Plaza on the River Club and Residence
Plaza on the River Club and Residence
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8.8
Excellent

"Nice location and facilities, good for the price"

Minji

|

November 9, 2016

Deluxe King River View - Aerial view Plaza on the River Club and Residence
Deluxe King River View - Aerial view
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Lobby Plaza on the River Club and Residence
Lobby
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Interior view Plaza on the River Club and Residence
Interior view
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Fitness center Plaza on the River Club and Residence
Fitness center
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See map Plaza on the River Club and Residence
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Exceptional
Location
9.1
See all 6 photos Plaza on the River Club and Residence
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Plaza on the River Club and Residence

Exceptional location
- Inside city center
Excellent
From 49 reviewsSee what guests said
8.5
/
10
Exceptional room comfort and quality
9.1
Recommended by 90% of guests
Value for money7.9
Location rating9.1
Nearest airportLondon City Airport (LCY)
Distance to airport12.2 km
  • 590 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
9.1
Exceptional
Room comfort & quality
2 Bedroom Suite (4 pax)
2 Bedroom Suite (4 pax)
...
  • Room size: 85 m²/915 ft²
  • Non-smoking
  • 1 double bed
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1 Bedroom Suite River View
1 Bedroom Suite River View
...
  • Room size: 60 m²/646 ft²
  • River view
  • 1 double bed
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1 Bedroom Suite
1 Bedroom Suite
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
  • 1 king bed
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2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 85 m²/915 ft²
  • 2 bathrooms
  • 2 single beds and 1 king be...
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Studio
Studio
...
  • Room size: 40 m²/431 ft²
  • Shower
  • 1 king bed
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Deluxe King River View
Deluxe King River View
...
  • Room size: 24 m²/258 ft²
  • River view
  • 1 king bed
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Double room King bed - De Luxe
Double room King bed - De Luxe
...
  • Shower
  • Kitchenette
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Studio Capacity 1
Studio Capacity 1
...
  • Shower
  • Kitchenette
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Double room - De Luxe
Double room - De Luxe
...
  • Shower
  • Kitchenette
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Double Room
Double Room
...
  • Shower
  • Kitchenette
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More about Plaza on the River Club and Residence

More about Plaza on the River Club and Residence

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

British cuisine
British cuisine
#TheView
270 m British
Bean & Olive Riverside Cafe
410 m British, Cafe, Greek
Millbank Lounge Bar
450 m British, European
American cuisine
American cuisine
Counter Vauxhall Arches
640 m American, Bar, British
Horse Bar & Restaurant
1.1 km American, British
Giraffe - Victoria
1.4 km American, Contemporary, Gluten Free
European cuisine
European cuisine
Casa Madeira
210 m European, Portuguese
Pico Bar & Grill
270 m European, International, Mediterranean
Goya
1.1 km European, Mediterranean, Spanish

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (49)Booking.com Reviews (1338)
8.5
/
10
Cleanliness8.6
Facilities8.3
Location9.1
Room comfort and quality9.1
Service8.4
Value for money7.9
Provided by verified guests of Agoda
All languages
All guests (49)
All room types
Showing 22 verified guest comments
12
9.6
Exceptional
marcia from Indonesia
Couple
Deluxe King River View
Stayed 2 nights in September 2018
Best View to River Thames”
Super good hotel, my view is river thames and the room is big, love the bathroom, clean & bigger. love it! good location, 5 minute walk to Big Ben
Reviewed October 09, 2018
Thank you Marcia for your feedback and we are glad to hear that you had a good stay. Kind regards, the Guest Relations Team
Responded October 12, 2018
Plaza on the River Club and Residence
7.6
Very good
Imad from Saudi Arabia
Couple
Studio
Stayed 8 nights in September 2018
Great Stay”
Hi, I recommend this place to most of travelers. You will have to walk to the Vauxhall station for few minutes then you have all London under your reach. The place is clean, nice, has a great view on the river. The studio I had has a washing machine, dish washer, kitchenette, microwave and oven. It is spacious and the staff is friendly.
Reviewed September 12, 2018
Thank you for your kind feedback and recommendations. We look forward welcoming you soon again. Kind regards, Gabriella Kolber Front of House Manager
Responded September 15, 2018
Plaza on the River Club and Residence
9.2
Exceptional
Yi from Singapore
Family with young children
Studio
Stayed 3 nights in June 2018
The staff is extremely friendly. The room is clean and breakfast is nice. Highly recommended. ”
Free upgrade to junior suite. That’s super nice of them.
Reviewed June 17, 2018
Thank you for your comment Yi!
Responded June 19, 2018
Plaza on the River Club and Residence
6.0
Gary from United Kingdom
Business traveler
Stayed 1 night in January 2018
Just not my sort of place”
Overpriced for what you get elsewhere in the city. Room had poor sound insulation so we didn’t sleep well. Room poorly prepared.
Reviewed January 20, 2018
Dear Gary, I am sorry to hear that you had some issues during your recent visit. We are currently refurbishing all our rooms so I can highlight your comments to the contraction company to look into. I hope we can welcome you back soon Kind regards, Gabriella Kolber Front of House Manager
Responded January 30, 2018
Plaza on the River Club and Residence
5.6
Tera from United States
Couple
Stayed 4 nights in September 2017
Looks like a 4-5 star, actual stay a 2”
Pros for this hotel is it's beautiful . Located right on the river with city views. The best rooms are higher up with river view. Very hip modern nice bar. They offer an executive breakfast for 25 pounds per person which is not worth it! Hotel is ok located as for site seeing, had to use the tube to go everywhere. The major cons abd why I wouldn't return, the housecleaning was awful. They never replaced dishes such as coffee mugs or wine glasses. They just rinsed them and placed them back which still appeared with residue. Towels left on the ground for replacement were refolded as new. Trash left for disposal was just left. Toilet paper and Kleenex went empty with no replacement left, had to callti get more. Sheets were never changed. Bed just remade over 4 days. Counters and floor barely wiped down if at all. At the end of my stay I spoke with a manager I believe Kristina , whose. Response was sorry to hear have a good day. .
Reviewed October 04, 2017
Dear Tera, thank you for your detailed feedback I am sorry to hear that our level of service fall short with the housekeeping team. I have passed on your feedback to our new Executive Housekeeping Manager to review and take the necessary actions immediately. Kind regards, Gabriella Kolber Front of House Manager
Responded October 07, 2017
Plaza on the River Club and Residence
10.0
Exceptional
Manuel from Germany
Family with teens
Studio
Stayed 1 night in September 2017
Room Preparations from my arrival”
I was disappointed that the room was not set up to accommodate are needs. Booked for three adults so the couch bed would be required, but no linen was initially provided. What made things worse is that I didn't realize it until 2300. Oh yeah, the other shortfall was only two bath towels were provided. Using a hand towel wasn't fun. As I said from the beginning, the room should have been prepped to accommodate three adults as reserved for.
Reviewed September 06, 2017
Thank you Manuel for sharing your review with us and please accept my apologies for the inconvenience caused. I have forwarded your feedback to the relevant departments. Kind regards, Gabriella Kolber Front of House Manager
Responded September 16, 2017
Plaza on the River Club and Residence
6.4
Good
Sharon from South Africa
Couple
Deluxe King River View
Stayed 3 nights in July 2017
Good”
Gabriella at front desk was absolutely fantastic. Unfortunately housekeeping not great in keeping with this type of hotel.
Reviewed July 26, 2017
Thank you Sharing for posting your review. I am sorry to hear that housekeeping let you down. Kind regards, the Guest Relations Team
Responded August 08, 2017
Plaza on the River Club and Residence
8.8
Excellent
Sue from United Kingdom
Business traveler
Deluxe King River View
Stayed 1 night in December 2016
Lovely hotel, central. ”
.
Reviewed December 09, 2016
Dear Sue, Thank you for your recent visit at Plaza on the River and I am glad to hear that you found our hotel lovely. it is indeed in a great location to reach most of London's great landmarks. We look forward welcoming you back soon. Kind regards, Gabriella Kolber Front of House Manager
Responded June 16, 2017
Plaza on the River Club and Residence
8.8
Excellent
Minji from South Korea
Solo traveler
Studio
Stayed 1 night in November 2016
convenient hotel”
Nice location and facilities, good for the price
Reviewed November 09, 2016
Dear Minji, Thank you for sharing your great feedback. We look forward welcoming you back soon. Kind regards Gabriella Kolber
Responded June 17, 2017
Plaza on the River Club and Residence
9.0
Exceptional
Dawn from United Kingdom
Family with teens
1 Bedroom Suite
Stayed 1 night in November 2015
Lovely apartment ”
Apartment, location
I have stayed before at this hotel before booking direct with the hotel but this time i used Agoda. The apartment was very nice but not as good. I was told it was because I did not book direct, breakfast was ok but nothing special. Would stay again if I booked direct.
Reviewed November 30, 2015
Dear Dawn, Thank you for loyalty and I am glad to hear that you are willing to return to our hotel. We look forward welcoming you booking directly or through any other channel. Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
9.7
Exceptional
Sanjay from Singapore
Business traveler
1 Bedroom Suite
Stayed 3 nights in October 2015
Stay at the Plaza on the River Club”
Staff friendliness, Punctuality of Service, Room facilities
The stay was very comfortable, made more so through the friendly, helpful and nice behaviour of the hotel staff. Very spacious rooms with great facilities. Worth stay with family.
Reviewed October 19, 2015
Dear Sanjay, Thank you for your great feedback and I am glad to hear that you have enjoyed you stay and found our staff members friendly. We look forward welcoming you back soon. Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
5.0
khoo from Malaysia
Business traveler
Stayed 2 nights in June 2015
Not worth ”
Location
Was not good. The reception was really rude and the room is not what you were expecting.
Reviewed June 30, 2015
Dear khoo, Thank you for your feedback and I am sorry to hear that you were disappointed with your room. Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
9.0
Exceptional
Karl from South Africa
Family with teens
1 Bedroom Suite
Stayed 1 night in December 2014
Comfortable in London”
Service, Convenience and Views of the Thames
It was a short stay, but the staff were very attentive and professional
Reviewed December 12, 2014
Dear Karl, Thank you for your caring comments and I would be happy to welcome you back. kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
7.7
Very good
Florian from United States
Business traveler
Studio
Stayed 1 night in September 2014
short stay”
bed, kitchen, silence
Good
Reviewed September 20, 2014
Dear Florian, Thank you for comments and we would be happy to see you again. Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
10.0
Exceptional
YT from Malaysia
Group
1 Bedroom Suite
Stayed 1 night in August 2014
EXCELLANT ”
COMFORT, LOCATION, FRIENDLY STAFF
EVERYTHING WAS GOOD! PERFECT FOR MY STAY AT LONDON! ******/******
Reviewed August 15, 2014
Dear YT, Thank you for such a lovely feedback regarding your booking. I am happy to see that you enjoyed your stay and the staff was friendly and helpful Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
9.3
Exceptional
Carol from United Kingdom
Family with teens
Stayed 1 night in May 2010
Absolutely fantastic”
Everything....service, quality of the room and location etc
None
Without a doubt the best place we have ever stayed in London. Every member of staff were incredibly accommodating, professional and friendly, especially Giovanni (front of house) who upgraded us to a riverview suite because there were no suites ready when we first arrived (which was 9am). He took our moble number and called when the suite was available, outstanding service, can't wait to go back.
Reviewed May 19, 2010
Dear Carol, Thank you very much for taking to time sharing your feedback about your stay at Plaza on the River. I am gad to hear that our team could assist you and accommodate your early arrival Kind regard, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
10.0
Exceptional
Aidan from Ireland
Couple
Stayed 1 night in January 2010
Fantastic Hotel”
Staff, location, view, food
Housekeeping kept interrupting us.
Stayed here Mid Jan 2010. Amazing hotel. WIll definately go back. This place is not to be missed. Stayed in a riverview suite with balcony. definately worth the extra money. Love it. You will not be disappointed.
Reviewed February 04, 2010
Dear Aidan, Thank you for your positive comment and I am ad to hear that you had a good stay Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
7.7
Very good
SACHIKO from Japan
Family with teens
Stayed 5 nights in February 2010
一点を除けば良いホテル”
・素晴らしい眺め(テムズ川のほとり、川越しにビッグベンなど) ・部屋の広さ、家具調度品の質、豊富な収納 ・部屋の設備の機能性の良さ ・雰囲気、味ともに良いレストラン、値段も手ごろ
・両隣の部屋の会話や子供の騒ぐ声、物音が聞こえた。コネクティングルームにするときに使用するドアの防音がよくなく、そこから隣室の音が漏れてくる。これは自分にとっては大きなマイナス点。チェックアウト時マネージャーに改善を求めるレターを出しておいた。
Suite 1 bedroom-balcony room-river viewに夫婦で5泊。 上記の長所短所欄に書いた通りです。その他の点は、 ・地下鉄の駅に少し遠いが(徒歩5分程度)、バス停が目の前にあるのでバスを使えば気にならない ・洗面所の排水が悪かったが、修理を依頼したらすぐに直してくれた ・ホテルのあるテムズ川南岸は周囲に何もないので、お店やレストランが近くにほしい人には向かない。
Reviewed February 18, 2010
Thank you Sachiko for sharing your comments and concerns. We are always working hard to improve our products. We look forward hearing back from you. Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
6.4
Good
TaeSeok from South Korea
Group
1 Bedroom Suite River View
Stayed 2 nights in March 2018
bigben view를 원하면 추가적으로 요구해야합니다”
bigben view를 원하면 추가적으로 요구해야합니다
Reviewed April 10, 2018
Thank you TaeSeok for your review. Please kindly note that we advertise river view rooms, therefore some of them facing towards East and some to the West. At the time of your visit all our Big Ben facing rooms were occupied therefore we offered you to upgrade to a room with a balcony, which had Big Ben view. Please feel free to contact us prior to your next visit, to ensure your preferred room is allocated for you. Kind regards, Gabriella Kolber Front of House Manager
Responded April 11, 2018
Plaza on the River Club and Residence
10.0
Exceptional
Li from China
Couple
1 Bedroom Suite River View
Stayed 1 night in October 2016
推荐”
离海德很近,可看园景,推荐
Reviewed October 17, 2016
Thank your recent visit. Kind regards, Gabriella Kolber Front of House Manager
Responded June 17, 2017
Plaza on the River Club and Residence
12
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  • Exceptional location
  • Houses of Parliament
  • Vauxhall Railway Station is within 0.59 km