8.5

Excellent
/10
(402 reviews)See what guests said
Food & Dining2
Breakfast1
Swimming Pool1
See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Playa Punta Esmeralda 3.1 km
Quinta Avenida 6.4 km
3D Museum of Wonders 6.5 km
Nuestra Senora del Carmen Catholic Church 7.0 km
Parque Los Fundadores 7.0 km
Rio Secreto 13.0 km
Nearby landmarks
Gym 90 m
Mangrove protected area 750 m
Playa Fitness Center 1.6 km
El Camaleón 1.8 km
Mayakoba Beach 1.9 km
PARQUE LA NICTE-HA 2.3 km
Hospital General de Zona #18 IMSS 2.9 km
Playa Punta Esmeralda 3.1 km
Secret's Capri Pool 3.3 km
Centro de Salud 3.4 km
Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only

"Wonderful experience and we hope to come back soon."

Alexandra - October 12, 2018
Deluxe Suite Platinum with Pool Access - Bed Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only
Lobby Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only
Lobby Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only
See all 60 photos
Removed from saved list
Free Wi-Fi

Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only

Calle Quinta Avenida MZ 20 LT 006, El Marlyn Azul, Playa Del Carmen, Mexico, 77710 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Private beach

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Playa Del Carmen every 34 minutes on Agoda.com
Value for money8.3
Distance to city center9.4 Km
Location rating8.4
Nearest airportCozumel International Airport (CZM)
Distance to airport20.9 km

Rooms available at Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only

Deluxe Suite Platinum
...
  • Room size: 79 m²/850 ft²
  • Pool view
  • 1 king bed and 1 sofa bed o...
Enter dates to see prices
Deluxe Suite Platinum with Pool Access
...
  • Room size: 79 m²/850 ft²
  • Pool view
  • 1 sofa bed and 1 king bed o...
Enter dates to see prices
Deluxe Junior Suite with Pool Access
...
  • Room size: 57 m²/614 ft²
  • Pool view
  • 1 king bed and 1 sofa bed o...
Enter dates to see prices
Deluxe Junior Suite
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 king bed and 1 sofa bed o...
Enter dates to see prices
DOUBLE PLATINUM SUITE
...
    Enter dates to see prices
    Platinum Deluxe Room
    ...
    • Room size: 54 m²/581 ft²
    • Balcony/terrace
    Enter dates to see prices
    Honeymoon Suite
    ...
    • Room size: 82 m²/883 ft²
    • Balcony/terrace
    Enter dates to see prices
    Deluxe Junior Suite Swimout
    ...
    • Room size: 50 m²/538 ft²
    Enter dates to see prices
    Platinum Deluxe Room Swimout
    ...
    • Room size: 50 m²/538 ft²
    Enter dates to see prices
    Suite with pool access
    ...
    • Balcony/terrace
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only?

    For those who wish to drive their own cars, Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the resort can arrange both taxis or car rental.

    Is breakfast offered at Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only?

    Wake up to a great buffet breakfast at Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only.

    What are my dining options at Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only?

    Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only features on-site restaurants for your dining convenience.

    What is the smoking policy at Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only?

    Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only does permit smoking in some areas and is not 100% smoke-free.

    See map
    Explore the neighborhood

    What people love about Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only

    • 8.8

      Excellent

      "It was perfect for what I was looking for."

      Ash

      |

      January 29, 2019

    • 10.0

      Exceptional

      "Amazing animation group and pool parties."

      Marta

      |

      April 2, 2019

    • 10.0

      Exceptional

      "Lobster nights were delicious too!"

      Marta

      |

      April 2, 2019

    Property ranking|Compared to 1,427 Playa Del Carmen properties
    See all rankings
    Value for money score
    8.5/10
    Service score
    8.7/10
    Room size
    68 sqm.
    Location score
    7.8/10
    Better than
    99
    %
    of Playa Del Carmen properties
    Better than
    99
    %
    of Playa Del Carmen properties
    Bigger than
    99
    %
    of Playa Del Carmen properties
    Better than
    98
    %
    of Playa Del Carmen properties
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    Overall rating:

    8.5

    Excellent
    402 reviews
    Cleanliness
    8.4
    Facilities
    8.5
    Location
    7.7
    Read all reviews >
    What travelers say they love:
    We will be back there in the very near future.
    Marta from United Arab Emirates
    Couple
    More about Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only

    More about Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only

    Offering an outdoor swimming pool and a spa and wellness centre, Platinum Yucatan Princess All Suites & Spa Resort is located 10 km from Playa del Carmen main square. Free WiFi access is available throughout. The suites will provide you with a TV and air conditioning. Featuring a spa bath, the private bathroom also comes with a hairdryer and bathrobes. Extras include a minibar, an iPod dock and a seating area. At Platinum Yucatan Princess All Suites & Spa Resort you will find 1 international buffet and 4 a la carte restaurants (without previous reservation), a tennis court and a fitness centre. Other facilities offered at the property include entertainment staff, a nightclub and water sports facilities. This property is 10 minutes’ drive from Plaza Las Américas Shopping Centre and 18 km from Xcaret Park. Cancún International Airport is 50 km away.

    Show less

    Most talked about facilities

    Food & Dining

    3 mentions

    Swimming Pool

    1 mention

    What they offer

    8.8

    Excellent

    "It was very quiet, slow paced and relaxing."

    Ash

    |

    January 29, 2019

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Buffet

    Restaurants on site

    Main Buffet
    Cuisine:International
    Menu:A-la-carte
    Italian
    Cuisine:Italian
    Menu:A-la-carte
    Asian
    Cuisine:Asian
    Menu:A-la-carte
    Grill
    Cuisine:Grill/BBQ
    Menu:Buffet, A-la-carte
    International
    Cuisine:International
    Menu:A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Excellent
    Cleanliness8.4
    Facilities8.5
    Location7.7
    Service8.4
    Value for money8.3
    High score for Playa Del Carmen
    Rating
    9+ Exceptional (5)
    8-9 Excellent (3)
    7-8 Very Good (1)
    6-7 Good (1)
    <6 Below Expectation (3)
    Time of the year
    Mar - May (2)
    Jun - Aug (3)
    Sep - Nov (3)
    Dec - Feb (5)
    Don't miss out!Users are booking a place in Playa Del Carmen every 34 minutes on Agoda.com
    All guests (37)
    All room types
    All languages

    Show reviews that mention 

    Showing 13 verified guest comments
    8.8
    Excellent
    Ash from Canada
    Solo traveler
    Deluxe Junior Suite with Pool Access
    Stayed 3 nights in January 2019

    Very Relaxing”

    I went here for a few day break after spending a week with friends at another all inclusive resort to just unwind. It was perfect for what I was looking for. It was very quiet, slow paced and relaxing. The other half (non adult) seemed to be very busy with a lot more action, but this side was very chill. The buffets were very good and the a la carte's were good (small portions, so order more food). Only reason the location got 3 stars is the beach is almost non existent, lot's of erosion. If you want to go to Playa it's only about a 5-10 minute cab ride Otherwise the resort is great.

    Reviewed January 30, 2019

    See room deals

    10.0
    Exceptional
    Amanda from United States
    Group
    Deluxe Junior Suite
    Stayed 3 nights in January 2020

    Exceptional”

    Platinum Yucatan was great! The resort was a little small compared to other resorts, but you could also go next door to the sister resort, or next door resort, and they had things to do there as well. Very pretty and nice and clean.

    Reviewed March 03, 2021

    See room deals

    10.0
    Exceptional
    Alexandra from United States
    Couple
    Deluxe Junior Suite with Pool Access
    Stayed 5 nights in October 2018

    This place is paradise”

    I can not even describe how amazing our stay at this resort was. We got such an amazing deal through Agoda, and everything went so smoothly. The staff at this resort-they are AMAZING!!! The resort itself is absolutely gorgeous-just like the images. We had the walk out suite directly to the pool and we are so happy we choose that room. The buffet and restaurants were both delicious at every meal (especially the hibachi style place!). Sure the beach had a little seaweed on the sand in the mornings-but it is the OCEAN people! Lol this will happen! The resort staff cleans it right away (we like to wake up early to watch the sunrise; they clean it shortly after). We arrived 3 hours early before our check in and the staff still gave us wristbands so that we may drink and eat as we pleased. Wonderful experience and we hope to come back soon.

    Reviewed October 12, 2018

    See room deals

    10.0
    Exceptional
    Marta from United Arab Emirates
    Couple
    Deluxe Junior Suite with Pool Access
    Stayed 11 nights in December 2018

    A trip to remember”

    Amazing food in every restaurant, the best burgers we had were served by the pool next door hotel, where you get all inclusive as well, sister hotel. Lobster nights were delicious too! amazing animation group and pool parties. Mimosa station at breakfast buffet! We will be back there in the very near future.

    Reviewed April 02, 2019

    See room deals

    7.2
    Very good
    Martine from United Kingdom
    Group
    Deluxe Junior Suite
    Stayed 7 nights in June 2019

    Overpriced for what you get”

    i Found the pools to be limited. The beach non existent and the stink of the dead algae overbearring so much that I did not want to go there. The overbuilding of properties caused damage to sealife resulting of tons of dead rotting algae floating every day.The food definitely unappealing and tasteless and came back with food poisoning. One of the main waitress in the main buffer is almost rude. Other wise all staff, bell boys are very helpful. My bedroom had blood marks and bed pug poop on the bed sheet. The hotel has bed bugs and took photos. Overall I would say, it is a great location but over priced for what you get. I prefer less and have quality.

    Reviewed June 21, 2019

    See room deals

    8.8
    Excellent
    Edward from United States
    Group
    Deluxe Junior Suite
    Stayed 4 nights in August 2019

    Great vacation at Platinum Yucatan Princess”

    Only complaint was for 3 days they had no fresh beach towels and no one working the beach/pool towel shacks

    Reviewed September 07, 2019

    See room deals

    5.2
    Joel from United States
    Couple
    Deluxe Suite Platinum
    Stayed 5 nights in December 2020

    Not what it used to be. ”

    Definitely won’t be back! Front desk terrible customer service. Room service service terrible, either the order was wrong or didn’t show at all. Room temp only would go down to 74. Refreshing the mini fridge only gets done if you call and then you may have to call more than once to get it refilled. The bar and restaurant staff were great. Enjoyed the entertainment. There’s only one pool and they played loud music constantly so if you wanted to relax then you have to go to the beach. If you do go to the beach you can’t really go in the water due to all the sharp rocks. And then only if you get by all the seaweed that’s washed on to the beach that never gets groomed or maintained. No wait staff at the beach or by the pool. Definitely look around before deciding on this place.

    Reviewed December 20, 2020

    See room deals

    9.6
    Exceptional
    Oliver from Germany
    Solo traveler
    Deluxe Junior Suite
    Stayed 4 nights in October 2018

    Incredible value for money”

    - Traveled during low season....wonderful food in every of their 5 restaurants ...but the food in their main restaurant offers every evening an outstanding meal - drinks&cocktails have a very good quality as well

    Reviewed October 09, 2018

    See room deals

    4.8
    Sabrina from United States
    Solo traveler
    Deluxe Junior Suite
    Stayed 2 nights in September 2019

    Seaweed and low season”

    We stayed here 2 years ago and it was amazing. This trip, not as much. The front desk staff was great. The facilities need some repair. Several things were "minimal" because I assume, low season. Thenahowa were mediocre. More like a high school talent show. We had reservations for the last part of our trip at an different resort. Very glad we did.

    Reviewed September 10, 2019

    See room deals

    9.2
    Exceptional
    Melinda
    Couple
    Deluxe Junior Suite
    Stayed 5 nights in April 2019

    The perfect place to relax (and Party)”

    Check in process was easy, food was great with a variety of choices, drinks were flowing!

    Reviewed April 08, 2019

    See room deals

    3.6
    Albert from Switzerland
    Couple
    Deluxe Suite Platinum
    Stayed 3 nights in December 2018

    Too expensive. Lousy food, unflexible staff and unhospitable”

    Skip it at all cost

    Reviewed December 30, 2018

    See room deals

    6.8
    Good
    Eve
    Solo traveler
    Deluxe Junior Suite
    Stayed 9 nights in June 2019

    Hotel wunderbar - Strand Katastrophe ”

    Das Hotel ist wunderbar. Der Strand aufgrund einer Algenplage nicht zu nutzen. Der Geruch von stinkenden abgestorbenen Algen zieht sich leider durch die ganze Anlage. :-(

    Reviewed June 26, 2019

    See room deals

    8.4
    Excellent
    hwa from South Korea
    Couple
    Deluxe Junior Suite
    Stayed 4 nights in March 2019

    좋아용!!!! 완전만족!!”

    일단 레스토랑들이 전부 맛있어서 너무좋았고 수영장도 여러개가 있었어요! 메인풀에서 이벤트도 많이하구 근데 방에서 날개미 몇마리가 발견되서 그게좀 짜증났지만 직원들서비스는 최고였어요❤ 아 그리고 있는동안 아팠었는데 긴급의료서비스쪽이 좀 부족한것같아요 ㅠㅠ 원래 다그런지 모르겠지만 .. 그래도 전반적으로 만족이용!!

    Reviewed March 24, 2019

    See room deals

    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    null