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8.7

Excellent
14.4% this month
/10
(217 reviews)See what guests said
Housekeeping6
Breakfast3
View2
See map

9.5

Exceptional

Location rating score

Exceptional location - 410 meters to the beach
Exceptional for walking
Parking
Available
Walkable places
Venture Gallery

50 m

Old Monterey Farmer's Market

50 m

Monterey Conference Center

50 m

Koffman Gallery

80 m

Monterey Pines Golf Club

120 m

Popular landmarks
Old Fisherman's Wharf

440 m

Dennis the Menace Park

700 m

Coast Guard Pier

890 m

Cannery Row

1.5 km

Monterey Bay Aquarium

2.0 km

Closest landmarks
West Parking Facility

130 m

Museum of Monterey

190 m

Selfieville

200 m

Monterey College Of Law

210 m

Golden State Theatre

210 m

Portola Hotel and Spa

"Perfect location."

Pamela - April 24, 2022
Two Queen Beds Nonsmoke - Bathroom Portola Hotel and Spa
Lobby Portola Hotel and Spa
Lobby Portola Hotel and Spa
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Removed from saved list

Newly renovated

Portola Hotel and Spa

Two Portola Plaza, Monterey City Center, Monterey (CA), United States, 93940 - See map

Conveniently situated in the Monterey City Center part of Monterey (CA), this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Monterey Bay Aquarium as well as McAbee Beach nearby. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Free airport transfer

  • 410 meters to the beach

  • Air conditioning

  • Bar

  • Shops

Value for money7.8
Location rating9.5
Nearest airportMonterey Regional Airport (MRY)
Distance to airport4.2 km

Rooms available at Portola Hotel and Spa

Courtyard Queen Room
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
Courtyard King Room
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
King
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Two Queen Beds Nonsmoke
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
Harbor View King
...
  • Sea view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Standard Queen Room with Two Queen Beds
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices
King Room with Partial View
...
  • Room size: 32 m²/344 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Queen Room with Partial View
...
  • Room size: 32 m²/344 ft²
  • Sea view
  • 2 queen beds
Enter dates to see prices
2 Queen Beds Harbor View
...
  • Sea view
  • Shower
  • 2 queen beds
Enter dates to see prices
Portola Two Double Room
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Portola Hotel and Spa?

Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Portola Hotel and Spa?

For those who wish to drive their own cars, Portola Hotel and Spa has a car park right on site for maximum convenience. Parking is available for a fee of 27 USD per day. Self-parking is conveniently available at the hotel.

What are my dining options at Portola Hotel and Spa?

Portola Hotel and Spa features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Portola Hotel and Spa?

Portola Hotel and Spa does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Portola Hotel and Spa?

The closest train, metro, or bus station to Portola Hotel and Spa is MST Trolley, 1.7 km away.

What restaurants are nearby Portola Hotel and Spa?

Restaurants including Jacks Restaurant & Lounge at Portola Hotel & Spa, Peter B's Brewpub and Sovino Wine Bar & Merchant are popular in Portola Hotel and Spa’s neighborhood which is known as Monterey City Center.

What popular shopping places are close to Portola Hotel and Spa?

Shopping options in Portola Hotel and Spa’s Monterey City Center neighborhood include Old Monterey Farmer's Market, Venture Gallery and Koffman Gallery.

What are popular attractions near Portola Hotel and Spa?

Portola Hotel and Spa’s location in the Monterey City Center neighborhood makes it close to famous attractions including Cannery Row, Museum of Monterey and Colton Hall Museum.

What popular beaches are close to Portola Hotel and Spa?

Portola Hotel and Spa’s Monterey City Center neighborhood also includes McAbee Beach and San Carlos State Beach.

What popular natural sightseeing spots are close to Portola Hotel and Spa?

Portola Hotel and Spa’s nearby natural sights include Monterey State Historic Park, California Sea Otter Game Refuge and Monterey Bay Coastal Recreation Trail located in the same Monterey City Center area.

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Explore the neighborhood

What people love about Portola Hotel and Spa

  • 10

    Exceptional
    Location

    "Perfect location."

    Pamela

    |

    April 24, 2022

  • 10

    Exceptional
    Cleanliness

    "Very clean!"

    Pamela

    |

    April 24, 2022

  • 10

    Exceptional
    Staff 

    "Excellent, clean location, with helpful staff."

    Rebecca

    |

    November 30, 2021

Overall rating:

8.7

Excellent
217 reviews
Cleanliness
9.0
Facilities
8.4
Location
9.5
Read all reviews >
What travelers say they love:
Rooms comfortable and staff friendly.
Katri from Finland
Family with older children
More about Portola Hotel and Spa

More about Portola Hotel and Spa

Portola Hotel and Spa

Get into the excitement of all great offerings in Monterey (CA) as well as its surrounding adventures with a stay at Portola Hotel and Spa. Portola Hotel and Spa puts numerous activities at your fingertips, with its convenient location just 1.9 km from the Monterey Bay Aquarium.
The range of services provided by Portola Hotel and Spa ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is always available, provided by the hotel for their driving guests. The helpful staff at the front desk can assist you with services including safety deposit boxes.
The hotel's on-site dry cleaning service helps you keep your favorite travel outfits clean so you can pack less. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms at Portola Hotel and Spa are fitted with all the amenities travelers need. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Portola Hotel and Spa include a balcony or terrace, as part of the room design. Some selected rooms have television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator and a coffee or tea maker in some rooms. Portola Hotel and Spa also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Portola Hotel and Spa lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

Take some time to explore Monterey (CA). Pose in front of Cannery Row located 1.5 km away, and you can always show your friends the time you went to Monterey (CA). Nearby Portola Hotel and Spa only 440 m away is the Old Fisherman's Wharf, providing access to water transport and tourist services. If you're seeking more rugged adventures after your stay, consider Monterey Peninsula Recreational Trail located 2.5 km away for rustic experiences and outdoor discoveries.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Food & Dining

2 mentions

Swimming Pool

2 mentions

Car Park

1 mention

Housekeeping

1 mention

Languages spoken

  • English
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Diving
  • Fishing
  • Fitness center
  • Hiking
  • Massage
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [charges apply]
  • Car park [on-site]
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carbon monoxide detector
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Concierge
  • Desk
  • Fan
  • Fitness club privileges
  • Free bottled water
  • Hair dryer
  • Heating
  • Individual air conditioning
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
Food and dining
Breakfast options
  • American
Restaurants on site

Jacks Monterey

  • Menu: Buffet

Peter B's Brewpub

  • Menu: Buffet

The Club Room

  • Cuisine: American
  • Menu: A-la-carte
Location
Two Portola Plaza, Monterey City Center, Monterey (CA), United States, 93940
Exceptional
Location

9.5

Airports

  • Monterey Regional Airport (MRY)
    4.2 km
  • Marina Municipal Airport (OAR)
    14.4 km

Public transportation

  • MST Trolley
    1.7 km

Hospital or clinic

  • Central Coast Allergy & Asthma
    620 m

Shopping

  • Old Monterey Farmer's Market
    50 m

Convenience store

  • 7 Eleven
    1.3 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Monterey State Historic Park
    130 m
  • Old Fisherman's Wharf
    440 m
  • Dennis the Menace Park
    700 m
  • Coast Guard Pier
    890 m
  • Cannery Row
    1.5 km
  • Monterey Bay Aquarium
    2.0 km
  • Monterey Peninsula Recreational Trail
    2.6 km
  • Monarch Grove Sanctuary
    4.1 km
  • Point Pinos Lighthouse
    5.0 km

Nearby landmarks

  • Venture Gallery
    50 m
  • Old Monterey Farmer's Market
    50 m
  • Monterey Conference Center
    50 m
  • Koffman Gallery
    80 m
  • Monterey Pines Golf Club
    120 m
  • West Parking Facility
    130 m
  • Spanish Park
    130 m
  • Custom House
    130 m
  • Monterey State Historic Park
    130 m
  • Crown & Anchor
    130 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests must provide a photo ID and credit card upon check-in.
  • All special requests are subject to availability and additional charges may apply.
  • A valet parking is available and subject to an additional charge of USD 24 per day.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until12:00

Getting around

  • Airport transfer fee0 USD

Extras

  • Daily Internet/Wi-Fi fee9.95 USD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 379
  • Most recent renovation2020

Parking

  • Daily parking fee27 USD

Reviews of Portola Hotel and Spa from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.4
Location9.5
Service8.8
Value for money7.8
High score for Monterey (CA)
Rating
9+ Exceptional (34)
8-9 Excellent (8)
7-8 Very Good (10)
6-7 Good (4)
<6 Below Expectation (8)
Time of the year
Mar - May (10)
Jun - Aug (26)
Sep - Nov (18)
Dec - Feb (10)
All guests (217)
All room types
All languages

Show reviews that mention 

Showing 64 verified guest comments
1234
9.6
Exceptional
Vanessa from United Kingdom
Family with teens
Courtyard Queen Room
Stayed 2 nights in August 2019

Beautifully decorated and appointed room. ”

booked a garden room based on the photographs shown on the Portola hotel and spa website, showing gorgeous iron outdoor furniture and an arrangements of plants and planters. In reality it was a bare grey space with 2 wood chairs covered in bird poo, very disappointed with this. The room and hotel is gorgeous, but might as well have saved money and booked the standard room.

Reviewed September 10, 2019

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10.0
Exceptional
Samantha from United Kingdom
Family with teens
King
Stayed 2 nights in August 2019

Lovely hotel in a great location”

Highly recommend the Portola, a stylish 4 star hotel in a great location in old Monterey. Great customer service, nothing is too much trouble, lovely bedrooms and great amenities.

Reviewed August 08, 2019

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9.6
Exceptional
Darlene from Philippines
Family with teens
King
Stayed 2 nights in December 2019

Highly Recommended”

The hotel was conveniently located near the fisherman's wharf and downtown Monterey. Their lobby was fantastic and had a restaurant and a coffee shop adjacent to it. Rooms were spacious and kept clean everyday; however, we were assigned to a floor that was under renovation. The halls were dusty and under works, but manageable. Parking was very convenient. Overall, I would say our stay was great. Would definitely stay here again!

Reviewed January 08, 2020

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9.2
Exceptional
Itthiporn from Thailand
Couple
Two Queen Beds Nonsmoke
Stayed 1 night in May 2019

Best Location Hotel in "Monterey"”

We choose this hotel because of their location. They located nest to the "Monterey State Historic Park" & lively "Fisherman's Wharf". You can leave your car and have some tasty meals just 3-minutes walk. The hotel building design blend with the original historic building. We love the adjustable shutters in the guest room instead of curtain(good for those who has allergy).

Reviewed May 16, 2019

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9.2
Exceptional
Gordon from United Kingdom
Couple
King
Stayed 1 night in August 2019

Excellent location, close to wharf”

We stayed 1 night in Monterey at PH&S. A good location, hotel has quiet policy in evenings, so good rest! Staff welcoming. Not so much help from Valet staff, but maybe just me!

Reviewed August 14, 2019

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7.6
Very good
Andrew from United Kingdom
Couple
Two Queen Beds Nonsmoke
Stayed 2 nights in July 2018

Great central location in Monterey ”

Hotel is in a great central location and ideal for access to both the ocean and to get to downtown Monterey. Staff are helpful and friendly. The hotel has a modern open lobby which is impressive but the decor in the rooms and corridors is a bit dated, though it is clean and tidy. The pool area is very small. Only two small points of disappointment were: • check in - room was not ready at 15:30 when we checked in and had to wait in lobby. To be fair it does say check in from 16:00 but that is on the late side for most good hotels. • room classification. We booked a double room but the room we had was two single twin beds. Which is what they classify as a double. Hotel was unable to move us either which was disappointing. Overall though I would stay again if only for the ideal location.

Reviewed July 25, 2018

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9.2
Exceptional
Katri from Finland
Family with teens
Courtyard Queen Room
Stayed 2 nights in October 2019

Great location on Monterey”

Loved the location. Pool quite small, but kids loved it anyway. Rooms comfortable and staff friendly. Walking distance to anywhere in Monterey.

Reviewed October 18, 2019

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8.0
Excellent
Eva from United Kingdom
Family with teens
Two Queen Beds Nonsmoke
Stayed 1 night in August 2019

A lovely hotel”

A very nice luxury hotel, well placed for Monterey Bay but a 25 minute walk to Cannery Row which is the more lively area.

Reviewed September 09, 2019

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7.2
Very good
marc from Canada
Family with teens
Courtyard Queen Room
Stayed 2 nights in July 2018

Good location and good hotel.”

Good location and good hotel close to the bay. The oversized double bed as presented for the 2 double bed room is not comfortable for 2. I’m happy we stayed in Monterey this time to visit. Close to Carmel and 17 miles drive.

Reviewed July 07, 2018

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8.8
Excellent
Stevie from United Kingdom
Couple
King
Stayed 1 night in May 2019

Not a bad location ”

Nice hotel not far from the centre. Rooms were spacious and super comfy bed. This was a stop on our honeymoon and the hotel kindly left us a bottle of champagne in the room for arrival which was a lovely touch, thank you. all staff were super friendly and helpful throughout our stay. Only thing to note was the pool and jacuzzi wasnt available for use which was a shame as it was something we were looking forward to. Other than that we enjoyed our stay...and the cookies!

Reviewed May 08, 2019

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5.6
Ricardo from Mexico
Family with young children
Two Queen Beds Nonsmoke
Stayed 1 night in June 2019

Expensive for the hotel type.”

Te hotel has satisfactory facilities, but the room carpet was extremely dirty. This hotel is the convention type of hotel (I think it's part of the Monterey Convention Center -it has a direct entrance-). For the upper rate I'll rather go to a hotel near the aquarium and at Cannary road street. One great tip that the staff didn't mentioned at my check in, is that if you buy the tickets with their concierge you get a second day entrance, which is great for such a great attraction.

Reviewed July 05, 2019

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9.6
Exceptional
louise from United Kingdom
Family with young children
Courtyard Queen Room
Stayed 2 nights in August 2019

Nice clean hotel good location ”

Nice hotel clean rooms and great location. The only negative is that you have to pay extra for parking. They have a large carpark next to the hotel so don’t know why they need to charge for parking.

Reviewed August 26, 2019

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9.6
Exceptional
JAMIE
Family with young children
Two Queen Beds Nonsmoke
Stayed 1 night in February 2019

A Day in Monterey”

Such a great last minute choice! Highly recommend this hotel and spa!

Reviewed February 25, 2019

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9.2
Exceptional
Sharon from United States
Couple
Stayed 3 nights in June 2018

Exceptional”

A very nice hotel in an extremely convenient location. Fishermans Pier and loads of bars and restaurants are within walking distance. Food and beverage is a bit on the pricey side for what you get and the bar menu could use a couple of additions.

Reviewed June 12, 2018

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10.0
Exceptional
Francisca from Canada
Couple
King
Stayed 2 nights in April 2019

Excellent hotel!! Central location”

Check-in at the hotel was smooth and our rooms were ready when we arrived. Location was central and was excellent value for money!! We will be back.

Reviewed April 25, 2019

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4.8
GOZEM from Turkey
Family with young children
Two Queen Beds Nonsmoke
Stayed 1 night in September 2017

Overpriced, uncomfortable”

We were going to spend only 1 night in Monterey and I wanted to go with a friend's referral rather than stay somewhere random. Our experience was not horrible, but I felt very bad paying 379 USD for a noisy double room where the beds were too small for 2 people. We came with our two little daughters, so we thought the double room would be enough for the 4 of us. The kids couldn't sleep because the bed was too small, and my husband and I woke up all stiff because were were both very uncomfortable in our small double bed. The room looked at the street so it was noisy even when the window was closed, and because it was so stuffy we had to open the window, so the kids couldn't sleep until late. I didn't know there were similar priced rooms that looked at the much quieter courtyard, which I noticed in the morning. I wish the staff would have said something knowing we have two little kids and given us a better room. Overall I would expect hotel staff to recommend a better room for a family who was there for the first time and staying for 1 night only so we'd have a better experience and want to come back. The carpet in room 550 was badly stained, looked really dirty.

Reviewed September 19, 2017

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9.2
Exceptional
Van from United States
Family with young children
Courtyard Queen Room
Stayed 1 night in August 2019

Exceptional”

Courtyard room preferably, the cabana is spacious and nice. The hotel is walking to the pier, lots of foods and fun.

Reviewed August 26, 2019

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4.8
Sheri from United States
Couple
King
Stayed 3 nights in March 2019

Terrible rooms and staff don’t know the room assignments”

Our experience at the Portland was awful! The first room we were given we were told by the reception person was beautiful with a “wonderful view”. When we got to the room, we had a “beautiful view” of the concrete square and the room was not clean. When we complained we were moved to “a much better room with a view” ... which was a “view” of roof tiles - we couldn’t even see the sky, much less the ocean! When my husband complained he was told they were full, but they would move us to an “amazing ocean view room” the following day. We were upset, but accepted things would be better the next day - except it only got worse! Under the pretense of moving us to the promised beautiful oceanfront room, we packed up and moved... to an equally bad room. For the ridiculous prices the Portola charges, this hotel is an absolute farce - DO NOT stay there!!

Reviewed April 04, 2019

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10.0
Exceptional
JuanCarlos from United States
Business traveler
Two Queen Beds Nonsmoke
Stayed 1 night in November 2018

Amazing Customer Service ”

Amazing customer service!! Great Views delicious food. Great Experience!! I Recommend this Hotel Destination to everyone!!! Amazing

Reviewed November 07, 2018

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9.2
Exceptional
MARLA from United States
Couple
Courtyard King Room
Stayed 3 nights in September 2018

September Getaway ”

This hotel was in a super location for any tourist - activities, restaurants in walking distance, including food options inside. Staff was super courteous from the desk to the housekeeping staff. I’d book here again.

Reviewed September 10, 2018

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1234
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