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Posada El Refugio
King Room, Posada El Refugio in Bacalar
Bathroom, Posada El Refugio in Bacalar
Bathroom, Posada El Refugio in Bacalar
View, Posada El Refugio in Bacalar
View, Posada El Refugio in Bacalar
Facilities, Posada El Refugio in Bacalar

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5.3

Review score

67 reviews

67 reviews

See map
See map

4.0

Review score

Location rating score

Parking
FREE
Closest landmarks
Fuerte de San Felipe
950 m
Cocalitos
2.1 km
Chetumal International Airport
20.9 km
Corozal Airport
33.9 km
Orange Walk Airport
73.9 km

Posada El Refugio

Colonia Mario Villanueva Madrid avenida 3 esquina 36, Mario Villanueva Madrid, Bacalar, Mexico, 77930 - See map

Conveniently situated in the Mario Villanueva Madrid part of Bacalar, this property puts you close to attractions and interesting dining options.

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Balcony/terrace

Announcements by hotel (1)
Please inform Posada El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In the event of an early departure, the property will charge you the full amount for your stay. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Facilities

Pets allowed

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Check-in/out [private]

Tours

Wi-Fi in public areas

Value for money3.5
Location rating4.0

Rooms available at Posada El Refugio

8-Bed Mixed Dormitory Room
...
  • Room size: 14 m²/151 ft²
  • Garden view
  • 8 single beds
Enter dates to see prices
Triple Room
...
  • Room size: 13 m²/140 ft²
  • Garden view
  • 1 single bed and 1 double b...
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King Room
...
  • Room size: 13 m²/140 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Quadruple Room
...
  • Room size: 13 m²/140 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Double Room
...
  • Garden view
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices

Frequently asked questions

Does Posada El Refugio offer laundry services?

Yes! Posada El Refugio offers hot water linen and laundry washing at your convenience for whenever you need your favorite outfits clean and fresh all throughout your vacation. Please contact the property for more information.

Is car parking available at Posada El Refugio?

Posada El Refugio features car park free of charge for all guests traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Does Posada El Refugio have an option for contactless check-in and check-out?

At Posada El Refugio, visitors can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

What are the property's policies for children's bedding at Posada El Refugio?

Posada El Refugio's policy pertaining to children's bedding considers guests age 7 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How long do guests typically stay at Posada El Refugio?

Verified past guests that have stayed at Posada El Refugio had an average nightly stay of 2 nights at this property.

At what time of the year is Posada El Refugio most popular?

Posada El Refugio's most popular month where verified guests travelers have stayed the most is in March.

In which languages can Posada El Refugio's staff members communicate?

Posada El Refugio can converse in 2 languages and supports well-known languages such as English and Spanish for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What is the average rating that verified Business travelers' have given to Posada El Refugio?

Verified business travelers that have stayed at this property have given Posada El Refugio an average rating of 6.4. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Posada El Refugio?

Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified time frame may be charged an additional fee.

What is the closest airport to Posada El Refugio?

The closest airport to Posada El Refugio is Caye Caulker Airport, 112.0 km away.

Overall rating:

5.3

Review score
67 reviews
Cleanliness
3.0
Facilities
3.5
Location
4.0
Read all reviews >
More about Posada El Refugio

More about Posada El Refugio

Set in Bacalar, Posada El Refugio offers a garden. There is a terrace and guests can make use of free WiFi and free private parking. At the inn, all rooms are fitted with a patio with a garden view. Featuring a private bathroom with a bidet and free toiletries, certain units at Posada El Refugio also have a city view. The units feature bed linen. An American breakfast is available every morning at the accommodation. Speaking English and Spanish at the 24-hour front desk, staff are always at hand to help. The nearest airport is Chetumal International Airport, 36 km from Posada El Refugio.

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Amenities and facilities

Review score
Facilities

3.5

Languages spoken
  • English
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Food delivery
  • Luggage storage
  • Smoking area
  • Terrace
For the kids
  • Family room
Access
  • CCTV in common areas
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Car park [free of charge]
Available in all rooms
  • Accessible vanities
  • Air conditioning
  • Balcony/terrace
  • Free bottled water
  • Ground floor available
  • Linens
  • Private bathroom
  • Safety/security feature
  • Shower
  • Sleep comfort items
  • Socket near the bed
  • Tile/marble flooring
  • Toiletries

Location

Colonia Mario Villanueva Madrid avenida 3 esquina 36, Mario Villanueva Madrid, Bacalar, Mexico, 77930
Review score
Location

4

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from13:00
  • Check-in until17:00
  • Check-out from11:30
  • Check-out until12:00

Property announcements

Please inform Posada El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In the event of an early departure, the property will charge you the full amount for your stay. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Reviews of Posada El Refugio from real guests

Provided by verified guests of Agoda
3.8
Review score
Cleanliness3.0
Facilities3.5
Location4.0
Service5.0
Value for money3.5
High score for Bacalar
Rating
9+ Exceptional (0)
8-9 Excellent (0)
7-8 Very Good (0)
6-7 Good (1)
<6 Below Expectation (2)
Time of the year
Mar - May (0)
Jun - Aug (0)
Sep - Nov (0)
Dec - Feb (3)
Showing 3 verified guest comments
6.8
Good
Adrian from United Kingdom
Solo traveler
Double Room
Stayed 1 night in February 2022

I would stay here again”

The hotel is basic and looks untidy but the staff were very kind and helpful and I enjoyed my stay very much. You have use of a kitchen which was very helpful and there is a nice restaurant around the corner and small shop. Very close to the lagoon and short walk to centre of town. For the price I paid I would happily stay there again.

Reviewed March 02, 2022

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3.6
Nina from Switzerland
Couple
Double Room
Stayed 1 night in December 2019

Superloud place with drunken guests”

Positive: it was a hotel Negative: filthy room with an absolutely uncomfortable matress with springs in it, absolutely not recommended for two persons. The pillows smelled like unwashed hair, part of the light bulb was brocken. The water in the room is next to non existent, mostly drops, if you are lucky frequent drops. Water in the shower is either liquid lava or cold but no mix possible. No A/C but a supernoisy fan and a ton of moscitos in the room, freely passing below the roof and through the holes in the moscito nets. About six meters next the room is the hotel bar/club, which played music and karaoke until 4 in the morning. Sleeping was impossible with that noise level. To the hotel belongs a pack of dogs which bark 24/7 also with pleasure during the night. A lot of drunken guests and/ or bums that visit the place keep the teenage security girl busy as she tries to push them away from the place at 3 a.m. In sum: if you‘re looking for a night without sleep with an unbelievable sound level and rooms that match the comfort with an rotten open air matress below a bridge, you just found your perfect place! PS: we tried to talk to the staff but they were neither during the night nor in the morning available.

Reviewed December 26, 2019

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2.0
christina from Canada
Solo traveler
8-Bed Mixed Dormitory Room
Stayed 1 night in February 2020

Acceptable”

Ce n'est pas un hôtel, mais un refuge. Une dernière option . Hôtel sale, pas entretenue, odeur de fosse septique dans la chambre, porte de la chambre qui ne ferme pas et ne barre pas ( non sécuritaire) . On m'offre un lit sale. Je dois demander à ce que La chambre soit fait. La pire auberge que j'ai vu. Trop cher pour ce que c'est. Dommage car l'auberge est très bien situé, à 1 minutes du lac .

Reviewed March 01, 2020

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