel with great service”
hotel itself was a little bit old but well-cleaned. staffs of the hotel were very kind and helpful for any enquiries. food was very nice and various with bothof western and local styles.
the hotel is well run and provides great service, I was upgraded to a club floor and had access to the lounge whicj was great
Giusta tranquillita' dopo giornate di lavoro”
Ottimo hotel per viaggio d'affari
교육때문에 1박 하게 되었습니다. 전반적으로 방도 넓고 시설도 깨끗하여 만족하였습니다. 그리고 교육 장소와도 가까워서 더 좋았습니다.
와이파이가 무료가 아니고 숙소에 묶는 사람들 수준도 상당히 떨어지는 곳.”
호텔의 직원들은 5STAR 호텔수준으로 매우 좋아요. 하지만 위치때문인건지 호텔의 수준때문인건지 숙박객들의 민도가 수준 이하이고 시끄럽고 남 신경 전혀 안쓰는 한국숙박객들로 상당히 시끄럽습니다. 제가 있던 객실 옆에 8명이나 들어와서 문열고 수영복 갈아입더군요. 그리고 무엇보다 와이파이가 유료라는게 놀랍네요. 요새 시대흐름을 너무 못읽는 듯. 일단 투숙객 수준이 개판이라 집에서 가까워서 긴 여휴에 호텔에서 묶는데 여기는 ..글쎄요...어후...호텔하고 직원들만 좋은 곳.
룸. 와이파이가 유료였다. 세상에..
가성비 최저. ”
와이파이 유료. LTE 잘 안터짐. 시설노후화.
객실도 넓고 침대도 트윈인데 혼자 자기에 충분히 넓었어요 ! 조식도 만족했습니다~ 직원분들도 다 친절하세요 !! 잘 쉬었다 갑니다^^
리모델링한 깨끗하고 모던한 룸”
킹 딜럭스 룸에 머물렀는데, 리모델링을 한 지 얼마 안돼서 그런지 밝은 조명과 깨끗한 가전, 가구가 맘에 들었음. 욕실도 청결하였음. 위치는 홍은동이므로 시내와는 조금 떨어져 있으나 택시로는 10분 거리임. 도심에서 떨어져 한적하게 지내기에는 좋음.
힐튼이름을 의심하게 한다”
힐튼은 이름만으로도 믿음을 주는 호텔이라 꽤나 오래전부터 이용해 왔습니다. 친절한 직원들의 미소는 이용객들을 편안하게 해주지요~ 그러나 서울 그랜드 힐튼은 직원들의 교육에 조금더 신경을 써야 할 듯 합니다. 도착한 시간이 2시였고.. 체크인이 가능한지 물어 보러 가서 예약 직원이 전화번호를 먼저 확인을 하는데.. 아고다로 예약한 상황이었으나 1 예약 번호가 틀렸다고 자기가 고쳐드리겠다고 하면서 기분좋지 않게 응대하였습니다. 2. 체크인 시간이 3시 부터이니 그 때 다시 오라고 얘기 하여서 피곤한지라 조금 일찍 해 줄 수 없느냐고 요청하였으나 만실이라 그럴 수 없다고 상당히 단호히 얘기하여 부끄럽게 알겠다고 하고 로비에서 기다렸습니다. 3.2시 반부터 외국인들이 체크인을 했고 그들은 모두 키를 들고 방으로 갔습니다. 4.2시 40분 경부터는 다른 투숙객들도 체크인을 받아 주었습니다. 5.의자에 기대어 피곤에 지친 우리는 3시 되서야 체크인을 해 주었고... 방으로 올라 가니 청소가 진행 중이었습니다. 청소 담당자와어색한 만남을 가지게 되었습니다. 6.체크인시 체크아웃 시간이 10시라고 해서 시간을을 연장 할 수 있느냐고 물었더니 내일 아침되서 프론트에 연락을 다시 하라고 이야기 했습니다. 7. 다음날 아침 프론트에 전화 해서 11시까지 체크아웃 연장을 해 달라고 하니 원래 12시 체크 아웃이라고 담당 직원이 잘못 알았을거라고 해서 우롱당한 듯한 느낌에 참 기분이 나빴습니다. 서울 그랜드 힐튼은 담당 직원들에게 스마일 교육을 더 시키는게 어떨까요? 그리고 업무가 혼선이 있었던 거 같은데... 그런 부분을 고객이 말 안하게 ... 신경을 좀 더 쓰는게 어떨까요? 아주 실망스런 이틀이었습니다.
숙소만 깨끗했던 호텔 ”
위치는 안좋지만 가격대비 상품이 괜찮게닌와서 이용하였는데요 라운지바.조식 이용하고 상당히 불만족하였어요..먹을게없고 흔한과일조차 생과일을 칼로 직접짤라먹어야 했고 종류가 넘 없었어요..새로리모델링을 해서그런지 방자체는 웬만한호텔보단 깔끔했고 좋았는데 체크아웃할땐..무슨..콘도나 리조트도아니고 로비에서하는게아니고 객실층에서 체크아웃을하는데 줄서서 하는데 쫌 짜증났어요 결론은 방빼곤 볼게없다는거
전체적으로 좋았지만 사우나 이용은 아쉬웠어요”
전제적으로 서비스나 호텔은 좋았습니다. 하지만 사우나의 이용은 아고다 통해서 이용을 하게되면 추가적으로 22,000원을 인당 내야 합니다. 그리고 방의 세면 용품 등이 필요하시면 방에 구비가 되어 있지 않다고 당황하지 마시고 housekeeping에 연락해서 달라고 하시면 추가요금없이 제공 됩니다.