Bardzo dobry”

I paid extra for a room that was advertised on here to get a bathtub and there was no bathtub in the room. Asked if there was a room with a bathtub and I was told no. Also they stated they had air conditioning and they don’t in fact have AC. Our room was 78 degrees during the first night even though the room was set for 68. Thankfully the windows open slightly so we were able to keep the windows open. Staff was very helpful and suggested really good affordable food in the area. Area is great and everything NYC has to offer is easily accessible.

Disappointing service and small dirty room”

I booked a room for my parents in January for a July stay. Before booking I spoke to staff about getting a room with a bathtub and I was assured if I booked that far in advance it wouldn’t be a problem and to just mark it as a special request. I did this and then when my parents got to the hotel and checked in they were told they couldn’t have a room with a bath tub! Even though the hotel had 6 months advance notice of the request. The staff were not very accommodating at all and were very dismissive. My parents also said their took was very small and dirty. Would not recommend.

Excellent hotel in downtown manhattan”

Nice and stylish building, great location in the heart of Manhattan, very clean and fresh rooms and friendly / helpful staff. One of my favorite places to stay in Manhattan and very good value for money!

Beautiful hotel, accessible location”

Easy to find hotel which is near a few of the hot spots that i was interested in visiting. Room though a tad small (but totally typical for Manhattan hotels) was very comfortable, beautifully designs and felt quite stylish! lovely the lobby decor too. Staff were wonderful, especially the doorman! he was pro-active, friendly, and gave excellent service. even when i mentioned that i wouldn't need help getting a taxi as my uber was on it's way, he would stand by the curb and keep a look out for the car plate, and would help flag it down for me (while still being busy helping other guests flag down taxis). i would definitely return again.

Fantastyczny”

Lovely boutique hotel, fantastic location , literally on the Empire States doorstep....staff were lovely, bedrooms spacious and clean. Bathrooms a little small but workable and only 2 lifts in the hotel which at times were a tad annoying, best value for money we’ve had in New York, would not hesitate to stay here again .

$39 Additional mandatory facilities' fee !!!!”

The additional facilities' fee costs $39, which is mandatory!!! I didn't know that until check-in, there is no information about this additional fee on Agoda. I even could not cancel this booking since I had paid the room booking fee in Agoda. I am super disappointed about this mandatory facilities' fee since I would not use the facilities. I just need a room to stay!!!!!

Fantastyczny”

Lovely hotel. Really good location. Friendly and helpful staff. Rooms are lovely and modern. Bit small and the bathroom is tiny but pretty good for central Manhattan. Take some ear plugs as the walls are quite thin! Would definitely stay here again though.

Good hotel in good location ”

The hotel is nice but the room is not spacious.

good!!”

clean & cozy. friendly staffs. very good location !! during stay there for 4 nights I’ve felt huge satisfied.

Book directly with hotel!”

This hotel is lovely and in a prime location, close to just about everything. Rooms are a good size, given it's NY. The beds are outrageously comfortable - I wanted to take one home with me. Friendly staff and a modern fresh look. I'd HIGHLY recommend booking directly with the hotel and skip Agoda. There were extra fees not included in the "total" price. I ended up paying the hotel another $250 CDN. I called Agoda and tried to dispute this and was told to "read the fine print". They were correct that it was stated in the contract but that wasn't made clear. It was included in a callout box with what was "included". Very sneaky. Book directly with the hotel, they will match any rate and give you additional perks. Skip Agoda and save the hassle.

Comfy Posh and attentive”

We had a great time at The Roger. Strategically located to Empire State. Easy access to convenience shops. Friendly staff! We were also told of unexpected charges when we checked in. Will stay here again

Fantastyczny”

The staff was attentive and courteous. The location in midtown was ideal for touring Manhattan. Although we were facing Madison Ave it was very quiet at night (on the 11th floor with good windows). The bathroom was indeed small, but we were able to make it work.

Nice location and nice hotel”

Very tiny bathroom and had a leaking shower wall/base so floor of room was always wet after showers. It was always from the inside of the shower towards the toilet. Very nice staff and accommodations.

Great location, good hotel but can be pricey ”

Use this place for work as it's very close to flatiron - they gave me a huge room and a warm welcome. It's modern style and a cut above nearby hotels (Hilton fashion, Hyatt herald etc.) but I find the price can fluctuate a lot. I only stay at a price point like those hotels. During peak times/prices it's not going to live up to expectation and I'd stay at the Andaz on 5th instead - which is slightly further north further away - but the quality is more in line with the price point.

Good location, neat room, stylish and kind”

I trawveled with my mom abd stayed here for three nights. It was way beyond than satisfactory! All staffs were ready to help. The interior looked were much better than in the pictures. Compared to other design/ boutique hotels in this area, room was bigger, bathroom was much bigger and facilities were cleaner and brighter. I would definately recommend this hotel to anyone.

Not Cheap, but worth it”

Kindly, I mean very kindly workers will make you happy. I know it is not cheap here but come on, it is in the middle of the Manhattan. I have been to a bit cheaper hotel near the Roger but I would recommend the Roger. That's because you will see why the cheap hotels are cheap.( Welcome to Newyork)

Everything is excellent!”

The first day of the stay, to find bathing halter bit of a problem. The next day left a note in the room, immediately to solve it. Hotel room window you can see the roof of the Empire State Building, is like breakfast Spanish ham!

outstanding location, service, and decor”

This is a wonderful find in NYC. Low key elegance in hip surroundings with friendly service and reasonable prices. Well lit bathrooms, comfortable beds in modern rooms. Nocomplaints other than I could have used some bathroom hooks or towel racks. But its a stretch even to ask for that. An excellent experience.

lovwly”

the bathroom is big and empty. There is no design for you to put your stuff. Also, you have to prepare your own toilette or you will have to pay additional charges. I booked on agoda but they charged me 45 dollars after I ckecked out. I would not have noticed this unreasonable charge if I did not check my balance. Then I called the hotel the front desk said it was a mistake and discharged it. Still, a little bit disappointed.

Great hotel all around -- service, location, rooms”

We have stayed at The Roger several times in the last year and we LOVE it. The location is fantastic. The hotel was recently renovated and it is quite lovely. The rooms are ample size and nicely decorated. The beds are extremely comfortable. And the staff is extremely friendly, outgoing, and provides great service. This is our hotel of choice when we go to New York now (several times a year). Can't go wrong.