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POP! Hotel Gubeng Surabaya

"Good atmosphere, kindly staff and good facilities"

Sylvia - November 14, 2020
POP Room POP! Hotel Gubeng Surabaya
 POP! Hotel Gubeng Surabaya
Lobby POP! Hotel Gubeng Surabaya
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POP! Hotel Gubeng Surabaya

Jl. Bangka 8-18, Gubeng, Surabaya Center, Surabaya, Indonesia, 60281 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Monkasel (Submarine Monument)
Within 130 m of property
See map
Popular landmarks
Monkasel (Submarine Monument) 130 m
Tunjungan Plaza 1.4 km
Bungkul Park 2.4 km
Suramadu National Bridge 2.7 km
Surabaya's Zoo 3.0 km
Tugu Pahlawan 3.2 km
Surabaya Town Square 3.3 km
Sampoerna Museum 4.9 km
Pakuwon Food Festival 5.8 km
Masjid Nasional Al Akbar Surabaya 8.1 km
Nearby landmarks
Monkasel (Submarine Monument) 130 m
Taman Lansia 170 m
Embassy of Japan 350 m
Siloam Hospitals Surabaya 390 m
The Emdee Skin Clinic 430 m
Circle K 450 m
Taman Lalu Lintas 490 m
Taman Karimun Jawa 540 m
Elizabeth Medical Centre 560 m
Prima Buah 560 m

8.6

Excellent

Location rating score

Inside city center
Popular neighborhood
ParkingFREE

This property is in high demand!

13 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 790 meters to public transportation

  • Airport transfer

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.5
Distance to city center2.6 km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport12.6 km

Rooms available at POP! Hotel Gubeng Surabaya

Very good
Room comfort & quality
7.7
POP Room
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  • Room size: 19 m²/205 ft²
  • City view
  • 2 single beds or 1 double b...
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Work From Holiday Package at POP! Double or Twin Room
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  • Room size: 15 m²/161 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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POP! Double or Twin Room
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 2 single beds or 1 queen be...
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6 Hours Day Use at POP! Double or Twin Room
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 2 single beds and 1 queen b...
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Room Assigned on Arrival
...
  • Shower
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Special Offer - Early Bird at POP!Room
...
  • Shower
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DOUBLE BED 1 O 2 CAMAS
...
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    POP room
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      room
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          Frequently asked questions

          What time is check-in and check-out at POP! Hotel Gubeng Surabaya?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to POP! Hotel Gubeng Surabaya?

          POP! Hotel Gubeng Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at POP! Hotel Gubeng Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, POP! Hotel Gubeng Surabaya has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

          What are my dining options at POP! Hotel Gubeng Surabaya?

          POP! Hotel Gubeng Surabaya features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

          Can special events be hosted at POP! Hotel Gubeng Surabaya?

          You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at POP! Hotel Gubeng Surabaya. Small or intimate events like birthday parties and entertainment events can also be accomodated.

          Can business events be hosted at POP! Hotel Gubeng Surabaya?

          On-site venues and convenient event services make POP! Hotel Gubeng Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

          What is the smoking policy at POP! Hotel Gubeng Surabaya?

          POP! Hotel Gubeng Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

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          What people love about POP! Hotel Gubeng Surabaya

          • 10.0

            Exceptional

            "Nice hotels for my trip in Surabaya"

            Khoirun

            |

            December 30, 2020

          • 8.8

            Excellent
            Spaciousness

            "Room was spacious & well designed."

            Fauzia

            |

            October 2, 2018

          • 10.0

            Exceptional

            "Everything was so good for us."

            Nur

            |

            September 13, 2018

          Property ranking|Compared to 706 Surabaya properties
          See all rankings
          Room comfort score
          7.8/10
          Location score
          8.5/10
          Room size
          19 sqm.
          Value for money score
          8.5/10
          Better than
          94
          %
          of Surabaya properties
          Better than
          86
          %
          of Surabaya properties
          Bigger than
          86
          %
          of Surabaya properties
          Better than
          85
          %
          of Surabaya properties
          Up to 30% off with Agoda Insider Deals!

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          Overall rating:

          8.2

          Excellent
          1,144 reviews
          Cleanliness
          8.2
          Facilities
          7.7
          Location
          8.6
          Read all reviews >
          What travelers say they love:
          Good location for my travelling purposes.
          Damar from Indonesia
          Business traveler
          More about POP! Hotel Gubeng Surabaya

          More about POP! Hotel Gubeng Surabaya

          Well-placed in the business, restaurants, shopping area of Surabaya city, POP! Hotel Gubeng Surabaya provides a most conducive spot for you to take a break from your busy days. The city center is merely 2.6 km away and the airport can be reached within 45 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.

          Simply put, all the services and amenities you have come to expect from Tauzia Hotel Management are right in the comfort of your own home. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, taxi service, wheelchair accessible, 24-hour front desk.

          Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, provided to help guests recharge after a long day. The hotel offers an excellent variety of recreational facilities, including outdoor pool, pool (kids). POP! Hotel Gubeng Surabaya is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay every time.

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          Most talked about facilities

          Breakfast

          46 mentions

          Housekeeping

          32 mentions

          Food & Dining

          13 mentions

          Swimming Pool

          12 mentions

          What they offer

          9.2

          Exceptional

          "I love the place cheap and awesome."

          Ruwantha

          |

          May 20, 2019

          View all reviews
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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          Food and dining

          Breakfast options

          Asian
          Buffet

          Restaurants on site

          Waroeng POP!
          Cuisine:Indonesian
          Menu:Buffet

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Reviews of POP! Hotel Gubeng Surabaya from real guests

          Provided by verified guests of Agoda
          8.2
          /
          10
          Cleanliness8.2
          Facilities7.7
          Location8.6
          Room comfort and quality7.7
          Service8.2
          Value for money8.5
          High score for Surabaya
          Rating
          9+ Exceptional (188)
          8-9 Excellent (129)
          7-8 Very Good (200)
          6-7 Good (55)
          <6 Below Expectation (89)
          Time of the year
          Mar - May (173)
          Jun - Aug (171)
          Sep - Nov (140)
          Dec - Feb (177)
          Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
          All guests (1144)
          All languages

          Show reviews that mention 

          Showing 661 verified guest comments
          12345
          9.2
          Exceptional
          AFINA from Indonesia
          Family with young children
          POP Room
          Stayed 2 nights in April 2017

          Great budget hotel near Gubeng Station”

          This is our first time stayed at Pop! Hotel Gubeng Surabaya, but we had a great memory while stayed at Pop! Hotel Kuta Beach on last February. What I like the most about Pop! Hotel is that they can accommodate 3 (three) persons, for the breakfast too! Its location is near Gubeng Station, you only need about 5 minutes drive to get there. To Galaxy Mall or Tunjungan Plaza only takes 15 minutes drive. They provide buffet breakfast, it's better than in Bali. But our room AC didn't work well, it was not too cold even we're set on lowest degree and leaked :( The swimming pool is great, it's located in the same place with Harris Hotel, so we need to go to Harris lobby and show the swimming coupon (valid for two persons per room) but we need to pay for the towels :(

          Reviewed April 18, 2017

          See room deals

          Heya! Dear Afina, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded June 09, 2017
          POP! Hotel Gubeng Surabaya
          8.3
          Excellent
          Darman from Indonesia
          Family with young children
          POP Room
          Stayed 2 nights in December 2015

          Good Value Hotel”

          Location, Cleanliness, and Value

          I traveled to Surabaya in December 2015, and book this hotel via Agoda. Actually, it has good value, precisely. It was clean hotel with casual design. Located in really city's center, friendly staff,very good transportation access, and professional performance. However, I expect more from this budget hotel, like food (precisely average-good) and bathroom (simple but a bit bad smell inside bathroom and closet). The room was small. But this hotel is much better than other hotels that has roughly same price. Good Luck POP! Hotel Gubeng Surabaya!

          Reviewed January 04, 2016

          See room deals

          9.2
          Exceptional
          caleb from Singapore
          Business traveler
          POP Room
          Stayed 3 nights in January 2018

          5 times staying here already”

          POP! Gubeng is my regular place whenever I am in Surabaya. Great price. All day free coffee and tea is appreciated very much. Convenient mini mart and ATMs right inside the hotel lobby means no need to leave the hotel to get drinks or snacks. (sometimes other hotels have mini mart nearby but when it is raining it is inconvenient to go out). Good job POP! keep it up!

          Reviewed February 01, 2018

          See room deals

          Heya! Dear Caleb, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded February 10, 2018
          POP! Hotel Gubeng Surabaya
          8.8
          Excellent
          Fauzia from Singapore
          Family with teens
          POP Room
          Stayed 1 night in October 2018

          Great & clean budget hotel with great staff.”

          I chose Pop! Hotel Gubeng as it is near to Gubeng Train Station. Sadly their first free morning shuttle to Gubeng Train Station is 9am. My train left much earlier so I took a Grab car to the station for IDR12,000. Love the minimal concept. Room was spacious & well designed. Delicious warm Javanese & Chinese breakfast buffet with bread & spreads & fresh cut watermelon & honeydew. Breakfast starts at 6am eventhough it is stated as 7am in the cafe. Walk-in/additional breakfast is really worth it at IDR30,000 per person. Opt for the room with 2 free breakfasts. There is a daybed in the rooms so the rooms fit 3 people. An additional blanket is free. An additional pillow is IDR20,000.

          Reviewed October 02, 2018

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          Heya! Dear Ms Fauzia, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded October 13, 2018
          POP! Hotel Gubeng Surabaya
          8.4
          Excellent
          caleb from Singapore
          Business traveler
          POP Room
          Stayed 1 night in October 2016

          Second Time Visit in 2016”

          This is my second time staying at POP! Gubeng Surabaya. My first stay was in January 2016. now I am back in October 2016. I didn't hesitate to go back to POP! because the staff are friendly to the max and have a positive, upbeat attitude to their work. The price is really hard to beat. I like it that they offer free coffee and tea from after lunch up to mid-night. I drank lots of coffee and tea!!! I'll be back.

          Reviewed October 19, 2016

          See room deals

          8.8
          Excellent
          caleb from Singapore
          Business traveler
          POP Room
          Stayed 3 nights in October 2018

          Wear and Tear is obvious”

          I first stayed at POP! Gubeng back in 2015 and was very impressed with this hotel and wrote a fave review. However, as this very popular hotel has seen heavy traffic and as normal practice for hotel industry, 3 years is about time to replace many things that see heavy usage. It is obvious that the wear and tear has taken its toll and I am sad to report an unpleasant experience of having heavy water leaking from the overhead aircon onto the area near my bed. I was awoken by water splashing on my face. The technician was called in and they cleared what seem like a choke by manually blowing into the drainage pipe. POP! it is time for a major refurbishment.

          Reviewed October 22, 2018

          See room deals

          Heya! Dear Caled, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded October 24, 2018
          POP! Hotel Gubeng Surabaya
          8.3
          Excellent
          Chandra from United States
          Solo traveler
          POP Room
          Stayed 2 nights in August 2015

          CLEAN ! Good Value, Free Shuttle service”

          CLEAN, Shuttle, Location

          POP ! Hotel is NEW, about 5 mo old now (Aug '15) --so everything is still crisp and clean ! The staff is quite well-trained, and this applies to all phases: Reception (check in +out services), Housekeeping, Maintenance, car valet, Services Management -- I have either used these services directly, or have seen them in operation -- indeed, these young folk have been well-trained ! The bed is comfy, complete with new+clean cotton bed linens and towels, and round sleeping bolster. The AC works quite well (the maintenance person came quickly, with tools and step-ladder, to inspect and rinse the air filters, for better performance), the flat screen TV is great, with many satellite channels to choose. The colorful and clever room decor +design includes a self-contained 'cabinet' for the toilet and shower--with a strong supply of hot water : ) When the toilet water was running, the maintenance person responded quickly, and directly knew exactly how to adjust the water flow. The 'Morning Bites' is the free breakfast service, until 9:30 am (be prompt !). The choices change daily, always offering fresh fruit, cereal +milk, chicken, rice, some style of vegetables, rice porridge, and Mie Keriting (must present the food chit given at check-in), infused water, coffee, tea. Hot+cold water is always available (can fill small water bottles from the dispenser !). There is a free shuttle service which has stops at Gubeng station, as well as 3 or 4 large malls --this is by request only. Parking is available. Taxi service is also available, of course. Harris Hotel is next door, and offers access to,their gym and swimming pool for a fee. I definitely recommend POP ! Hotel for fellow travelers !

          Reviewed August 18, 2015

          See room deals

          9.2
          Exceptional
          Robert from United States
          Couple
          POP Room
          Stayed 1 night in February 2016

          Very nice stay”

          We had an excellent stay at Pop Hotel Gubeng while overnighting between Yogyakarta and Banyuwangi. The room was very clean and comfortable. Close to the train station (10,000 IDR for a taxi) and several restaurant choices in the area. We were surprised at how great the breakfast was. Plenty to choose from (rice, vegetables, noodles, cereal, toast, fruit and more) and its buffet style so you can select your own portion size. The staff was great and very welcoming. Would stay here again.

          Reviewed February 22, 2016

          See room deals

          8.8
          Excellent
          Sandra from Indonesia
          Family with young children
          POP Room
          Stayed 1 night in June 2018

          Worth the price”

          Pertama kali booking POP Hotel, ternyata tidak seburuk yg dipikirkan. Walaupun kamar hotel kecil tetapi tetap nyaman untuk beristirahat. Untuk harga yang sangat murah, sarapan cukup baik dan room amenities cukup lengkap. Kamar cukup bersih. Di POP Hotel Gubeng ini bahkan tamu bisa menggunakan fasilitas pool di Harris Hotel sebelahnya. Kl butuh budget hotel, pasti akan kembali kesini.

          Reviewed August 30, 2018

          See room deals

          Heya! Yang Terhormat Bapak/Ibu Sandra, Salam hangat dari POP! Hotel Gubeng Surabaya... Pertama-tama kami mengucapkan terima kasih atas kunjungan dan telah memilih kami sebagai tempat menginap, serta kesediaan untuk memberikan komentar untuk kemajuan hotel kami. Senang sekali mengetahui Anda puas atas pelayanan dan fasilitas kami. Kami akan selalu menjaga standar pelayanan dan fasilitas kami untuk kepuasan para tamu dan pelanggan setia kami. Kami tunggu kehadirannya kembali di hotel kami, dan kami siap menyambut serta memberikan layanan terbaik kami. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

          Responded August 31, 2018
          POP! Hotel Gubeng Surabaya
          10.0
          Exceptional
          Qonita from Indonesia
          Family with young children
          POP Room
          Stayed 1 night in May 2018

          value for money”

          Dengan harga sangat terjangkau, 280rban (agoda), bisa menikmati kolam renang @Harris Hotel tanpa dikenakan biaya tambahan.. Breakfast dan jatah sarapan dapat untuk 3 orang.. TV flatnya ukurannya besar.. Untuk kualitas dan kuantitas makanan mungkin bisa lebih ditingkatkan lagi.. Thengkyu Pop Hotel Gubeng👍

          Reviewed July 11, 2018

          See room deals

          Heya! Yang Terhormat Ibu Qonita, Salam hangat dari POP! Hotel Gubeng Surabaya... Pertama-tama kami mengucapkan terima kasih atas kunjungan dan telah memilih kami sebagai tempat menginap, serta kesediaan untuk memberikan saran untuk kemajuan hotel kami. Senang sekali mengetahui Anda puas atas pelayanan dan fasilitas kami. Kami akan selalu menjaga standar pelayanan dan fasilitas kami untuk kepuasan para tamu dan pelanggan setia kami. Kami tunggu kehadirannya kembali di hotel kami, dan kami siap menyambut serta memberikan layanan terbaik kami. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

          Responded July 19, 2018
          POP! Hotel Gubeng Surabaya
          9.7
          Exceptional
          Colin from United States
          Couple
          POP Room
          Stayed 2 nights in April 2015

          New Clean, Modern Budget Hotel”

          Price, Friendly Staff, Cleanliness

          We had a great time! We came in by train via Stasiun Gubeng, so the location is quite convenient. The staff were super friendly and despite being very new, everything seemed quite functional. The room was clean and had an interesting view over the city to the east. The breakfast is Indonesian food and had more choice than other Pop! hotels that we've stayed at.

          Reviewed April 21, 2015

          See room deals

          9.2
          Exceptional
          Elvin from Indonesia
          Business traveler
          POP! Double or Twin Room
          Stayed 1 night in April 2016

          Clean and nice”

          I spent 2 day in pop hotel gubeng for bussiness trip. I'm really satisfied for the service and the room. And the price is very friendly with our pocket.

          Reviewed April 11, 2016

          See room deals

          9.6
          Exceptional
          Erlia from Indonesia
          Couple
          POP! Double or Twin Room
          Stayed 1 night in November 2018

          Nice Enough”

          A good place to stay if you want a lil escape of the crowd because its not on the main street. Dont get me wrong, it may not in the main street but it doesnt mean it is far from city. If you want some cracker then you only need to go to convenience store across receptionist. if you cant find what you want there then you just need to walk around 50m then you'll find another convenience store. If you want to look for another neccesities or present, you can go to elizabeth ( around 30 m away ) or plaza surabaya ( around 150 m ). If you feel like sick and need to see a doctor then theres also a Siloam Hospital near the facility. The staff is super friendly and helping with your complain. The room is so clean and neat. So does the bathroom. The only unfortunate thing is the wall between rooms seems to be quite thin so you can hear almost everything happen at the next room especially if they make a loud noises. Which, made me cant sleep a wink at night. Dont forget to bring your own toiletries because they dont provide anything but a lil soap and a sachet of of shampoo.

          Reviewed November 05, 2018

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          Heya! Dear Ms.Erlia, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded November 06, 2018
          POP! Hotel Gubeng Surabaya
          9.7
          Exceptional
          Charles from Indonesia
          Business traveler
          POP Room
          Stayed 1 night in November 2015

          Great budget hotel, convenient location !”

          location, cheap, comfort

          Stayed for couple days in Pop Hotel Gubeng. The room is great for a budget hotel. Clean, convenient and comfort. Highly recommended for business hotel or budget hotel !

          Reviewed November 19, 2015

          See room deals

          8.8
          Excellent
          Fahmi from Indonesia
          Couple
          POP Room
          Stayed 1 night in November 2018

          Most affordable hotel”

          May be most affordable hotel in Surabaya. Walking distance to Gubeng station made this decent hotel perfect to transit for a night or two

          Reviewed November 14, 2018

          See room deals

          Heya! Dear Mr. Fahmi, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded November 22, 2018
          POP! Hotel Gubeng Surabaya
          8.4
          Excellent
          wilson from Indonesia
          Business traveler
          POP Room
          Stayed 3 nights in October 2016

          Nice hotel and good price”

          I think hotel should have 24 hours kitchen . In room menu last time to order food is 23:30 night . During my stay there 4 night .. when i order food before that time , room service always said Closed or No more food . Then order go to harris hotel that the food prices very expensived . I suspect that the hotel did deliberate ordering food through harris hotel. if true like that then pop hotel management do things that hurt the hotel guests because the hotel food menus and menu pop-cost hotels harris cost 200 percent more expensive.

          Reviewed October 09, 2016

          See room deals

          8.8
          Excellent
          Yonathan from Indonesia
          Business traveler
          POP Room
          Stayed 2 nights in April 2018

          Best budget hotel in town”

          This hotel is always my choice every time I go to Surabaya. Please fix the rubber at the tip of the bathroom door in room 1558. Please make it faster to refill the breakfast menu, it took 20 minutes, I had to wait so long for breakfast. Other than that, this hotel worth every penny.

          Reviewed April 20, 2018

          See room deals

          Heya! Dear Yonathan, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded April 26, 2018
          POP! Hotel Gubeng Surabaya
          7.6
          Very good
          Faith from United States
          Couple
          POP Room
          Stayed 1 night in July 2016

          Nice, clean, cheap”

          This location is pretty clean and about what you'd expect from a hotel (especially compared to the dirty POP! hotel in Denpasar). Breakfast buffet was decent but not particularly delicious. Their restaurant wasn't actually open at night though the hours stated it would be, however we went to the Harris hotel's restaurant right next door and it was great. The location was farther from Gubeng station than I thought. I thought it'd be a <10min walk but it was far enough that we had to take a becek, especially unwalkable with luggage. The hotel is close to some malls though which is nice (taxi'd there for 10k-20k). Note that you'll need 30k rupiah for a deposit for the card key when you check in (you get it back after you check out).

          Reviewed August 12, 2016

          See room deals

          9.6
          Exceptional
          Christanto from Indonesia
          Business traveler
          POP Room
          Stayed 1 night in December 2018

          Exceptional”

          Recommended budget hotel at the heart of the city of Surabaya. Clean room and friendly staff. We got our packed breakfast for early check-out in the morning.

          Reviewed December 08, 2018

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          Heya! Dear Christanto, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

          Responded December 22, 2018
          POP! Hotel Gubeng Surabaya
          8.3
          Excellent
          Albertus from Indonesia
          Couple
          POP Room
          Stayed 1 night in June 2015

          Have to fight to get noodles for breakfast ”

          New. Modern. Location

          We didn't expect much of breakfast, since it been included in price of staying, but reality was worst than we could imagine. Over crowded, not much options, and have to sign your room number for the line to get fried noodles. After waiting for our food for twenty minutes I realized that nobody follow the line, everybody was fighting and pushing each other to grab a bowl with noodles, no staff was there to organize the order. I don't mind to pay for my breakfast and enjoy it as it was a week ago on our stay in Harris Surabaya. They should give us an option to pay for breakfast or get free snacks. So we end up having a coffee at the airport. And AC in our room was way too hot, even tough we had it set all the way to the cold, 16'C, still was too hot to sleep.

          Reviewed June 14, 2015

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