Planters Country Hotel
Planters Country Hotel
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9.6
Exceptional

"Nice environment, good for relax"

CHONG

|

March 27, 2018

Superior - 2 Adults Planters Country Hotel
Superior - 2 Adults
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Lobby Planters Country Hotel
Lobby
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Interior view Planters Country Hotel
Interior view
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Interior view Planters Country Hotel
Interior view
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See map Planters Country Hotel
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Very good
Location
7.7
See all 6 photos Planters Country Hotel
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What guests are saying:
Charming, comfortable with great staff and good food. Parking a bit awkward.
Robyn from Australia
Couple
I enjoy the ambience of the resort. Room is big and clean. It is a very good place to just chill and relax. Would definitely come back again.
MUHAMMAD from Singapore
Couple
The environment for this hotel is very peaceful and suitable for couple.
Villy from Malaysia
Couple
highly recommended ,,the boss and staff is so kind and helpful. thanks for everything mr.bala .
May from Singapore
Group
A beautiful place to stay in. A bit hard to book grab/ taxi.
Uyen from Malaysia
Family with teens
The staffs were very friendly. From the front desk, the housekeeping team and even the chef :) i will definitely book there again due to the friendly staffs that they got. And maybe the hotel can do something with the pillows. They smelled.
Fatin from Malaysia
Couple
Nice atmosphere and well maintained accomodation
Dinno from Malaysia
Couple
Good location. Really loves the old English-style interior. The garden is so green and beautiful. Good retreat destination for family and friends. We really enjoyed our stay there and many spots for #ootd as well! ^_^
ZATY from Malaysia
Group
nice environment, good for relax
CHONG from Malaysia
Family with young children
Very relaxing and nice environment. I have spented my full time with my family happily. No regrets at all.
Cheong from Malaysia
Family with teens

Planters Country Hotel

Very good location
- 560 meters from city center
Good
From 904 reviewsSee what guests said
6.8
/
10
Recommended by 85% of guests
Value for money6.7
Location rating7.7
Nearest airportSultan Azlan Shah Airport (IPH)
Distance to airport33.0 km
  • Free Wi-Fi in all rooms!

  • Garden

  • Laundry service

  • Safety deposit boxes

Select your room
14 travelers are looking at this property right nowBook now before it's too late!
Suite 2 adults
Suite 2 adults
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
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Deluxe
Deluxe
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  • Room size: 33 m²/355 ft²
  • Nature view
  • 1 queen bed
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Executive Suite
Executive Suite
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  • Room size: 55.77 m²/600 ft²
  • Nature view
  • 3 queen beds
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Family Suite (4 Adults)
Family Suite (4 Adults)
...
  • Room size: 46.73 m²/503 ft²
  • Nature view
  • 2 queen beds
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Superior - 2 Adults
Superior - 2 Adults
...
  • Room size: 12 m²/129 ft²
  • Nature view
  • 1 queen bed
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Room Standard
Room Standard
...
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    Have a question for Planters Country Hotel?

    What people love about the property

    • 10.0
      Exceptional

      "Staff are lovely and very helpful."

      Rachael

      |

      April 28, 2017

    • 9.2
      Exceptional

      "Super friendly and helpful staff."

      Nurul A.

      |

      June 7, 2016

    • 8.4
      Excellent

      "Best location in Cameron Highlands for a relaxing hotel."

      Muhammad H.

      |

      March 12, 2018

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    More about Planters Country Hotel

    More about Planters Country Hotel

    8.4
    Excellent

    "Good retreat destination for family and friends."

    ZATY H.

    |

    April 19, 2018

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

    7.6
    Very good

    "Good place to rest & relax."

    Tay

    |

    December 15, 2017

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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (904)Booking.com Reviews (687)
    Cleanliness6.6
    Facilities6.2
    Location7.7
    Room comfort and quality6.5
    Service7.0
    Value for money6.7
    Provided by verified guests of Agoda
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    Showing 634 verified guest comments
    12345
    8.4
    Excellent
    HAFIZAH from Singapore
    Family with young children
    Deluxe
    Stayed 3 nights in December 2018
    Nice and relaxing place”
    The rooms, hotel decor and ambience are very English. With afternoon tea and delicious scones compliment the ambience and the english feelings. The ala carte menu for main dinner need to be upgraded and look into to further improve the taste. Maybe the menu has to revamp. The management can look into having steak or fish and chips instead of the normal mee and nasi goreng. Overall we enjoy our stay there. Mr Bala the big boss is very friendly and kind.
    Reviewed January 07, 2019
    8.0
    Excellent
    Viktor from Malaysia
    Couple
    Superior - 2 Adults
    Stayed 2 nights in November 2018
    Very good”
    Location: Located halfway between Brinchang and Tanah Rata, the location is very convenient. We paid for a taxicab to bring us around which was about RM15 one way or RM120 for 4 hours. We did not realize the hotel had a shuttle service, and we definitely regret not better utilizing it. Room: The room is slightly small, but just enough space for two people. It has a TV which has hdmi hidden on the back, so we had some difficulty locating it. The toilet was clean but tiny, shower was in good working condition during our stay. However the toilet was unable to flush, and we had to use the bucket instead. IMPORTANT: our toilet door did not have door handles which led to us frequently being locked. Please install door handles on the bathroom. Otherwise, it's a decent room. Restaurant: Bad experience with the western menu, chicken was raw on the inside but dry on the outside. In contrast, the fried rice was excellent. Staff and overall service: Staff are very courteous and helpful.
    Reviewed November 07, 2018
    Dear Mr Victor, Thank You for taking the time to review and update us, in areas which we can improve. We appreciate it. We will work to improve the service to serve you better. Hope to see you again. Regards Mr. Johanan
    Responded November 07, 2018
    Planters Country Hotel
    5.6
    Luke from United States
    Couple
    Deluxe
    Stayed 5 nights in December 2018
    Used to be a nice hotel”
    You can tell this used to be a nice place, and the grounds are lovely. However, the rooms are not maintained well and the service is somewhat lacking. There is mould on the walls and windowsills--and even covering one of our pillows! It is unthinkable to me that housekeeping changed the pillowcase and didn't care enough to replace the mouldy pillow that was in our room upon arrival. When we took it down to the front desk, we were not even offered an apology. Finally, they need to install a chain or sliding lock on the inside of the rooms so that housekeeping cannot enter without warning. Once, housekeeping came in while I was changing clothes, and another time when I was still in bed. They just knocked and, without waiting for an answer, let themselves into the room. Completely unprofessional. If the staff cannot wait for you to answer the door, the very least the hotel can do is to install locks so guests can feel safe and at ease, knowing housekeeping won't barge in at any moment.
    Reviewed January 03, 2019
    8.8
    Excellent
    Mary from Brunei Darussalam
    Couple
    Deluxe
    Stayed 6 nights in December 2018
    We love it here! Great staff & location!”
    The staff was incredibly accommodating and helpful. They helped us with navigating, lifts and all our travel questions. We absolutely loved our stay and hope to return. Our only comments would be the sheets could have been cleaner (we found hair in them), and we werent sure if breakfast was provided and it was never really explained properly although we assumed the toast/coffee/tea was free of charge. Mr. Nathan is an incredible host and cook, Carol and Yoda were also extremely helpful. Thank you! Also, best scones in Cameron Highlands!
    Reviewed December 22, 2018
    4.0
    triRadek from United Arab Emirates
    Family with young children
    Family Suite (4 Adults)
    Stayed 2 nights in January 2019
    Acceptable”
    No wifi , expensive meals without any chances to get a proper meal - generally 10yrs before maybe these days it’s possible to get better quality paying less. Big disappointment.
    Reviewed January 06, 2019
    10.0
    Exceptional
    adila from Malaysia
    Family with young children
    Deluxe
    Stayed 2 nights in December 2018
    Amazing!!”
    The room, furniture, landscape,panorama (sunrise straight away from our room) is wonderful..
    Reviewed December 24, 2018
    8.0
    Excellent
    Syahirah from Malaysia
    Family with teens
    Deluxe
    Stayed 1 night in December 2018
    Serene Cottage”
    Beautifully maintained by the owner. The scones are incredible! warmth and lovely stay with my mum. recommend it for a short getaway
    Reviewed December 24, 2018
    9.6
    Exceptional
    Nordiana from Malaysia
    Family with young children
    Family Suite (4 Adults)
    Stayed 1 night in December 2018
    2nd time and still loving it!”
    We stayed here before the name changed and refurbishment. Love the place still! The F&B staffs are great! The food was superb!
    Reviewed December 24, 2018
    8.0
    Excellent
    Meor
    Family with young children
    Superior - 2 Adults
    Stayed 2 nights in December 2018
    Fairly good place”
    The place is beatiful, giving you sort of "English" feeling with the architecture. Love the plants which covered the building. Totally recommended for those who wants to sit, relax and enjoy the scenery with good books. Not recommended for those who always going out visiting places in Cameron Highland. My bathroom lamp was broken during the second day of stay, but they fixed it in a jiffy. The only bad experience was when I was preparing myself to check up, the are no hot water available. Need to use the provided electric water kettle for warm water for bath. Initially I was wondering why they provided electric water kettle without the complementary 3 in 1 sachet.
    Reviewed December 11, 2018
    8.8
    Excellent
    Nur from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in November 2018
    Breathtaking scenery”
    The hotel is so beautiful with old british exterior, we had a pleasant stay at the hotel. However during our check-in we found the room quite dusty and the pillow is smelly. The toilet pipe drainage was clogged and had made the toilet floody. But still we understand that this in an old building and the problems are acceptable. The staffs were very nice and overall it was a good place to stay in Cameron.
    Reviewed November 12, 2018
    9.2
    Exceptional
    Vamshi from India
    Family with young children
    Family Suite (4 Adults)
    Stayed 3 nights in November 2018
    Great location and ambience”
    It was a pleasant stay for us at Bala's Chalet this week and we thoroughly enjoyed our time at the place. The service is exceptional and kitchen in particular were great in providing us with customised food items to ensure our kid's needs were met. Charan in kitchen staff especially took great care of us in our time. Bala's special scones with masala tea is a must have delicacy at the hotel!!
    Reviewed November 08, 2018
    9.2
    Exceptional
    Syarafina from Malaysia
    Family with young children
    Executive Suite
    Stayed 1 night in November 2018
    Beautiful exterior ! ”
    Planters Country Hotel (Bala's Chalet) is a good value for money, its exterior is breathtaking! The colonial look suits Cameron's chill weather very well. Staffs were also nice and accommodating. Requested a room close to the lobby as we were taking an elderly and they fulfilled it. Our executive suite was located right behind the entrance. (Previous reviews mentioned having to hike up flights of stairs to their rooms which might be true, there were rooms located up the hill from where the lobby is. Stairs looked pretty steep too.) Definitely not a 'hotel' if you're looking for a place with room service etc. For example, ironing facility is only provided at a common area. Place looked and felt a bit eerie at night but overall, a good and cosy place to stay !
    Reviewed November 04, 2018
    Dear Ms Syarafina, Glad to hear that you had a pleasant stay in our hotel. Thank You very much and we appreciate it. Hope to see you again. Regards, Mr. Johanan
    Responded November 07, 2018
    Planters Country Hotel
    9.2
    Exceptional
    Abdul from Malaysia
    Family with teens
    Executive Suite
    Stayed 1 night in July 2018
    Beautiful place”
    Yes the place really looks like the one in the English or Western movies. We booked a suite that can accommodate 6 peoples. That night we had a great BBQ at the open area just in front of our suite. We bring our own BBQ pit, even though the place do provide them with a fee. Very quiet place so that guests can really feel relaxed and leave their stress at home. Yes the place need major renovation and maintainance.
    Reviewed July 09, 2018
    9.2
    Exceptional
    lili from Malaysia
    Couple
    Deluxe
    Stayed 2 nights in June 2018
    stunning old cottage hotel. ”
    I'm totally in love with this old cottage turn hotel. loving the landscape around the property, simply make this place look more like the english cottage home. The interior of this hotel does make u feel like I've in the europe country side. rooms are pretty basic. unfortunately breakfast is not included in any agoda booking. overall stay was nice and comfy, I would definitely recommend this hotel.
    Reviewed June 27, 2018
    8.4
    Excellent
    ZATY from Malaysia
    Group
    Deluxe
    Stayed 1 night in April 2018
    Beautiful and classic!”
    Good location. Really loves the old English-style interior. The garden is so green and beautiful. Good retreat destination for family and friends. We really enjoyed our stay there and many spots for #ootd as well! ^_^
    Reviewed April 19, 2018
    5.6
    Sharon from Singapore
    Group
    Executive Suite
    Stayed 2 nights in December 2018
    Above average”
    Rooms are spacious. Staff are nice but seems too busy, could be under staff. We like having breakfast at the garden. The place is nice but not so wheelchair friendly.
    Reviewed December 30, 2018
    5.2
    Liaw from Singapore
    Family with teens
    Superior - 2 Adults
    Stayed 1 night in December 2018
    Planters”
    Very nice England looking hotel, detailed decorations, staff are friendly and helpful. Basic facilities are there but the cleanliness needs alot of improvement.
    Reviewed December 25, 2018
    6.4
    Good
    Shahredza from Malaysia
    Family with young children
    Family Suite (4 Adults)
    Stayed 1 night in December 2018
    They have good room for family and the resort is nice for photography.”
    Except: 1. No coffee and tea in the room 2. Crack in the toilet and some part of the room 3. Car park not convenience
    Reviewed December 24, 2018
    7.6
    Very good
    Omar from Netherlands
    Couple
    Suite 2 adults
    Stayed 2 nights in December 2018
    Beautifull property”
    Beautifull property! Lady at the reception was very helpfull! Thank you!
    Reviewed December 22, 2018
    7.6
    Very good
    Roslina from Malaysia
    Group
    Family Suite (4 Adults)
    Stayed 2 nights in October 2018
    Beautiful place, nice view, friendly staff, nice food.”
    Have to climb more than 40 stairs to our room but nice view waiting for us up there.... The room is nice, clean but the lamp a bit dim, the window cannot open because of the trees covered it... Overall we love the place very much......lovely
    Reviewed October 14, 2018
    12345
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    Planters Country Hotel
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    • Very good location
    • Tanah Rata Bus Station is within 1.01 km