Beautifully decorated and appointed room. ”

booked a garden room based on the photographs shown on the Portola hotel and spa website, showing gorgeous iron outdoor furniture and an arrangements of plants and planters. In reality it was a bare grey space with 2 wood chairs covered in bird poo, very disappointed with this. The room and hotel is gorgeous, but might as well have saved money and booked the standard room.

Lovely hotel in a great location”

Highly recommend the Portola, a stylish 4 star hotel in a great location in old Monterey. Great customer service, nothing is too much trouble, lovely bedrooms and great amenities.

Highly Recommended”

The hotel was conveniently located near the fisherman's wharf and downtown Monterey. Their lobby was fantastic and had a restaurant and a coffee shop adjacent to it. Rooms were spacious and kept clean everyday; however, we were assigned to a floor that was under renovation. The halls were dusty and under works, but manageable. Parking was very convenient. Overall, I would say our stay was great. Would definitely stay here again!

Best Location Hotel in "Monterey"”

We choose this hotel because of their location. They located nest to the "Monterey State Historic Park" & lively "Fisherman's Wharf". You can leave your car and have some tasty meals just 3-minutes walk. The hotel building design blend with the original historic building. We love the adjustable shutters in the guest room instead of curtain(good for those who has allergy).

Excellent location, close to wharf”

We stayed 1 night in Monterey at PH&S. A good location, hotel has quiet policy in evenings, so good rest! Staff welcoming. Not so much help from Valet staff, but maybe just me!

Great central location in Monterey ”

Hotel is in a great central location and ideal for access to both the ocean and to get to downtown Monterey. Staff are helpful and friendly. The hotel has a modern open lobby which is impressive but the decor in the rooms and corridors is a bit dated, though it is clean and tidy. The pool area is very small. Only two small points of disappointment were: • check in - room was not ready at 15:30 when we checked in and had to wait in lobby. To be fair it does say check in from 16:00 but that is on the late side for most good hotels. • room classification. We booked a double room but the room we had was two single twin beds. Which is what they classify as a double. Hotel was unable to move us either which was disappointing. Overall though I would stay again if only for the ideal location.

Great location on Monterey”

Loved the location. Pool quite small, but kids loved it anyway. Rooms comfortable and staff friendly. Walking distance to anywhere in Monterey.

A lovely hotel”

A very nice luxury hotel, well placed for Monterey Bay but a 25 minute walk to Cannery Row which is the more lively area.

Good location and good hotel.”

Good location and good hotel close to the bay. The oversized double bed as presented for the 2 double bed room is not comfortable for 2. I’m happy we stayed in Monterey this time to visit. Close to Carmel and 17 miles drive.

Not a bad location ”

Nice hotel not far from the centre. Rooms were spacious and super comfy bed. This was a stop on our honeymoon and the hotel kindly left us a bottle of champagne in the room for arrival which was a lovely touch, thank you. all staff were super friendly and helpful throughout our stay. Only thing to note was the pool and jacuzzi wasnt available for use which was a shame as it was something we were looking forward to. Other than that we enjoyed our stay...and the cookies!

Expensive for the hotel type.”

Te hotel has satisfactory facilities, but the room carpet was extremely dirty. This hotel is the convention type of hotel (I think it's part of the Monterey Convention Center -it has a direct entrance-). For the upper rate I'll rather go to a hotel near the aquarium and at Cannary road street. One great tip that the staff didn't mentioned at my check in, is that if you buy the tickets with their concierge you get a second day entrance, which is great for such a great attraction.

Nice clean hotel good location ”

Nice hotel clean rooms and great location. The only negative is that you have to pay extra for parking. They have a large carpark next to the hotel so don’t know why they need to charge for parking.

A Day in Monterey”

Such a great last minute choice! Highly recommend this hotel and spa!

Exceptional”

A very nice hotel in an extremely convenient location. Fishermans Pier and loads of bars and restaurants are within walking distance. Food and beverage is a bit on the pricey side for what you get and the bar menu could use a couple of additions.

Excellent hotel!! Central location”

Check-in at the hotel was smooth and our rooms were ready when we arrived. Location was central and was excellent value for money!! We will be back.

Overpriced, uncomfortable”

We were going to spend only 1 night in Monterey and I wanted to go with a friend's referral rather than stay somewhere random. Our experience was not horrible, but I felt very bad paying 379 USD for a noisy double room where the beds were too small for 2 people. We came with our two little daughters, so we thought the double room would be enough for the 4 of us. The kids couldn't sleep because the bed was too small, and my husband and I woke up all stiff because were were both very uncomfortable in our small double bed. The room looked at the street so it was noisy even when the window was closed, and because it was so stuffy we had to open the window, so the kids couldn't sleep until late. I didn't know there were similar priced rooms that looked at the much quieter courtyard, which I noticed in the morning. I wish the staff would have said something knowing we have two little kids and given us a better room. Overall I would expect hotel staff to recommend a better room for a family who was there for the first time and staying for 1 night only so we'd have a better experience and want to come back. The carpet in room 550 was badly stained, looked really dirty.

Exceptional”

Courtyard room preferably, the cabana is spacious and nice. The hotel is walking to the pier, lots of foods and fun.

Terrible rooms and staff don’t know the room assignments”

Our experience at the Portland was awful! The first room we were given we were told by the reception person was beautiful with a “wonderful view”. When we got to the room, we had a “beautiful view” of the concrete square and the room was not clean. When we complained we were moved to “a much better room with a view” ... which was a “view” of roof tiles - we couldn’t even see the sky, much less the ocean! When my husband complained he was told they were full, but they would move us to an “amazing ocean view room” the following day. We were upset, but accepted things would be better the next day - except it only got worse! Under the pretense of moving us to the promised beautiful oceanfront room, we packed up and moved... to an equally bad room. For the ridiculous prices the Portola charges, this hotel is an absolute farce - DO NOT stay there!!

Amazing Customer Service ”

Amazing customer service!! Great Views delicious food. Great Experience!! I Recommend this Hotel Destination to everyone!!! Amazing

September Getaway ”

This hotel was in a super location for any tourist - activities, restaurants in walking distance, including food options inside. Staff was super courteous from the desk to the housekeeping staff. I’d book here again.