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Poring Hot Spring & Nature Reserved by Sutera Sanctuary Lodges

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Excellent
Based on 418 reviewsSee what guests said
8.3
98% would recommend to a friend
Poring Hot Spring & Nature Reserved by Sutera Sanctuary Lodges
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Interior view
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8.3 Excellent guest rating
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"Very nice layout resort, comfortable bed. Good staff service..."

LowMalaysia
Exterior view
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8.3 Excellent location
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8.3Location
  • Hot tub

  • Hot spring bath

  • Daily housekeeping

  • Airport transfer

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Room choices
Premier Palm Villa
...
  • Nature view
  • 630.3 m²/6784 ft²
  • 1 king bed
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River Lodge (2-Bedroom stay for 4 persons)
...
  • Nature view
  • 490.91 m²/5284 ft²
  • 2 single beds
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Twin (Shared Bathroom)
...
  • Nature view
  • 12 m²/129 ft²
  • 2 single beds
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Serindit Hostel
...
  • Nature view
  • 12 m²/129 ft²
  • 1 single bed
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Guestroom
...
  • 44 m²/474 ft²
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Jungle Lodge (1-Bedroom stay for 2 persons)
...
  • Nature view
  • 436.36 m²/4697 ft²
  • 1 king bed
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Twin (en-suite) 2 Single Beds
...
  • Nature view
  • 20 m²/215 ft²
  • 2 single beds
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Guestroom
...
  • 20 m²/215 ft²
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Guestroom
...
  • 12 m²/129 ft²
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Guestroom
...
  • 111 m²/1195 ft²
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Verified guest reviews

Agoda Reviews (418)
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Cleanliness8.9
Facilities8.3
Location8.3
Room comfort and quality8.5
Service8.9
Value for money8.2
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Serindit Hostel
Twin (Shared Bathroom)
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Showing 350 verified guest comments
12345
10.0
Ismet from Malaysia
Family with teens
River Lodge (2-Bedroom stay for 4 persons)
Stayed 1 night in November 2017
Best Tropical Location
Value for money and very nice hotel
Reviewed November 19, 2017
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9.6
mei from Malaysia
Family with teens
River Lodge (2-Bedroom stay for 4 persons)
Stayed 1 night in December 2016
Serene and relax
A very good and relaxing place for family stay. Had a pleasant experience
Reviewed November 18, 2017
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6.8
Amir from Malaysia
Solo traveler
Twin (Shared Bathroom)
Stayed 1 night in November 2017
Good Place to stay but.....
Hot Spring you used in the name is really pulling travellers towards you, but once reach the Hot Spring is not as per imagine. really frustrated. but anyway the Nature Reserved is pretty neat and eye-freshner. Having issue with guard at night time where 10pm the gate is closed and will not be open even to hotel guest really a let down. both hotel and park security should jointand solve this issue.
Reviewed November 09, 2017
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10.0
Julidiawati from Malaysia
Family with young children
Premier Palm Villa
Stayed 2 nights in November 2016
Exceptional
Each room has its own toilet. Very spacious room and hall. The hotel is also next to the hot spring & rafflesia (which happens to bloom during our stay!). Staffs are friendly and rooms are well maintained. We really enjoyed our stay and highly recommended this hotel.
Reviewed October 27, 2017
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9.2
ZULFAKAR from Malaysia
Family with young children
Premier Palm Villa
Stayed 1 night in July 2017
Stay was excellent. From the minute u check in until the minute uncheck out.
Exceptional services rendered by the staff. It was raining cats and dogs when i arrived. Sue of reception came to our villa to get me checked in and explained the services offered. I totally recommend this place. MONEY WELL SPENT
Reviewed July 16, 2017
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8.8
Kho from Malaysia
Group
Twin (en-suite) 2 Single Beds
Stayed 1 night in June 2017
Beautiful despite aging gracefully
The location was easy to find on Google Maps and many shops and food places are set up just outside the premises. It's a UNESCO heritage site so I let it slide that there's no wifi in rooms (only in the restaurant for paying customers) and the place, despite being clean and well maintained, may be due for some upgrading. The staff, from check-in to check-out and at restaurants were SUPERB! They really lit my stay- patiently going through the map and activities offered; attentive to our interest to view Rafflesia (taking us to nearby garden that had 2 blooming); and even security were kind and helpful as we arrived very late when it was very dark and they stuck around to show us the way from check-in to room to restaurant. The facilities are certainly awesome with pool, hot spring, bridges, rivers... however if you're not a nature fan, i.e. a city bum, NOT a place for you. Accommodations are next to a river intimately close to jungle/ nature. No mosquitoes noted (hooray), but do expect bugs and bats around if you're visiting the restaurant for late dinner :)
Reviewed July 04, 2017
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6.4
Premnath from Malaysia
Family with teens
Twin (en-suite) 2 Single Beds
Stayed 1 night in December 2016
Good if you love staying in the forest
The resort is basically built around the natural hot spring. It is quite deep inside with nothing much around it other than the spring and the forest. Rooms come with breakfast and set dinner. The hot spring can be crowded with local visitors during the day. There is an exclusive time for hotel guests in the evening before they close.
Reviewed June 21, 2017
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5.6
wendy from Singapore
Family with young children
River Lodge (2-Bedroom stay for 4 persons)
Stayed 2 nights in June 2017
great customer service but location and price not worth it
couldnt find the address in gps - postal code reflects wrong location. location is far unless you plan to go for canopy walk/hotspring/waterfall. stayed at river lodge - rooms are big, clean, spacious with comfortable beds. however, you cannot enjoy the bath tub as the water flow is slow and insufficient hot water. Also no view of mount kinabalu. Didnt enjoy the breakfast - little selection and taste/quality is below standard this resort is one of the most expensive stay in kundasang/ranau area yet not value for money. However, staff is attentive and helpful.
Reviewed June 18, 2017
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8.4
Liam from Canada
Solo traveler
Twin (Shared Bathroom)
Stayed 1 night in November 2016
Excellent
Staff were very friendly and enthusiastic. Room was quite nice; a few insects managed to get in though. Bed comfortable, and shower very spacious. Beautiful setting; convenient access to the hot springs and nature trails.
Reviewed June 18, 2017
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10.0
Nur from Malaysia
Group
Premier Palm Villa
Stayed 1 night in November 2016
Enjoyable
The view and surrounding are breathtaking. Good for the traveller who loves nature. you may enjoy the waterfall, the jungle. A relaxing place. very satisfied with the villa.
Reviewed June 07, 2017
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Poring Hot Spring & Nature Reserved by Sutera Sanctuary Lodges
|Excellent 8.3
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