Portola Hotel and Spa

Two Portola Plaza, Monterey City Center, Monterey (CA), United States, 93940 - See map
8.7
Excellent
/10
(3,409 reviews)See what guests said
Housekeeping4
Breakfast3
View2
select your datePlease enter your stay dates to see price
Portola Hotel and Spa

"Staff is amazing and welcoming."

adam - June 9, 2018

 Portola Hotel and Spa
 Portola Hotel and Spa
Lobby Portola Hotel and Spa
See all 55 photos
See map
Popular landmarks
Monterey State Historic Park 130 m
Old Fisherman's Wharf 440 m
Dennis the Menace Park 700 m
Coast Guard Pier 890 m
Cannery Row 1.51 km
Monterey Bay Aquarium 1.99 km
Monterey Peninsula Recreational Trail 2.58 km
Monarch Grove Sanctuary 4.06 km
Point Pinos Lighthouse 5.01 km
Nearby landmarks
Venture Gallery 50 m
Old Monterey Farmer's Market 50 m
Koffman Gallery 80 m
Monterey State Historic Park 130 m
Custom House 130 m
Crown & Anchor 130 m
Pacific House Museum 140 m
Museum of Monterey 190 m
Selfieville 200 m
Monterey College Of Law 210 m
9.5

Exceptional

Location rating score

Exceptional location
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 3,409 reviews
Exceptional cleanliness
9.1 rating for cleanliness
Excellent service
8.8 rating for service

Courtyard room preferably, the cabana is spacious and nice.

Van | August 26, 2019

The hotel is walking to the pier, lots of foods and fun.

Van | August 26, 2019

I Recommend this Hotel Destination to everyone!!!

JuanCarlos | November 7, 2018

- Awesome We will stay here again

Lori | December 3, 2019

Awesome hotel in great location.

Jesus | August 3, 2019

Very happy every time we visit!

Sabrina | September 11, 2019

  • Free airport transfer

  • Air conditioning

  • Shops

  • Safety deposit boxes

  • Dry cleaning

Your dates are popular among travelersUsers are booking a place in Monterey (CA) every 19 minutes on Agoda.com
Value for money7.8
Location rating9.5
Nearest airportMonterey Regional Airport (MRY)
Distance to airport4.2 km

Rooms available at Portola Hotel and Spa

Courtyard Queen Room
Courtyard Queen Room
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Two Queen Beds Nonsmoke
Two Queen Beds Nonsmoke
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Courtyard King Room
Courtyard King Room
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
King
King
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Standard Queen Room with Two Queen Beds
Standard Queen Room with Two Queen Beds
...
  • Shower
  • 2 double beds or 1 king bed
Enter dates to see prices
Queen Room with Partial View
Queen Room with Partial View
...
  • Room size: 32 m²/344 ft²
  • 2 queen beds
Enter dates to see prices
King Room with Partial View
King Room with Partial View
...
  • Room size: 32 m²/344 ft²
  • 1 king bed
Enter dates to see prices
Harbor View King
Harbor View King
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
2 Queen Beds Harbor View
2 Queen Beds Harbor View
...
  • Shower
  • 2 queen beds
Enter dates to see prices
Suite
Suite
...
  • Room size: 32 m²/344 ft²
  • 1 king bed
Enter dates to see prices

What people love about Portola Hotel and Spa

  • 9.6
    Exceptional
    Location
    "The hotel was conveniently located near the fisherman's wharf and downtown Monterey."

    Darlene | January 8, 2020

  • 9.2
    Exceptional
    Location
    "A good location, hotel has quiet policy in evenings, so good rest!"

    Gordon | August 14, 2019

  • 9.6
    Exceptional
    Spaciousness
    "Rooms were spacious and kept clean everyday;"

    Darlene | January 8, 2020

Property ranking|Compared to 105 Monterey (CA) properties
See all rankings
Location score
9.5/10
Cleanliness score
9.1/10
Review score - United States
8.9/10
Service score
8.8/10
Better than
95
%
of Monterey (CA) properties
Better than
90
%
of Monterey (CA) properties
Better than
88
%
of Monterey (CA) properties
Better than
87
%
of Monterey (CA) properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
8.7
Excellent
203 reviews
Cleanliness
9.1
Facilities
8.5
Location
9.5
Read all reviews >
What travelers say they love:
Perfect location.
Sabrina from United States
Family with young children
More about Portola Hotel and Spa

More about Portola Hotel and Spa

Within 5 minutes' walk of Fisherman's Wharf, the Portola Hotel & Spa is 1.6 km from the historic Cannery Row. It offers an outdoor pool, three on-site restaurants, and a microbrewery. Guest rooms feature a flat-screen TV and a refrigerator. The private bathroom include eco-friendly amenities and a make-up mirror. Select rooms offer views of the harbour. The free full-service fitness centre features modern cardio and weight training equipment. Guests can also enjoy the outdoor pool and hot tub, and relax with a massage in the spa. The Club Room is open daily for breakfast and offers a European breakfast buffet with bottomless mimosas from 06:00-11:00. Jacks Monterey is open for lunch and dinner. It offers California cuisine. Peter B's restaurant has a happy hour every day from 16:00 until 18:30 102.1 KRML Pub Talk Live Broadcast happens every Wednesday from 17:00 until 18:00 on Peter B's patio. The brewpub features pub food and beer as well as 18 HD TVs.

Show less

Most talked about facilities

Food & Dining
2 mentions
Swimming Pool
2 mentions
Car Park
1 mention
Housekeeping
1 mention

What they offer

10.0
Exceptional
"Great Experience!!"

JuanCarlos | November 7, 2018

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

American

Restaurants on site

Jacks Monterey
Menu:Buffet
Peter B's Brewpub
Menu:Buffet
The Club Room
Cuisine:American
Menu:A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Reviews of Portola Hotel and Spa from real guests

Provided by verified guests of Agoda
Agoda Reviews (203)Booking.com Reviews (3206)
8.7
/
10
Cleanliness9.1
Facilities8.5
Location9.5
Service8.8
Value for money7.8
High score for Monterey (CA)
Rating
9+ Exceptional (31)
8-9 Excellent (7)
7-8 Very Good (9)
6-7 Good (4)
<6 Below Expectation (7)
Time of the year
Mar - May (8)
Jun - Aug (25)
Sep - Nov (16)
Dec - Feb (9)
Don't miss out!Users are booking a place in Monterey (CA) every 19 minutes on Agoda.com
All guests (203)
All room types
All languages

Show reviews that mention 

Showing 58 verified guest comments
123
10.0
Exceptional
Samantha from United Kingdom
Family with teens
King
Stayed 2 nights in August 2019

Lovely hotel in a great location”

Highly recommend the Portola, a stylish 4 star hotel in a great location in old Monterey. Great customer service, nothing is too much trouble, lovely bedrooms and great amenities.

Reviewed August 08, 2019
9.2
Exceptional
Itthiporn from Thailand
Couple
Two Queen Beds Nonsmoke
Stayed 1 night in May 2019

Best Location Hotel in "Monterey"”

We choose this hotel because of their location. They located nest to the "Monterey State Historic Park" & lively "Fisherman's Wharf". You can leave your car and have some tasty meals just 3-minutes walk. The hotel building design blend with the original historic building. We love the adjustable shutters in the guest room instead of curtain(good for those who has allergy).

Reviewed May 16, 2019
9.2
Exceptional
Gordon from United Kingdom
Couple
King
Stayed 1 night in August 2019

Excellent location, close to wharf”

We stayed 1 night in Monterey at PH&S. A good location, hotel has quiet policy in evenings, so good rest! Staff welcoming. Not so much help from Valet staff, but maybe just me!

Reviewed August 14, 2019
9.2
Exceptional
Katri from Finland
Family with teens
Two Queen Beds Nonsmoke
Stayed 2 nights in October 2019

Great location on Monterey”

Loved the location. Pool quite small, but kids loved it anyway. Rooms comfortable and staff friendly. Walking distance to anywhere in Monterey.

Reviewed October 18, 2019
7.6
Very good
Andrew from United Kingdom
Couple
Two Queen Beds Nonsmoke
Stayed 2 nights in July 2018

Great central location in Monterey ”

Hotel is in a great central location and ideal for access to both the ocean and to get to downtown Monterey. Staff are helpful and friendly. The hotel has a modern open lobby which is impressive but the decor in the rooms and corridors is a bit dated, though it is clean and tidy. The pool area is very small. Only two small points of disappointment were: • check in - room was not ready at 15:30 when we checked in and had to wait in lobby. To be fair it does say check in from 16:00 but that is on the late side for most good hotels. • room classification. We booked a double room but the room we had was two single twin beds. Which is what they classify as a double. Hotel was unable to move us either which was disappointing. Overall though I would stay again if only for the ideal location.

Reviewed July 25, 2018
8.0
Excellent
Eva from United Kingdom
Family with teens
Two Queen Beds Nonsmoke
Stayed 1 night in August 2019

A lovely hotel”

A very nice luxury hotel, well placed for Monterey Bay but a 25 minute walk to Cannery Row which is the more lively area.

Reviewed September 09, 2019
7.2
Very good
marc from Canada
Family with teens
Two Queen Beds Nonsmoke
Stayed 2 nights in July 2018

Good location and good hotel.”

Good location and good hotel close to the bay. The oversized double bed as presented for the 2 double bed room is not comfortable for 2. I’m happy we stayed in Monterey this time to visit. Close to Carmel and 17 miles drive.

Reviewed July 07, 2018
8.8
Excellent
Stevie from United Kingdom
Couple
King
Stayed 1 night in May 2019

Not a bad location ”

Nice hotel not far from the centre. Rooms were spacious and super comfy bed. This was a stop on our honeymoon and the hotel kindly left us a bottle of champagne in the room for arrival which was a lovely touch, thank you. all staff were super friendly and helpful throughout our stay. Only thing to note was the pool and jacuzzi wasnt available for use which was a shame as it was something we were looking forward to. Other than that we enjoyed our stay...and the cookies!

Reviewed May 08, 2019
5.6
Ricardo from Mexico
Family with young children
Two Queen Beds Nonsmoke
Stayed 1 night in June 2019

Expensive for the hotel type.”

Te hotel has satisfactory facilities, but the room carpet was extremely dirty. This hotel is the convention type of hotel (I think it's part of the Monterey Convention Center -it has a direct entrance-). For the upper rate I'll rather go to a hotel near the aquarium and at Cannary road street. One great tip that the staff didn't mentioned at my check in, is that if you buy the tickets with their concierge you get a second day entrance, which is great for such a great attraction.

Reviewed July 05, 2019
9.6
Exceptional
JAMIE
Family with young children
Two Queen Beds Nonsmoke
Stayed 1 night in February 2019

A Day in Monterey”

Such a great last minute choice! Highly recommend this hotel and spa!

Reviewed February 25, 2019
4.8
GOZEM from Turkey
Family with young children
Two Queen Beds Nonsmoke
Stayed 1 night in September 2017

Overpriced, uncomfortable”

We were going to spend only 1 night in Monterey and I wanted to go with a friend's referral rather than stay somewhere random. Our experience was not horrible, but I felt very bad paying 379 USD for a noisy double room where the beds were too small for 2 people. We came with our two little daughters, so we thought the double room would be enough for the 4 of us. The kids couldn't sleep because the bed was too small, and my husband and I woke up all stiff because were were both very uncomfortable in our small double bed. The room looked at the street so it was noisy even when the window was closed, and because it was so stuffy we had to open the window, so the kids couldn't sleep until late. I didn't know there were similar priced rooms that looked at the much quieter courtyard, which I noticed in the morning. I wish the staff would have said something knowing we have two little kids and given us a better room. Overall I would expect hotel staff to recommend a better room for a family who was there for the first time and staying for 1 night only so we'd have a better experience and want to come back. The carpet in room 550 was badly stained, looked really dirty.

Reviewed September 19, 2017
9.6
Exceptional
louise from United Kingdom
Family with young children
Courtyard Queen Room
Stayed 2 nights in August 2019

Nice clean hotel good location ”

Nice hotel clean rooms and great location. The only negative is that you have to pay extra for parking. They have a large carpark next to the hotel so don’t know why they need to charge for parking.

Reviewed August 26, 2019
9.2
Exceptional
Sharon from United States
Couple
Stayed 3 nights in June 2018

Exceptional”

A very nice hotel in an extremely convenient location. Fishermans Pier and loads of bars and restaurants are within walking distance. Food and beverage is a bit on the pricey side for what you get and the bar menu could use a couple of additions.

Reviewed June 12, 2018
4.8
Sheri from United States
Couple
King
Stayed 3 nights in March 2019

Terrible rooms and staff don’t know the room assignments”

Our experience at the Portland was awful! The first room we were given we were told by the reception person was beautiful with a “wonderful view”. When we got to the room, we had a “beautiful view” of the concrete square and the room was not clean. When we complained we were moved to “a much better room with a view” ... which was a “view” of roof tiles - we couldn’t even see the sky, much less the ocean! When my husband complained he was told they were full, but they would move us to an “amazing ocean view room” the following day. We were upset, but accepted things would be better the next day - except it only got worse! Under the pretense of moving us to the promised beautiful oceanfront room, we packed up and moved... to an equally bad room. For the ridiculous prices the Portola charges, this hotel is an absolute farce - DO NOT stay there!!

Reviewed April 04, 2019
10.0
Exceptional
Francisca from Canada
Couple
King
Stayed 2 nights in April 2019

Excellent hotel!! Central location”

Check-in at the hotel was smooth and our rooms were ready when we arrived. Location was central and was excellent value for money!! We will be back.

Reviewed April 25, 2019
9.2
Exceptional
Van from United States
Family with young children
Courtyard Queen Room
Stayed 1 night in August 2019

Exceptional”

Courtyard room preferably, the cabana is spacious and nice. The hotel is walking to the pier, lots of foods and fun.

Reviewed August 26, 2019
9.2
Exceptional
MARLA from United States
Couple
Courtyard King Room
Stayed 3 nights in September 2018

September Getaway ”

This hotel was in a super location for any tourist - activities, restaurants in walking distance, including food options inside. Staff was super courteous from the desk to the housekeeping staff. I’d book here again.

Reviewed September 10, 2018
7.6
Very good
Ramon from United States
Family with young children
Two Queen Beds Nonsmoke
Stayed 2 nights in July 2019

Not the greatest or worst hotel its decent”

The location of the hotel its great and nice looking. At the time of my stay the elevator wasn't working properly we had to used the stairway. My room view was the worst of all I open my windows and all I got to see was parked cars. Well at least I learned new tire sizes and brands lol. I'm jk I do that for a living but that would be the last thing I would want to see on vacation.

Reviewed July 25, 2019
10.0
Exceptional
JuanCarlos from United States
Business traveler
Two Queen Beds Nonsmoke
Stayed 1 night in November 2018

Amazing Customer Service ”

Amazing customer service!! Great Views delicious food. Great Experience!! I Recommend this Hotel Destination to everyone!!! Amazing

Reviewed November 07, 2018
9.2
Exceptional
adam from United States
Family with young children
Two Queen Beds Nonsmoke
Stayed 3 nights in June 2018

Overall great hotel staff was great ”

This would have been a perfect stay except for all the noise by the pool. It's located by an underground highway and there's alot of honking and noise at all hours. Also so much construction not alot open like coffee shops. Staff is amazing and welcoming. Parking should be a bit cheaper for guest.

Reviewed June 09, 2018
123
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

Portola Hotel and Spa
|Excellent 8.7
×
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.

  • Exceptional location
  • Monterey State Historic Park
  • MST Trolley is within 1.7 km
null