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The room was suprisingly big. The bathroom also, with bathtub and shower room. It's super clean, compared to other hotels in China with same price. This is one of the best hotel we've ever stayed in China
Value for money and clean hotel”
It was good overall. The hotel is clean, looks nice and their staff is friendly. The hotel location is quite far from West Lake and the famous shopping streets, but taxis are available. No Wi-Fi in hotel room though, only available in hotel lobby.
Like the big room. Is has living and bedroom.”
The bell boys were very helpful with my questions regarding direction. And were very helpful and enthusiastic in helping me charge my phone. They double up as drivers to sent to the airport as well. Waited one hour for me and is more worried than me about missing the flight. Nice chatting along the way to the airport.
A great experience staying here, advantages listed above, but just gotta be careful not to be roomed at the smoking floors, where you will be amazed at how much second-hand smoke you're breathing in even with door CLOSED (2F is smoke-free floor). Everything else is great!
modern room and good value for money”
Hotel is located right across from the Intime mall so lots of restaurants available. Easy access to train station, restaurants and bars. Hotel is clean and with modern rooms. Room price is very reasonable considering the location and room quality.
Value for money due. Good location - directly opposite a large departmental store that also houses many restaurants, F&B outlets and a supermarket. Within walking distance from Heifang Street Mall and Chongshan Street historical site.
Conveniently located clean hotel”
Located in a shopping area with a modern shopping centre across the road and nice cafes just around the corner. Walking distance from the west lake and rooms were clean and staff friendly. The breakfast buffet was a tad disappointing and didn't try any of the restaurants. Easy to get a taxi any time of the day and was 15 minutes from the Hangzhou high speed train terminal...
i feel good ”
When i arrival this hotel is better than my thinking ,good location ,shopping mall opposite of the hotel ,very kindly bellboy . is near to xi hu lake ,i was more than 10 years old never been HangZhou , but very carefully is in this area 7-8am is working peak hour ,hard by taxi ,hard access .i with my girl friend take taxi more than half hour ,and always refuse us by taxi driver
The hotel is great, everything you need.. we only stayed for one night and i hoped we have stayed longer.. the concierge are very helpful and speak good english.. in the middle of nowhere thou like all hotels in this city but taxi is easy to find in front of the hotel and theres a carrefour just a block away..
Good location only walking distance to he fang street ,KFC McD , only half and hour to airport via taxi ,ten mins walking time to west lake can rent bicycle to travel around west lake and walking distance to all shopping mall ,market and food street.good for relaxing.
Lovely hotel with friendly staff”
Good hotel with friendly staff, the hotel is very near to westlake, just 1KM away. Convenient with many restaurant around the hotel. With the dept store across the road, make it perfect for light shopping and food.
very nice hotel for the average price”
stayed only one night in the hotel. had a very good time! staff at the reception is very friendly but be patient if you need to do anything with the business center there - toooo slow and kinda annoying. Rooms are clean and nice though, service is good, location is perfect if you want to see the West lake. Big and convienient shopping mall is just on the opposite side of the road and it's easy to get a cab when you need one urgently even if it's raining.
great hotel with large rooms”
Our room in this hotel was very large with a nice size bathroom with a great shower. We found the staff here extremely friendly and helpful. We needed to order train tickets to Shanghai and the staff in the business centre assisted us with this, for a small fee, but was alot easier than trying to do this ourselves.
this is a very good hotel. although the staff are not fluent in english, it is so convenient for westerners. it is situated in the middle of downtown hangzhou which is great. in a 1 kilometer radius, you can get to city life (western supermarket), starbucks, subway, west lake area of xi hu tian di and eurdora (western restaurant) as well as burger king and other international restaurants. a short walk to the south is hefang street (walking street for tourists)
Good location & service with a smile”
nice hotel with good deco, but room without window is humid in winter as there's no ac as central heating had been turned on. counter staff are friendly & understands simple english. walking distance to west lake & a very popular street with old style shops. good value for the price.
the room is very nice, clean and equipped with modern furniture. their service is also good. located near the westlake, only like 5-10mins walk. their beds are comfortable, there is internet lan on the table, so bring your laptop if you want to get access to the internet.
Hotel nearby the Lake”
the hotel is located opposite of shopping center that offered the quite range of local foods delicacies that tastes good. within walking distance, we can visit the xi hu lake and simply spend a whole day in there to visit some scenic spots around it.
Value for money”
Location was fantastic. Located just across Intime shopping mall, within walking distance to West Lake and Hefeng Street. Hotel staff is extremely helpful and friendly. The room is small and a little tired looking but overall it is fine. Me and my husband had a pleasant stay here.
Room was comfortable but staff was not helpful”
The room was up to a 4 star standard. but the staff wasn't very service orientated. I check in at around 8pm with staff not able to understand english. The room service food was great however they only allow us to order 2 dishes, which i don't understand why? And also because they don't understand english, I prefer to go down to the concierge to ask for my requests. The concierge staff even gave us wrong information and wrong direction!
Very hard to find hotel in Hangzhou that has acceptable review. This one is a bit on expensive side of our budget, but decided to give it a try. We are surprised to find the hotel entrance is rather grand, big lobby, staff english were limited, but it's ok. We choose room on top floor which was nice and spacious. Bed was clean and soft, toilet also clean, no funky smell that I could detect. Room comes with windows that can be opened at night - which is necessary, since the aircon no matter the lowest setting you set, it never really cool, only like 27C at best, opening windows with integrated mosquito filter make sleeping more comfortable. Not sure what happens on summer though. Location was very nice, to the right just next to a huge plaza can find rows of rows of shops selling various souvenir, and food. To the left walk down the street you can find many malls and city center I think. And to the back of hotel the lake itself. Pretty centrally located. All in all it has been pleasant stay.
Great Location, Great Value”
That's the second time I stayed in the Victoria Regal Hotel Zhejiang. Everything was perfect. The Staff was super helpful. I arrived pretty early and asked for a early Check-in and they prompted helped me. That's my choice in Hangzhou for the next trip for sure.
Enjoy the stay”
The hotel is located near the HeFang street and west lake. The front desk was willing to help and friendly. Their response on my complain was superb fast and efficient. The bed and cleanliness were good. The only thing is try to avoid taking a non window room as the ventilation is not good. Anyway, they gave us an air purifier and portable air cond machine.
Value for money”
Generally a pleasant stay. Room was clean and everything was in working order. Hotel is about 10 minutes from the nearest MTR station and about 5 minutes from West Lake. Very worth the money with its location and comfort level.
Overall is a pleasant stay. Do take note that everything in the room are chargeable, if you noticed anything opened prior to your check in such as the tea packs, nail cutter, etc, let the hotel staff know. we lost an umbrella during the stay and the charge is RMB50. Additional Bed is expensive .
waitress is friendly, and willing to answer our questions; this hotel is near West lake, just walking 8 minutes; and nearby you can find shoping mall which have nice chinese restaurant; also have supermarket nearby.
Good quality beds and great location”
The hotel presents great value for money and the bed quality is very high. The funny thing about Hangzhou is that there weren't much late night eating places, but there is a KFC nearby that is opened for 24 hours. You can walk there in 5 mins to grab a late night snack. The walk to the subway is not very convenient even though it's near, got to go through 2 underground walkways. You need to make sure you can speak some mandarin there, the English literacy level is low amongst the passerbys.
great hotel, highly recommended”
We were very happy with our stay in this hotel, great value for money, clean and close proximity to shopping areas, the west lake, train and subway stations. We were very impressed with the concierge crew. It was peak hour and we couldn't get a cab to the train station. The concierge sent two staff to help us carry all our luggages (8 of us), walked 3 blocks to the subway, took the subway with us and brought us to the train station. We were very touched, thank you so much!
good value for price ”
Pro : 1. bus station nearby which allow you to access to most of the tourism spot in west lake 2. it takes about 10 to 20 minute walking distance to west lake 3. the room is nice and good for its value Cons 1. the room come with some smells like what a chinese restaurant or take aways do, perhaps it is because the room is lack of no window. 2. no wifi in room
Comfortable. Pretty average for price spent”
We had two rooms. One of the room was an upgraded to a suite as there was not enough standard room. Rooms look clean and comfortable. My parents claimed that they had weird experiences the night at the suite. Requested to change to a normal room the next day. Else everything is good.
excellent concierge staff”
we are very impressed with the concierge staff of this hotel, better service than any other 5 or 6 stars hotel. first, the concierge was v patient to r recommend good places of interests that meet our needs, even to the minor details. we were rushing for our train because of the heavy traffic. due to the change of shifts, we were not able to get a taxi. the staff walked with us, carried our luggages over two blocks, took us to the subway station so that we could take a subway to the train station instead. they even bought our subway tickets for us. such dedication n impressive is a pleasant surprise n it makes our trip a memorable one, thank u.
Good location, clean, near West Lake”
Location near West Lake and Qinghe Street. All within walking distance.Shopping mall and taxi stand right opposite the hotel. The hotel room is very clean and quiet.The staff are friendly and helpful. Nice stay and will definitely go back to this hotel if I ever go to Hangzhou.
Very well located for all the best attractions.”
It was a very good place for exploring the best attractions in Hangzhou, a five minute walk to West Lake, on the road parallel to where the main bars are, plenty of restaurants nearby, and so is the Old Town with its traditional chinese medicine shops. The hotel is not flash, it is not meant to be a resort hotel, but it is clean and comfortable, and the staff were all very helpful. I will definitely visit Hanzhou and when I do I will stay here again.
Good location near temple & westlake”
I was upgraded to a club level room, The room was a smoking room unfortunately, I do not smoke but the room smelt of cigarettes.I did not complain as the room was nice. The location is good opposite and upmarket shopping centre and next door to a silk store, Temple and nice vegetarian restaurant nearby and markets. Westlake a short walk bikes available for hire at the hotel.
Standards have fallen considerably. Let down by inflexible and terse staff. Housekeeping staff way more friendly than reception, which is a strange situation. Overpriced for Hangzhou. Good location across from Intime.
Standards have fallen; Overpriced”
I spend half my time in China and have stayed in numerous hotels in major cities in China, including Hangzhou. Had stayed in Victoria Regal previously so thought I would do so this time again. For the price it charged, it is ridiculous that they decided to switch off central airconditioning just because the winter season had officially started. It happened to be 30 degrees that day and every single guest I met had the same complaint. This used to be a great hotel, but standards have fallen dramatically since I was last here 2 years ago. Sack the general manager. Staff are now terse and demand money for everything. Borrowing an umbrella now commands a deposit in cash of RMB100, hardly good service for a hotel that charges such rates. Staff demonstrated no flexibility when it came to room upgrades, or late checkout (even by an hour). Bellboy non existent most of the time. Housekeeping is hardworking and polite, but little else more for which to recommend this hotel. Location is great (opposite Intime shopping and 10 minutes walk from Xihu or Hefangjie). Stay at your own peril.
Clean, comfortable, nice personal”
No Problem EXCEPT the difficulty to find/get a TAXI!!! No direct contact to taxi-station or company, and it is very VERY VERY unpleasant to wait for a taxi for more than half an hour, nearly each time!!!
Overall good experience with hotel”
I was with there with a couple of friends and encounters with the front desk staff was extremely pleasant. They were prompt in the check-in and helpful to answer queries or to provide directions. The room was comfortable and spacious, with a huge tub in the bathroom.
Nice clean comfy room”
Was delighted upon check in they upgraded my room but it was located very far to the end of the floor and a big pillar in the middle of the room...The room was nice n clean but the air cond temperature was at 26C at the coldest...which is too hot for me No internet access in the room which is an essential feature for a hotel nowadays
good location and friendly staff”
This hotel is 5 mins from the HangZhou train station and 10 mins from the westlake. The staffs are nice and friendly. But the room dont have wifi, so i have to online in the lobby. It had abit inconvenient.
Hotel is near within walking distance to a food street, opposite a shopping centre, walkable to Westlake. Taxi meter did not even jumped when we took one from the train station to the hotel. Location is a plus point. We booked 2 rooms and were told that we will be given a free upgrade to a bigger room but were told to check in for one room first as they were still tidying up another room. Upon check in for the second room, we then realised that that the 2nd room was not upgraded. Approached the reception but to no avail. There is no wifi in the room. Only available in the common area/lobby, for those who mind. Overall, not a bad choice to stay here. The upgraded room (deluxe i assume) is alot bigger/nicer than the superior room. Breakfast was ok, with chinese food as well as cereal, toast bread.
Attentive staff and splendid room”
My stay was made even more pleasant by the fact that the staff on duty promptly gave us a free upgrade when I mentioned it casually as a joke. The hotel decor was nice, and the room was stunning by China's standards- large and lush with sumptuous decor.
Great location & friendly staff”
After a long flight, I was tired and just wanted a bed. The reception staff were great and I was booked in in no time. The concierge helped me with my baggage and within minutes I was in my room. The room could do with a bit more lighting because my solar powered calculator wouldn't even work because there was not enough light, which I found very funny!!!
I suggest that each room is equipped with wifi。”
Sleep to nature to wake up, will not be sound disturbing, hotel not far from there is a transportation hub station, convenient travel. Warm and thoughtful hotel service, guests have the feeling of guests feel at home. And filled with a warm and elegant perfume.
Worth the money!”
Had a great time! Very attentive staff, comfortable room, great location. Only a few minutes walk to the West Lake and historic district. The only thing that I felt inconvenient is that the hotel does not offer WiFi in the rooms.
comfortable hotel close to West Lake”
The Victoria Regal is 10 minutes from the nearest metro stop and 20 minutes walking from West lake so for me this was an ideal location as I was arriving by train. Both hangzhou stations connect to the metro and Hangzhou nan is only one stop from the hotel. My interest in Hangzhou was exploring West Lake so for me the hotel was a good location. Breakfast was mainly Chinese with some international additions. My room was vast because I upgraded to executive class and I recommend this - all facilities provided.
Nice big rooms”
Big room, big bathroom and friendly staff.... We checked in late and they offer us an up grade the only thing I don't like is there is no wifi in the room. Across the hotel there is an foot massage place very nice and easy... The breakfast is a bit small, not too many choice but stay think the hotel is quite good and cheap
5 minutes from West lake, nice rooms.”
My girl friend and I stayed at the Victoria Regal. We got upgraded to a suit room while purchased the superior room. The bathroom was huge, nice and clean. The room was large and quite modern. The best part would be the location of the hotel, which is 5 minutes away from West Lake and most shopping areas. I would highly recommend this hotel due to its value and hardware.
Great! But could be better.”
This was my first time staying near the West Lake. After check in, I found out there are many hotels over at Yan'an Road offer the same but with lower price. One thing I dislike is that the floor of the bathroom will get wet easily; water will flow out from the shower glass door to the bath room floor. That makes me very uncomfortable after taking the shower. However, couldn't complain too much since the hotel is close to every where you wanted to go near West Lake, all within walking distance including the bus stand. Take #5 or #504 bus with only RMB2 to the starting point of West Lake - Nice Stream (九溪). Follow the loop you will be able to visit most of the interesting places around West Lake in sequence. I will definitely go to Hangzhou to visit again but would like to try to stay in a different hotel.
Excellent hotel for sightseeing”
We had a pleasant stay and can recommend it to anyone who goes to Hangzhou for sightseeing. Across the street is the Tourist Bureau where you can pick up a map of Hangzhou and you can easily walk to the lake. The rooms are comfortable and the service is good. Good value for money.
Overall great ! Near to West Lake & Railway station. You can shop, eat, & enjoy Starbucks at the Yintai department store which is in front of this hotel. Also, you can enjoy sandwich at subway which is 5 minutes away from this hotel. The hotel staffs are very kind and the room is comfortable. I want to stay at this hotel whenever I come to Hangzhou.
Great location, worth your penny.”
20 minutes walk from longxiangqiao metro station, very big hotel. fast check in. many shopping malls near the hotel. room is clean and big, bath room is big, excellent for me. worth my penny i spent. wifi only in the lobby. i will stay here again if i come to hangzhou again.
near to west lake and train station. can go shopping at yintai department store in front of this hotel. also, can enjoy sandwich at subway near which is 5 mininutes far from this hotel. hotel is clean and room is comfortable.
Hotel with great location and beautiful room”
My familily and I were very surprised to see such a nice room with modern furnishing. It is simply as good as the 5-stars hotels which I have stayed. The location is very good as well. It is an enjoyable stay and will definitely stay in this same hotel if I ever come back to Hanzhou for holiday.
Hotel nearby WEST LAKE (Xihu)”
The hotel is just opposite a supermarket where you can do your shopping and dining. A 10 minutes walk to a night market whereby they sell souvenirs like purse, scarves,costume jewelry and local delicacies.The hotel also located very nearby the famous West Lake.I strongly recommend this hotel.
Super large room hotel!”
I was surprise to find such a big and clean room with so reasonable rate. Two large LCD TVs and living room. Big bathroom with tub and a laptop with free internet!! Location was great near to west lake and big mall in front of the hotel. The mall supermarket is worth visiting for last minute shopping and there are few excellent restaurants in the mall particular the Green Tea Restaurant. Will definately recommend to all.
Absolutely terrible if you are not Chinese”
The hotel doesnt have even a menu in english, not in rom serivce or restaurant. Unbelievable! Furnitire and design are very dated. Cant believe this is considered a 5 star hotel in China.Not on channel in English either
Nice hotel, very good service, great location”
i was quite surprised by the very good location near to the west lake - just 5 minutes to walk. room was very clean, all stuff a traveller needs was offered. staff was very helpfull and even managed to send some forgotten cloth to the next city on my travel agenda - by its own initiative!!! only prices for drinks and food in the restaurant are a bit too high - but quality was fine. but next travel to hangzhou will find me in the same hotel.
Very close to shopping mall. Only opposite the street. Close to west lake also. Easy to find food. hotel staff very friendly and polite. Room is clean and warm. Very close to shopping mall. Only opposite the street. Close to west lake also. Easy to find food. hotel staff very friendly and polite. Room is clean and warm.
Great location, spacious comfortable rooms”
we are a group of senior persons visiting hangzhou for a free and easy tour. the hotel is located within walking distance to west lake, good restaurants and shopping areas. the superior rooms are spacious and comfortable. the hotel staff are very friendly and helpful. they gave us good information on places to visit and good restaurants. we hired a car with driver from the hotel to visit places nearby as well as xi tang, a well known water village about 150 km away. the driver service was very good and the cost was reasonable.
Great location with walking distance to West Lake”
The hotel location is good; ten minutes walk to West Lake. Hotel receptionist is friendly. Room without window is a bit stuffy, but it’s still clean and good enough to stay for a night at the price that we paid for. The tourist agency at the hotel lobby is helpful and gives good recommendation on how to plan a fruitful one and the half days tour
Great location and good service”
The hotel is located at center of tourist spot. The famous tourist spot - west lake are 15minutes walking distance. Tourist can shopping at nearby shopping mall and night market which operate until late 11pm. Tourist can always book and make arrangement for tourist package around Hangzhou within hotel through customer service.
Return to a good location hotel”
If you are wanting to place to stay that is close to the Hangzhou Train Station, West Lake, and Hefang Pedestrian Street, the Victoria Regal is the place to stay. It is conveniently situtated close to all of these places. The desk staff was very courteous and spoke good English. We had difficult with our non smoking room smelling with smoke and they were very apologetic and prompt in getting us a different room. This was are second stay at the Victoria Regal and if we should return to Hangzhou we would continue to use it as our first choise.
Nice room with modern design”
the restaurant located on the gf is under renovation and the road in front of the hotel is also under construction so a lot of noise during our stay. the food selection in the hotel is limited but the mall across the street provides good selection of restaurant and also a food court is available. the tv channel selection is wide but english channel is lack from the list. the room is quite spacious and bed was comfortable. internet speed is good however only lan available in guest rooms so no wifi except in the lobby or lounge bar. staff at the concierge was helpful as we were expecting packages to be delivered to us during our stay.
clean and modern room”
The hotel provides good spacious room, both the room and the bathroom are very nicely decorated however there are minor issues with the toilet, it doesn't seem to flush very well with toilet paper. The water is not very hot especially for a bath. One day the housekeeping replace the bath robe and it smelled like insect spray but it was replaced quickly when I called the housekeeping. Room service menu was very limited and not very tasty. Over a hundred of channels on TV but only 1 or 2 English channels. There was major construction going on right outside of the hotel and it was non stop during the 5 nights we stayed there, the western restaurant in the hotel was also under renovation. When we were having a meeting at the lounge bar we asked for sugar for our tea, and they only had Equal sugar available. It's not a bad hotel, the bed was comfortable, room is nice, there's a mall right across from the hotel and a nice food court in the B1 floor with lots of choice, also a supermarket in the mall. Easy access to the west lake and the staff are helpful.
nice place nice plice!”
This hotel location is very nice. it's very near from west lake within 10 minites walk. In addtion no influence from trafic jam around lakeside roads. In front of the hotel is department store.There are lot of foods so convenient.Room size is also satisfactable.Plice and quolitys balance is so nice.
Great hotel and great location”
- Room is so comfortable, love the decoration - Staffs are so friendly - Easy to access to every where - Very near to the Hangzhou rail way station just 12,000 Yuan - Opposite mall has everythings you need. Ground floor is a super market and food court
lovely hotel and good loaction”
It was a really tidy and good room. Hotel staffs are very nice although most of them can't speak English at all. the location is nice to look around the west lake. it takes about 10 mins to reach there. there are so many places for shopping as well around this hotel.
spotless hotel near West Lake”
the meal was excellent the room was spacious and beautifully clean. the staff were helpful but with limited english excellent location near the west lake and the "walking street" only low point sitting in the bar drinking a small tin of heineken beer (they had no chinese beer) which cost nearly £5. listening to the automatic piano repeating "don't cry to me argentina" again and again would stay here again
Lovely Hotel and great location”
the hotel is near west lake and qing he fang street, less than 10mins walk. rooms are large and bed comfortable. hotel staff are helpful and quick in check-in/out hotel. the is also a computer provided in the room which make he very handy for us to surf the net. carrefour is also nearby and electrical and shopping centers are just a short walk away from the hotel.
Great Location but dirty room”
I stayed in Economy with no windows. 1st impression looked ok but after I moved into the room, I can see the carpet was dirty with a lot of stains, dusty and algae on the corners of the shower room. They claimed they switched off the air con due to winter but maybe they do not realise that the room without window is different- I sweated at times espeially after a hot bath. Location wise, I cannot ask for more as it is near all great shopping area