Swissotel Makkah
Swissotel Makkah
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Widok Swissotel Makkah
Widok
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Foyer Swissotel Makkah
Foyer
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Widok wnętrza Swissotel Makkah
Widok wnętrza
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Widok wnętrza Swissotel Makkah
Widok wnętrza
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NA MAPIE Swissotel Makkah
NA MAPIE
Fantastyczny
Lokalizacja
9,0
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Usunięto z ulubionych
Wspaniały
Na podstawie 1547 recenzjiSprawdź opinię gości
8,3
/
10
Znakomita czystość
8,5
Obiekt polecany znajomym przez 88% gości
Wart swojej ceny7,7
Ocena lokalizację9,0
Najbliższe lotniskoKing Abdulaziz International Airport (JED)
Odległość do lotniska74,5 km
  • Transport lotniskowy

  • darmowe Wi-Fi we wszystkich pokojach

  • śniadanie – bezpłatne

  • klimatyzacja

Wybór pokojów
8,3
Doskonała
Komfort i jakość pokoju
Nie przegap!5 podróżujących dokonało dziś rezerwacji w tym obiekcie!
Pokój standardowy dwuosobowy z widokiem na Kaaba (Standard Kaaba View Double Room)
Pokój standardowy dwuosobowy z widokiem na Kaaba (Standard Kaaba View Double Room)
...
  • wielkość pokoju: 32 m²/344 ...
  • widok: na miasto
  • 2 łóżka jednoosobowe lub 1 ...
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Apartament Junior Haram z widokiem (Junior Suite Haram View)
Apartament Junior Haram z widokiem (Junior Suite Haram View)
...
  • wielkość pokoju: 64 m²/689 ...
  • widok: na miasto
  • 1 łóżko King & 1 sofa
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Apartament Junior z widokiem na Kaaba (Junior suite Kaaba view)
Apartament Junior z widokiem na Kaaba (Junior suite Kaaba view)
...
  • wielkość pokoju: 64 m²/689 ...
  • widok: na miasto
  • 1 łóżko King & 1 sofa
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Pokój standardowy trzyosobowy z widokiem na Kaaba (Standard Kaaba View Triple Room)
Pokój standardowy trzyosobowy z widokiem na Kaaba (Standard Kaaba View Triple Room)
...
  • wielkość pokoju: 32 m²/344 ...
  • widok: na miasto
  • 3 łóżka jednoosobowe
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Pokój trzyosobowy z widokiem na Haram (Haram View Triple Room)
Pokój trzyosobowy z widokiem na Haram (Haram View Triple Room)
...
  • wielkość pokoju: 32 m²/344 ...
  • widok: na miasto
  • 3 łóżka jednoosobowe
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Mniejszy apartament z widokiem na miasto (Junior Suite City View)
Mniejszy apartament z widokiem na miasto (Junior Suite City View)
...
  • wielkość pokoju: 64 m²/689 ...
  • widok: na miasto
  • 1 łóżko King & 1 sofa
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Pokój typu Twin z widokiem na Haram (Haram View Twin Room)
Pokój typu Twin z widokiem na Haram (Haram View Twin Room)
...
  • wielkość pokoju: 32 m²/344 ...
  • widok: na miasto
  • 2 łóżka jednoosobowe lub 1 ...
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Klasyczny pokój trzyosobowy (Classic Triple)
Klasyczny pokój trzyosobowy (Classic Triple)
...
  • wielkość pokoju: 32 m²/344 ...
  • widok: na miasto
  • 3 łóżka jednoosobowe
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Klasyczny Pokój z widokiem na miasto (Classic Room City View)
Klasyczny Pokój z widokiem na miasto (Classic Room City View)
...
  • wielkość pokoju: 32 m²/344 ...
  • widok: na miasto
  • 2 łóżka jednoosobowe lub 1 ...
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Apartament z 2 sypialniami i widokiem na miasto (Two-Bedroom Suite with City View)
Apartament z 2 sypialniami i widokiem na miasto (Two-Bedroom Suite with City View)
...
  • wielkość pokoju: 92 m²/990 ...
  • prysznic
  • 2 łóżka jednoosobowe
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Zweryfikowane recenzje od gości

Recenzje – Agoda (1547)Recenzje – Booking.com (13580)
Warunki w obiekcie / Czystość8,5
Udogodnienia8,1
Lokalizacja9,0
Jakość pokoju i komfort8,3
Obsługa8,1
Wart swojej ceny7,7
Według zweryfikowanych użytkowników Agoda
Wszystkie języki
Każdy typ podróżujących (1547)
Wszystkie typy pokojów
Wyświetlanych zweryfikowanych komentarzy gości: 1137
12345
9,2
Fantastyczny
Faisal – Wielka Brytania
Podróż z partnerem
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 5. Miesiąc pobytu: grudzień 2018
Great Location ”
Located opposite to Baab Fahad. Specious rooms, excellent breakfast buffet, polite staff and good facilities. The only problem is few lifts to serve 1000+ rooms over 47 floors, it takes 5-10 minutes during prayer time and lobbies are congested, otherwise 5 stars facilities.
Data recenzji: 24 grudnia 2018
Dear Faisal, Thank you for staying at Swissotel Makkah and for taking the time to review your stay. We are happy that you liked our Facilities, breakfast buffet, and our spacious room. Also, We are glad that you liked our unique location. your comments about the lifts will be given to all. hoping to see you soon. Regards, Mamdouh Salem, Hotel Manager.
Napisano 25 grudnia 2018
Swissotel Makkah
10,0
Fantastyczny
Rudy – Arabia Saudyjska
Podróż z partnerem
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 2. Miesiąc pobytu: listopad 2018
excellent choice”
this has always been my choice although it is a bit pricy. my only complaint is when i call many times, the calls were unanswered.. may be they are too busy since it is in Macca. other than that, everything was just superb. ALhamdulillah
Data recenzji: 05 grudnia 2018
Dear Rudy, Thank you for your review. We are very much pleased to have received your feedback and it enthralls us for the generous words of encouragement you've offered. We've noted your comments in regards to the telephone operator service and certainly will share with our team to see how we may address the such. Rest assured, we shall strive our level best in remedying this matter. Nevertheless, we hope we get to welcome you once again at your second home, i.e. Swissotel Makkah soon. Once again thank you for the loyalty you've placed upon us, it's definitely our pleasure to be your most preferred hotel destination in Makkah. Regards, Mamdouh Salem, Hotel Manager
Napisano 06 grudnia 2018
Swissotel Makkah
8,8
Wspaniały
Azhar – Bahrajn
Rodziny z małymi dziećmi
Klasyczny pokój trzyosobowy
Nocy pobytu: 5. Miesiąc pobytu: grudzień 2018
Amazing stay”
Everything was perfect - the rooms, Ka'ba view, cleanliness, staff behaviour, timely check-in. Room service was a little struggle but nothing much to deter us from staying here again. Sara Misri from front office was very cooperative, polite and very professionally accommodated all our concerns and requirements. I will not look for any place other than Swissotel Makkah, when visiting Makkah in the future. We certainly know for sure where we would be staying in the future.
Data recenzji: 02 stycznia 2019
Dear Azhar, Thank you for choosing to stay at Swissotel Makkah and for taking the time to review your stay. Glad to know that you liked our rooms, Kaba view, cleanliness, staff behavior, check-in, and front office. Looking forward to your next visit. Regards.
Napisano 02 stycznia 2019
Swissotel Makkah
9,2
Fantastyczny
Maaz – Zjednoczone Emiraty Arabskie
Rodziny ze starszymi dziećmi
Klasyczny pokój trzyosobowy
Nocy pobytu: 3. Miesiąc pobytu: grudzień 2018
Everything Except The Elevators Was Perfect”
Great location, amazing breakfast, great value for money. Only and only one thing that I would like to pass on as a negative feedback is the Elevator. Didnt understand why only one lift was working. This was particularly a problem during rush hours like prayer times.
Data recenzji: 28 grudnia 2018
Dear Maaz, Thank you for choosing to stay at Swissotel Makkah and for taking the time to review your stay. Glad to read your kind comments about our unique location, and breakfast. Your feedback about the elevators had been passed to the concerned department. Hoping to see you soon. Regards, Mamdouh Salem, Hotel Manager.
Napisano 30 grudnia 2018
Swissotel Makkah
10,0
Fantastyczny
Nasim – Wielka Brytania
Rodziny z małymi dziećmi
Klasyczny pokój trzyosobowy
Nocy pobytu: 6. Miesiąc pobytu: grudzień 2018
Great hotel breakfast needs improvement ”
This is an excellent hotel but there is no egg chef to make omelettes etc Also need more variety for the European traveller such as baked beans and hash browns
Data recenzji: 01 stycznia 2019
Dear Nasim, Thank you for choosing to stay at Swissotel Makkah and for giving us such a perfect rating. Glad to know that you had an amazing stay. Your comments about the food variety. Looking forward to welcoming you again. Regards, Mamdouh Salem, Hotel Manager.
Napisano 02 stycznia 2019
Swissotel Makkah
4,4
Taner – Turcja
Indywidualni podróżujący
Pokój standardowy dwuosobowy z widokiem na Kaaba
Nocy pobytu: 1. Miesiąc pobytu: grudzień 2018
Not a 5 star”
This is my second stay hotel experience is getting worse each time. Accept being close to haram there is no point to stat. Very old and dirty. Service and food is bad. Consiage is terrible. Can not find a good thing to say
Data recenzji: 15 grudnia 2018
Dear Taner, Thank you for taking the time to write such a detailed review. All your comments about the service and the concierge are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back. Regards, Mamdouh Salem, Hotel Manager.
Napisano 16 grudnia 2018
Swissotel Makkah
9,6
Fantastyczny
Bassem – Arabia Saudyjska
Rodziny z małymi dziećmi
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 2. Miesiąc pobytu: listopad 2018
Perfect ”
Im very happy with my accommodation there..hotel is excellent.. Perfect and very near location to haram..very clean rooms, i didnt try food unfortunately.. My only concern is parking is too expensive 200 riyals per night as reception say
Data recenzji: 03 grudnia 2018
Dear Bassem, Many thanks for your review. It delights us to know that you had a great stay with us. Our excellence as a hotel is mainly thanks to our excellent guests like you. We look forward to welcoming you again. Regards, Mamdouh Salem, Hotel Manager
Napisano 06 grudnia 2018
Swissotel Makkah
9,2
Fantastyczny
Muhammad
Rodziny ze starszymi dziećmi
Klasyczny pokój trzyosobowy
Nocy pobytu: 2. Miesiąc pobytu: listopad 2018
Great service, location and facilities!”
Pros: - Great location - Clean, soft and comfy beds - Excellent staff (very polite, professional and speak English!) - Great Breakfast - Decent WiFi Cons: - Slightly crowded with elevators, make sure you don’t take the service lift as it doesn’t go to the lobby.
Data recenzji: 26 listopada 2018
Dear Muhammad, Thank you for taking your time in penning down this lengthy review. Your feedback has truly enabled us to revisit the areas where improvements are needed, rest assured we shall strive our level best in remedying them. It was our genuine pleasure to have a traveler of your experience residing with us and we hope that we could elevate your serenity upon your sacred Umrah pilgrimage. We pray that may the Almighty accept your prayers and grant you with a choicest place in heaven. At Swissotel Makkah, we would like to identify our staff as Heartists (Heart + Artists) for the heartier service they extend from heart to each and every guest we receive and it is with pride we acknowledge your commendations for them. Regards, Mamdouh Salem, Hotel Manager
Napisano 28 listopada 2018
Swissotel Makkah
10,0
Fantastyczny
anila – Wielka Brytania
Podróż z partnerem
Klasyczny pokój trzyosobowy
Nocy pobytu: 3. Miesiąc pobytu: listopad 2018
Great hotel”
Great hotel and close to mecca haram. But not sure I would book through agoda again. As you book 1 room but end up getting another. Although agoda will tell you to pay the extra and do the upgrade once ypur in the hotel its probably too late. If your credit card happens to decline they only tend to tell you on the day of check in. So make sure you have enough available funds and additional credit cards, or you will be forced to stay in the room of their choice with no views from your hotel room.
Data recenzji: 13 listopada 2018
Dear Anila, Thank you for your review. It was our absolute pleasure to have gotten the opportunity to host you upon your serene visit to Makkah. Your comments have been duly noted and will be shared with our team and Agoda administration to see how we may improve on these aspects ensuring a hassle free experience for all our guests. Nevertheless, we hope you'd return to us upon your next visit to Makkah as well. Regards, Mamdouh Salem, Hotel Manager
Napisano 17 listopada 2018
Swissotel Makkah
10,0
Fantastyczny
nor – Singapur
Podróż z partnerem
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 12. Miesiąc pobytu: maj 2018
11days stay. First time but not the last. ”
This is our 1st time trying out Swissotel Makkah (May 2018) after a horrid experience at Makkah Millenium in December 2017. Our loyalty pledged to Hilton Makkah (Millenium Makkah now) since 2000, has switched to Swissotel. 1) wonderful and helpful staff 2) staff take pride to know and communicate with guests 3) approachable, warm greetings EVERYTIME 4) great array of buffet, yummy too 5) really helpful people behind the desk 6) special thanks to Waad from Hotel Registration for painstakingly helping us to resolve the loss of credit card issue. Truly thankful and grateful. Will not be the last time we’re in Swissotel, inshaallah. Every Single staff was so helpful. So kind. Superb service. Made our trip to the Holyland during Ramadan, a more relaxing stress free one. We shall come again, very soon, inshaallah.
Data recenzji: 25 maja 2018
Dear Nor, Thank you for reviewing us on Agoda. We are enthralled by your excellent review. In fact, we are proud to have shared your review with our entire team as undoubtedly, this would serve as a great motivation for them. I couldn't help but notice your praise for our staff. We would like to identify our staff as Heartists (Heart + Artists) for the heartier service they extend from heart to each and every guest we receive and it is with pride we acknowledge your commendations for them. Your words have uplifted our morale. Please do return to us upon your next trips to Makkah as well, so that we could recreate the same serene experience, if not better. Best regards, Madmdouh Salem, Hotel Manager
Napisano 23 lipca 2018
Swissotel Makkah
9,2
Fantastyczny
Amar – Francja
Podróż z partnerem
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 9. Miesiąc pobytu: luty 2018
Very good stay”
Pros: Very good hotel, clean and close to the Haram through the clock mall Attentive and professional staff. Cons: Waiting time for Elevator lift. Have to take two lifts to reach the ground floor.
Data recenzji: 05 marca 2018
Dear Amar, Thank you for reviewing us. We are pleased that we got the opportunity to host you during your serene visit to Makkah. We would like to identify our staff as Heartists (Heart + Artists) for the heartier service they extend from heart to each and every guest we receive and it is with pride we acknowledge your commendations for them. We look forward to seeing you again in the near future. Regards, Mamdouh Salem, Hotel Manager
Napisano 24 lipca 2018
Swissotel Makkah
8,4
Wspaniały
ABDOOL – Mauritius
Rodziny z małymi dziećmi
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 8. Miesiąc pobytu: luty 2018
Good”
The rooms are clean.carpets a bit stained but clean, not dusty.bathroom door is not leakproof.so when taking a bath water goes out.we took our bath before they clean the room and we managed like that.overall it was nice
Data recenzji: 01 marca 2018
Dear Abdool, Thank you for reviewing us. It was our pleasure to have hosted you during your serene visit to Makkah, We are pleased that you liked our location and wish your experience with us could have been better. Your comments have been duly noted and will be shared with our team to see how we may improve on these aspects. Nevertheless, we hope you'd return to us upon your next visit to Makkah as well. Regards, Mamdouh Salem, Hotel Manager
Napisano 24 lipca 2018
Swissotel Makkah
10,0
Fantastyczny
Mohamed – Zjednoczone Emiraty Arabskie
Rodziny z małymi dziećmi
Pokój standardowy dwuosobowy z widokiem na Kaaba
Nocy pobytu: 3. Miesiąc pobytu: luty 2018
The most perfect hotel, best service ever never had an amazing ”
Rooms very clean The WIFI is pretty good The food is amazing lots and lots of variety Restaurants big If your tired the have a big mosque in the building The surprises where amazing Best host ever Totally recommend top notch no doubt Location very close to the Haram Has a shopping mall in the same building that you can do shopping in it Can’t describe how good the experience was. 1 million over 1 million satisfied
Data recenzji: 26 lutego 2018
Dear Mohamed, Thank you for your feedback. We are enthralled by your review. Our excellence as a hotel is mainly thanks to our excellent guests like you. We wholeheartedly look forward to welcoming you again. Regards, Mamdouh Salem, Hotel Manager
Napisano 24 lipca 2018
Swissotel Makkah
4,8
Nural – Wielka Brytania
Rodziny z małymi dziećmi
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 6. Miesiąc pobytu: grudzień 2018
Do przyjęcia”
- The reception staff were awful in dealing with any queries and were quite rude or clueless whenever there were any issues. They make the experienced stressful when there is no need. - The rooms are outdated - not the 5 star accommodation you would expect for the money paid. The bathroom shows wear and tear. You could get a lot better for the money paid. - Lifts are confusing, you get in to one lift and then stops half way and then have to take a different lift to get to the ground floor. All this takes time and it means longer time to go for salah. - The room cleaning staff do a great job. Always polite and clean very throughly - they are a credit to the hotel.
Data recenzji: 03 stycznia 2019
Dear Nural, Thank you for contacting us and for sharing your feedback with us.Glad to know that you liked the cleaning staff. All your comments about the reception staff, the room, bathroom, lifts are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back. Regards
Napisano 03 stycznia 2019
Swissotel Makkah
4,0
Nural – Wielka Brytania
Rodziny z małymi dziećmi
Klasyczny pokój trzyosobowy
Nocy pobytu: 6. Miesiąc pobytu: grudzień 2018
DISAPPOINTING”
- The reception staff were awful in dealing with any queries and were quite rude or clueless whenever there were any issues. They make the experienced stressful when there is no need. - The rooms are outdated - not the 5 star accommodation you would expect for the money paid. The bathroom shows wear and tear. You could get a lot better for the money paid. - Lifts are confusing, you get in to one lift and then stops half way and then have to take a different lift to get to the ground floor. All this takes time and it means longer time to go for salah. - The room cleaning staff do a great job. Always polite and clean very throughly - they are a credit to the hotel.
Data recenzji: 03 stycznia 2019
Dear Nural, Thank you for contacting us and for sharing your feedback with us.Glad to know that you liked the cleaning staff. All your comments about the reception staff, the room, bathroom, lifts are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back. Regards
Napisano 03 stycznia 2019
Swissotel Makkah
9,6
Fantastyczny
Azim – Australia
Rodziny z małymi dziećmi
Klasyczny pokój trzyosobowy
Nocy pobytu: 4. Miesiąc pobytu: grudzień 2018
Excellent stay with young family. Very close to Haram. Lifts bit slow but No big grief. Will recome”
Location is excellent . Very caring staff. Lifts bit slow
Data recenzji: 17 grudnia 2018
Dear Azim, Thank you for staying at Swissotel Makkah and for taking the time review your stay. we are glad that you liked our unique location and professional staff. your feedback about the lifts is forwarded to the concerned department. looking forward to welcoming you again. Regards, Mamdouh Salem, Hotel Manager.
Napisano 17 grudnia 2018
Swissotel Makkah
10,0
Fantastyczny
Mohammed – Oman
Podróż z partnerem
Pokój typu Twin z widokiem na Haram
Nocy pobytu: 1. Miesiąc pobytu: listopad 2018
Fantastyczny”
great location, great breakfast and friendly staff
Data recenzji: 24 listopada 2018
Dear Mohammed, Thank you for your review. It was our absolute pleasure to have accommodated you during your serene journey to Makkah. It delights us to know that you had a great stay with us. Our excellence as a hotel is mainly thanks to our excellent guests like you. We look forward to welcoming you again. Regards, Mamdouh Salem, Hotel Manager
Napisano 24 listopada 2018
Swissotel Makkah
8,0
Wspaniały
sulaiman – Oman
Podróż w większej grupie
Klasyczny pokój trzyosobowy
Nocy pobytu: 3. Miesiąc pobytu: listopad 2018
Pleasent stay ”
My only complaint was out of 6 lifts why only 2 lifts working and with no staff controlling the lifts as so many people que up and waiting so long for the lift. Secondly the internet was really slow.
Data recenzji: 11 listopada 2018
Dear Sulaiman, Thank you for reviewing us on Agoda. We are very much pleased to have hosted you upon your serene journey to Makkah. It delights us to learn that you had a pleasant stay with us and we are sure that the review scores you've presented are an indication of this matter, liked our location and the cleanliness across all areas at the hotel. At Swissotel Makkah, we believe that cleanliness has its own fragrance hence we are happy that you got to experience it firsthand. Oh! We hear your comments. Yes, we are aware that not all our elevators are presently operating, however would it please you to learn that we are working with our facility management partners in remedying this matter at the soonest? We hope that upon your next visit with us you'd be able to enjoy these improvements. Regards, Mamdouh Salem, Hotel Manager
Napisano 17 listopada 2018
Swissotel Makkah
9,6
Fantastyczny
Ameenur – Bangladesz
Rodziny z małymi dziećmi
Klasyczny Pokój z widokiem na miasto
Nocy pobytu: 7. Miesiąc pobytu: styczeń 2018
Awesome stay”
The checkin process took only 3 minutes. Thanks to mr. adel ahmed who upgraded the room to haram view. Room size is quite bigger, but bathroom is very small compare to room. Housekeeping made the room everyday. Very poor internet connectivity in room. Should have live egg station for breakfast. Everything was awesome. Prefer to stay again
Data recenzji: 22 stycznia 2018
Dear Ameenur, Thank you for reviewing us. We are pleased that we got the opportunity host you. It is pleasing to learn that you had a great stay with us. Whilst thanking you for recommending us, it'd be our pleasure welcome you again. Regards, Mamdouh Salem, Hotel Manager
Napisano 24 lipca 2018
Swissotel Makkah
8,8
Wspaniały
Ramley – Sri Lanka
Podróż z partnerem
Pokój standardowy dwuosobowy z widokiem na Kaaba
Nocy pobytu: 5. Miesiąc pobytu: grudzień 2017
Excellent hotel - The Last hotel at the tower”
Excellent hotel . However , it is the final hotel at the tower itself , hence, has quite a walk from both sides to get to the haram . There are other hotels of the same range which are closer to haram with less walk . Swissotel Maqam seems to be much closer to haram . Overall hotel is quite modern and clean for Saudi Arabian standards
Data recenzji: 07 stycznia 2018
Dear Ramley, Thank you for reviewing us. We are pleased that we got the opportunity host you. It is pleasing to learn that you had a great stay with us. Whilst thanking you for recommending us, it'd be our pleasure welcome you again. Regards, Mamdouh Salem, Hotel Manager
Napisano 24 lipca 2018
Swissotel Makkah
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