Portola Hotel and Spa

Receptionist wasn’t knowledgeable and as a result we had to wait for an hour to get our room. Other then that staff was friendly.

Amazing customer service!! Great Views delicious food. Great Experience!! I Recommend this Hotel Destination to everyone!!! Amazing

1. Self parking is $20 per day. 2. Only 40% of rooms have A/C and most of them are suites. I don’t think that will be comfortable during summer time. 3. U can feel the different attitude from reception between America and Asia, come on it’s 2018 now!

We were place at end of the rooms...unbearable to walk back and forth.

This hotel was in a super location for any tourist - activities, restaurants in walking distance, including food options inside. Staff was super courteous from the desk to the housekeeping staff. I’d book here again.

Pros - well located and clean. Cons - aside from the outdated rooms and noisy air conditioning (sounds like an engine in your room) which you can get over, the key let down was the reception staff. So disappointing to be greeted with such a lack of service from start to finish. Room mix ups (ok if it’s sorted out with any level of care, but it wasn’t), gruff exchanges when requesting basic services (a map, please, or directions to the gym, or an explanation what the incorrect charges were on the bill - all of which were clearly an inconvenience for the front desk) to name a few. Just not what one would, or should, expect from a hotel that pitches itself as a relaxing destination for a weekend. Disappointing.

Bar man was not overly competent - serving flat drinks! .

Hotel is in a great central location and ideal for access to both the ocean and to get to downtown Monterey. Staff are helpful and friendly. The hotel has a modern open lobby which is impressive but the decor in the rooms and corridors is a bit dated, though it is clean and tidy. The pool area is very small. Only two small points of disappointment were: • check in - room was not ready at 15:30 when we checked in and had to wait in lobby. To be fair it does say check in from 16:00 but that is on the late side for most good hotels. • room classification. We booked a double room but the room we had was two single twin beds. Which is what they classify as a double. Hotel was unable to move us either which was disappointing. Overall though I would stay again if only for the ideal location.

For the price I think it’s ludicrous there was no AC. I was awake sweating all night. When I complained about no AC the next morning, I was told (after MUCH attitude that was wholly unnecessary) that 45% of the hotel currently had AC. I asked how that helped me last night and got a nasty look. Will never stay there and will never recommend to anyone. Stay away. Even if/whenthey get AC, their staff needs to be trained or changed.

Pet friendly and excellent value for the money.

Good location and good hotel close to the bay. The oversized double bed as presented for the 2 double bed room is not comfortable for 2. I’m happy we stayed in Monterey this time to visit. Close to Carmel and 17 miles drive.

It’s shame that parking cost is $20 seperate

We stayed in an access suite, which had some odd functionalities. - No Aircon (it was very warm) - Couldn't open the window - No where in the bathroom to put items on -The room was set for two even though we had booked for 3

A very nice hotel in an extremely convenient location. Fishermans Pier and loads of bars and restaurants are within walking distance. Food and beverage is a bit on the pricey side for what you get and the bar menu could use a couple of additions.

This would have been a perfect stay except for all the noise by the pool. It's located by an underground highway and there's alot of honking and noise at all hours. Also so much construction not alot open like coffee shops. Staff is amazing and welcoming. Parking should be a bit cheaper for guest.

We were going to spend only 1 night in Monterey and I wanted to go with a friend's referral rather than stay somewhere random. Our experience was not horrible, but I felt very bad paying 379 USD for a noisy double room where the beds were too small for 2 people. We came with our two little daughters, so we thought the double room would be enough for the 4 of us. The kids couldn't sleep because the bed was too small, and my husband and I woke up all stiff because were were both very uncomfortable in our small double bed. The room looked at the street so it was noisy even when the window was closed, and because it was so stuffy we had to open the window, so the kids couldn't sleep until late. I didn't know there were similar priced rooms that looked at the much quieter courtyard, which I noticed in the morning. I wish the staff would have said something knowing we have two little kids and given us a better room. Overall I would expect hotel staff to recommend a better room for a family who was there for the first time and staying for 1 night only so we'd have a better experience and want to come back. The carpet in room 550 was badly stained, looked really dirty.

Das Zimmer war sehr gemütlich eingerichtet und sauber! Es liegt zentral zum Pier und wirkt eher etwas schicker. Haben uns aber sehr wohl gefühlt.

同行者分もとりまして、非常に満足していただきました。 場所も非常にいいとこ。 SPAとあるので、温泉、大浴場的なものを期待しましたが、本当の美容・健康SPAでした（笑）。 やりたかったですが、時間がなく。 また利用したいな、と。 ありがとうございました。

隣のコンベンションセンターで学会があったので利用しました。 マリオットが高く、他を探していたところ、アゴダで安く出てましたので利用しました。 どうかな、と不安でしたが十分満足。 とても快適にすごせました。 ありがとうございました。

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