Portola Hotel and Spa
Portola Hotel and Spa
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Bed Portola Hotel and Spa
Bed
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Lobby Portola Hotel and Spa
Lobby
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Lobby Portola Hotel and Spa
Lobby
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Swimming pool [outdoor] Portola Hotel and Spa
Swimming pool [outdoor]
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Exceptional
Location
9.5
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Portola Hotel and Spa

Exceptional location
- 420 meters to the beach
Excellent
From 88 reviewsSee what guests said
8.7
/
10
Exceptional cleanliness
9.0
Recommended by 88% of guests
Value for money7.8
Location rating9.5
Nearest airportMonterey Peninsula Airport (MRY)
Distance to airport4.0 km
  • Free airport transfer

  • 420 meters to the beach

  • Hot tub

  • Daily housekeeping

Select your room
This property is in high demand!Booked 65 times this week
King Room
King Room
...
  • Room size: 31 m²/334 ft²
  • Shower
  • 1 super king bed
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Courtyard Double
Courtyard Double
...
  • Room size: 33 m²/355 ft²
  • Balcony/terrace
  • 2 double beds
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Courtyard King Room
Courtyard King Room
...
  • Room size: 37 m²/398 ft²
  • Balcony/terrace
  • 2 queen beds
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King
King
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 queen beds
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King Accessible
King Accessible
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 king bed
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Two Double Beds Room
Two Double Beds Room
...
  • Room size: 37 m²/398 ft²
  • Shower
  • 1 king bed
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2 Double Accessible
2 Double Accessible
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 2 double beds
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Harbor View King
Harbor View King
...
  • Non-smoking
  • Shower and bathtub
  • 2 queen beds
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Harbor View Double
Harbor View Double
...
  • 1 queen bed
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Double Standard
Double Standard
...
  • Bathtub
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More about Portola Hotel and Spa

More about Portola Hotel and Spa

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (88)Booking.com Reviews (2196)
8.7
/
10
Cleanliness9.0
Facilities8.4
Location9.5
Service8.6
Value for money7.8
Provided by verified guests of Agoda
All languages
All guests (88)
All room types
Showing 22 verified guest comments
12
8.0
Excellent
Arik from Israel
Couple
King Room
Stayed 1 night in November 2018
Very good”
Receptionist wasn’t knowledgeable and as a result we had to wait for an hour to get our room. Other then that staff was friendly.
Reviewed November 27, 2018
10.0
Exceptional
JuanCarlos from United States
Business traveler
Two Double Beds Room
Stayed 1 night in November 2018
Amazing Customer Service ”
Amazing customer service!! Great Views delicious food. Great Experience!! I Recommend this Hotel Destination to everyone!!! Amazing
Reviewed November 07, 2018
8.0
Excellent
CHUN-YU from Taiwan
Couple
King Accessible
Stayed 1 night in October 2018
Great location and so easy to get anywhere”
1. Self parking is $20 per day. 2. Only 40% of rooms have A/C and most of them are suites. I don’t think that will be comfortable during summer time. 3. U can feel the different attitude from reception between America and Asia, come on it’s 2018 now!
Reviewed October 04, 2018
3.6
Chin from Singapore
Family with teens
Room
Stayed 2 nights in September 2018
Staffs are rude and unhelpful when questioned ”
We were place at end of the rooms...unbearable to walk back and forth.
Reviewed September 14, 2018
9.2
Exceptional
MARLA from United States
Couple
Courtyard King Room
Stayed 3 nights in September 2018
September Getaway ”
This hotel was in a super location for any tourist - activities, restaurants in walking distance, including food options inside. Staff was super courteous from the desk to the housekeeping staff. I’d book here again.
Reviewed September 10, 2018
5.2
John from Australia
Couple
Standard - 1 Bed Requested
Stayed 2 nights in August 2018
Don’t stay here”
Pros - well located and clean. Cons - aside from the outdated rooms and noisy air conditioning (sounds like an engine in your room) which you can get over, the key let down was the reception staff. So disappointing to be greeted with such a lack of service from start to finish. Room mix ups (ok if it’s sorted out with any level of care, but it wasn’t), gruff exchanges when requesting basic services (a map, please, or directions to the gym, or an explanation what the incorrect charges were on the bill - all of which were clearly an inconvenience for the front desk) to name a few. Just not what one would, or should, expect from a hotel that pitches itself as a relaxing destination for a weekend. Disappointing.
Reviewed August 14, 2018
8.8
Excellent
John from Ireland
Family with teens
Two Double Beds Room
Stayed 3 nights in July 2018
Great location , staff very helpful , service in bar could be improved ”
Bar man was not overly competent - serving flat drinks! .
Reviewed August 05, 2018
7.6
Very good
Andrew from United Kingdom
Couple
Two Double Beds Room
Stayed 2 nights in July 2018
Great central location in Monterey ”
Hotel is in a great central location and ideal for access to both the ocean and to get to downtown Monterey. Staff are helpful and friendly. The hotel has a modern open lobby which is impressive but the decor in the rooms and corridors is a bit dated, though it is clean and tidy. The pool area is very small. Only two small points of disappointment were: • check in - room was not ready at 15:30 when we checked in and had to wait in lobby. To be fair it does say check in from 16:00 but that is on the late side for most good hotels. • room classification. We booked a double room but the room we had was two single twin beds. Which is what they classify as a double. Hotel was unable to move us either which was disappointing. Overall though I would stay again if only for the ideal location.
Reviewed July 25, 2018
6.4
Good
Adina from United States
Group
King Accessible
Stayed 1 night in July 2018
No air conditioning/rude staff”
For the price I think it’s ludicrous there was no AC. I was awake sweating all night. When I complained about no AC the next morning, I was told (after MUCH attitude that was wholly unnecessary) that 45% of the hotel currently had AC. I asked how that helped me last night and got a nasty look. Will never stay there and will never recommend to anyone. Stay away. Even if/whenthey get AC, their staff needs to be trained or changed.
Reviewed July 20, 2018
10.0
Exceptional
Jackson from United States
Couple
Two Double Beds Room
Stayed 1 night in July 2018
Great location ”
Pet friendly and excellent value for the money.
Reviewed July 12, 2018
7.2
Very good
marc from Canada
Family with teens
Two Double Beds Room
Stayed 2 nights in July 2018
Good location and good hotel.”
Good location and good hotel close to the bay. The oversized double bed as presented for the 2 double bed room is not comfortable for 2. I’m happy we stayed in Monterey this time to visit. Close to Carmel and 17 miles drive.
Reviewed July 07, 2018
9.2
Exceptional
Naomi from United States
Couple
Two Double Beds Room
Stayed 1 night in June 2018
Such a Beautiful hotel with great service ”
It’s shame that parking cost is $20 seperate
Reviewed June 28, 2018
9.2
Exceptional
Katie from United Kingdom
Group
2 Double Accessible
Stayed 2 nights in June 2018
Excellent stay - some comments on the room ”
We stayed in an access suite, which had some odd functionalities. - No Aircon (it was very warm) - Couldn't open the window - No where in the bathroom to put items on -The room was set for two even though we had booked for 3
Reviewed June 19, 2018
9.2
Exceptional
Sharon from United States
Couple
King Accessible
Stayed 3 nights in June 2018
Exceptional”
A very nice hotel in an extremely convenient location. Fishermans Pier and loads of bars and restaurants are within walking distance. Food and beverage is a bit on the pricey side for what you get and the bar menu could use a couple of additions.
Reviewed June 12, 2018
9.2
Exceptional
adam from United States
Family with young children
Two Double Beds Room
Stayed 3 nights in June 2018
Overall great hotel staff was great ”
This would have been a perfect stay except for all the noise by the pool. It's located by an underground highway and there's alot of honking and noise at all hours. Also so much construction not alot open like coffee shops. Staff is amazing and welcoming. Parking should be a bit cheaper for guest.
Reviewed June 09, 2018
4.8
GOZEM from Turkey
Family with young children
Two Double Beds Room
Stayed 1 night in September 2017
Overpriced, uncomfortable”
We were going to spend only 1 night in Monterey and I wanted to go with a friend's referral rather than stay somewhere random. Our experience was not horrible, but I felt very bad paying 379 USD for a noisy double room where the beds were too small for 2 people. We came with our two little daughters, so we thought the double room would be enough for the 4 of us. The kids couldn't sleep because the bed was too small, and my husband and I woke up all stiff because were were both very uncomfortable in our small double bed. The room looked at the street so it was noisy even when the window was closed, and because it was so stuffy we had to open the window, so the kids couldn't sleep until late. I didn't know there were similar priced rooms that looked at the much quieter courtyard, which I noticed in the morning. I wish the staff would have said something knowing we have two little kids and given us a better room. Overall I would expect hotel staff to recommend a better room for a family who was there for the first time and staying for 1 night only so we'd have a better experience and want to come back. The carpet in room 550 was badly stained, looked really dirty.
Reviewed September 19, 2017
9.6
Exceptional
Aline from Germany
Group
King Accessible
Stayed 1 night in May 2018
Gehobenes, sauberes Hotel”
Das Zimmer war sehr gemütlich eingerichtet und sauber! Es liegt zentral zum Pier und wirkt eher etwas schicker. Haben uns aber sehr wohl gefühlt.
Reviewed May 16, 2018
8.8
Excellent
TORU from Japan
Business traveler
Standard - 1 Bed Requested
Stayed 5 nights in September 2018
ほかの方の分をとりました。満足してました。”
同行者分もとりまして、非常に満足していただきました。 場所も非常にいいとこ。 SPAとあるので、温泉、大浴場的なものを期待しましたが、本当の美容・健康SPAでした(笑)。 やりたかったですが、時間がなく。 また利用したいな、と。 ありがとうございました。
Reviewed October 21, 2018
8.8
Excellent
TORU from Japan
Business traveler
Two Double Beds Room
Stayed 5 nights in September 2018
快適でした。”
隣のコンベンションセンターで学会があったので利用しました。 マリオットが高く、他を探していたところ、アゴダで安く出てましたので利用しました。 どうかな、と不安でしたが十分満足。 とても快適にすごせました。 ありがとうございました。
Reviewed October 21, 2018
6.8
Good
jehyuk from South Korea
Family with teens
Two Double Beds Room
Stayed 1 night in October 2018
Good”
위치 좋음
Reviewed October 05, 2018
12
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